21578 comments found.
Hello, I want to purchase the7 theme (pre build website – https://the7.io/agency)
For me, the speed of loading is important, so I first tested the templates that interest me on https://developers.google.com/speed/pagespeed/insights/ https://gtmetrix.com/ Most of all I liked the template https://the7.io/agency/ it works best for my needs, but it turned out to be the slowest in the tests of this template https://developers.google.com – 23% https://gtmetrix.com – 20 For example, this template is way better https://the7.io/elementor-main/ the result are https://developers.google.com – 76% https://gtmetrix.com – 74Or is it wrong way to choose the template? I plan to set it up on my own, the level of knowledge is basic (beginner).
In the template https://the7.io/agency/ Can the slider be replaced with a static image? Can I do it my own and how)One more – which Page Builder I need to choice/use, which better?
Hello! The thing is that this demo does not have caching plugin activated. You can check this one instead https://developers.google.com/speed/pagespeed/insights/?hl=en&url=https%3A%2F%2Fthe7.io%2Felementor-agency%2F&tab=desktop
Moreover, Elementor websites usually have better results.
Theme support custom header images. You can easily learn about them by referring to theme documentation, or at least taking a closer look at page settings ..
but my question is how to add header image in product category page
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
There is a bug in CONTACT FORM 7 is showing red notification without ways of removing or solving the issue.
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Hi,
is it possible to display Porthole Slider AND the page title (fancy title for example) on the same page?
I would like the slider to be below the page title.
Thanks for your help.
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hi, I don’t think it is necessary to open a ticket for this problem.
I found that the the all.min.css file in Fontawesome folder was calling the font in svg format, but those svg file doesn’t exist in the webfonts folder. Can you add them for a next update ?
Hello! Pardon, but we don’t see any “Not Found” notices on our demos, neither they are reported by other buyers.
Hi again. We are using a link checker and it appears that the CSS stylesheet of FontAwesome references some SVG files that are not included within the FontAwesome folder. We have checked with the last version of your theme/template and those SVG files are not available. Not that we really need them but maybe you could remove the references to those files in your next update so that crawlers won’t detect them as broken links or errors.
Hi! SVG font files are no longer required for modern browsers. Nevertheless, FontAwesome still provides them. We usually remove these files in order to keep theme package as compact as possible. But seems like the references to these files show up again after FA update. Our developer will remove them, even despite these references are not used by any browsers. Thanks!
Hello, I Installed Fast Velocity Minify and followed your instructions , but now now “Fancy Text” block from Ultimate VC Addons does now work, any advise? Thanks
I need to mention that “Fancy Tex” works only when I disable “Fast Velocity Minify”!!!
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
How do I change the Logo? Customizer only shows ability to upload site icon. I have Construction Pro thx
Hello! Could you please refer to https://guide.the7.io/wpb/user-guide/theme-options/branding/
I cant find the Branding or Wizard section?
Hi! This section is not under the Customizer, it is under Theme Options.
If it still does not work you, please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
I found it I had to go to setting and click on legacy settings, show side menu.
Hi! Theme Options are also available here https://www.evernote.com/l/Akd2TUC4NHpI3rjeLxSaYRkUjsnmFmrcITQ
They weren’t there. I had to go click on 7 on the dashboard, then scroll down to Legacy and select box, show theme options in sidebar. But now I cant get the logo to change. Even if i put in a picture it still don’t load.
If it still does not work you, please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Hi, I have just updated the 7 theme, plug-ins and php version. Everything works fine apart from the Rev Slider, which is on most pages.
Here is the link to the website : https://staging3.psmrvrc.co.uk/
It seems to push the slider off the screen slightly since the update.
Screenshot: https://pasteboard.co/MjaAvOnvhBMD.png
Any ideas?
Thanks
I realise my support has expired, but i have purchased over 18 The7 themes with you so just hoping for a little guidance. Many thanks
Hi!
There’s no such a thing as “expired support” at Dream-Theme: https://www.support.dream-theme.com/6-month-support-really/
Please go ahead and submit a ticket 
Does this theme supports RTL?
Hello!
Though The7 is not officially RTL compatible, many people are using it for their RTL sites.
So, it is compatible with RTL? I want to use the minimal creative ELEMENTOR theme
Hello! It works mostly fine with RTL, but may require some CSS tweaks.
Are you able to support this type of questions when needed? I want to purchase it right away, but this is the only obstacle!
Yes, you can address to our support if needed. Hope you will enjoy the theme 
But instead of open a new page, I would like to open a lightbox with a youtube video?
Hi! Yes, it is possible to play a video in a lightbox. Please check the last video here https://the7.io/elementor-main/elements/pro-elements/image-video/
Can you use elementor header builder with this theme
Hi! Yes, it is already used on our demos. For example, here https://the7.io/winery/ and here https://the7.io/elementor-minimal-creative-dark/
Hi, if I set up the menu to: logo left side and menu to the right side, the toogle button on Mobile doesnt work. Logo to right side its works. How to fix this issue?
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Hello, Did you know why my elementor editor looks too small? The problem begins since i update the7 theme to the last version. I can’t edit my pages. Desktop, tablet, mobile don’t work when i change the responsive mode. How can i fix this? I have all updated.
The problem is just for the fronted editor of elementor. But the final design it’s ok. it has not been broken.
Screen: https://transglobalperu.com/wp-content/uploads/2021/10/tgp-elementor-problem-editor.png
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
Hello, is there any way to change quantity without goin into a product? I mean from the product list?
Hello!
Pardon, I don’t see your buyer’s badge. If you’ve purchased the theme from another account, please address to http://support.dream-theme.com/ and submit your Item Purchase Code there.
Yeah I was about to buy the theme but firstly I had to know this . Thanks for convicing me to avoid you. Cheers.
Hello! The theme offers standard “Add to cart” button https://www.evernote.com/l/Akd6fe-08s9MiInOfvNnNhrYlXbmoUxIvkk Quantity field is not a common solution for WooCommerce.
When we buy theme the7, so we can install many computer right ? and it unlimited license for many device installation ?
Hello! According to Envato rules, 1 website = 1 license. This is true for all ThemeForest themes, not just The7.
How do I take advantage of downloading additional Go Pricing tables from their website? For example, since this theme says Go Pricing is included, wouldn’t we be able to download the pricing tables on their site too? http://www.go-pricing.com/all-samples
Hi!
The Go Pricing demos are part of this plugin premium content, and they are reserved for direct clients only – bundled version does not include this feature.
The tables used in our demos are included in full theme package ../Pre-made Websites Resources/ folder.
Theme is not working with PHP 7.3 or higher so I had to revert to PHP 7.2. Can you please fix it.
Hello!
The7 works fine with PHP 7.3 and above. Maybe it was a matter of some plugin. Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Can i use it in 2 website In one purchase
Hi! According to Envato rules, 1 website = 1 license. This is true for all ThemeForest themes, not only The7.
Thank you
Always welcome! Hope you will enjoy the theme
1 license used in my one project But in future i want to delete this project The same license can i use in new project
Hi! Pardon, I don’t see your buyer’s badge. If you’ve purchased the theme from another account, we should note that Envato Standard License is non-transferrable. Meaning that if a license was used on one production website, it should not be used on any other sites. HOWEVER, we tend to turn a blind eye to it. At least as long as buyers don’t abuse it.
Hello there,
I try to use a mp4 hosted video as a background in a row (full height), via background tab, but I notice that the video is not responsive. I mean that by resizing the browser’s window the video doesn’t seem in its whole but only a part.
As my support is expired, I don’t know if you could help, but it is good for you to know.
Thank you.
Hi!
There’s no such a thing as “expired support” at Dream-Theme: https://www.support.dream-theme.com/6-month-support-really/
Please go ahead and submit a ticket
I just submitted the ticket. Thank you!
Always welcome
Hi, when I try to activate the template, I get an error “the code is already used on another site”.
Now I don’t remember which test site I installed it on, but I need to activate it on the new site. How can I find out on which site my license is used?
Hi! You can manage your licenses here https://my.the7.io/
