2100 comments found.
Hi,
My support expired but I am having problems with the theme.
After installing the latest version 3.9.9.9.62, I started receiving the error:
PHP Errors in Ajax Response.
Upon looking through the developer console, here are the information:
Object:
component: “Parent Theme” file: “wp-content/themes/xxxxx/functions.php” key: hidden line: 36 message: “Trying to access array offset on value of type null” stack: (2) [‘thefox_widget_block_editor()’, “do_action(‘after_setup_theme’)”] type: “notice”
What do I need to do to resolve this issue?
Thanks!
Hello,
Can you tell me if this theme is 100% compatible with PHP 8?
Kind regards, interwijs
Hello,
It is but some of the plugins still recommend the use of php 7.4 to avoid conflict / issues.
Let us know if you have more questions.
Best regards
Hello, the following message appears on license activation; ’’The purchase code already has been registered. Could you deregister purchase code on the another domain and try again.’’ I can no longer access my previous website (I think it would be appreciated if you deactivate my ’’https://neseliwebtasarım.com'' license.., thank you
Hello Neseiliharun,
We will let our support team now, if you have license issues you can contact them ( even without active support ) under the “License registration issues” category of our support site.
Best regards
Hello. I don’t understand why if I buy a theme from Tranmautritam, I need to pay again for Support if the problem if the theme.
I rencently begin to use the Plugin LSCache and this plugin is not working with the Fox. Work fine in all other theme that I buy from Envato. https://wordpress.org/plugins/litespeed-cache/ When I have the plugin active, the page show the body in blank… if I turn it off the page comeback to normal. https://www.readtosucceed.onlineBest Regards Estudios 507
Hello Estudio507,
Because we need to pay our support staff.
Also if it comes from a 3rd party plugin we won’t be able to help.
Try use autoptimize if you need a minify and cache plugin.
Best regards
Hai, I have an issue with the Portfolio, under portfolio I have added many posts. all posts are showing on a single page.. when I click on any post, a 404 Error page comes, Portfolio page does not open. Even I update the theme to the latest version today but no success… here is a link for clarification
Problem Solved: I updated the Permalink Settings
Glad to hear that you have been able to fix the issue!
Best regards
Wondering how it’s possible to close the mobile menu automatically when you click a link that has an # anchor point and simply scrolls down the page. Is there some code I can add that will essentially simulate clicking the hamburger menu button again and avoid the user having to click again to hide the menu after arriving at the anchor point? Thanks in advance
Hello,
You should be able to achieve this when the one page mode is activated.
Best regards
Thank you! It worked. The only issue is my content doesn’t load correctly when I switch to a one-page template. Certain sections don’t load or they only load when I resize the browser window. Any ideas?
Hello,
Unfortunately it is hard to say without being able to check your page and how it is set up.
If you need help, please contact our support team.
Best regards
Will there be an update for Woocommerce 6.1.0 ?
Hello,
Yes next Tuesday!
Best regards
Hi, I submitted a support ticket yesterday and haven’t heard any reply. Is it still active?
Hi Drazzi,
You should get a reply within a day, if you didn’t get one, can you please tell us your supoort ticket ID.
Best regards
Hello, I am trying to register the purchase code on my website but the following message appears:
The purchase code has already been registered. Could you deregister purchase code on the another domain and try again.
Currently I do not have any domain registered with the purchase code of this template. Can you fix this?
Hello, I am trying to register the purchase code on my website but the following message appears:
The purchase code has already been registered. Could you deregister purchase code on the another domain and try again.
Currently I do not have any domain registered with the purchase code of this template. Can you fix this?
Thanks
Hello meugeniam33,
Please contact our support team under the “License registration issue” category, you don’t need to have active support to post under this category, let them know your username and license number and they should be able to de-register the license for you.
Best regards
Hello Team,
With the latest version of theme, WP Bakery builder is not working. Code is coming by default and no action when we click on Backend Editor. Please check and update.
Hello,
Did you try to clear the cache?
We currently don’t have any issue with the latest version of the WPbakery page builder.
Please contact our support team and give us more information about your server and plugins settings.
Best regards
Hello My support is expired however the builder issue is solved. There is another issue in portfolio module. When i am adding portfolio module on page, I am setting value as 6 for default load with Random selection. However not a single time 6 is coming by default. sometimes 5 or 4 comes. I have already 60 portfolio added in backend.
Please suggest.
Hello, I am sorry but it is hard to say without having access to your installation.
If you need support, then please contact our support team.
If you give them access to your dashboard they should be able to help you with your issues.
Best regards
Hi,
My support expired so I couldn’t open a support ticket but if you can direct me to the right file then I can perhaps figure out the rest myself.
I am trying to change the “Previous” and “Next” navigation buttons on the single blog posts as they currently do not loop within the same post category.
I looked through the files and wasn’t able to find where to edit the navigation buttons.
Some people were saying to do it in the navigation.php file, but the fox theme does not come with it.
Can you direct me to the right direction please?
Thanks!
Hi,
My support expired so I couldn’t create a support ticket for this question, but hopefully you can point me to the right right direction and I can work the rest out by myself.
I am trying to add a white separator line under the page title and a sentence that says “Under Construction”, on a static page.
The page title goes by the class page_title_ctn.
The page uses the default template, so I looked through the index.php file and found only one instance of page_title_ctn but it’s for blog pages.
Where can I find the default template php file for static pages?
Thanks!
Hello,
You should have a page.php file.
If you need additional support, please contact our support team.
Best regards
Hi,
I’ve found the page.php file, and was able to make changes with that, thank you so much!
My client purchased this theme. and he asked me to customize it. I want to import this demo https://thefoxwp.com/store-03/ but I couldn’t find it on the dashboard
I cant find the demo i liked before purchasing, it shows only 3 demos to import – Classic, Business, Trending. I am looking to import this demo : https://thefoxwp.com/creative-01/
Hello PatriotRika,
If you import the Classic it will import all the pages you saw, you can also import demo from Thefox > Import > Import singles.
You can contact our support team if you need help!
Best regards
Yeah, but the demo i am looking for is not imported as it should. It is like half of what is shown in the demo you present.
I see that you contacted our support, they will get back to you as soon as possible.
Thanks for your patience.
Hi, How can I add a Favicon to my site? Thank You
Hello,
I am sorry but we only provide support for people that bought the theme from Themeforest.
Best regards
I did purchase the theme from Themeforest. I can send you the license and Item Purchase Code.
Hello Citabria1975,
If you have your license you should be able to register to our support forum.
We don’t do support from the comments.
Best regards
I have deregister and then register but I receive a message the purchase code already has been registered. Could you deregister purchase code on the another domain and try again.
Hello Kilitreks,
If you still have an issue, please contact our support team under the license registration issue category.
Best regards
how to re-register theme?
Hello, you can de-register the site where you are using the license and re-reigster it on a new site.
If you have license issue, please contact our support team.
Best regards
We found several glitches in the theme.
Header Preset where we can select header is not working at all. Clicking on the different present does nothing and publish button is disabled. We also can not remove “search” icon from the menu as changing “Header styling” options doest show option to publish the changes.
In presentation, we saw multilanguage dropdown menu with languages, but in our theme they appear all inline.
Hope this will get fix soon. Have a nice day.
Hello Vilem,
Make sure your server settings are set correctly, if you set a preset you should see a blue notification in the theme panel if it is successfully loaded.
If you still have issue, please let our support know about it.
Best regards
Hello, is there any way to set an image instead of an icon in Icon Box element? Thanks in advance!
Hello,
Unless you modify the icon class with css and add the image as background it is not possible.
You can contact our support if you want to know how to procced.
Best regards
Hy tranmautritam, How do I know where my license is used. I know its probably on a dead website so I wanna clear it and use it on another. Any chance this can be done?
Hello Rozuja,
If you contact our support under the “license registration” category ( no need to have active support ) they will be able to help you.
Best regards
