Hi.,

Thank you for contacting us.

Sorry RTL version not available

Hi Albertocini.,

We have checked your site it’s working fine and emails are sending. Kindly clear all your caches and check them once again.

Thanks!!

Hi, i had to remove the reCaptcha in order to have a working contact form. It a big damage if i block the company contact form. Our business is around that. Please consider a new test, beacuse i integrated the recaptcha once again and it doesn’t work. Make a test sending a email from the contact form and you’ll see an error on console.

Hi Albertocini.,

The contact form issue is happening because of the contact form 7 plugin, kindly contact the corresponding plugin support to resolve the difficulty.

Kindly refer to the article provided by the plugin developers, https://contactform7.com/recaptcha/

Thanks!!

Hi.,

Absolutely, Owly is tested and 100% compatible with WordPress 5.6.x

WP 6.x? is not listed in support “Software Version” section. Can you clarify again?

Hi.,

Absolutely, Owly theme 100% compatible with WordPress 6.x

Hello Team, can you confirm which paid tool are you marketing to us to purchase towards building the site, is it WP Bakery Page Builder or Visual Composer

Hi.,

Thank you for contacting us.

1) You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/

Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/

If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.

2)Our theme supports both WP Bakery Page Builder as well aVisual Composer Page builder plugin.

You can use Visual Composer Page builder in new pages, and posts that you are going to use or create. We have built the theme only with the WpBakery plugin.

I just purchased support, so I should have the buyer badge on my comment above now.

I just purchased and you should see that now.

So please watch that loom and help me to fix the css code to make it work – por favor?

Hi.,

To change the loader image – Get into Admin Panel > Appearance > Customize > Additional CSS > And paste the below code ,

#owl{ display:none;}

.loader-inner:before { content:””; position:absolute; width:130px; height:120px; left:0; right:0; top:-80%; background-image:url(http://themes-demo.com/owly/wp-content/themes/src/images/logo.png); background-repeat:no-repeat; margin:0 auto; }

Note: You can replace the background-image URL as per your needs.

If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!

Hi spark888.,

There is a conversation already going by the user polyglosso. If you want to continue with our support through the forum kindly, get the credential from polyglosso and login with this forum link, https://themessupport.com/forums/topic/problem-with-demo-content/

Thanks!! Regards., DesignThemes Support.

Hi.,

Please refer : https://prnt.sc/26l89tu

Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes

So that, we can check and have a clear look form our end.

Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you

Hi.,

Our theme is already 100% compatible with the latest version of WooCommerce as well as latest version of WordPress and you should be able to use it without any issues

You can go ahead purchase our theme. If you’re facing any kind of difficulties in setting up or configure the theme, please get back to us. We are happy to help you.

Thank you, we look forward to helping you!

Regards., DesignThemes Support.

Hi atasmrn.,

Thank you for the interest in our theme. We do not have lazy load in our Owly theme.

Regards., DesignThemes Support.

Hi.,

1) If you want to change text “Home”, Get into wp-content\themes\owly\framework\ register-hooks.php and refer this https://prnt.sc/1yrf221 change text here

2) If you want to change breadcrumb delimiter https://prnt.sc/1yrfag4, Go to Dashboard / Appearance / Owly Options / Layouts/ breadcrumb options and refer this – https://prnt.sc/1yrfgy0

RATINGS!!

Please don’t forget to place your worthy ratings Your 5 stars has a crucial part in our overall rating!!! Please visit below video link for how to rate our theme:

Refer : http://recordit.co/YqdTBuEJRm

Waiting to see your 5 stars rating. Thanks in advance

Also, Please let us know the improvements and modifications that you need in our theme so that we will consider it in our theme updates. Please post your feedback in this form https://themessupport.com/feedback/

Regards., DesignThemes Support.

Hello. How can I add TOP button to go up my site?

Hi.,

Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes We will customize it for you.

Regards., DesignThemes Support.

Hi.,

Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemesSo that, We import demo data for you.

Hi.,

Thank you for contacting us.

To change the loader image – Get into Admin Panel > Appearance > Customize > Additional CSS > And paste the below code ,

#owl{ display:none;}

.loader-inner:before { content:””; position:absolute; width:130px; height:120px; left:0; right:0; top:-80%; background-image:url(http://themes-demo.com/owly/wp-content/themes/src/images/logo.png); background-repeat:no-repeat; margin:0 auto; }

Note: You can replace the background-image URL as per your needs.

Thanks a lot Worked like a a charm. But another question if you dont mind. In WPBakery when editing some pages, there is pure code instead in some text areas like this [dt_sc_sociable_new size=”large” align=”left”..... or [dt_sc_contact_info icon=”fas fa-map-marker-alt”]

Is this meant to be this way? Or is the plugin outdated (Core Plugin). Thx -Dirk

Hi.,

We do not provide support for Envato element subscription users.

If you need support from us, then you need to buy the theme from ThemeForest, else you can refer our theme documentation to fix your query.

Hi.,

Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.

Image Purchase link : http://docs.wedesignthemes.com/image-link/owly.txt

Open Source Images :

Hi.,

Sorry we did not include zoom integration

Hi.,

You can change the skin options : http://docs.wedesignthemes.com/dt_articles/dt-site-skin/

Hi.,

Thanks for the interest!!

Sorry, we do not have these features.

Regards., DesignThemes Support.

Hi.,

Thank you for contacting us.

Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/

If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.

still wont work. i emailed you my credential. this is weird because the first time i tried it in the same server it works.

Hi.,

We have installed the theme and import the dummy data . Please have a look.

Thank you, we look forward to helping you!

Note : Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.

Note : we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm

Hoping for a 5 star rating from your end

Hi.,

Thank you for contacting us.

You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/

Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/

If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.

Theme documentation : http://docs.wedesignthemes.com/owly/

Hi.,

Sorry, We don’t have HTML Version.,

Thank you, we look forward to helping you!!..

Regards., DesignThemes Support.