23244 comments found.
Hello, @oguztatli,
Please check it on our demo site here: https://www.portotheme.com/wordpress/porto/construction/ it is working perfectly fine: https://pasteboard.co/WexTQO9NFR8t.png the issue must be on your site only and for that you have to contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hello,
Where can I download the latest version of this plugin : Ultimate Addons for WPBakery Page Builder.
I can’t find the page or download the plugin as before.
Thanks,
Hello, @DamienGillet,
Sorry to say that but the plugin has been removed from the theme compaitability list and from theme package as well from last 3+ years, so we are no more providing the support for the plugin and plugin as well, If you want to use that plugin you have to purchase it.
Regards, P-THEMES.
problems with google.map api map error on Porto comes out sorry and a problem occurred Google Maps was not loaded correctly. For technical details, see the JavaScript console.
why does it give me this error if the google maps API inserted in the port panel does not work, do I need to replace script?
Hello, @luidemarco62,
This is not our theme issue but this is your Google MAP API key issue, please see this screenshot: https://pasteboard.co/TCYqy9jAGlnJ.png and you can read more and all about this issue here: https://developers.google.com/maps/documentation/javascript/error-messages#referer-not-allowed-map-error and try to contact Google MAP support for it.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 19/05/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Ok thanks I will also do it because I have to buy another license for another site
You’re Most Welcome!!!
Is there any kind of coupon as we have already bought 5 licenses and we are going to buy at least 4 more?
Hello, @kalias6005411,
First of all, thanks for showing your interest in Porto WordPress 
Sorry to say that but we do not have such coupon for now, you have to go with the regular price.
Regards, P-THEMES.
Hi , The Price Filter on shop Page is not working . What to do , Guide please !!
Hello, @manishchahal,
Please follow the below listed debugging processes one by one, I am sure it will help you in finding the cause of the issue And also make sure to Clear Transients, you need to clear WooCommerce transients in WooCommerce -> Status -> “Tools” tab ->WooCommerce transients and also regenerate the Data Tables as well.
I. Make sure you have everything up to date (Theme, Plugins, Translations files)
II. Remember to reset ALL cache etc after a plugin or theme update.
III. Disable all plugins except WooCommerce and recheck if the issue persists
IV. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing it
VI. If you have setup the Porto Speed Optimization Wizard, then please reset it and set all the options to default, uncheck all the options and save changes/compile and check back your site after removing the cache of the browser.
VII. Can you please check once by activating the WP default Theme Twenty Twenty, If the issue will still presist with default WP Theme then it will make clear that the issue is not from Porto WordPress Theme and then you have to contact the WP and WooCommerce support for fixing it with the default WP Theme and once it will fix with the default WP Theme, It will automatically work with Porto WordPress Theme as well.And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 27/05/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello,
There is One strange issue that appears on Home page of our test site, using Demo Shop 21
On the home page, when we look on the Slider Banner area. There are 3 slides. All can be switched by clicking on Text named Drone, Mobile, Accessories.(at far right side of slide image)
But when we click back those texts like on Drone, then mobile, then Accessories, then if we click those texts again in reverse order or randomly again (or cycle through them).
We find, that the banner image will disappear and won’t display again. This will happen for either 2 Slider images or sometimes only 1.
One of the image will surely gets disappeared
Please replicate at your end suggest how to resolve this.
Test site URL: https://www.vasangini.com
PS: I have already test after Disabling Cache settings, and Purged or Cleared ALL Caches too. And also, for you to Test and inspect,
No 3rd party plugin installed, other than what shows up during Porto Wizard setup.
Even, only few activated our of those default pre-loaded ones.
Regards
Hello, @ShwetaHAG,
I got the issue and finds the cause of the issue as well, Actually, the issue occurs because of the animation as shown in this screenshot: https://pasteboard.co/giGkjcHxEw8Y.png so you have to edit your page and edit the “PORTO CAROUSEL” element, and set “Item Animation In” & “Item Animation Out” to “None”, save changes and check back your site after removing the browser cache: https://pasteboard.co/Cdc11MdDr2a5.png
Regards, P-THEMES.
Great. Thanks for looking thoroughly into the issue.
Yes, I changed both In and Out to “NONE”, and it did Resolved that issue
1). However, with that (NONE enabled for both FadeIn and FadeOut), after clicking each Text, the Slides appear and moves way too fast, Very very quick. Hence, it doesn’t looks Goods at all.
Can you please suggest, what other Animation should work, without such issue.
2). I found that the same issue persists on your Demo site (Shop 21) also, atleast sometimes (if not every time). And the same Fade-In and Fade-Out are enabled in your Demo shop also.
https://paste.pics/EH1NT
Can you please resolve this Glitch in the next upcoming update, so that we can use atleast some sort of Animation while switching Banner slides. Sudden change seems Not good.
PS:
3).In the meantime, I tried one probability, and that worked, atleast as of now.
https://paste.pics/edit/EH2DH
I again selected just the FadeIn option (Inside Porto Carousel Settings > Item Animation In) but, selected NONE just For Item Animation Out. Then It Worked too. Slides do not disappeared
However, if we do Reverse. That is, if we enable and set the FadeOut (Inside Porto Carousel Settings > Item Animation Out) And selected NONE For Item Animation In, then it breaks again. Slides begin to disappear again.
Means, there is more likely, that the behaviour for Item Animation Out feature or option might be causing the issue and have some sort of Bug. That might need to be resolved.
Please try to replicate the same at your end.
Regards
Hello, @ShwetaHAG,
Sound’s Good!!! That you found the workaround and yeah I’ll forward it to the development department for testing it in deep and fix it with the upcoming updates of the theme.
Regards, P-THEMES.
Hello
Thank you for looking into it and replicating the issue at your end also.
Glad to know that you will be forwarding it to Dev or concern team and will have it fixed
I am sure they will definitely resolve the issue.
Regards
Hello, @ShwetaHAG,
Yes they will, BTW we have released the latest update of the theme today, please update the theme and plugins and check back the issue will solve or not.
Regards, P-THEMES.
Hello,
I checked by updating the Theme to the latest version 6.2.1 on one of our Test site, but unfortunately the Slider issue (Home page Shop 21) has Not been resolved so far. Still breaking, Slides disappearing
You may want to check that again thoroughly to resolve this ongoing issue.
Just a recap-
When we select just the FadeIn option (Inside Porto Carousel Settings > Item Animation In) but, selected NONE just For Item Animation Out. Then It Worked too. Slides do not disappeared
However, if we do Reverse. That is, if we enable and set the FadeOut (Inside Porto Carousel Settings > Item Animation Out) And selected NONE For Item Animation In, then it breaks again.
Means, still, the behaviour for Item Animation Out feature (or option) might be causing the issue and have some sort of Bug. That might need to be resolved.
Regards
Hello, @ShwetaHAG,
Ok Thanks for your report on this, I am again forwarding this to our development department for looking into it deeply and try to fix it with the upcoming update of the theme, so please be patience.
Thanks for your understanding.
Regards, P-THEMES.
Hello, I’m having issues with the ajax search; in spanish when a word is plural there’s usually an “S” at the end, like a wallet is a “Cartera”, but more than one wallet becomes “carteras” with an S at the end, by adding that extra character the serch result gives a “nothing found” message. Trying to look for a workaround.
Hello, @Seintoyo,
I have just tested it at my end, and it is working fine for me on my test site with the very latest version of the theme and plugins, so it must be the issue on your site only, please make sure that the last “S” must be written in a normal English words, I mean not in any other language word, and please follow the below listed debugging processes one by one, I am sure, it will help you in finding the cause of the issue.
I. Make sure you have everything up to date (Theme, Plugins, Translations files)
II. Remember to reset ALL cache etc after a plugin or theme update.
III. Disable all plugins except WooCommerce and recheck if the issue persists
IV. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing it
VI. If you have setup the Porto Speed Optimization Wizard, then please reset it and set all the options to default, uncheck all the options and save changes/compile and check back your site after removing the cache of the browser.And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 26/08/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
hello WPBakery Page Builder Settings Error while Editing
http://prntscr.com/1wqcqyp http://prntscr.com/1wqcki2Hello, @Smartarda,
This is not our theme issue but your editor role permission issue, please read below listed articles:
https://wpbakery.com/blog/wordpress-user-roles-explained/?v=9025a1ae8c64
https://kb.wpbakery.com/docs/faq/i-can-not-use-wpbakery-page-builder-on-posts-and-custom-posts/
https://tppwebsolutions.com/wordpress-wpbakery-editor-not-working-solution/
Regards, P-THEMES.
Can somebody inform me what sidebar plugin I can use for my Porto theme website on wordpress? I have just bought Jetsmartfilter but unfortunately is it not working.
Hello, @glenntriepels,
No need to use any sidebar plugin with Porto, Porto provides the functionality of creating your own sidebar and use it on any page as per your requirements: https://pasteboard.co/AsKihVN0ZE8t.png you will find the new created sidebar under Appearance >> Widgets.
Regards, P-THEMES.
Hi,
Yes I know, I already have that, but the design is a bit old. Would it be possible to change this? Please see picture of my sidebar. https://pasteboard.co/NaLdnNc1FA5I.jpg
Hello, @glenntriepels,
If you do not like the design, then you can change it using Custom CSS, Otherwise, if you want to use any third-party plugin, you have to try at your own risk as because we haven’t tested any of the third-party plugins with the theme for this reason officially till now, so we are unable to suggest you on this…
Regards, P-THEMES.
Hi can you help me with lazy loading mobile menu? Loading is very slow. If i see to DevTools -> Network so i can see request call (lazyload_menu @ theme.js…). How i can clear porto cache? Or where is problem? Now i dont use fast cache plugin but mobile menu is cached on server. Thanks (webpage: http://testovaciweb.eu/)
This problem is after last porto update on 6.2.0… now i try on my second test page porto 6.1.4 all was ok and when i update on 6.2.0 so mobile menu will be cached and now is very slow :/
Hello, @Fuxoo,
You will find the Lazy Load for Menu option under Porto >> Speed Optimization Wizard >> Performance.
&
Please go to Porto >> Tools and Clear “Plugin transients”, “Studio Block transients”, “Compile all CSS”, “Refresh templates information”, “Refresh Templates’ display conditions” and finally check back your site after removing the browser cache.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/09/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Yes i must purchase support again.
I go to Porto>>Speed optimize wizard >> performance but i dont see Lazy Load for Menu only for Sub menu (sub menu is disabled). https://prnt.sc/1wqwxmm
I try clear transiens, compile css and other but nothing. Mobile menu loading 1-2 sec … its so bad… before update it was without loading (0 sec). https://prnt.sc/1wqxb8f
Hello, @Fuxoo,
That is not the issue nor a bug, that is the newly added feature, the mobile menu sidebar works on Ajax and it based on your server performance, Ajax took a little time to run and fetch the data from the server without refreshing the page… this is how it works and that is the reason we set it with loading icon.
Regards, P-THEMES.
Ajajaj… so its not very good i think because mobile menu is very important and its big diferent if you see menu in 0sec or you see 2 sec loading circle and then menu. Maybe if someone have large menu with pictures and other so its better if customer see loading circle than incomplete menu… but in my case its not good. Thx
Hello, @Fuxoo,
We have just released the new theme update with which we have solved this issue, please update your theme and plugins and check back your site after removing the browser cache: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Regards, P-THEMES.
Very very good It work now. Best support. Thank you
You’re Most Welcome!!!
Hi, is it normal that in the Business Consulting 3 i don’t find page built with the visual editor, but only with shortcode and div ??? Also i don’t see the header builder in block in order i can change color ertc… All is coded
Hello, @alexissatok,
Please watch and follow the instructions showing in this video I have created for you: https://streamable.com/e4pl22
Regards, P-THEMES.
Hello how are you ? I wanted to see why it could happen that in building the header with elementor builder, using a “Hamburger” style menu, the menu elements are automatically displayed and remain as a “list” format?
Hello, @agus1804,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for the Porto WordPress theme.
Regards, P-THEMES.
Hello!
i have question about menu “burger” style on mobile version. It possible change style and position for him ?
Hello, @Viesiiss,
First of all, thanks for showing your interest in Porto WordPress
Yes, you can change its position as (Left or Right), Yes, you can change its style as accordion vertical dropdown as well, you can check it on my test site here: https://hubdatasolutions.com/pearl/porto/shop1/
Regards, P-THEMES.
Can you please respond to the message for query mentioned in point 1, that got skipped somehow.
https://themeforest.net/comments/27395898
1. Can you please suggest the code to use in Child’s Functions.php file, to resolve Watsapp number Header and Footer issue I really have No idea. Would highly appreciate if you could please help by sharing that
Regards
Hello, @ShwetaHAG,
We are sorry but we are not able to get your point properly that what you exactly wants? WhatsApp share is working fine with Parent Theme as well…
Can you please contact us via our support system with your site WP Admin Login details and some detailed description of your issue, if possible with some small video clip for our better understanding so that our experts will check it for you on your site and help you out.
Regards, P-THEMES.
help how to change color Red end div id = “interactive-banner-wrap-zwka” class = “porto-ibanner pc-hero-sub-images-style-1 mb-0” in the Industry Factory Demo template Porto in the banner
Hello, @luidemarco62,
Can you please share the screenshot of the part/section you want to change the color so that I’ll check and help you out in solving your issue.
Regards, P-THEMES.
Hi, I laughed by changing it in the css
Sound’s Good!!! that you have managed to sort it out
Hi, reading in the Visual Composer blog, I found something really very interesting, wpbakery and visual composer, they can exist together. I have both installed on my site and everything seems to work well! Do you confirm that there are no compatibility problems? Can I also install Visual Composer Pro?
Thanks.
Hello, @Thompson1977,
We are sorry but we do not recommended to use 2 page builders at the same time on the same site, they might conflict with one another at any certain point, but if in your case, both are working fine for you at the same time on the same site, then you can go with it, and you can also try with Pro version as well.
Regards, P-THEMES.
Hi, thanks for the reply. I read the news on the official Visual Composer website and I am testing it on a stage site, at the moment everything works well, no conflict and no error, for the moment I create only test pages with Visual Composer and I continue my official website with WP-Bakery, of course that if it works, it would really be a big news. Use wpbakery for some content and use Visual Composer for others.
Yeah it will be very big news , Please test it and share your your experience here so that it might help some other peoples as well
Hello,
This version (Version 6.2.0 (Oct 03th.2021)) it’s fully compatible with the latest version of WooCommerce 5.8 or we must wait an update to come?
Thanks.
Hello, @Pureness027,
Yes, the latest version of our theme 6.2.0 is fully compaitable with the latest version of the WooCommerce 5.8 you can update it…
Regards, P-THEMES.
Hello,
I just made an update and I see a bug. I have latest WP version 5.8.1 , woocommerce 5.8 and theme version 6.2.0.
After the update the menu can’t expands in mobiles (if I click the arrows inside).
If we check for example to expand the main menu from a category to a sub-category (try to click the arrow) only goes to category with no option to see the below sub-categories.
This is a known bug or something in the latest update?
With previous version all are good.
Thanks.
Hello, @Pureness027,
This is not the known issue and this is not because of the latest WooCommerce update and also not because our theme update, that might be because of the third party plugin confliction or because of your own Customization, please follow the below listed debugging processes one by one, I am sure it will help you in finding the cause of the issue.
I. Make sure you have everything up to date (Theme, Plugins, Translations files)
II. Remember to reset ALL cache etc after a plugin or theme update.
III. Disable all plugins except WooCommerce and recheck if the issue persists
IV. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing it
VI. If you have setup the Porto Speed Optimization Wizard, then please reset it and set all the options to default, uncheck all the options and save changes/compile and check back your site after removing the cache of the browser.And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 30/05/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
re: Compare… trying to find the compare shortcode to add to a page? When clicking on Compare, it says added but no where to view it?
Hello, @assentia,
You can not use the Compare on any page but you can set it under Header using Template Builder and furthermore you can set it on Shop and Single Product page from Compare settings as showing in this screenshot: https://pasteboard.co/4xES9gx6ZwHm.png
Regards, P-THEMES.
Hello,
There seems one bug with the recent update of the theme files.
When we update the theme to the latest version, we found that whenever we open the Dev Tool (F12, or Ctrl+Shift+I), our whole System Hangs up, the moment Dev tools opens up.
Earlier it was working fine, on same Demo (but with previous theme version)
The moment we open Dev Tools, whole system stucked, and Nothing works thereafter.
We have to Restart our Laptop, as it completely hanged-up.
However, the Dev Tools work fine on All other 3rd party sites, without issues.
Hence, atleast there is No issue in our Laptop, System and Dev tool. Google Chrome Browser is updated too
Probably there is some coding issue, or due to recent Bootstrap or other version
Can you please check with the files and code of the Latest version of the theme or with technology like Bootstrap.
Also, can you please try to replicate the same on our test site (demo shop 21) –
Whether you also face same issue, when you start Dev Tool (using Chrome), once after you open our above test site.
Please suggest what could be causing the issue and how to resolve this.
Regards
Hello, @ShwetaHAG,
I have just checked your site now and it is working fine for me, no any hanging, I have captured the video for you as well, please check it here: https://streamable.com/yvynde it must be the cache issue at your end nothing else, please try on any other computer and on a fresh new browser.
Regards, P-THEMES.
Hello,
Thank you for sharing Video
That really helped to clarify
I am actually afraid, as this is happening on our site only, and same Dev tool is working fine on every other site.
But your video relaxed us a lot. Really, much appreciable
I do not have any other computer, as of now.
Can you please suggest what else should I try. Google Chrome is updated and I have already cleared Cache. Is there any other method to clear Cache of browser completely and to check further. Or some other option in Browser to remove or clear things
Shall I check with Firefox browser too. Any other browser you recommend to check
Regards
Hello, @ShwetaHAG,
Please let me know which version of the Windows are you using? And yeah please try with Firefox browser as well.
Regards, P-THEMES.
Hello
I tried, On Firefox i am able to view the Dev Tools. And computer did not Hanged up while I use Developer tool on Firefox (even this is updated too).
Then I tried again on Chrome, but it again stucked up.
Laptop is sunning on Windows 8.1
The firefox with which I tried is also from same Laptop running Win 8.1
Regards
Hello, @ShwetaHAG,
Can you please try to check the Dev Tool on Chrome Browser which is running on Windows 10? The windows might be the cause of the issue. Furthermore, you can check the Google Chrome troubleshooting Guide: https://support.google.com/chrome/a/answer/6271277?hl=en OR contact Google Support for this issue.
Regards, P-THEMES.
Hello
Currently, I do not have any system or laptop running on Windows 10 
Yes, it could be. Or the updated Chrome version may be conflicting with the Win 8.1 version and creating issues.
Yes, on Firefox, it is working. I am able to use Dev tool on Firefox.
I will use that, atleast for Dev tool
Thank you for sharing Chrome Crash Troubleshoot link page
Will look into that and contact Google
Much thanks
Regards
You’re Most Welcome!!!
We are glad that it helped
Have a nice day… Take Care…
my order is not placing, the order placing button is not working on cash on delivery , let me know the solution ??
Hello, @elsenode,
Can you please check it once with activating the default WP theme like Twenty Twenty one, just to make it sure that the issue is with our theme or not?If the issue will presist with the default WP theme as well then you have to consult with WooCommerce support on it, because once it will be fixed with the default WP theme, it will automatically works with our theme as well.
Regards, P-THEMES.
Hello, @elsenode,
I am sorry but there is no such issue with our theme latest version, and for making it sure you must have to check with the default theme, there is no other way, take the complete backup of your site and activate the default theme and check back the result.
Regards, P-THEMES.
