158 comments found.
Hi there, I see you also delivered the beautiful images within the themes. Question: Can I use them for my website project or are there licence issues? Thank you.
Hello,
Thank you for reaching us!
We do not own the copyright for the images featured in this theme. The images in question are only used for presentational purposes on our demos. These images cannot be used on your website unless you purchase the license from a stock image website yourself. For more info, see this article: Can I Use The Images From The Theme On My Website?
If you have additional questions, please submit a ticket to our Help Center and one of our support agents will assist you.
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Hi Again, thank you for the reply. I read the linked article and it says „ However, it’s important to note that said images can be used only on a website that was created using that specific WordPress theme.“ What is meant by „specific theme“? I purchased Hendon and it includes the premium images, so is it not allowed the images even if „images are included“?
Hello,
Please note that Hendon theme doesn’t have premium images included, and the images from live demo are only used for presentational purposes on our demos. These images cannot be used on your website unless you purchase the license from a stock image website yourself. Hope this helps.
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OK this helps, thank you.
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In this theme WPBakery Page Builder included or not?
Hi there,
The theme uses Elementor as a page builder and the demo content is built using this plugin.
The theme is compatible with WPBakery, and all of the theme’s shortcodes are also available with this page builder, so you can use it to build your content. However, this plugin is not included with the theme and if you wish to use it you need to purchase it separately.
You can check our themes that comes with WPBakery Page builder here.
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removed-
Hi there,
If you need any assistance with the theme, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
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This may be weird. But there wouldn’t be a problem with buying your theme just to download your Elementor components in your demos. I like the styling of them and would save me time.
Hi there,
Thank you for reaching us!
Once you install the theme and import our demo content you will get all the pages and settings which you can adjust to your needs.
Do let us know if you have any additional questions.
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Hello. I just tried to sign up for your support but not receiving the activation email. I did check my junk. Are they sending out.
So, as I said, I had a plan to use your Elementor Components on top of my own theme. I was going to download the section as templates. However, I realized that your components are mostly designed with your widgets.
I did download https://qodeinteractive.com/qi-addons-for-elementor/ . However, it looks like the themes Elementor widgets are still different. Is this correct? Do you have a Premium version of your “qi-addons-for-elementor” that match the themes widgets? Thanks!
Hi there,
Yes, they are mostly made with our themes widgets that are specifically made for our theme.
For the moment Premium version of the Qi Addons is in plan however, we do not have any ETA when it will be released. Feel free to subscribe to our newsletter to receive notifications about the latest news and discounts – https://qodeinteractive.com/newsletter
Thanks.
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Hello, I created a ticket with ticket ID: 154568 and I’m yet to get a response.
Please respond
Hi there,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
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Please review my ticket, I sent a response
Hi,
Your ticket should now be updated with response. Please understand that our average response time is around 24 hours and that our support agents are trying their best to answer all of our users in this timeframe.
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It’s being over a day and I’m yet to get feedback on the ticket raised
Hi,
Your ticket should now be updated with response. Please continue the conversation with our support team at Help Center and they will gladly help you with any theme related question. Thank you.
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Hi. When will I receive an answer to my question (ticket # 152664? I have been waiting for 6 days, there is no answer from you and there is no solution to my question either
Hi there,
Your request has been answered within the usual response time which is 24h so if you need any further assistance please continue the conversation with our support team.
Thank you for your patience.
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Good evening! not understanding how to activate Slider Revolution. Help.
Hello,
Thank you for reaching us!
Please note that Revolution Slider does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here: Activating Licenses For Bundled Plugins
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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For the project Properties for SALE & RENT in North Cyprus we are looking for a template or plugin for booking holiday homes, flats and studios. It is important that you can book a property. The payment is done by the provider. Can your template realise this? Many greetings.
Hi there,
Thank you for taking interest in our themes!
Unfortunately this is not a feature of the theme, however you can find more of our themes for holiday accommodation booking in this link.
If you have any additional questions please let us know.
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Hi! I just purchased your theme and its wonderful. My only question is how can I change the Text on the Slider? Its not included on you documentation.
Hi there,
Thank you for reaching us! We are glad that you like our theme.
For more detailed overview of Slider Revolution options please check the article in this link.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
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Hello! Just bought a template and there are already problems: 1) The logo is not shown in the fixed header (screensots https://prnt.sc/1yg1v6q https://prnt.sc/1yg1xpo) 2) There is no way to choose the color of the menu in the fixed header (https://prnt.sc/1yg21cb) my site https://optimus.servicecomp.kiev.ua/
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Hello. Thank You! I wrote ticket # 149232
Hello,
We can see that your ticket is updated with the answer, so please check ticket status now and continue this conversation on Help Center. Thank you.
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How do i change the layout for appartment layout? I cant find it in the template, and it says need to use page ID
Hi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you. Thank you.
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is there HTML version, or can i convert WordPress template to HTML?
Hi there,
Thank you for reaching us!
Unfortunately no, we don’t have HTML versions of our themes. We are focused on creating WordPress themes that offer you easy management of dynamic content, which is why we are not creating static HTML files.
There are ways to convert WordPress templates to HTML with some 3rd party plugins, however, we haven’t tested this with the theme and we cannot guarantee it’s 100% functionality.
If you have any additional questions please let us know.
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Why is the backend load so slow, but the front-end is so fast? I am using cloudways fast hosting, all my website backend loads fast except for this theme
Hi there,
Please check if your server resources are as recommended – Recommended PHP Versions And Resources And How To Set Them.
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
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Hello. I want to buy this template, but I have a question. Can I make the header fixed here https://hendon.qodeinteractive.com/? Thank You!
Hi there,
Thank you for taking interest in our theme!
You can set header to be fixed in Hendon Core Options > Header > Scroll Appearance Settings as shown in screenshot.
If you any additional questions please let us know.
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Thanks for the answer. I also noticed that the demo is very slow. It can be fixed? https://prnt.sc/1y54vzd https://prnt.sc/1y54x9s
You’re welcome.
Please note that for our demo site, we haven’t done specific site speed optimization because the main accent was put on showing all the features and elements from the theme, as well as keeping the highest quality of the photos. There are many ways and tricks for improving WordPress site speed. A balance between size and quality is necessary. A good hosting server is also very important for the site’s performance. We always give advises to our users in support tickets when they build a site in our theme, what steps they should take in order to improve the speed.
Do let us know if you have any additional questions.
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Hi, my support has expired, but i just want to know how to edit the apartment section with elementor? It is not giving me the option to?And I cannot find it in the Theme Documentation?
Hi there,
You should enable using Elementor for Apartments. Please navigate to Elementor > Settings > General and check Hendon Apartment under Post Types.
Then you should be able to edit Apartments with Elementor page builder.
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Thank you so much!
Hi there,
You’re welcome.
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Even using imported demo revolution slider does not fit all screens properly, trying to change chosen slider but several of the sliders does not even work after been imported.
Admin panel is just to messy and hard to understand whats where, they have filled it with alot of plugins which means you need to keep it updated at all time and they also provides plugin (revolution slider) without the last update.
Terrible stuff
Hi there,
This could be because ‘Globals’ settings in Slider Revolution cannot be imported so the breakpoints on the demo are set differently. To set same breakpoints as in demo please navigate to Slider Revolution > Globals and set values shown in screenshot.
As we do not have enough information in order to help you, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. They can also provide you with latest version of bundled plugins like Slider Revolution.
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Need to cancel this purchase, no support on a simple question and also slider is not working properly after selected one of the demo imported.
Hi there,
You can reach our support at our Help Center. To submit a ticket please follow instructions from this article – How To Submit A Ticket, include url of your site and on of our support agents will gladly help you.
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I want to change spinner text which comes on page load. Just wondering where can I get the option to change. I have also raised a ticket for it. it’s urgent for me to change the text now.
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Hi, i have purchased the theme but there is a problem: the plugin image map pro does not working if the plugin Hendon Core is active. i have submit a ticket. I need a solution urgent
Hello there,
Thank you for reaching us!
We located your ticket on our Help Center, and we can see that your ticket is answered. Please continue the conversation there. Thank you
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Hello! I have a small a small question. I’m looking for a multilingual plugin that works on this theme. Any suggestion? It looks the WPML doesn’t work on Hendo, right! Thanks!
Hello,
Thank you for reaching us!
Hendon theme is compatible with WPML https://prnt.sc/1qfh5tm. Take a look at this article on How to Create a Multi-Language Website.
If you have more questions, or you need additional help, feel free to submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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