12678 comments found.
Hi Team,
Hope you are doing great and sorry for disturbing you again..
I was wanted to know if there is ‘Buy Now!’ Option / Button you are planning to add in future next to add to cart? That button directly take person to checkout page and if you are planning to add feature of edit / delete checkout fields integrate in your theme itself instead of I use custom code or another plugin to remove the fields which I don’t need like I just need name, email, address and phone.
Thanks
Hello,
There are currently no such plans, but we will review your feedback in our future updates.
Wish you a wonderful day!
Kind Regards
Hi, Is there a way to use FontAwesome icons instead of svg or image file for Ajax Product Title Tabs ?
Hello,
You can try to use this custom CSS code in Theme Settings -> Custom CSS -> enter the code in the field “Global Custom CSS”
.products-tabs-title .tab-label:before {
content: "\f30b";
font-family: Font Awesome\ 5 Free;
margin-right: 5px;
}
In the “content” attribute you can change your icon using Unicode from font awesome.
https://prnt.sc/1x2068zKind Regards
Next update ? ETA ?
Hello,
We are going to release our next update in a few weeks.
Kind Regards
which element did you use for this? https://www.hizliresim.com/6dkju9h
Hello,
It is our image gallery element. You need to make the row containing this element to be stretched with the content.
Kind Regards
how can I stretched the photos? image gallery element`s design options?
I did it thanks
Great, you are welcome!
Hi, guys. Recently I discovered that my product page gets a low mobile Google PSI score due to a layout shift happening. The element causing the shift is ‘div class=”col-lg-4 col-12 col-md-6 wd-price-outside summary entry-summary”’ The problem is caused by the fact that product images are shown in a column on the desktop (like here https://woodmart.xtemos.com/shop/furniture/reflect-chest-of-drawers/?opt=product_sticky), but that layout is bad for mobile because add to cart button, price and description are too far below, so on mobile traditional slider gallery is shown by default (which is absolutely reasonable). But the switch is being made too late so on slower devices images are shown in a column first and only a few seconds later it is changed to slider gallery, which is causing layout shift. I am not sure why but this is not happening on your demo page, maybe you are using separate settings preset for mobile. Please help me to solve this issue.
Hello,
We don’t have any presets for mobile devices for the product page. Please, send us your product page link where we can see this layout shift.
Kind Regards
Thanks! Sent via your contact form.
Try to add the following CSS code for mobile and tablet devices to fix this problem:
.thumbs-position-bottom_column .woocommerce-product-gallery__wrapper:not(.owl-loaded) {
display: flex;
overflow: hidden;
}
That worked! Thanks a lot guys. I am gonna use your theme for another project for sure! BTW why I have such problem while your demo does not? Is it due to some special combination of settings?
It is a bug from our latest update. It will be fixed in the next version. Let me know if you have any further questions.
Hi, I’ve just tested your 6.2 beta and it seems the fix for this issue is not there.
Please, send us a link to the page where we can see this on your website now.
I am testing beta locally, so unfortunately I can’t provide you with a link. But the bug is present there and if I add the CSS you provided then it’s fixed.
Strange, but we use this beta version on our demo and the problem is fixed there. Please, check on our demo too
But there’s no such CSS on your demo product page either. Maybe there was no problem on Elementor which you use for your demo page, but there was a problem on WPBakery (which is used on my site)?
We have fixed it with a different code. Please, check if it is fixed on our demo here https://woodmart.xtemos.com/shop/furniture/grand-comfort-chair/?opt=images_col1
It is fixed on your demo page. I will send you a live page with problem as soon as the update is officially released and installed on my site.
Guys we have noticed our top header menu wraps around into a double line when in a middle sized screen (like Ipad or smaller resolution laptop)
Is there a setting or could you share the CSS that would force the MOBILE version of the header to be activated on a slightly larger screensize? i.e. anything under 1150 etc Can’t work out how to do this…
Thanks in advance!!
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
Thanks for coming back to me guys – I’m just developing the site right now – is there a way I can send you the link but not publicly? Can I email it to you or let me know best way to send to you. Thanks
You can use the contact form on our profile page here https://themeforest.net/user/xtemos
Hello, i have bought Woodmart and i am very satisfied I want to add the option for the customers to buy more than one of each product in each category product grid Is it possible to happen? Thanks in advance, Jim
Hello,
Thank you for purchasing our theme and contacting us.
You can enable this option in Theme Settings but it works for particular hover styles only. Check the video https://gyazo.com/ae4a3f344011fb1ef9cd530500a76087
Kind Regards
Thank you for the quick response!
You are welcome!
can this theme be hosted on siteground? is it a wordpress theme? as Shopify is expensive, having monthly fee, right?
Hello,
Thank you for contacting us.
Yes, our theme is built for WordPress and you can host it Siteground. Let me know if you have other questions that I could help you with.
Kind Regards
is the site speed VERY fast? in comparison with Flatsome?
Yes, our theme is very well optimized but your website depends on a lot of different factors inluding your server, image optimizations, cache plugin, CDN etc.
You have the worst tech support I’ve seen. They have no competencies. They don’t know how to use a computer, how to use a browser. It looks like students or schoolchildren are working. They are not technicians. Every time you write to them, you have to teach them how to use the browser, make a video on how to make a login on the site. And after this video, they cannot repeat the actions on the video !!! They need to press the same buttons, but they cannot login. I do not know how to explain to them that they need to go to site / wp-admin and enter the name in the login field and also the name in the password field. I made a video of how it’s done, but they can’t. I am very sorry that I bought your theme because it is the worst tech support ever. A person who cannot watch videos and repeat actions cannot help anyone. Every time I create a ticket, we discuss things not related to the problem for several days. They don’t understand anything at all. They give advice that has nothing to do with solving the problem. There is absolutely no understanding of how the browser, website, woodmart theme works. I spoke with 3 support managers and it was terrible. When will you have normal specialists? Why do these people work for you? They only waste our time on empty questions and empty messages that they know nothing / cannot do anything / other questions that have no meaning. When will I stop making videos how to click buttons on the site and they will learn to do it themselves?
Hello,
We are terribly sorry for the inconvenience! We will do our best to avoid such situations in the future and provide you with a professional support service.
Kind Regards
Please see this topic https://xtemos.com/forums/topic/3-problems/ post October 20, 2021 at 4:00 am.
I made a video on how to enter the site. The technical support specialist could not repeat the actions on the video. I don’t even know what to say to that. I had to ask to change the specialist because it was impossible to continue the conversation further. And the other specialist had no problems !! He very quickly fixed the problem and said that everything is clear and everything will be fixed. You have this kind of technical support when a specialist spends little time on the user’s response and does not want to understand the message that was written to him.
Yes, this is a flaw on our part and we will do our best to avoid such misunderstandings in the future
Hello friends!
After the last theme update, the icons that are based on fontawesome are gone from the user’s account, only icons inserted for third-party plugins. Is there anything I can do? The icons were inserted using the CSS code below:,
div.woodmart-my-account-links .waiting-list-link a:before { content: ”\f017”; font-family: FontAwesome; } div.woodmart-my-account-links .my-points-link a:before { content: ”\f155”; font-family: FontAwesome; }
Link for screenshot https://imgur.com/oQUpAKgThanks a lot!
Hi,
Try to enable Font awesome icons to be always loaded in Theme Settings -> Performance -> Fonts & icons.
Kind Regards
Hi!
I’ve already tried it and it’s always use. I already disabled cache and performance plugin thinking it could be something blocking, but it didn’t solve. Thanks!
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
You need to use font family ‘Font Awesome 5 Free’ and also set “font-weight:900;”.
Thanks for the quick response. Would this be a plugin? Where do I set the font-weight? In CSS?
You need to add font-weight rule right after the font-family in your custom CSS. Font awesome library comes with the WPBakery page builder plugin.
Hi, I’m sorry for the lack of knowledge, but I couldn’t find the library in wpbakery. I still don’t know where to “enable” this option. About the font-weight, I’ve already applied it to the custom CSS. Thank you so much.
Sorry, what option do you mean? To fix the problem with square icons you need to change your CSS and set “Font Awesome 5 Free” as the font-family and font-weight:900;
Kind Regards
Thank you!!
It should be “Font Awesome 5 Free” and not “FontAwesome 5 Free”.
Heeey! Has worked!!! OMG! Thanks a lot for your support. The best theme forever!
We are glad that you sorted it out. Let me know if you need any further assistance.
Have a nice day!
By using your theme, is it possible to make product search filter from Woocommerce like this: http://www.mrken-fan.com/search/?
Hello,
Thank you for contacting us!
Yes, you can create similar filters with our theme. You can see an example here https://woodmart.xtemos.com/product-filters/
Kind Regards
I checked it but it seems like there are only 4 variations of the search filter, Is it possible to have 10 variations like that, http://www.mrken-fan.com/search/??
Yes, you can display as many filters as you need.
Hi friend with the best theme ever! 
Is it possible to underline all links in blog content?
All our blog text have links. So we need to underline them. Maybe you have an quick fix to solve that issue?
BR
Hello,
Thank you for your comment!
Please, send us an example link to you your blog post and specify what kind of links do you want to highlight.
Kind Regards
Hello, I have installed it; but all the top styles are not displayed;
I checked, it seems that the css file is not loaded; what should I do?
https://www.worldhoodie.comHello,
The problem is caused by incorrect HTTP and HTTPS configuration: https://domain.com is the actual site URL, however, http://domain.com is used in Dashboard > Settings > General. In this case, it is necessary to configure URLs correctly, after that, re-save your header.
Kind Regards
Solved, thank you!
Hello,
Let us know if there’s anything else we can do for you! You can always reach us at any time.
Wish you a wonderful day!
Kind regards
Hello, how do I remove the javascript files from the mobile menu from the wp rocket cache, what code should I put? Thanks!
https://drive.google.com/file/d/1ibO9GSGwzBF2xJMLleUoa3KitROyyhh0/view?usp=sharingHello,
Sorry, but your request is not quite clear. Please, clarify your question so we can help you.
Kind Regards
Mobile menu doesn’t work if enable javaScript delay from Wp Rocket cache plugin, off side menu canvas doesn’t open.
https://drive.google.com/file/d/1gIQcob-E3M2eGdPsTkGBLRTY74iwGByD/view?usp=sharingMake sure that you have used scripts list from our tutorial to exclude in “Delay JS” option https://space.xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021
Yes I was careful to use the tutorial list, even so when I click on the mobile menu a # appears on the link and it takes a while to open the mobile menu. disabling JavaScript delay wp rocket everything goes back to normal.
Ckeck list
jquery.min helpers.min.js clickOnScrollButton searchFullScreen menuOffsets menuDropdowns cartWidget mobileNavigation loginSidebar menuSetUp cart-fragments slick productImages cookie.min owl.carousel owlCarousel imagesLoaded
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
Hi, after update Header builder not working. Please Update
I deleted the language files in Italian and the problem was solved
Hello,
We are glad that your issue has been resolved.
If you have any questions please feel free to contact us.
Wish you a wonderful day!
Kind Regards
Hi,
I remember I’ve read the your documentation on smooth scrolling, when clicking on anchor link (Eg. #my-link) will scroll to the link smoothly, rather than jump straight to the location. But I couldn’t find it here any more—> https://xtemos.com/documentation/woodmart/
Did I remember wrongly?
Thanks
YP
Hello,
In order to create the anchor with smooth scrolling, first of all you need to add the ID to your section in the “Row” settings, after that go to Appearance -> Menus -> select your menu -> create a link using the “Custom Links” element and open it, there find the “One page anchor” field and enable it.
https://monosnap.com/file/AKcKc441BKEP5I2DTIob3RNgW73JyM https://monosnap.com/file/zaTmX5ma9Ols6CWKtjiBSy6gEU8vD6 https://monosnap.com/file/j8sQnCRydCKkBFvmjzh6gcMwL0uF6PKind Regards
Hi
Thanks for the reply. I tested on the main menu, it works. Thank you.
However, I tested by putting the menu on the sidebar, it doesn’t work.
1) Enable “Off canvas sidebar for mobile” 2) Create Sidebar A 3) Create a page with 3 sections (with section ID), enable sidebar A on this page. 4) Create a menu with menu items linking to the sections above, enable ““One page anchor” for each menu item. 5) Add the menu to Sidebar A widget.
If I do it this way, it can link to the sectionx without problem, but have these problemx: 1) No smooth scroll, it jumps to the section straight away. Is not a problem here as I just found out that I can use CSS to enable smooth scroll. html { scroll-behavior: smooth; }
2) The mobile sidebar menu doesn’t close if I click on the anchor link. Seems like this is a fairly common problem where menu is not close when clicking on anchor links on menu, it happens to a lot of other themes too from my Google search.
Hope this can be resolved in future releases.
Thank you.
Hello,
We will consider your feedback.
If you have any questions please feel free to contact us.
Have a wonderful day.
Kind Regards
How can I add a Hyperlink to one of the numbers on the “size guide” table? we want to add an add to cart link on that option.
Thanks
Hello,
Unfortunately, the “Size Guide” table is only for the familiarization with product sizes, so we can’t add a Hyperlink to one of the numbers on the “Size Guide” table.
Kind Regards
Can you let me know which files to edit so I can make these fields work with hTML entry so we can add hyperlink to the text?
Hello,
Please, send us a screenshot of the element you want to customize and we will give you the file path.
Kind Regards
Why have my menu setting changed to this https://prnt.sc/1wnv2wg for any new item i add and how do i change it back ???
it doesn’t matter it started working again
Hello,
We are glad that you sorted it out. Let me know if you need any further assistance.
Have a nice day!
Hi there, I use Woodmart since quite a while now, it is my n°1 theme so far. I also going to Crocoblock jet engine which I try on woodmart but I have some issue with the custom post. Unfortunatly, the custom post I create not show the custom field and take the layout of a blog post. £ Can you tell me, if of course I renew support, you ‘ll be able to help me fixing this ? Thanks for your feedback !
Hi Xtemos, could you let me know please
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it? Use the contact form on our profile page here https://themeforest.net/user/xtemos Also, provide us with some screenshots about the issue so we can better understand what is wrong.
Thank you in advance
Hello, please can you say how can I fix it, they are uneven. https://prnt.sc/1wninfy
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
I have this theme but I don’t have purchase code to create ticket what can I do?
In this case, you need to purchase our theme on ThemeForest firstly. Then you will get a purchase code and will be able to create a topic on our support forum.
can I buy only support? is there any possibilities?
Sorry, but there is no way to purchase support only if you don’t have a valid license for the theme itself.
