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can you guys give your mail id for support?
Hello,
We don’t provide support via email. If you need help, please, use our customer support forum here https://xtemos.com/forums/forum/woodmart-premium-template/
Kind Regards
is it compatible with php 8 ?
Hello,
Yes, our theme is fully compatible with PHP 8. If you notice any issues, please, feel free to contact us and we will do our best to help you.
Kind Regards
Hello, How can I increase the number of thumbnail images to display on the product page?
At the moment there are only 3 to visualize, I want them to be smaller and show more for example 6.
Thanks
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
hey will you help me?
helloooo
Hello,
Please, extend your support period if you still need help regarding our theme configuration and customization. Currently, your support period has been expired and we can accept only bug reports and feature requests. Thank you for understanding.
Kind Regards
will you do this if I extend it?
how much does it cost for 1 months, tell me?
It can be purchased for 6 months only. Find the price on our theme intro page. We will do our best to provide with the help regarding this request.
the price is really expensive for it, I just want 1 month
Hello,
Sorry, but the price is set by Envato and we can’t reduce it.
Kind Regards
I bought it. I renew support but it doesnt work help me. I can not update it
okay I did , I sent you new topic on support forum.
Thank you for extending your support period. Now, please, update your purchase code on our support forum and create a topic https://xtemos.com/forums/forum/woodmart-premium-template/
I sent it, Can you help number is #327589
hey will you help me?
Hello,
Sorry, but there is no such option in WooCommerce by default. You might need to find some extra plugins for this.
Please, extend your support period if you still need help regarding our theme configuration and customization. Currently, your support period has been expired and we can accept only bug reports and feature requests. Thank you for understanding.
Kind Regards
Hi, may i know how to make the section show in full width i dont want to show any spacing http://imgur.com/c5fNqin
For the variable price, after customer choose the option the price will replace the old price how to do the setting? http://imgur.com/p3yHqMqHi,
Could you please send us a link to your website where we can see this issue?
You can use the option from our Theme Settings as per screenshot https://monosnap.com/file/BvG0kvdZPOlEULp5lzEbTOSJ7lse4W
Kind Regards
Hello, what requirements does this theme have for server configuration? My server is CPU: 2 cores, memory: 4G, website access is still very slow;
Is there any way to optimize;
Hello,
Our theme shouldn’t cause any performance issues if your server is compatible with WordPress. Please, check how it works with the default theme to see if it is our theme problem or not. Also, read our detailed instructions about how to optimize your website built with WoodMart https://space.xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021
Kind Regards
I bought this theme about 8 months ago and left it despite the overwhelming functions of this theme. It is awesome, clean and nice. Easy to use as well. I am waiting for the buy now button feature I was told it will be reviewed when i bought the theme. I tested the theme today and realized it is still not available. Also, What I see when building a page is different from what I get when previewed especially with font size and button positions. Cheers for this awesome theme
Hi,
Thank you for using our theme and contacting us!
If you have any problems with our theme and you think that there are some bugs, please, send us your admin access and provide us some screenshots so we can check what is wrong with the theme on your website. Use the contact form on our profile page here https://themeforest.net/user/xtemos
Kind Regards
hello again which elements do you use for it? it on your homepage https://www.hizliresim.com/7b8ti8n
Hello,
This element is created using our WoodMart slider that contains a few slides. As for the slides, they are made of section title, row with info boxes, texts, and buttons.
Kind Regards
There’s a bug in Product tab WPBakery element. I use the tab to show particaulr products (Data source -> List of IDs), 16 products total, 8 products are shown per page, pagination via arrows. On second page some prodcuts are the same as on first one although there are eough products in the list for 2 pages. Also 1 of the products is never shown.
Hi,
Please, send us a link to the page with the problem as well as y our admin access. Use the contact form on our profile page here https://themeforest.net/user/xtemos
Kind Regards
For those who have the same issue – it is related to sort order “random” which is implemented by Wordpress function.
Thank you for sharing your solution.
Hello
Does WoodMart Theme support RTL (Right to Left)?
Does WoodMart Theme support WPML (Multilingual)?
Hello,
Thank you for being interested in our theme.
Yes, our theme supports both RTL direction and the WPML plugin.
Kind Regards
Hello,
I have a problem with WPML, specifically with WooCommerce.
In the pages of my account, when you change from section, type of orders, addresses etc … to the change of language often 404 error.
Saving the permalinks resolves momentarily and then reappears some time later.
I asked WPML for support and they told me that the theme seems to interfere.
In fact, if I activate the default theme, the error disappears.
What can I do?
Thanks
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it? Use the contact form on our profile page here https://themeforest.net/user/xtemos
Thank you in advance
Hi Team,
Hope you are doing great and sorry for disturbing you again..
I was wanted to know if there is ‘Buy Now!’ Option / Button you are planning to add in future next to add to cart? That button directly take person to checkout page and if you are planning to add feature of edit / delete checkout fields integrate in your theme itself instead of I use custom code or another plugin to remove the fields which I don’t need like I just need name, email, address and phone.
Thanks
Hello,
There are currently no such plans, but we will review your feedback in our future updates.
Wish you a wonderful day!
Kind Regards
Hi, Is there a way to use FontAwesome icons instead of svg or image file for Ajax Product Title Tabs ?
Hello,
You can try to use this custom CSS code in Theme Settings -> Custom CSS -> enter the code in the field “Global Custom CSS”
.products-tabs-title .tab-label:before {
content: "\f30b";
font-family: Font Awesome\ 5 Free;
margin-right: 5px;
}
In the “content” attribute you can change your icon using Unicode from font awesome.
https://prnt.sc/1x2068zKind Regards
Next update ? ETA ?
Hello,
We are going to release our next update in a few weeks.
Kind Regards
which element did you use for this? https://www.hizliresim.com/6dkju9h
Hello,
It is our image gallery element. You need to make the row containing this element to be stretched with the content.
Kind Regards
how can I stretched the photos? image gallery element`s design options?
I did it thanks
Great, you are welcome!
Hi, guys. Recently I discovered that my product page gets a low mobile Google PSI score due to a layout shift happening. The element causing the shift is ‘div class=”col-lg-4 col-12 col-md-6 wd-price-outside summary entry-summary”’ The problem is caused by the fact that product images are shown in a column on the desktop (like here https://woodmart.xtemos.com/shop/furniture/reflect-chest-of-drawers/?opt=product_sticky), but that layout is bad for mobile because add to cart button, price and description are too far below, so on mobile traditional slider gallery is shown by default (which is absolutely reasonable). But the switch is being made too late so on slower devices images are shown in a column first and only a few seconds later it is changed to slider gallery, which is causing layout shift. I am not sure why but this is not happening on your demo page, maybe you are using separate settings preset for mobile. Please help me to solve this issue.
Hello,
We don’t have any presets for mobile devices for the product page. Please, send us your product page link where we can see this layout shift.
Kind Regards
Thanks! Sent via your contact form.
Try to add the following CSS code for mobile and tablet devices to fix this problem:
.thumbs-position-bottom_column .woocommerce-product-gallery__wrapper:not(.owl-loaded) {
display: flex;
overflow: hidden;
}
That worked! Thanks a lot guys. I am gonna use your theme for another project for sure! BTW why I have such problem while your demo does not? Is it due to some special combination of settings?
It is a bug from our latest update. It will be fixed in the next version. Let me know if you have any further questions.
Hi, I’ve just tested your 6.2 beta and it seems the fix for this issue is not there.
Please, send us a link to the page where we can see this on your website now.
I am testing beta locally, so unfortunately I can’t provide you with a link. But the bug is present there and if I add the CSS you provided then it’s fixed.
Strange, but we use this beta version on our demo and the problem is fixed there. Please, check on our demo too
But there’s no such CSS on your demo product page either. Maybe there was no problem on Elementor which you use for your demo page, but there was a problem on WPBakery (which is used on my site)?
We have fixed it with a different code. Please, check if it is fixed on our demo here https://woodmart.xtemos.com/shop/furniture/grand-comfort-chair/?opt=images_col1
It is fixed on your demo page. I will send you a live page with problem as soon as the update is officially released and installed on my site.
Guys we have noticed our top header menu wraps around into a double line when in a middle sized screen (like Ipad or smaller resolution laptop)
Is there a setting or could you share the CSS that would force the MOBILE version of the header to be activated on a slightly larger screensize? i.e. anything under 1150 etc Can’t work out how to do this…
Thanks in advance!!
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
Thanks for coming back to me guys – I’m just developing the site right now – is there a way I can send you the link but not publicly? Can I email it to you or let me know best way to send to you. Thanks
You can use the contact form on our profile page here https://themeforest.net/user/xtemos
Hello, i have bought Woodmart and i am very satisfied I want to add the option for the customers to buy more than one of each product in each category product grid Is it possible to happen? Thanks in advance, Jim
Hello,
Thank you for purchasing our theme and contacting us.
You can enable this option in Theme Settings but it works for particular hover styles only. Check the video https://gyazo.com/ae4a3f344011fb1ef9cd530500a76087
Kind Regards
Thank you for the quick response!
You are welcome!
