5515 comments found.
Hello,
I’m writing you here because the “submit” button on the ticket page of your support website isn’t working.
I’d like to report a bug I found on the website.
The website admin is automatic translated to Italian ( I didn’t add any translation software but admin strings of the theme are translated looks like automatically).
On the listing page type n 4 ( but maybe on the others too) the location icon is not showing correctly.
The thing is that it looks like the file name of the map picker gets TRANSLATED, plus there is a double slash added to the URL.
This is the file name and URL that gets generated from the theme:
http://localhost:8888/hotels/wp-content/themes/wprentals//css/css-images/b-bstanza-privata_2x.png“stanza-privata” is the translation of the actual name “private-room” of the file.
How is it possible that also the media files gets translated? Of course they doesn’t exist, so they can’t be found.
Also notice that a double slash (//) is added on the URL.
- where does this automatic translation come from?
- can you fix it?
There are many issues with the Italian translation of the admin panel, many words are totally wrong and you have to guess the meaning of the sentence bevause it just doesn’t make sense.
Is there a way to fix it or to bring it back to the English version?
Thanks
Hi, Thank you for writing.
The support platform is managed by an independent company Freshdesk, and we are already in contact with them.
Until they solve the situation with the support system, you can create new tickets from your email directly. You can send me a message here https://themeforest.net/user/wpestate
The wp-admin cannot be translated automatically unless you have a browser extension that does the translate.
Wordpress can only translate if the site language is set to a specific language from WP admin – settings – general – languages
There are plugins for google translate that can do such translations too, Check if you have a plugin in wp-admin – plugins.
I am not sure how the link you shared is generated. If the name of the category is set from Properties – categories and the pin and retina pin are added from theme options – pin management with the correct names (name and name_2x) they show without any error generated. I checked in our demo with a retina simulator https://prnt.sc/1xa2a5y
Your link is from a localhost and I cannot access, but the link has _2x so the link is generated for a retina version of an icon.
In this case, here is what I can suggest
1. Check if you have any plugins and disable them. The translation should not be done automatically from the theme alone. Some 3rd party plugin or maybe browser is creating this effect
2. The image that is not found is a retina pin image, and it is very possible it is created by the translation (1)
You can check the pin images and retina version too – help is here https://help.wprentals.org/article/pins-management/
I understand you are local hosted, so this has to be checked on your end.
If the site is live, we can check further too. And you can reach us in support too, my email. Please send me a message here to send the email address where to write a new ticket – https://themeforest.net/user/wpestate
Thank you
Thanks for the reply, I will reach you via email to solve this issue.
Hi nicolabet84, As I wrote in the email, you did not add the pin images for the custom categories created. Thank you
Hi
I am trying to create a support ticket. But I can’t create a ticket, instead I see several errors in the console:
Uncaught TypeError: window.FM.identify is not a function <anonymous> https://wpestate.freshdesk.com/support/tickets/new:65 new:65:21 Use of Mutation Events is deprecated. Use MutationObserver instead. portal_head-90a3a3b51c0cd7a09f79dc571a86d1a7.js:19:1329 Uncaught TypeError: this.paste_selection_modification is not a function init https://assets8.freshdesk.com/assets/cdn/redactor-be092646867afb43e30d1067ab79c9a7.js:12 redactor-be092646867afb43e30d1067ab79c9a7.js:12:28333 Uncaught TypeError: window.FM.identify is not a function _submitForm https://wpestate.freshdesk.com/support/tickets/new:496 <anonymous> https://wpestate.freshdesk.com/support/tickets/new:464 dispatch https://assets5.freshdesk.com/assets/cdn/portal_head-90a3a3b51c0cd7a09f79dc571a86d1a7.js:19 o https://assets5.freshdesk.com/assets/cdn/portal_head-90a3a3b51c0cd7a09f79dc571a86d1a7.js:19 new:496:21 Uncaught TypeError: window.FM.identify is not a function _submitForm https://wpestate.freshdesk.com/support/tickets/new:496 <anonymous> https://wpestate.freshdesk.com/support/tickets/new:464 dispatch https://assets5.freshdesk.com/assets/cdn/portal_head-90a3a3b51c0cd7a09f79dc571a86d1a7.js:19 o https://assets5.freshdesk.com/assets/cdn/portal_head-90a3a3b51c0cd7a09f79dc571a86d1a7.js:19
And trying to fill out the support ticket, it just not working.
Is there another way to send You a support request?
Regards,
Simon
Hi, This is the cause of the error coming from freshdesk servers that they are looking into
Uncaught TypeError: window.FM.identify is not a function https://assets5.freshdesk.com/assets/cdn/portal_head-90a3a3b51c0cd7a09f79dc571a86d1a7.js:19Yes, there is a way to create a ticket by email too. You simply send an email from the same email used in support. Please send me a message in private and i will share the exact email address where to write – https://themeforest.net/user/wpestate
Thank you
were do i translate the popup login box? this text “Log in to your account” i use loco translate
Hi Birken, it is managed form wprentals/languages or wprentals-child/languages https://prnt.sc/1x840p7
Thank you
these are the files i have and that text is nowhere https://ibb.co/Mn1bpSn
Hi, Please try to sync the .pot from theme or child theme, what is active as main theme https://help.wprentals.org/article/how-to-update-the-po-translation-after-a-theme-update/ Make a backup (download your modified .po) from loco translate first.
Thank you
Hello i buy the theme and i create a ticket but the submission form button is not working , so i cannot send my tickets , how can i reach the support ? please help
Hi catherineliebig, Thank you for the message. We have informed Freshdesk about that problem, and they are still looking over this.
With your support account email you can also write us an email and we will be a created as a new ticket. You can send me a message here to send you the directions as I cannot share them publicly – https://themeforest.net/user/wpestate
Thank you
Hello
Somehow, Your support ticketing system isn’t working… I tried to save a ticket, but it’s not working
By change the video to an image, the tab gets not responsive anymore on smartphone.
What do I do wrong?
And for creating a new page with Elementor, what page template I should use?
Regards,
Simon
Hi Simon, Thank you for the message. We have informed Freshdesk about that, and they are still looking over this.
With your support account email you can also write a new email for a new ticket and will work. You can send me a message here to send you the directions as I cannot share them publicly – https://themeforest.net/user/wpestate
I am not sure on the answer because I do not know what element you use and if you refer to the Tabs element – https://prnt.sc/1x5mo92
If yes, that is a standard elementor widget and responsive is controlled from elementor. If you use a video element, it should be the same.
In this case I need to see to be able to answer right, and I may need also the wp-admin access to edit the page and check the options available. You can write to my profile and I will check that for you.
As a new page you can use Default template (that is the theme default template). Elementor has canvas and full width which work in a specific way.
Thank you
Thanks. I figured out what I needed to do, and regenerate the css files and data in Elementor
Perfect, thank you for letting me know!
Hi guys – a few questions.
1. Is it possible to switch a user from a regular subscriber to a owner? 2. Guest count can be in chunks?: 1-10, 10-25, 25-50, 50+ 3. Is it possible the booking and search to be by duration and not Start Time and End time? So pick start time and duration. 4. Can I put a guest limit on the property instead of global? 5. Also can I pull the menu item into a shortcode or a php snippet to display it on a custom header?
Thank you!
Hi Barry, Thank you for the comment. Please see my answer below
1. Is it possible to switch a user from a regular subscriber to a owner?
—> You can give me the permissions of an owner, but the profile will not be created if you simply edit the user who registered as simple user. You can edit the user type from users – edit user.
2. Guest count can be in chunks?: 1-10, 10-25, 25-50, 50+—> Guests is a number, so it cannot be like this. You can try to make it incremental https://help.wprentals.org/article/how-to-make-guest-number-with-incremental-value/
—> If you need this just for search and property description, you can add a custom dropdown field like this – https://help.wprentals.org/article/property-custom-fields/
3. Is it possible the booking and search to be by duration and not Start Time and End time? So pick start time and duration.
—> I am not familiar with this kind of option in search (duration). We do not have anything like this that can be used in search. And in booking duration is automatically calculated when you set the check-in and check-out (start hour – end hour). There is no method to set duration manually I am afraid in this current system.
4. Can I put a guest limit on the property instead of global?
—> Guest limit is by property always. You select the guests from edit property. Please see here our options for guests https://help.wprentals.org/article/how-to-manage-guest-options/
—> But the guest you set for a property is the max guest or that property only.
—> What you set globally is the number of guests you show in dropdown as you add/edit a property or as you search by guest.
5. Also can I pull the menu item into a shortcode or a php snippet to display it on a custom header?—> The theme does not have the menu as shortcode, but you may be able to find plugins for that. The menu is standard wordpress element.
Thank you
Thank you very much for your quck reply. I will probably open a ticket with a few requests, but here I would like to ask if is possible to get more details on my last question. Can I get the actual menu element or where is that menu template located?
Hi, For the last question, for sure we have no shortcode. The header.php holds the header area. I hope this helps.
Thank you
Okay – I will have a look – regarding the search – it is not possible to have a search bar where I search only by the start date? not for a period of time between certain dates?
Hi Barry, The check-in and check-out are connected because it does a search by a time interval. Both should be set.
Thank you
Wouldn’t be possible to have the chek-out defaulted to the check in – So – if I select a date on the Check-in, that date to be set to the checkout as well.
What I need – is to filter or search the listings in one particular day – so, let’s say – I need to see the available properties on 7th of November – and I don’t want to select both check in and checkout – I need just to select the day – Does that make sense?
Also – I am trying to add the guest incremental as in your example but I cannot find the code in your example – is that example up to date or is from an old version of the theme?
Hi Barry
Thank you for the follow up.
I would need to consult with my colleagues form the development team in support for an answer. Please open a ticket http://support.wpestate.org
Thank you
Hello Dear WpEstate, I love your theme and wondering what other theme is developed by your organization. 2. I was wondering if it is possible to have a membership account instead of pay buy percentage but in a way that if someone wants to contact the listed people needs to pay a membership before the phone number get released.
Hi Yazdaniamy, Thank you for the message and feedback.
This kind of solution is not possible.
If you need further info or want to test our theme, please send a message from here https://themeforest.net/user/wpestate
Thank you
how do make dates not Avaialble for an period ex: 1 nov to 1 april the villa is closed that time. but with out making a booking of that period as i dont want hundreds of properties end up in /my-bookings/ page!
Hi Birken, You can use ical to block the calendar as booked dates – https://help.wprentals.org/article/how-to-make-calendar-and-booking-unavailable/
Thank you
i will have about 200 properties does it mean that i need 200 icals?
You can do a manual booking for each property or use the ical for each property, but there are the 2 options to block the calendar.
Thank you
I visited the demo website and found UI and server issues… I’d like to share them with the author and also to test admin dashboard.
Hi, You can share feedback by sending your message here https://themeforest.net/user/wpestate Thank you
Hi, pre sale question. Is this theme suitable for cars rental?
I need to add these custom fields : Plckup location, dropoff location, pickup hour, dropoff hour. All this fields should be a select list and each option should have a different price. All these field should be included in the search form widget.
Thanks
2) WPML compatible?
3) Are the bookings and the woocommerce orders integrated?
Hi, Thank you for the message. The booking form cannot include these options.
The theme supports as custom fields text, dropdown, number but these are for property details section (and can be used in search too)
The theme is tested by WPMl as compatible.
WooCommerce is compatible for paying for booking deposit. Payments go directly to site admin only.
If you need further info or want to test our theme, please send a message from here https://themeforest.net/user/wpestate
Thank you
Hi, Im using WPML for translation and translated both of my listings. Now I know it’s not possible to create listings from front end in the second language, but shouldn’t I be able to edit translated properties from front end?
Cause when i access the page /user-dashboard/ only the properties in the main language appear. In the following page from your documentation you can see a screenshot of someone editing a listing in the 2nd language from front end. How is this possible?
https://help.wprentals.org/article/translate-extra-booking-options-custom-fields-with-wpml/ I am referring to the image below the text “Edit the property in 2nd language in Front end and edit the labels in 2nd language”Hi. You need to have translate for all the pages in dashboard – https://help.wprentals.org/article/how-to-create-user-dashboard-pages/ and will allow to edit in 2nd language if 2nd language exists for that property.
If you are a client, please use our client support http://support.wpestate.org/ to assist. This is also a private support where you can send us your site details (url and wp-admin access). Our standard office hours are Monday – Friday, 9AM-5PM Europe timezone. If you wish my assistance to register in support please send a message from here with the buyer account – https://themeforest.net/user/wpestate
Thank you
Hello, I love this theme and I really feel like I have had value for money, the on-going support has been great.
I do have 1 more question though.
The field security deposit defaults to 0, this is a required field and I want it empty and force the user to input their own value. Is this possible?
Hi achesman
Thank you for the comment.
The theme is built for administrator to get all money, so owner cannot decide deposit I am afraid. Only site admin can. And as option, we only have 1 deposit value possible, which applies to all booking requests.
Thank you
Security deposit is a value decided by the owner, on price submission page when submitting a property.
It has a default value of 0, I want this field blank so the owner decides the price rather than skipping the field.
Hi achesman
I have misundersood your request. Really sorry.
Please use our client support http://support.wpestate.org/ to assist as I need to check this further with development team. This also a private support where you can send us your site details (url and wp-admin access). Our standard office hours are Monday – Friday, 9AM-5PM Europe timezone. If you wish my assistance to register in support please send a message from here with the buyer account – https://themeforest.net/user/wpestate
Thank you
Thank you I will contact them 
You’re welcome.
Hello,
Does your theme have the option to change the date format to dd-mm-yy so that it is also changed in the reminder emails? If so, can you direct me to this option in your documentation. Currently the reminder emails look like yy-dd-mm. Having the year first is confusing to most location across the globe I think.
Thanks,
Monica.
Hi Monica
Thank you for writing.
In the latest theme version we released on September was fixed this issue: Date format applies in the email notification Invoice Payment Reminder.
See this change log here: https://help.wprentals.org/article/detailed-change-log/
You must update the theme and core plugin to the latest version.
See this help article about how to update the theme and included plugins: https://help.wprentals.org/article/how-to-update-the-theme-and-plugins/
Please use our client support http://support.wpestate.org/ if you need further help.
Thank you
That’s perfect, thank you!
You’re welcome.
When are you make it compatible with Divi?
Hi jai_el
Thank you for the comment. The theme works only with WordPress Gutenberg, Bakery Page Builder or Elementor. DIvi is not supported. I am afraid we don’t any plans to make it compatible with this builder.
Thank you
hi just installed a plugin and it says that i have 21,483 images. how can i stop wordpress create all this images and what size of images should i keep please?
Hi, Thank you for writing.
Thumbs are generated for every image uploaded is used in different sections of the theme.
We generate a thumb when an image is created to save site speed and not show the user a large image when a small thumb is all that is needed in a specific part of the theme.
But WordPress doesn’t know that a specific image (like agent profile image) is used only in 3 places. So we generate the thumbs for every image, and we use only the thumbs that are related to the place where the image is used (like featured property image, or featured agent image and so on).
You can look in wprentals/libs/general-settings.php .to see if there are thumbs you don’t use for sure and you can delete them.
To regenerate thumbs, you can use this plugin: Force Regenerate Thumbnails plugin – https://wordpress.org/plugins/force-regenerate-thumbnails/ We recommend to use this plugin because allows you to delete all old images size and regenerate the thumbnails for your image attachments.
Thank you,
Mon partenaire et moi-même cherchons à acheter votre forfait, mais aimerions choisir un hébergement approprié (en tenant compte des forfaits wordpress), mais je souhaite en savoir plus sur ce que vous proposez pour l’ hébergement ?
Hi MAHER001
Thank you for writing and for the interest in our theme.
We don’t offer hosting services but there are many hostings you can choose from. The important details is that you look for a hosting company that is specialized in WordPress and is managed hosting (if you need assistance, to have a team available to help on server end).
Requirements for theme are here: https://help.wprentals.org/article/wordpress-server-requirements-to-install-and-use-wp-rentals/
Thank you
I have enable the below to Yes what does it do for me as i am using the system only for booking! (i only have my self adding the listings) should i have it Yes or No_
Separate users on registration There will be 2 user types: who can only book and who can rent & book.
Hi birken
Thank you for writing.
If you are the only owner, then you need to set the option to NO, and add your username in Theme Options so only you have owner permission, this way all other users will be able to only book.
Help: https://help.wprentals.org/article/use-wprentals-for-a-single-property-single-owner/
Thank you,
is it possible to stop the system to create a booking before the user have add there personal information (name, email eg,,,)
Hi birken
Thank you for writing.
We don’t have this option but I added it to the wishlist. I cannot make any promises at this point.
Thank you
i am using woocomerce instant booking, is it possible to have the new user to register before the instant booking, when they click book now?
Hi birken
Thank you for writing.
By default, when you use Woo Commerce with instant booking, you will be redirected to the Checkout page and once the user adds his details, an account will be automatically created. When you have Instant booking enabled and use Woo-commerce as payment, the register of the user will be done at checkout.
Thank you,
Hi there! 1 I don’t want to use WP Bakery Page Builder. Demos are already in Elementor? 2 Can i set different prices for +7, +14, +21, +30 days? In Demos i see only +7 and +30 days.
Thanks for your time.
Hi juampaflores
Thank you for writing.
1. All our demos have also the Homepage created with Elementor, WpRentals elementor widgets and theme options.
2. We have only the option to change the price for 7+ days and 30+ days. In theme options we have the option to add your specific values instead of 7 and 30. See this help article: https://help.wprentals.org/article/theme-options-booking-settings/#custom_number
Thank you
Hi Is it posable to let hotels also listing there rooms in the website ? this is question1 2- can you in the same time use the theme for accommodation booking and chauffeur booking per day… per hour etc..
Hi shimabaghdad,
Thank you for writing.
1. Unfortunately, the theme does not have a hotel booking option. Each room of the hotel will need to be submitted as a separate listing to be able to manage bookings per room.
2. Our theme supports hourly booking OR daily booking. Check this demo for hourly booking – https://skirent.wprentals.org/ and this new demo for mixt booking: hourly or daily – https://office.wprentals.org
You can choose between below booking types:
a. Per Day for all Listings b. Per Hour for all Listings c. Mixt – Owner chooses price by hour or by day
See this help for booking settings: https://help.wprentals.org/article/theme-options-booking-settings/#booking_type
Also check this help article about how to setup hourly booking: https://help.wprentals.org/article/how-to-setup-hourly-booking/
Thank you
