26708 comments found.
hi there, there is a place where I can see the site and the license activated? for example the7 theme have a webpage where I can see license and website .. and I can remove the license .. if site closed … I’d like to know where are my license .. because some of my customers closed the site .. thanks
Hi there,
You can for sure check this within your help center account. You can read more about it here. We hope this helped.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Theme “Décor Store” is full of bugs, specially on the front page. I need this to be fixed asap for my client or I’ll have to ask for a refund. Thanks. Screenshot link:
https://puu.sh/IjGXx/7510c5832d.pngHi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you and check everything on your end.
Thanks.
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How to position the logo on the right? Logo on the right and menu on the left in header. Does this require a template code change?
Hi there,
There is no option to place the logo on the right and menu on the left within our theme options. Please check our documentation on header options you do have available within our theme here.
We hope this helped and if you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
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Hot to set icon in button on the left side?
Hi there,
Please since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
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Your account has not been verified yet. Please check your email in order to verify your account and complete the registration.
No verification email 
Hi there,
Thanks for writing in! Sometimes it might happen that your verification email ends up in the spam folder, however we have manually verified your account just in case. So please try to access it now.
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I haven’t updated my bridge for a couple of months.
1) When I visited my website yesterday ON MOBILE, I noticed that all the text contents on my pages are now narrowly confined to one thin column in the middle.
2) My posts are appearing normally on mobile.
3) Both pages & posts appear normally on desktop too.
I updated bridge to version 28.5, updated bridge core and updated wpbakery to latest version.
But the problem with pages on mobile still persists.
May I know how I can resolve this?
Hi there,
Could you please provide us with your website URL at least so we can check, also best practice would be to submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
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www.jacksheo.com/about-jack-sheo – this is a page
Appears find on desktop but appears as a thin column placed in the middle on mobile.
thanks!
After the update (theme, wpbakery) yesterday, this is what I’m seeing now:
1) On Desktop
a) Pages All the text is now aligned to the left (full width) instead of staying within a container that is aligned to the middle.
https://www.jacksheo.com/about-jack-sheo/b) Posts Not affected
2) On Mobile
a) Pages The text has all been compressed and aligned to the middle – right now showing one word per line.
b) Posts Not affected.
It seems that the newer version of wpbakery or bridge has introduced new page settings that I didn’t set because I wasn’t aware.
Only pages are affected. Posts are fine.
Pls help.
The pages shouldn’t break just because I updated to the latest versions.
Hi there,
Please try to navigate to Qode Options and save your options as it is described here.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
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Unfortunately, the error still remains.
https://www.jacksheo.com/about-jack-sheo/1) On desktop, it appears as full width.
2) On mobile, the text content is still squeezed right in the middle – one word per line.
My support has expired. But doesn’t feel right that I have to pay support to look at it because I simply updated the theme.
Hi there,
Once we check we do see that you are still using an outdated version of Bridge core plugin, so please update the plugin to the latest version 3.0.1 and Save your options.
We hope this helped.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
After I deleted bridge core and installed to the latest version, I can no longer see “QODE OPTIONS” on the left.
I have always used only one account for my wordpress site.
When I try to access the following page, it says “Sorry, you are not allowed to access this page.”
https://www.jacksheo.com/wp-admin/admin.php?page=qode_theme_menuMy account is the administrator account.
Hi there,
Could you please send us a mail providing your purchase code in it and our team will check this on your end.
Thanks.
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Hi, I have an issue when open my site admin. redirect to ads, dont open my dashboard. please fixed it.
Hi there, Thank you for reaching us!
As it is a bit hard to tell form here and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
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Hi, I was writting before three days ago. I have a problem with Qode Vertical Split Slider. Actually, Qode vertical slider works in elementor, but scroll down doesn’t work on the desktop.
Thanks
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you. If you happen to have a request please provide us with your request ID so we can check this.
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Request ID:145297
Thanks
Hi there,
We do see that your request was responded to so if you need any further assistance please continue the conversation with our support team.
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After updating to Bridge 28.5. All my custom css settings for the flexslider (gallery) are no more working. And if I add new ones, nothing changes. Any idea what to do?
All good now. I had to update the bridge core and wpbakery pagebuilder
Hi there,
Glad to hear this is resolved!
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Hello, how can I change the style of the tabs used for single product page (Description/Additional Information/Reviews)? Thanks
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
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Hello, do you have a demo shop with variable product? CSS seems that is not honered on this type of products.
Hi there,
Thanks for writing in! You can see the variable product presented on our landing page https://bridgelanding.qodeinteractive.com/product/variable-product/
If you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Good theme in general once you work it out, but I must say that it’d be a good idea if you provided notes, docs or even comments for each demo.
Hi there,
Thank you for your feedback. We do have our theme documentation as well as tutorials and articles that can be applied to all demos within our Bridge theme, and if you need any assistance feel free to submit a ticket to our Help Center and one of our support agents will be happy to assist you.
Thanks.
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how do I change the graduate title color Aria Zimmer on the Bridge(436) theme : Design Portfolio, and please state where this is in the docs or videos!!!!!
https://bridge436.qodeinteractive.com/How do I customise the background on scroll transition colors on Aria Zimmer Bridge(436) theme : Design Portfolio
https://bridge436.qodeinteractive.com/??????
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
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Seems impossible to edit of change background images with elementor!
Hi there,
Once we test this on our end we did not encounter any issues so in order to be able to check this on your side please we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
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Could you help me? Connect with Instagram. Fatal error: Uncaught Error: Undefined class constant ‘INSTAGRAM_USER_ID
Hi there,
Please check this article that can help you here and if you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
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I did the step 2. Navigate to Theme Options > Social Share and connect to your Instagram account. Where is theme options? Is the menu Qode options > Social? In this menu, also I saw the same error. Thanks
Hi there,
Log into your WordPress dashboard. In the URL, type in options.php after wp-admin/, so that it looks similar to this:
http://yourtheme.test/wp-admin/options.phpAnd you should proceede with Step 2 from the article once this is done.
If you need assistance with this please we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
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I did excatly this, My question is about after step 2, don’t work nothing.
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
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Hi,
I bought a licence but I saw it’s using for one site. How can I buy a licence to use for multi wordpress sites? Do I have to buy everytime a licence for a website?
Thank you
Hi there,
The regular license covers one theme installation for one purchase code. And, if you’ve used out themes before, you’ll be aware that we already had a feature that required theme registration. You can learn more about the differences in this article.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
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hi, i have transfer the project from the local server to the production server that uses ssl. After that nothing seems to work… even wp-admin loads properly (seems like it doesnt load the css). already changed urls and tried to add code to wp-config and .htaccess but nothing seems to work. Can this be a bridge problem?
*even wp-admin WONT loads properly
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello! How are you? Well, I don’t know why but I was checking and I see my theme is not activated. I am trying to activate using my purchase code and I’m facing this error:
“The OAuth Personal Token could not be verified. Please check that the Token has been entered correctly and has the minimum required permissions.”
“Additional Error Details: Failed to query total number of items in API response. Unauthorized {request_url“}”
Here is my print where you can check:
https://imgur.com/RZi065aWaiting for your contact!
Thanks
Hi there,
Please check this article <a href=” https://help.author.envato.com/hc/en-us/articles/360000472603-Account-Settings-FAQ-s” target=”_blank”>here
You can also try to find a solution in the following thread.
And if you need any assistance with our theme please we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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I could not install the demo, missing elements like the slider is not available!
I need this to be solved ASAP.
Thanks
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file.
And if you are missing the sliders you can always manually import them.
If you need any further assistance, we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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It’s a really bad and incompatible theme. The WPBakery Builder app feels limited. There is no free version. The changes you made with Elementor are very incompatible on mobile. The biggest disappointment was not being able to use WPBakery Builder.
Hi there,
We are sorry to heat that you feel this way. Please note that WPBakery does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here. Once we test this both page builder plugins works perfectly fine and this is something that needs to be checked on your end.
So if you need any assistance with this we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hello! I would like to know if it is possible to create a section like this with Bridge. Kindly, refer to the link for screenshot. Thank you. https://ibb.co/vVHMz3V
Hi there,
Thanks for writing in! We do not have any similar widget/shortcode however this can be achieved with Elementor page builder if you set your columns to overlap.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
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