4042 comments found.
Hello, please I need to deactivate the license key on our staging link and use it on our live link and I have no longer access to the staging environment to revoke the key. Can you please assist.
Hi,
We’ve replied to your email. Please check it.
Best Regards,
PenciDesign
Hello! If I buy this template: 1) Will future updates be done by FTP or directly from WordPress? How would it really be done? 2) I can buy a template and use it in domain and subdomain, if for example I create a blog and an online store. 3) Does the purchase include a license code? If so, what is it for? Thanks.
Hi,
Thank you for being interested in our theme.
1/ You can update it directly from WordPress like other free WP themes on WordPress.org. It’s simple.
2/ With one WordPress setup, you need to have a license for it. So, if you setup a new WordPress setup on your sub-domain, you need a new license to activate it.
3/ Yes, after purchasing the theme, you can get it. You can check this guide for more. And it uses to activate our theme & validate your purchases.
Best Regards,
PenciDesign
Hi I purchased two licenses but I need a refund on one of them. The site I’m creating that is not a blog site, soledad just doesn’t work for my needs there but it seems great for my blog site.
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions.
Best Regards,
PenciDesign
Hello,
On the article, normally the images are displayed in large below the title except that since the last update, I do not know any more or to modify the dimension of this image. As you can see, it is displayed very small. Can tell me where I can change the dimension? thank you Exemple on this article : https://www.jdroadtrip.tv/blog/conseils-visiter-naples-en-6-jours/
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Ok no problem, I send you a email because by https://pencidesign.ticksy.com no working, he does not recognize my license, there is a bug I think.
Hello I want to exclude some categories from Featured Slider. Want to show selected categories only on Featured Slider. But it allow me to select only one or all. No selection allowed. How to do that?
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Hi,
Yes, you can design a homepage like that by using our theme. If you have more questions, please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Hi,
I just saw this theme for USD 41, but again it got revised to USD 59. Kindly check, and let me know If I can still get it for 41. Already have one license, need one more.
Thanks!
Hi,
Thank you for purchasing our theme and loving it.
Unfortunately, the discount was end some hours ago and we can’t set it back 
Best Regards,
PenciDesign
Hi there. Just curious, if i wanna buy another soledad template for my another website, how much is it? I’m satisfied with the speed of this theme, can I also buy the speed optimizer with penci critical css separated from soledad template? SO i can use it for another template (not soledad)
Hi,
Thank you for loving our theme.
The price is the same as before – it’s the price for a regular license. And the speed optimizer plugin developed for Soledad only, so it can’t be using on other templates.
Best Regards,
PenciDesign
Hello, we are missing support after 6 months, so I just want to report some error with AMP: Problem is here (missing post image in header) – https://rungo.cz/2021/10/22/test-objemovka-v-pravem-smyslu-slova-to-je-novinka-puma-magnify-nitro/amp/.
But, in other posts, image is showing – https://rungo.cz/2021/10/21/sedm-dostupnych-potravin-abyste-zustali-na-podzim-fit-jak-pusobi-cesnek-a-napoj-mate/amp/.
And, please, can you review iframes with linked content? In every amp post versions shows header, that´s look a bit confusing for visitors, and in full desktop version shows only part of text, without any scrollbar. In our posts, you can test it.
Thanks for review. Martina
Hi,
Thank you for purchasing our theme.
If you can’t create a new ticket – please send us an email via our contact form and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Hi, I’m using Soledad on for my blog https://lillagreen.at/. Right now I’m considering to move my shop to a subdomain (loading time issues) – is it possible to use Soledad for my Shop on subdomain ( for example https://shop.lillagreen.at)? Thank you very much!
Hi,
Thank you for purchasing our theme.
No – you need to buy a new license to use it on the sub-domain. We just allow one regular license for one WordPress setup.
If you have more questions, please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Hi there,
I tried installing to wordpress but it says that it’s missing the css file.
How do I resolve this?
Hi,
Thank you for purchasing our theme.
This issue is caused by your installation is wrong, please extract the download package and use soledad.zip file for your installation. You can check more on this guide.
And since you’ve purchased the theme, so if you have any question, please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Hi, just wondered for the recipe version do you have by chance the ability to convert a jnews recipe into your format?
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
You could have answered the question in a paragraph half the length of the silly paragraph above telling me to play a silly game and repeat my question on another site. seriously. Just answer the question and stop these silly games of getting people to go to another website just to re ask a question. What a waste of time.
Hi,
Our developers needs to check it to see the data from Jnews and find the way to help you can do that. I’ve said many times here that we don’t have any support staff working here, you know that, right? So, why you still want to ask here instead of create a new ticket? It doesn’t take more than 30 seconds for you and it’s the right place for you to ask any question. Hope you can understand that we don’t want to make the comment here is a support place.
Best Regards,
PenciDesign
I would like to install theme on my test site. I downloaded (all files and documentation), but ZIP file doesn’t contain any theme.. only license text.
Hi,
Strange, I just tested and still download it normally, can you please try it again?
Best Regards,
PenciDesign
Hi, I’m unable to download update 8.0.2. It only downloads the licence document. Please help! Thank you.
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Infinity Scrolling Load Posts work great on desktop but do not show javascript in mobile. Only shows ads in the first article, but does not show ads or Instagram embed in the following articles suggested by the infinity scrolling. Please try to fix it in the next update.
Note: ads show in mobile view in custumize section but not in the live website in mobile.
Hi,
Thank you for purchasing our theme.
Can you please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) include the URL of page you have this issue and our support team will check it to help you. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions.
Best Regards,
PenciDesign
Why the images don’t appear on the slider?
Hi,
We have never seen this issue before. So, it seems that something is wrong with your end. Please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions.
Best Regards,
PenciDesign
Hello, I checked your demo here https://soledaddemo.pencidesign.net/ when you resize the screen to mobile size, the logo disappears. this is not good. fix it. I was going to buy it. but stopped.
Hi,
Thank you for loving our theme.
You can enable it via theme options if you want to showing it on mobile. I just enabled it, you can check it again.
Best Regards,
PenciDesign
Hey,
soledad electronics store demo not uploading, other demo working fibe but soledad electronics store demo theme not uploading, plz fix this.
Thanks.
Hi,
Thank you for purchasing our theme.
I just checked it on my testing site and I see it still working normal. Can you please try it again?
Also, since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
After updating the theme, I have a problem with Custom font
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Okay, Thanks
Hi, Can I upload photos for product reviews?
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
I just want to know if the theme supports this feature? Or is there a plan for this?
Hi,
Do you mean about the product reviews on single product pages or comments on single product pages or reviews from the Penci Review post??
Best Regards,
PenciDesign
About the product reviews on single product pages
Hi,
If you want to do that, you can use an addination plugin to do that. Example this plugin
Best Regards,
PenciDesign
Thank you for your recommendation. I hope the theme comes with this function
