Hello, @muzammilmahmood1992,

I have just checked your site now and it is working perfectly fine for me, please see this screenshot: https://postimg.cc/KKBjK26s it must be the cache issue at your end nothing else.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 21/03/2021. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @garydee77,

Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

ul.products li.product-col .woocommerce-loop-product__title {
    white-space: normal !important;
}
ul.product_list_widget li .product-details a, .widget ul.product_list_widget li .product-details a{
    white-space: normal !important;
}

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 10/08/2016. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

hi thank you for your response i already set the autoplay but banner still not infinite https://prnt.sc/1xclh4k

please check out here www.bestwayme.com

Hello, @norman_ansao,

Sorry for the inconvenience, I have debugged it in deeper and found that there is no option in that element of the Elementor for infinite scroll, it only scrolls infinite when there will be the “Loop” option turned ON from Porto >> Theme Options >> Extra >> Slider Config: https://postimg.cc/zyMpzCNF

Regards, P-THEMES.

Hello, @Nevdev,

First of all, thanks for showing your interest in Porto WordPress

Yes, you have to purchase 2 licenses, one license for one single live URL only, this is Envato policy and you may wish to confirm from them as well.

Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-

Reset link: https://www.portotheme.com/support/reset-sites/

Regards, P-THEMES.

Hello, @ADRENALIN06,

Sorry to say that but there is no multisite license policy, one license is for one live URL only, Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-

Reset link: https://www.portotheme.com/support/reset-sites/

Regards, P-THEMES.

Hello, @vivipapaliaga,

Please read and follow the instructions written in the below-given articles:

https://www.portotheme.com/wordpress/porto/documentation/faq/home-page-newsletter-pop-up-modal-box-background-image-and-text-changing-or-removing-the-pop-up-modal-box-using-visual-composer-page-builder/

https://www.portotheme.com/wordpress/porto/documentation/faq/home-page-newsletter-pop-up-modal-box-background-image-and-text-changing-or-removing-the-pop-up-modal-box-using-elementor-page-builder/

https://www.portotheme.com/wordpress/porto/documentation/faq/home-newsletter-pop-up-modal-box-background-image-and-text-changing-or-removing-the-pop-up-modal-box-using-wpbakery-page-builder/

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 22/07/2021. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @ShwetaHAG,

1,2. You have to check it under Porto >> Theme Options >> Skin >> Main Menu: https://postimg.cc/gXVfnnTT

4. You can change it from Porto >> Theme Options >> Skin >> Main Menu: https://postimg.cc/jDyQVPwm

Regards, P-THEMES.

Hi Porto,

But if I off the lazyload this will have impact in my entire webside? I only want in the home page. Regarding the images I have eliminated the animations existing and when open the webside the images are not showed correctly after a few second, thats why I have leaved the animations are before.

thanks,

Hello Porto,

My lazyload is off but for movile is slow opening the webpage. And suggestion please ?

Hello, @Joaquim_,

Regarding Mobile Site Speed: You can read more about it in the below-given docs:

https://dzone.com/articles/how-to-improve-mobile-page-speed-using-googles-pag

https://apppresser.com/speed-up-wordpress-mobile/

https://wp-rocket.me/blog/how-to-make-your-mobile-site-load-faster/

https://www.shoutmeloud.com/check-website-loading-time.html

Regards, P-THEMES.

Hello, @Joaquim_,

You have to use the WPML plugin for this, and it will help you in translating your site in multiple languages and provide the language switcher functionality as well.

Regards, P-THEMES.

Dear Porto, I mean if there is a button to place multilanguaje but without my translation, I mean I need an automatic translation to rest of languages. But if posible maintaining my 5 idioms already translated

Hello, @Joaquim_,

No there is no such option in our theme for it, you can try with any third party plugin which better meets your requirements.

Regards, P-THEMES.

Hello, @fatihemregunes,

Sorry to say that but that is element color chart and you can not change it as our theme does not have any influence on it, this is the default functionality of the page builder.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 28/09/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @blasterDev,

Yes, You have to reset your purchase code and then reactivate the theme again, and it will solve your issue.

Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-

Reset link: https://www.portotheme.com/support/reset-sites/

Regards, P-THEMES.

the login doesnt work on your support plateforme

Hello, @blasterDev,

For now, I have reset your purchase code, now you can use the same purchase code for registration of your theme.

And for your support Logins, please contact us via our email newsmartwave@gmail.com with your theme purchase code PDF file so that our support staff will check/verify and create the support account for you.

Regards, P-THEMES.

Hello, @Joaquim_,

It depends on the content, if you will not use Porto then Porto elements will not work on your site and the content based on the page builder like WP Bakery, Visual Composer, Elementor will be there and will not be affected.

Regards, P-THEMES.

Ok please can you give me an example about what is Porto element? I understand the code will be showed always. I’m not sure if Is correct. I will place carrusel images, text and a simple image for home page. Thanks a lot

Hello, @Joaquim_,

Like lets take an example of WP Bakery page builder, you will have the theme elements under it: https://postimg.cc/tsm7fP1H and those elements will not work when you will turn OFF the particular page builder.

Hope this make sense.

Regards, P-THEMES.

Hello, @Joaquim_,

1. To redesign the home page, you can use and import the page using Porto Studio: https://www.portotheme.com/wordpress/porto/documentation/porto-studio/

2. You can always get the latest updates of the Premium plugins with the Theme update in the Theme Package.

And there is no need to activate or purchase a new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.

So no need to activate it, just ignore the message and feel free to use it.

You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.

Regards, P-THEMES.

Dear Porto,

Thanks those templates to import looks good. Just one important query for me and my business:

I’m using an old desig of home without using pagebuilder: https://www.candleart.es/es/ but is ranking on the Seo serphs.

Using those type of layout predefined by porto to insert this will have any bad affectation for the Home seo ranking ? Cause I see have a lot of image at the beginning and Im thinking to place all my text at the end.

thanks, Joaquín

Hello, @Joaquim_,

It will not have any bad affection for the SEO, perhaps if you want more ranking in SEO you should have to try with Yoast SEO plugin as it is fully compatible with our theme.

Regards, P-THEMES.

Hello, @antanast,

Sorry to say that but there is no such option in our theme for it, so this requires Customization.

Regards, P-THEMES.

Hello, @Rinatius,

Which modal window select not working? Can you please share the small video clip of your issue for my better understanding?

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 07/08/2020. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @Rinatius,

Please check back those modal popup settings again on both of your sites and it might help you in finding the cause of the issue.

Regards, P-THEMES.

Hello, @vsarkov,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Hello, @lokalfux,

Can you please contact us via our support system with that request so that our experts will provide the files to you if possible.

Regards, P-THEMES.

OK will be done! thanks

You’re Most Welcome!!!

Hello, @Joaquim_,

You can edit your home page and set the page layout from page view options only for that particular page as per your requirements: https://postimg.cc/bZyTsZhk

Regards, P-THEMES.

Hello, @katrin585,

Can you please contact us via our support system with your site WP Admin Login details and if possible with a small video clip of your issue to duplicate it as well so that we will check it for you on your site and help you out if possible.

Regards, P-THEMES.

Hello, @Besir_S,

You have to reset your purchase code and then reactivate the theme again, and it will solve your issue.

Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-

Reset link: https://www.portotheme.com/support/reset-sites/

Regards, P-THEMES.

Many thanks

You’re Most Welcome!!