135 comments found.
Hello, is the RTL version online to watch?
Hi,
Rakon support RTL, but there is no live demo now.
Thanks
Hello,
My purchase code and item ID are: Item ID: 30005513 Item Purchase Code: ae50f337-a5d7-4090-8cfd-b5ea806d6b5fItem
We are using the mobile app template from Rakon, the black one with the Astronaut picture in the hero banner. We need to add a blog but the layout of the blog and the additional pages is completely different from the main page and it does not display the main menu. How can we fix this? In other templates blogs and additional pages are native and follow the main layout. Please help us as we need to deliver a website and the client is requesting these basics and we are unable to finish this project.
Thank you, Mahogany.
Hi,
Please mail your issues to steelthemeshelp@gmail.com. We will check your issues in high priority.
Thanks
Hi there,
I just bought your theme and I really like the look of it. However, when I change any setting in the “Rakon Settings” Tab, I can see a message popping up saying “Settings Saved!” but as soon as I refresh the page, this setting is set back to default. I therefore cannot change any setting within Rakon Settings. Can you please provide me with help? Best Regards, Lukas
Hi,
Please mail your issues to steelthemeshelp@gmail.com. We will check your issues in high priority.
Thanks
Hello, I just bought the theme, but I found that “All files & documentation” do not contain the theme files. Can u fix it?
Hi,
Please mail your issues to steelthemeshelp@gmail.com. We will check your issues in high priority.
Thanks
No reply email has been received
Hope you received reply. If u still not get reply please let us know.
Thanks
I am getting an error message when importing demo content Not Found The resource requested could not be found on this server!
Hi,
We are here to help you. Please mail your issues to steelthemeshelp@gmail.com. We will check your issues in high priority.
Thanks
Hello ive purchased and installed the files on my site, when importing demo content i get an error message ” Not Found The resource requested could not be found on this server!” I have done this 3 times per the instructions on the file.
Hi,
We are here to help you. Please mail your issues to steelthemeshelp@gmail.com. We will check your issues in high priority.
Thanks
Hello, is there a way to fix the mobile burger menu, and the footer’s logo?
Hi,
Please mail your issues to steelthemeshelp@gmail.com. We will check your issues in high priority.
Thanks
I cant see all demos, In (One Click Demo Import) Rakon Wpbakery Demo Content and Rakon Elementor Demo Content. only this main demo is available
Kindly assist, Asap. Thanks
Hi,
Please mail your issues to steelthemeshelp@gmail.com. We will check your issues in high priority.
Thanks
The theme has Elementor templates, and it is mentioned as Rakon has WP and Elementor page builder. So is this theme compatible with Elementor like can I use Elementor as page builder? its confusing that isnt showing the theme is compatible with Elementor on the side details of the theme
Hi,
Rakon is comes with both wpbakery and elementor page builder.
Thanks
I can’t install ICO Crypto I can’t find it in import data. the only one that can be installed is Rakon Wpbakery Demo Content Rakon Elementor Demo Content
Hi,
Please mail your issues to steelthemeshelp@gmail.com. We will check your issues in high priority.
Thanks
hello team, i have recently bought your theme in that i have an issue on importing demo. While i’m importing demo content on my site it’s just showing blog remining all other stuff not importing into my site. Please resolve my issue asap.
thank you !
Hi,
Please mail your issues to steelthemeshelp@gmail.com. We will check your issues in high priority.
Thanks
Hi,
I’m not able to import the demo content, it gives an error 404 i tried multiple times
Hi,
Please mail your issues to steelthemeshelp@gmail.com. We will check your issues in high priority.
Thanks
hello, how can i update the theme?
Hi,
Please mail your issues to steelthemeshelp@gmail.com. We will check your issues in high priority.
Thanks
Hi. It is WP Bakery included?
Hi,
Yes, rakon comes with WP bakery.
Thanks
hello i just bought it but i want refund its not working on my site ad2ea8ef-f3db-49bf-b42b-5662fdf86aa6 – 24 Oct 2021 REGULAR LICENSE
Hi,
We are here to help you. Please mail your issues to steelthemeshelp@gmail.com. We will check your issues in high priority.
Thanks
How come I cant personalize de blog with elementor
Hi,
Please contact us with purchased id.
Thanks
Hi, how to access your support? I just bought a Rakon. I’ve installed on cpanel, I’ve also activated this theme on wordpress, but why doesn’t it appear?
Hi,
Please mail your issues to steelthemeshelp@gmail.com. We will check your issues in high priority.
Thanks
I have purchased this theme, I have installed it according to the instructions given, but when I want to import the demo, only 1 demo can be imported, how do I solve this?
Hi,
Please mail your issues to steelthemeshelp@gmail.com. We will check your issues in high priority.
Thanks
email send
Hi,
You will get reply soon.
Thanks
I’m watching for a time your theme. Interesting.
Some of my partners already buyed but are full of regrets because of a lot of errors in your scripts (it’s visible on your demos), lack of boostrap js map files in theme folders and, from what I heard, your theme demos are pointing a lot of assets to your servers.
I’m still interested in buying your theme if you team fix all this, otherwise it’s a no go in terms of productivity.
Hi,
Thanks for your feedback. We not received any of the issues you mention from any of our clients. But still we will try to check and fix the issues soon.
Thanks again.
Excellent update. I hope you can add more demos soon 
Thanks a lot. Yes sure we try to update more demos coming days.
Great
Best wishes!