Hello @Kirkhowes

Can you please make sure that you are on the latest version of theme that is 7.5 and also please see that you have set proper settings for lazy loading, make sure you do not have any 3rd party image optimisation plugin(s) that maybe causing this issue as well, however in any case if you need our team to take a look into this please open a support ticket and we will follow up.

Click Here to Get Avada Support

Thanks

-Ammar

Hello @mb_design

It is definitely possible to do that, the solution to this is by simply going to our company site here => https://theme-fusion.com/ and then moving to Support > My Account Submenu > Register Purchase code and removing the domain from there => https://share.getcloudapp.com/JruxewJO also click on “Unregister” button on your theme dashboard if the purchase code is still being used, more about this can be read here => https://bit.ly/3nxqcTl

If you need further assistance with this, please open a new support ticket and our team will get back to you as soon as possible.

Click Here to Get Avada Support

Thanks

-Ammar

Thank you for the fast reply!

I already asked the support, and they told me I should ask here. I wasn’t able to log in at the Theme-fusion site.

But now it works. Thanks a lot! Have a great afternoon!

Hello mb_Design

Glad to hear that your issue has been resolved!

Hello @MachinariumStore

We have our own page builder that is called Avada Builder and you can check it out here => https://bit.ly/3EhVXGU

Regarding the refund that is not something that we can initiate via comments, we suggest you to please open a support ticket with our team and we will get back to you as soon as possible.

Click Here to Get Avada Support

Thanks

-Ammar

Hello @mdedesign

We will need to check this in details, please however try and change your child theme to the latest one that comes in our package and make sure the stylesheets are imported properly in there.

If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.

Click Here to Get Avada Support

Thanks

-Ammar

Thank you Ammar. Super fast reply by the way….

You’re most welcome

Hello @Pinguina

Our team will get back to you very soon, please know that our response time is under 24 hours on weekdays and 48 hours or so on weekends so we suggest you to please be a bit patient, help will be there soon

Thanks

-Ammar

Hello @sipoteagencia

You can use the following script inside Avada > Global Options > Advanced > Code Fields > Space Before Head and change the last en part into the language of your choice.

 
<script src="https://npmcdn.com/flatpickr/dist/l10n/de.js"></script>
<script type="text/javascript">
flatpickr.localize(flatpickr.l10ns.en);
</script>

This should help you out further, if you need more assistance with this please open a support ticket and our team will get back to you as soon as possible.

Click Here to Get Avada Support

Thanks

-Ammar

Hi

We would request you to please email your issue code to our email id here and describe your issue. Our team would reply back shortly

We look forward to helping you!

Thank you, Shaminder

Hello @Mdedesign

That is not required unless you are using a child theme that is very old and using functions that are old and changed in our parent theme, you can always get the latest child theme if you download our complete package, more information about this can be read here => https://bit.ly/3bdSfBM

If you need assistance in this regard please open a support ticket and our team will get back to you as soon as possible.

Click Here to Get Avada Support

Thanks

-Ammar

Thank you Ammar.

You’re most welcome

Hello @rahulwebtech

Please know that our response time is under 24 hours on weekdays, we have however responded to your ticket and resolved your issue.

Thanks

-Ammar

Hi

Currently we can connect the forms to MailChimp and HubSpot. You can check if these services can further connect to google sheets (I believe they can)

If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you

Click Here To Get Avada Support

We look forward to helping you!

Thank you, Shaminder

Hi

We would request you to please reach us via our email here and let us have your purchase code to check that for you

We look forward to helping you!

Thank you, Shaminder

Hi,

We’d need to login and check your setup for this.

As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.

Click Here To Get Avada Support

Thank you. – Abbas

Yes, I did but its not accepting.

Message has been sent, please check and respond. Thankyou!

Hi,

We’ll get back to you shortly.

We appreciate your patience.

Thank you. – Abbas

Hi,

As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.

Click Here To Get Avada Support

Como esta área no es una plataforma de soporte y está destinada a consultas / generalidades previas a la venta, si aún observa problemas, cree un ticket de soporte con nuestro equipo en la página siguiente y nos comunicaremos con usted lo antes posible.

Haga clic aquí para obtener soporte de Avada

Thank you. – Abbas

Hi,

I do see you have active support.

As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.

Click Here To Get Avada Support

Thank you. – Abbas

Hi,

The terms of license have remained the same from day 1 for every single template sold here on theme forest. i.e. a separate license is required for each additional installation.

We do allow using the same copy on a staging/development site in addition to the live/production site.

For more info, please see the FAQs here: https://bit.ly/31L0Ebb

As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.

Click Here To Get Avada Support

Thank you. – Abbas

Hello @Jakakof08

​Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.

If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.

For more information please check the Envato regular license definitions here → http://themeforest.net/licenses/terms/regular

Thanks

-Ammar

Hello There

Refunds are not managed by comments, please open a support ticket and our team will assist you further.

As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you

Click Here to Get Avada Support

Thanks

-Ammar

Hello, please arrange a refund for me. I have encountered a problem that the PHP input value cannot be changed and cannot be used normally. Please arrange a refund for me, thank you

Hello There

We have an alternate option to import the demo for our customers which you can checkout here => https://bit.ly/3jzcDlg

However in any case if you need our assistance with issues, please know that we have a dedicated support system where you can open a support ticket with our team directly in order to get assistance.

As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you

Click Here to Get Avada Support

Thanks

Thanks

-Ammar

Hello @Zhanjie341125

I am not sure what exactly do you mean by WooCommerce prompts to reporting a PHP error, can you please send us a support ticket as you have a valid support with us so our team can check this out.

Click Here to Get Avada Support

Thanks

-Ammar