667 comments found.
my server is running on php 7.3 but I still get the warning.. This theme doesn’t work with your version of PHP. What is the issue. Thanks.
Sorry I only saw it work with php 7.4
Hi, actually is WordPress itself asking for 7.4 but it still may work on 7.3
You can change version from cPanel.
Eventually if you can’t, is possible to edit the style.css of the theme to change pho version.
my hosting does not provied 7.4. I think its the theme askig to upgrade not wordpress as seen below.
https://postimg.cc/s1KsB6ddI see, on some hostings can happen
Then you can edit the style.css of the theme and replace 7.3 with 74. Anyhow, please find here the wordpress requirements: https://wordpress.org/about/requirements/
Yes, it “can” work on 7.3, but is not the best, since is gonna be much slower and, in some cases, won’t work.
best regards
reset my license please
Hello, please use the form from our helpdesk, there is a link “license reissue” on the menu on https://qantumthemes.com/helpdesk
I just bought shopengine pro plugin and I am looking for compatible themes. Is it compatible with shopengine?
Hi, I’m sorry but I don’t know this plugin, so I can’t answer with precision. Our theme is fully compatible with WooCommerce, if this plugin integration is done correctly, it shouldn’t have problems.
I need to sell my own tickets for concerts in kentha theme (no external links), I am using woocommerce plugin, how can I sell tickets in my website? Do I have to buy a plugin to do it? what is the best method to sell my tickets in kentha that is compatible with the theme’s event system? thank you
Hello, our theme allows to add the I’d of a woocommerce product to the event buy link, and will add it to the cart. The whole sale of tickets itself is another topic and it’s management is not properly within our theme code and functions. Anyhow, is not needed an extra plugin to sell tickets and you can simply verify at the entrance the number of the invoice. There are otherwise some woocommerce extensions, which add seats management and ID control in the tickets, but they are sold by third companies and I’ve never tried them.
Hello,
Where can i send my inqury for reseting licence? On forum topics where i have posted questions and recieved answers says that i need a valid licence to access topics but i have purchased one licene so should i not have access to that site?
Kind regards, – Thomas
Hello,
I have a problem if you could help me.
None of the changes for the CSS that i write in my child theme is visible on the page. Is that somehow connected with the licence? I have no cache plugins installed so that is not the problem. Even if i wrote a simple CSS for let say H3 it will not except this CSS style. Could you advice what to do?
Kind regards,
– Thomas
Hi Thomas, the license is only used to download the updates, has no impact on the website functionality.
If you want to receive support, please contact us via helpdesk with a valid support service enabled. We will login into your website and take care of providing an in-depth troubleshooting.
Thanks!
Does the player support online radio service?
<audio src=”https://streaming…
Hello and thanks for your request. There is a special plugin, that adds streaming support, radio shows, schedule and many other custom post types and widgets for Elementor and WpBakery, for your radio station.
It’s available at this link https://codecanyon.net/item/kentharadio-addon-for-kentha-music-wordpress-theme-to-add-radio-station-and-schedule-functionality/21878366Hi! It’s missing the woocommerce shortcodes. Please use our helpdesk with a valid support license if you need more tech support. Best regards
One great feature that is very needed with this theme is the ability to have a song under multiple artists on edit product page, One issue is that as a band you will have more than one artist per song and currently kentha is limited to 1 artist per product which is a major issue until a future update can be done.
You can already have the same song under unlimited artists sir.
Actually you can’t, take a look at the screenshot. https://gyazo.com/9ff292a500ae2a3adbf6287b6501484e
you need to be able to select one, then another one, then another, etc and when you publish it should make it appear like this : https://gyazo.com/5f84bac953536897c261b1449028dfad (i did this in inspector with google chrome but this how it SHOULD look)Thanks for the screencast!
Anyhow, wrong field, artists need to be written for each track, comma separated. That’s the main artist, and can only be 1, is meant for another usage (to display in header and archives).
The artist archive extracts every album where any track contains his name, so they have no limitations 
I don’t want just 1 main artist, I want to have 3 artists linked to 1 song, and each 3 artists has their respectable profile not a 3 artists linked to 1 artist profile. Do you see the issue here?
Yes is what I’m saying. Please read the manual at the release creation page, it will explain in detail how to do it
Trying to find a Tik tok link for artists, and found only 1 comment here. Hopefully the next update includes a TikTok icon/link for the artists. Thank you and more power
Hi! If you open a helpdesk request about it, we will add it for sure in the upcoming version
awesome, I made a ticket just now. Thank you very much!
Added to dev queue already, thanks
hi can i get. a lic code reset
done, next time for an immediate answer please use https://support.qantumthemes.com/dm/purchase-code-reset-request/ which is faster
Best regards
Hi, It would be nice if the shopping-cart-icon didn’t open in a new tab in the next update of the theme or you can choose between external or internal.
Image: https://ibb.co/R7dWDH4
best regards, Chris
Hi Chris, this was already changed in our latest version. The template is part-archive-item-release-med.php and -small.php and the target=”_blank” was removed in the last update.
From the data in our archive, your site is still using the old version of the theme, which can explain why is opening in blank.
Please follow these steps to update with the new version: https://qantumthemes.xyz/manuals/kentha/knowledge-base/how-to-update-the-theme/Hoping this can help, wish you a good day!
Hi.. thanks for your qucik reply.
We have installed the following version: Version: 3.2.6
Hmm.. strange. Best regards, Chris
Yes very strange, anyhow, those templates are all in /phpincludes where you can find, for instance,
phpincludes/part-archive-item-release-med.php
and the cart links at lines 30 and 36,
All of the other templates are in the same folder close to this so you can check them and maybe make sure you’re not overriding them in the child theme. If you encounter any target=”_blank” in any of the theme templates, just delete it to open the link in the same tab.
The theme can sometimes have a control, and open in blank only if the link is for another domain, while it opens in same tab is if a woocommerce link (number of the product),
Hi, I checked the following php files (theme 3.2.6): phpincludes/part-archive-item-release-med.php / -small. There is no _blank. Very Strange.
Our Website: https://www.youlovedance.de/
Release: https://www.youlovedance.de/release/yld236_-_steve_modana_-_violet_sky/
Release can also be found on the homepage. (latest Releases down below)
If you move the mouse over the Shop-Icon, the correct page is displayed. But still opens in a new tab. At the moment I did not enter an external link for “Track buy link” for the release.
If I click on the underlying heading of the release, the correct page opens in the same window. It should be so.
Very strange 
Indeed… blank is in your site for sure
https://www.dropbox.com/s/8zvhoa6kmji1uot/scr%202021-10-25%20at%2014.57.32.png?dl=0and not in our code, for sure, but do you see it in the source code of the theme, in your same site?
https://www.dropbox.com/s/cwar7f0lu5w6p5u/scr%202021-10-25%20at%2014.58.13.png?dl=0Maybe some plugin is adding it? Or you customized the site with a template that still contains _blank?
Thanks for your investigation. You’re right! I see the code on the same site.
I’ll see if a plugin is really responsible for this and let you know.
best regards, Chris
no problem , hope it helps
Good afternoon, the text in the fooster option does not allow to link the name of my agency in the copyright. What can be done?
Hello, I’m sorry but I’m unable to provide support here, please contact the helpdesk, linked in the manual at the page support, or from the theme page here, under support, so you’ll be in touch with the developers directly to receive a precise and effective answer.
This chat is mostly for small questions and presale, so I’m not able to assist for a technical question.
Thanks, and have a good evening
Hi, on the elementor theme options can you pick and choose different elements from each demo?
Hello, yes every widget is a ail able on elementor and you can create from scratch anything you see in our demos just with Elementor.
Hi Nice theme i like to buy this theme before some question
We need band website. also we post every month new video album in social media. but we planed to post that video album to our new website. so can i possible to post video to you home page LATEST ALBUM layout (https://prnt.sc/1usjx52)
Every demo layout used for each demo possible (for sample band demo TOUR DATES layout use for artist demo) ???
Hello! All of the demos are included.
Please note that some demos are for Elementor (like the one you mention) and others are for WPBakery.
You can edit any content you see in the demos.
Also, you can add the videos to your page, and post the page to your social networks, we can help you crafting the page in the correct way for the optimal appearance on FB, twitter & others.
Is there anything else I can help with?
Yes of course, we have a custom widget for Elementor that can be used to create a custom grid of videos: https://qantumthemes.xyz/manuals/kentha/knowledge-base/video-photo-gallery-elementor-widget/
How Can I Create Ticket
did you ever add a custom taxonomy “Record Label” to the theme?
Hello, there wasn’t but it can be added with a free plugin
as I can activate the spectrum waves that come out when playing the songs in the demos, I use elementor. https://qantumthemes.xyz/kentha/demo11/3d-home/
Hi, in the player settings https://qantumthemes.xyz/manuals/kentha/knowledge-base/5-5-qt-kentha-player/
Change Account: Kingsfield
Regards, Chris
Update worked now. Thanks.
Great! Updating is almost always the solution
Hi. Updating Plugin: QT Kentha Widgets / kentha-widgets-1.0.7.zip / Download failed. Not found. I updated the theme to 3.2.6. New version of QT Kentha Widgets not included.
We bought Kentha with a different account.
Regards, Chris
Hello! Please contact the support via helpdesk using the account with a valid support license so we an help you with this. I just verified the installation procedure and every plugin installs correctly, so there is some issue with the specific installation that our support team will help you to fix.
Thanks and have a nice day!
Screenshot of installation just retested: https://imgur.com/El432J3
Strange.
Our support licence is expired 
Purchased Code: c1321d18-8329*
Latest Version 3.2.6. : Check: https://ibb.co/CKwcqBp Check: https://ibb.co/k5QZ6Zp
best regards
Yes indeed today was the list day of support. Look do like this: 1) send a mail to support@qantumthemes.com 2) Add purchase code and wordpress username and password I’ll login and refresh your plugins list manually it should then work
Oh please also include this in the mail: https://themeforest.net/comments/27292553
Oh sorry I now understood, your other account was PPM08
Thanks, marking as solved, Best regards
please i’m issue on my site…have updated the theme still persist https://imgur.com/a/qKQCg2E
Hi, this plugin is not part of our package: https://www.dropbox.com/s/m9s0j3snr7e2b8q/scr%202021-09-14%20at%2019.12.50.png?dl=0
Sorry i can’t help for this…
sorry maybe the mistake was from me
No problem it’s ok to let us know, it’s always good to make sure the theme works fine.
Anyway, since it was just a notification and not an error, you may safely disable pho notifications from WordPress wp-config.php
Your external plugin may still be working fine.
Best regards
I am thinking about buying this template but, is there a way to use it without using Elementor or WPbakery? Is there any working build of this template without any link to these scripts? I don’t mind tweaking the hard way by coding. I just need to keep the player working and the way the albums work so well with the player. Thank you!
Hi! Well, I think what you attempt to do is very very hard… nothing is impossible if coding comes in place, and you can do it for sure, but it would require reverse-engineering our functions to use the output manually.
Not impossible, but sincerely speaking a lot of work, that I as a coder would never choose…. From Elementor you have simply so many options…
