137 comments found.
Hey – where can I find the [NEW] Added Brochure, Letterhead & Visiting Card graphics pack? After updating
Hello,
Sorry i think you didn’t get Brochure, Letterhead & Visiting Card graphics file in theme package folder as file size is large. So please send us one message on our support@themetechmount.com email so we will share those files on your email.
Thanks, Mark
Hi Mark, a very good theme that I absolutely recommend. But one important page, at least important in Germany, is missing: the imprint. It would be great if you could add that in one of the next versions. Thanks, Andreas
Hello,
Glad to hear you like our theme. Sure we will try to add it. But please contact us via our official support system at https://support.themetechmount.com/ so our team will help you with this page.
Thanks, Mark
hello what is the best way of updating the theme without losing customization?
Hello,
Just set Envato Market https://www.envato.com/lp/market-plugin/ plugin on your site. After setting this plugin you can see an option for Update theme on your site. So just click on it and it will update the theme on your site in some time.
If you get any issue then feel free to contact us via our official support system at https://support.themetechmount.com/
Thanks, Mark
Hello, is it possible to turn off the “totop” button in the bottom right corner? I can’t seem to find a place to turn this off in the Boldman Settings. Thanks.
Hello,
Just paste below custom CSS code in Admin > Boldman Options > Custom Code > CSS Codebox. Save your changes and it will be done.#totop { display: none !important;}
If any query then feel free to contact us via our official support system at https://support.themetechmount.com/
Thanks, Mark
Hi, nice theme I love it. But I need urgent help please to change the background color for the mobile toggle menu. I have tried everything and everywhere, I just don’t get anything. Nothing I do on mega menu nor on the Boldman theme option help. Nothing changes. Please help
Hello,
Please contact us via our official support system at https://support.themetechmount.com/ and send us your site URL details so our team will help you on this.
Thanks, Mark
I just sent it. Thank you!
I am waiting for a response. Please help me. This is urgent for me. I have spent hours and there is no where I can find to change the text color for the mobile menu.
Please send us your support ticket number so we can check your ticket status and guide you accordingly.
Thanks so much for giving me the solution on your support page! I appreciate it
Hello,
Glad to hear it helps. If you like our theme and services than we recommend you to rate us theme. Your comments will help other buyers decide about the theme quality. Here are steps:
Thanks, Mark
where do I enter my purchase code for this theme? Major elements are not working, it say “this field not available” on items such as one- click install. I have installed all plugins and activated the envatao market plugin
Hello,
Sorry for the inconvenience. We received your support ticket and our team already solved that issue on your site. Please check it and reply in support ticket if you have any query.
Thanks, Mark
wow, they fixed it so fast!! Great support team!!
Hello,
Glad to hear it helps. If you like our theme and services than we recommend you to rate us theme. Your comments will help other buyers decide about the theme quality. Here are steps:
If you get any problem than please contact us via our official support system at https://support.themetechmount.com/ so our team will help you.
Thanks, Mark
I will!! Thank you
Thank you for reviewing our theme 
ThemetechMount Heading and Subheading Settings no funciona con PHP 8
Hello,
Please contact us via our official support system at https://support.themetechmount.com/ and send us your site URL with wp-admin login details so our team will help you on this asap.
Thanks, Mark
Hey your update folder does not have the theme folders and files. Please check that. Thank you
Hello,
Sorry for the inconvenience. We solve this issue in our theme update. Can you please check it now.
Thanks, Mark
How do I install the demo? I don’t understand this one click demo. I have Wordpress Importer but nothing makes sense. Please guide me?
Hello,
Please contact us via our official support system at https://support.themetechmount.com/ so our team will help you on this asap. http://boldman.themetechmount.com/documentation/democontent.htmlThanks, Mark
I am sorry but I really need to install the theme that I purchased in the next hour. It is not fair that I bought this theme and it does not work
I need my money back. Please, refund me I cannot use this theme and will not be using it
Please refund me. I need to find another theme now. This does not work and the response from the ticket did not work either. I sent my purchase code, do whatever you want with it block or whatever, I will not be using this theme and I need my refund asap please
It took me over two hours to figure how to download this theme. I had to download other programs, follow a bunch of extra steps, even make an account to submit a ticket (more wasted time) and got no answer. I am leaving these comments because if you think this is a theme that you will be able to install easily like every other theme forest theme NO, run.
Hello,
Sorry for the inconvenience. The issue you get for upload theme on your website is due to the upload limit and execution time. Which is set from the server. This is not any bug. Also we send you a message on your email for how to increase upload limit and upload time. Also we already described all 3 ways for upload themes on the website in our documentation link below. You can check here. http://boldman.themetechmount.com/documentation/installation.htmlFor ticket reply please note that we mostly reply for all tickets in maximum 24 hours. You can check our theme reviews and we never disappoint our theme users.
Thanks, Mark
Please send me asap the correct installation. I see a lot of comments of people with the same issue
Hello,
Please contact us via our official support system at https://support.themetechmount.com/ and send us your site URL with wp-admin login details so our team will help you on this asap.
Thanks, Mark
this is crazy ppl don’t have time for all these extra steps creating an account, a. ticket, and all that… You should please change your download file
Hello,
We received your support ticket and our team already replied to you in your ticket so please check it and reply in support ticket.
Thanks, Mark
I’m getting this error message when I try to upload the theme to Wordpress “The link you followed has expired.” please help
Hello,
Please contact us via our official support system at https://support.themetechmount.com/ and send us your site URL with wp-admin login details so our team will help you on this asap.
Thanks, Mark
I need an answer please
Hello,
Our team already replied to you in your ticket so please check it and reply in support ticket message.
Thanks, Mark
Hello! I would like to know when you can normalize the work of the theme to PHP Version 8.0. When switching to a more modern PHP, the site stops working.
Hello,
Sorry for the inconvenience. Please contact us via our official support system at https://support.themetechmount.com/ so our team will help you on this.
Thanks, Mark
I don’t need to write a ticket and communicate with the support service for a month, it’s enough that you just UPDATE the THEME and set up work with PHP Version 8.0 as other themes have done, but a year has passed and it doesn’t work for you.
Hello,
Ok, Sure we will solve it and update our theme asap. The only issue in PHP 8 is with one click demo data installation. There are no more other errors with PHP 8.
Thanks, Mark
Thank you for understanding! When working with PHP 8, everything works, but the ability to edit blocks in WP Page Builder is disabled
Hello,
Ok, We will check and solve all this issue asap and inform you when the update is ready.
Thanks, Mark
plz waiting for the Ticket #4942
Hello,
Yes, We received your support ticket and our team already replied for it. Please check it and reply in support ticket if any query.
Thanks, Mark
hello, link support doesn’t work
Hello,
Sorry for the inconvenience. If you are getting issues with support sites then send us your query directly on our support@themetechmount.com email.
Thanks, Mark
Hello, when I generated and implemented the child theme, the content of all the pages moved all the way to the right. How can I solve? could you give me the child theme?
Hello,
Please contact us via our official support system at https://support.themetechmount.com/ and send us your site URL with wp-admin login details so our team will help you on this.
Thanks, Mark
I’ve downloaded the theme and it looks awesome, but it wont let me choose the infostack and I can’t get WPBakery to work either.
Hello,
Please contact us via our official support system at http://support.themetechmount.com/ and send us your site URL with wp-admin login details so our team will help you on this.
Thanks,
I can not seem to use an SVG format logo even after allowing SVG upload for wordpress. I can add the SVG logo in options but nothing displays on the front end.
Hello,
We received your support ticket in our support site and our team already reply for it so please check it and reply in support ticket if any query.
Thanks, Mark
Hi, something happened to “Boldman Options – css” on the dashbord. I have a purchase code but I am not allowed to pass by your panel saying that the API key is incorrect. I have a valid purchase key.
Hello,
If you are getting issue with product ticket than we recommended you to try general inquiry ticket.So create ticket with general inquiry. otherwise send us your query on our support@themetechmount.com email so our team will help you on this.
Thanks, Mark
Bonjour j’aimerais modifier les h1 et h2 en paragraphe de “site-title” et “site-description” mais je ne trouve pas le fichier php, pouvez m’aider? Merci
Hello,
Please contact us via our official support system at https://support.themetechmount.com/ and send us your query with detailed screenshots in support ticket so our team will help you on this.
Thanks, Mark
