13033 comments found.
Can you please send me the latest WPBakery Page Builder?
Hello Mwouters!
Please update the theme up to the latests version, the plugin update is included in latest version.
In case you need our assistance or more details, please, submit a ticket here.
Best regards,
DFD Support Team
Our issue as the following : when user change quantity of items, can we auto update cart total price without click on update cart manually can you fix it or tell me how to fix it plz
Hello WE-Market!
There is no such option in the woocommerce plugin. You can use the additional plugin for this purpose.
Best regards,
DFD Support Team
plz do you know such a plugin can you give me names for such plugins
We haven’t tested any plugins for this purpose so do not have any names.
Best regards,
DFD Support Team
I have added menu on side area navigation and it works fine on desktop, but the menu does not display on mobile. How can I add menu for the mobile ? thanks.
Hello Netvetic!
The side area element is not supposed to be displayed on mobile devices.
Best regards,
DFD Support Team
ok but how can I have a menu on mobile ?
The menu should be specified in Appearance > Menus > Manage locations > Primary navigation.
Best regards,
DFD Support Team
If I add menu on Primary navigation then it will display on desktop as well and I don’t want it to be show on desktop as I arlready have hamburger menu on side bar.
@media only screen and (min-width: 1100px) {
body #header-container nav.mega-menu {
display: none;
}
}
Add the code to Theme Options > General Options > Custom CSS/JS > Custom CSS.
Best regards,
DFD Support Team
ok thanks for your help
Glad to help.
Best regards,
DFD Support Team
Hello,
We have updated the theme to the latest version.
However, on some cases visual composer has messed some of our pages. Can you please help us resolve the issue?
Kind Regards,
Michael
Hello Michael!
In case you need our assistance, please, submit a ticket here. Do not forget to clarify the request in details and specify the WP access details.
Best regards,
DFD Support Team
Hi, I was getting a usability notice for content wider than page for mobile on google for our website www.mindwell.ie using Ronneby theme. I noticed as I was checking page that there’s a strange box popping up instead of the bottom strip. See link below for what I mean. If I click the ‘1’, it actually opens up the bottom footer and I can see the text: ‘All content © Mindwell’
https://www.dropbox.com/s/x9vqkdvxy0bwtgq/Screenshot%202021-10-26%20at%2018.32.50.png?dl=0Hello Advantagepoint!
Could you please, submit a ticket here? Please clarify the link to the site and WP access details for checking.
Best regards,
DFD Support Team
done
We have got the request and we’ll get back as soon as possible.
Best regards,
DFD Support Team
Hello. The contact form on my website is not working. It doesn’t send emails.
Hello Death456!
The email sending should be enabled on the server. Please contact the server provider and check if the email sending is enabled.
In case you need our assistance or more details, please, submit a ticket here.
Best regards,
DFD Support Team
Hello, i have two licences for your theme and i can’t register with either of them on your website. I checked the server and sending email is enabled. Please i need help asap because i have two websites live and they don’t receive emails.
Please create a ticket and our support team will be able to assist you. Do not forget to clarify the purchase codes for checking.
Best regards,
DFD Support Team
Hello, I have a few questions about certain aspects of my website.
1) How do I remove the “Recommend, Share, Tagged In” buttons at the bottom of my single portfolio page?
2) How do I add the subtitle to my Portfolio hover? I enabled it in my theme settings, but it still doesn’t show the subtitle below the title when I hover over my portfolio assets.
3) Where can I get access to the ‘texgyreadventor’ font family? I imported a demo onto my site and that font got lost. I tried downloading the font family elsewhere, but it’s not giving me many customization options.
Thank you!
Hello Tallgrl29!
Could you please, submit a ticket here? Please clarify the link to the WP access details for checking. Our support team will help you.
Best regards,
DFD Support Team
Hello. I need to upgrade from a version that was originally installed in 2017. Will this new version work?
Hello REGDOR!
We have re-coded theme and updated to new Envato rules so code structure is changed a lot so we have to rename the theme for version 3.0 and higher to prevent the issues related to theme files overwriting. If you download theme files on themeforest you will find dfd-ronneby and dfd-ronneby_child. Theme should be installed as new theme if you have version under 3.0.
To update the theme you need to install it as a new theme. All styling and features will be saved. Do not forget to activate the theme with the purchase code and install required plugins.
Please check http://rnbtheme.com/documentation/first-steps/dfd-ronneby-30-installation-and-activation. After switching the theme you need to recheck Menus in Appearance > Menus > Manage locations and Widgets in Appearance > Widgets as widgets can be set to default. It’s Worpdpress peculiarity and we are not able to influence on it.
Please make full site’s backup before taking any actions.
In case you need our assistance or more details, please, submit a ticket here.
Best regards,
DFD Support Team
i
Hello Zypphox94!
In case you need our assistance or more details, please, submit a ticket here.
Best regards,
DFD Support Team
Won’t give me an activation code as I try to activate the theme. How else can I get it?
Uploading of the Ronneby Core Plugin failed. How do I get this uploaded?
Hello Quinnsunny!
Make sure the theme is activated with the purchase code.
In case you need our assistance or more details, please, submit a ticket here.
Best regards,
DFD Support Team
I have completely removed my site (shvedyk.com) and am trying to reinstall the Ronneby theme, but the purchase code is currently not working.
Hello Ihorshvedyk!
You need to deactivate the ocde before moving. In case you need our assistance, please, submit a ticket here.
Best regards,
DFD Support Team
I’m using the nine demo for my website, now the problem is all the portfolio pages shows empty. I need the portfolio pages with the demo
Hello DeepakSmartipz!
Could you please, submit a ticket here? Please clarify the link to the site and WP access details for checking.
Best regards,
DFD Support Team
Dear Sir/Madam, Pls check for me Item Purchase Code is not correct: ae3d6d7b-0111-41a5-8f39-28c46174125f
P/S: LICENSE CERTIFICATE : Envato Market Item
This document certifies the purchase of: ONE REGULAR LICENSE as defined in the standard terms and conditions on Envato Market.
Licensor’s Author Username: DFDevelopment
Licensee: iMaha
Item Title: Ronneby – High-Performance WordPress Theme
Item URL: https://themeforest.net/item/ronneby-highperformance-wordpress-theme/11776839Item ID: 11776839
Item Purchase Code: ae3d6d7b-0111-41a5-8f39-28c46174125f
Purchase Date: 2019-09-26 07:44:15 UTC
For any queries related to this document or license please contact Help Team via https://help.market.envato.com
Envato Pty. Ltd. (ABN 11 119 159 741) PO Box 16122, Collins Street West, VIC 8007, Australia
==== THIS IS NOT A TAX RECEIPT OR INVOICE ====
Hello Thanhtuan2404!
The code is totally correct but was already used to activate the http://imaha.vn/. To use it on another site you need to deactivate it first.
In case you need our assistance or more details, please, submit a ticket here.
Best regards,
DFD Support Team
Jesús Robles I Have thge same problem
Hello Joublack!
We have re-coded the theme and updated it to new Envato rules so the code structure is changed a lot so we have to rename the theme for version 3.0 and higher to prevent the issues related to theme files overwriting. If you download theme files on ThemeForest you will find dfd-ronneby and dfd-ronneby_child. The theme should be installed as new theme if you have a version under 3.0.
To update the theme you need to install it as a new theme. All styling and features will be saved. Do not forget to activate the theme with the purchase code and install the required plugins.
Please check http://rnbtheme.com/documentation/first-steps/dfd-ronneby-30-installation-and-activation. After switching the theme you need to recheck Menus in Appearance > Menus > Manage locations and Widgets in Appearance > Widgets as widgets can be set to default. It’s WordPress peculiarity and we are not able to influence it.
Please make full site’s backup before taking any actions.
In case you need our assistance or more details, please, submit a ticket here.
Best regards,
DFD Support Team
Hi. I have a old Wordpress web with Ronneby v1.1.0. Now I must update my site. Updating my Wordpress and plugins it’s all ok, not problem, but then the website does NOT work ok with old Ronneby theme.
I would like to know if it is possible update Ronneby theme and WPBakery Page Builder plugin without loosing all my content and design. There are lots of pages, products, settings and shortcodes. I would be happy to buy new version of theme and builder, but I need to confirm that it’s possible to save my actual designs.
Regards.
Jesús Robles
Hello Jesús!
We have re-coded the theme and updated it to new Envato rules so the code structure is changed a lot so we have to rename the theme for version 3.0 and higher to prevent the issues related to theme files overwriting. If you download theme files on ThemeForest you will find dfd-ronneby and dfd-ronneby_child. The theme should be installed as new theme if you have a version under 3.0.
To update the theme you need to install it as a new theme. All styling and features will be saved. Do not forget to activate the theme with the purchase code and install the required plugins.
Please check http://rnbtheme.com/documentation/first-steps/dfd-ronneby-30-installation-and-activation. After switching the theme you need to recheck Menus in Appearance > Menus > Manage locations and Widgets in Appearance > Widgets as widgets can be set to default. It’s WordPress peculiarity and we are not able to influence it.
Please make full site’s backup before taking any actions.
In case you need our assistance or more details, please, submit a ticket here.
Best regards,
DFD Support Team
Hey Iam install the thrmes but I have issue to installe the demo
Hello Joublack!
Could you please, submit a ticket here? Please clarify the link to the site and WP access details. Please do not forget to extend the support, check https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support.
Best regards,
DFD Support Team
Could not install plugin and then demo! Please help
Hello CGRecord!
We have got your email and already responded. Please check and let us know.
Best regards,
DFD Support Team
Hello, could you help me with the CSS to solve following issue. I have 2 rows with alternat text and image. 1st row has text on the left and image on the right, and second row has image on left and text on right. My problem is on mobile, I would like to change the way elements are displayed. By default it is text + image + image + text and I would like to have text + image + text + image. Thanks for your help.
Hello Didier!
Please try to use Hide on device feature from columns options. In case you need our assistance or more details, please, submit a ticket.
Best regards,
DFD Support Team
Hi, how can i change the google apikey on my site that the map is not working?
Hello Aeffe68!
Key should be added to Theme options > General options > Main settings > Custom Google API key. Check this article about key creation.
Best regards,
DFD Support Team
