71 comments found.
I had problems on ipage hosting ad they have the max_execution_time set to 120 The support checked and see that the theme is uploaded correctly but due to max_execution_time it is not working. They suggest to switch to VPS hosting platform so you can have max_execution_time set to 300. Is that really necessary? Should it have been specified in the description? A VPS shared hosting is much more expensive than a classic hosting.
Hi there, Thanks for purchasing. Please submit ticket on our support desk provided here: https://ninetheme.com/support/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Cheers!
Hello and thanks. I have finally installed and activated the theme. Now I would like to know HOW CAN I LOAD you SAMPLE DEMO 4”https://demo.artureanec.com/html/cryptoland/demo_4/index.html” ? I would like exactly as in the demo so I can easy modify text images and remove unnecessary pages. Thanks
Hi
Please check your tickets on our support center, There is no support team working in the comment area. https://9theme.ticksy.com/tickets/ Thank you!
Hi,
Is this theme has dark mode switcher?
Thanks
Hi
Unfortuanetly no, theme is colorful so you can’t apply any dark mode
cheers!
Please I want to know how purchasing of token is done during ICO token sale, after signing in, is it manually or automatically. if manually how?
Hi
Theme not included any crypto functionately, you can use plugins with the theme
regards
Sub Menu can’t click on mobile screen
Hi there,
First off, thank you for purchasing.
Please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
I want to use this theme on my Custom build website? Will it works?
Hi
How i can help you?
Hello. I just purchased the theme, how can I have the 03 ICO Light Landing version? Thank you.
Hi there,
Thanks for purchasing.
After importing the demodata by running wizard demo installer, you my select any of the demo pages as your homepage as shown here: https://prnt.sc/1qh6l1j Also, if help is needed, please feel free to submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
Hi guys, I wrote to support and nobody answer, I wait 2 weeks, what’s happening?
Hello, is there a demo version for 03 ICO Light Landing? I clicked on the photo on the website but it shows a different version. Thank you.
okay, thanks!
Hi there, I’ve purchased one of your themes (Cryptoland) but unfortunately the activation through the “purchase-code” is never accepted… I can’t use the theme on WP :/ Thanks for your help
Hi there,
First off, thank you for purchasing.
Sure, please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
how do you chnage the top background?
Hi there, Thanks for purchasing. Please submit ticket on our support desk provided here: https://9theme.ticksy.com/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Cheers! Ninetheme
not working with new WordPress update
Hi there, Thanks for purchasing. Please submit ticket on our support desk provided here: https://9theme.ticksy.com/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Cheers! Ninetheme
hi the light landing page demo isn’t working. is this a part of the purchase?
Hi there,
I just checked and all of the demos are working well. Please clear out your browser caches and give another try again. Also, our team will surely help you out if help is needed.
Cheers!
Every change I do with bakery wp editor doesn t change anything. Never happend this to me. What is the problem?
Hi there,
First off, thank you for purchasing.
Please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
already did
Disregard this. Mistake sorry..
really no problem, if you need help please let us know
At the moment, the topic is still raw, there are errors in styles and scripts, my ticket has been hanging for 2 weeks, they write the same thing, wait, the customer has already received penalties for the terms, it is not clear what to expect from the support team. I do not recommend buying this theme until the developer has corrected the situation with the scripts. Managing the theme, header and footer is not very convenient
Hello there,
First off, thanks for purchasing.
The problem you raised ( the scripts in the WordPress panel ) is linked to the Metabox plugin itself and we’ve reported the problem to their team and waiting for them. It’s absolutely not a theme problem.
Regarding the Header and Footer, you may see the needed options at the bottom of the pages in the backend editor. You can even use different header and footer for per page if neeeded. It’s up to you. Example: https://prnt.sc/124q3nw
Cheers!
the team is well done, the questions that were asked, the specialist decided himself, I am happy with the support
Thank you for your inspiring feedback. We’re glad to hear that
Hi, why your header top button isn’t working anymore?
Hi there,
First off, thank you for purchasing.
Please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
Answer my question TICKET #2751109, I installed a clean WordPress 5.7 with your theme, the installation went without problems, but after I see conflicts with css and js in the admin panel
Hello,
Please check your ticket. Please also keep in mind that our response time may be up to 12 hours depending on the tickets waiting in the queue.
Thanks for your understanding.
Have a nice day!
Hello how i can hide elements on my mobile version, beacuse i dont have responsive options in wp bakery?
Hi there, Thanks for purchasing. Please submit ticket on our support desk provided here: https://9theme.ticksy.com/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Cheers! Ninetheme
Hello, I do have few pre-sell questions about your theme. Where shall I address it? Thank you
Hi there,
Thank you for your interest.
Sory, not sure what you mean with ” Where shall I address it? ”. Would you mind to provide me a bit more details as to your request so we may help you faster?
Cheers!
Hello, is your theme compatible with Elementor page builder? Thanks in advance.
Hi there,
The demo contents have been built with the use of WPBakery Page Builder but yes, you can build new sections with Elementor page builder, if you like.
Cheers!
I see. Can I modify the existing sections made with WPBakery, with Elementor too?
Thanks.
Hey,
No, you unfortunately can not edit the existing sections with Elementor because they’ve been made with WPBakery.
Cheers!
