245 comments found.
Hello, recently my client notified me that the portfolio page was not working. After the investigation, I noticed that could be the Instagram connection error. This is the message shown on the social network settings page:
Fatal error: Uncaught Error: Undefined class constant ‘INSTAGRAM_USER_ID’ in /home/customer/www/dkimagery.com.au/public_html/wp-content/themes/amedeo/framework/lib/eltdf.layout3.php:154 Stack trace: #0 /home/customer/www/dkimagery.com.au/public_html/wp-content/themes/amedeo/framework/lib/eltdf.layout1.php(92): AmedeoElatedClassInstagramFramework->render(Object(AmedeoElatedClassFieldFactory)) #1 /home/customer/www/dkimagery.com.au/public_html/wp-content/themes/amedeo/framework/lib/eltdf.layout1.php(85): AmedeoElatedClassPanel->renderChild(Object(AmedeoElatedClassInstagramFramework), Object(AmedeoElatedClassFieldFactory)) #2 /home/customer/www/dkimagery.com.au/public_html/wp-content/themes/amedeo/framework/lib/eltdf.framework.php(356): AmedeoElatedClassPanel->render(Object(AmedeoElatedClassFieldFactory)) #3 /home/customer/www/dkimagery.com.au/public_html/wp-content/themes/amedeo/framework/lib/eltdf.framework.php(351): AmedeoElatedClassAdminPage->renderChild(Object(AmedeoElatedClassPanel)) #4 /home/customer/www/dkimagery.com in /home/customer/www/dkimagery.com.au/public_html/wp-content/themes/amedeo/framework/lib/eltdf.layout3.php on line 154
This is the link to the portfolio page: https://www.dkimagery.com.au/gallery/cats/I know the support of my purchase is expired. However, this is the theme error. Hope you can help me with that. Thanks.
Hi there,
We can see that you’re using the latest version of our theme but not the latest plugin versions. Follow this article in order to update theme and required plugins properly. After you update the theme all of the bundled plugins with the available updates should be listed in Appearance > Install Plugins.
If you need any further assistance we would appreciate it if you could contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further.
Support
Elated Portfolio part of
Qode Interactive
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Hello, For 2 weeks I have a display problem on the outline texts.
https://ibb.co/5rVJYcNCan you tell me if the theme is bugged? or a solution, thank you!
Hi there,
The problem with the font is not up to us, there has been a change in the font Monserat itself. You can try to find some similar fonts and set that similar font, such as:
Proxima Nova
Armitage
Support
Elated Portfolio part of
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Hi. Translated strings in header minicart get changed back to default English value. Seems like some Javascript is doing this, because in the page source there’s the correct translated value. The problem includes all strings in header minicart (Cart button, quantity, view cart and checkout button etc). I’m using Loco Translate. How should I fix this?
Hi there,
You could translate it just like any other label in our theme if you use some 3rd party translation plugin. You can find the .pot file containing all Dropdown Cart Widget’s labels on the following folder: wp-content\themes\amedeo\languages For instructions on translating a theme, you can refer to one of the following article.
If you need any further assistance with this we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hi! The outlined font on my HP looks weird. What happened? I saw a comment saying it is an issue to the upgraded version of font that is now variable and it therefore keeps overlapping contours. I downloaded a static version of the font with merged contours and self host it, as suggested, but I still don’t know how to upload it on my site, and fix the issue.
Hello,
For adding custom fonts you may find article in this link helpful. You can also opt for using different font family as this is an issue with Montserrat font family.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Elated Portfolio part of
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I purchased the Amedeo theme , but I got the some problem about the widget. I can not access the widget page at all. When I clicked the widget in Appearance, I got the troubleshooting error message. Please let me know how to fix it. I hope to hearing from you soon.
Hello,
Thank you for choosing our theme!
In case that you are running latest WordPress version, please try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version.
WP 5.8 introduced block based widgets feature, so we do recommend using this plugin which reverts widgets back to classic as a temporary solution until we add compatibility with block based widgets.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Elated Portfolio part of
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Hello, i like your wordpress theme Amedeo and i have questions before buying. I am interested in whether it supports the display of animated illustrations (gifs) on portfolio pages and in the online store? Is it possible to display the online store as a product catalog (without prices and a button to add the product to the cart)? This is crucial for me. Thanks for the reply.
Hello,
Thank you for taking interest in our theme!
Gif images can be used throughout the theme.
You can use portfolio single pages and portfolio lists for displaying products in this case, or you can try using some 3rd party plugin for displaying WooCommerce products in catalogue mode. However, we cannot give you an exact recommendation since we haven’t tested such plugins with our theme. Price and “Add to Cart” button can also be hidden using custom css, and our support agents can assist you with this.
Do let us know if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
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I left a request about reset a license. it’s been 2 days. please reset it so i can start wokring on another domain!!!!
165688 request no.
Hi there,
You can now easily deregister your purchase code via our Help Center by following instructions from this article – Deregister Qode Interactive themes via the Help Center.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
Support
Elated Portfolio part of
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hello i have a problem i can’t access to my widget and wordpress send me a message to say it’s a problem with the template can you help me
Hi there,
Thank you for reaching us!
In case that you are running latest WordPress version, please note that we haven’t tested our theme with WP 5.8 yet, however you can try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version.
WP 5.8 introduced block based widgets feature, so we do recommend using this plugin which reverts widgets back to classic as a temporary solution until we add compatibility with block based widgets.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Elated Portfolio part of
Qode Interactive
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Hi,
Your help center doesn’t recognise the theme I’ve purchased as a supported item although I have registered it with my purchase code.
Hello,
Thank you for reaching us!
When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form shown in screenshot. First enter your purchase code, then select the profile (in this case Elated) and then theme. For more info, check this article: How To Submit A Ticket
You can also reach our support team via mail, so we would kindly ask you to send us a mail providing your purchase code in it and our team will help you. Hope this helps!
Support
Elated Portfolio part of
Qode Interactive
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Hi! What happened to the font on the pricing pages 
I also see it changed in your demo…
Hi there,
It is an issue to the upgraded version of font that is now variable and it therefore keeps overlapping contours. You can workaround this by downloading a static version of the font with merged contours and self host it. Thank you for reporting this.
Support
Elated Portfolio part of
Qode Interactive
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And how can I do this? 
Hi there,
You can try to upload it as a custom font as instructed here.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hello what should i do if i wanna change the domain ? i already downloaded the theme in a different domain. I have purchased it just today, i was confused. I purchased a theme from the store too, (total 2 theme from you) so i downloaded the wrong theme. what should i do if i want to reset the domain?
Hi there,
You will need to deregister the theme and install it on your other domain and register it over there.
If you need assistance with this please, we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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HI Elated. This has been a fantastic theme to work with so far. Thanks for the great support.
Will there be a version for wp 5.8.x? and woocommce 5.8?
Is that up to date on the info widget in the themeforest sidebar: Compatible With WooCommerce 5.1.x, ?
Hi there, Thanks for writing in! It will for sure be as our team is working hard on updating all our themes.
For WP 5.8 you can try using this plugin as a temporary solution: https://wordpress.org/plugins/classic-widgets/ until we release an official update. As well as it is compatible with the latest WooCommerce. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Do you have a elementor version?
Hi there,
Thank you for reaching us!
Unfortunately no. Demo content of the theme is built with WPBakery page builder which is included as bundled plugin with the theme.
You can check some of our themes which use Elementor as page builder in this link
If you have any additional questions please let us know.
Support
Elated Portfolio part of
Qode Interactive
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Hello! Why does the “slider carousel” element run automatically? (not like in the theme demo). And the navigation arrows do not work either.
Hi there,
It is hard to determine what is causing an issue without accessing your site. Could you please send us the URL so we can check this further?
You can also submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Elated Portfolio part of
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Hi, I sent you an email about a problem in the widgets in admin panel. when you go to Apperance -> Widgets I get this error
The “eltdf_woocommerce_dropdown_cart” block was affected by errors and may not function properly. Check the developer tools for more details.
and this error
Notice: wp_enqueue_script() was called incorrectly. “wp-editor” script should not be enqueued together with the new widgets editor (wp-edit-widgets or wp-customize-widgets). Please see Debugging in WordPress for more information. (This message was added in version 5.8.0.) in /home/pencilandcode/domain.co.uk/wp-includes/functions.php on line 5663
can you please help.
Hi there,
Thank you for reaching us!
We haven’t tested our theme with WP 5.8 yet, however, you can also try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version.
We see that your ticket has been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
Support
Elated Portfolio part of
Qode Interactive
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HI – is there a way to change taxonomy from portfolio-item to anything else?
I could do with something like this but up to date and for your theme: https://kriesi.at/support/topic/change-the-portfolio-items-name-in-admin-to-something-else/
If i deregister the taxononmy then register a new one in functions.php in a child theme, will will it break something else?
Hi there,
Thank you for reaching us!
Please check this article – How To Change The Permalink Slugs For Your Custom Posts.
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you with any theme related question.
Support
Elated Portfolio part of
Qode Interactive
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Thanks. That’s even easier.
Support
Elated Portfolio part of
Qode Interactive
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Hi, cannot activate the theme. it stuck at please wait after pressing Register Theme button. can you help?
error; load-scripts.php?c=1&load[chunk_0]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.8:2 POST https://www.domain.co.uk/index.php?rest_route=/amedeo-core/v1/registration 500 (Internal Server Error)
Hi there,
Thank you for reaching us!
Please try the suggestions from this article – How To Fix The Please Wait Error During Registration Process.
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
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Hello, I have a presale question: 1.) Is there a way to link “portfolio-item” to an artist? 2.) Is there “Artists” page to showcase all artists? 3.) in “about-artist” page, is it possible to link all “portfolio” items that are related to this artist automatically?
If its not currently supported, Will you be able to add these features?
Hello there
Thank you for taking an interest in Amedeo theme!
1. You have an option to add artist as an additional sidebar item on the portfolio, and to add custom link there as well https://prnt.sc/1icke7i.
2. Such an option doesn’t exist within the theme, but feel free to create such page using WPBakery shortcodes to showcase all artists.
3. The option to add portfolio items by Artist doesn’t exist withing the theme, but if you wish to display all portfolio items from one artist, you have an option to input portfolio item IDs in portfolio list, or add artist name as a tag, and display portfolio that way https://prnt.sc/1icl39t.
Please let us know if you have more questions
Support
Elated Portfolio part of
Qode Interactive
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Maybe I’m missing something, but after buying, installing and activating the Amadeo theme with all its plugins, I wanted to set my site up similar to the ‘Interactive Links’ demo. But there’s no indication how to achieve it. I expected a tutorial on how to set the theme up like the samples in the demo but I can’t find it. All I have now is a simple site with simple pages.
Hi there,
It would be best practice to import the demo content where you will get access to all our theme demo pages and its settings that you can easily customize to your needs.
We hope this helped and if you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hello, I am creating my website with this theme and I have a question, I have a portfolio and I am using various layouts to do it; but I have a question and I would like you to please help me, using the “custom layout” I see that to place the images you must use a parameter like this: image = “107”, how do I get that number or where would I take it from to see the desired image, could you help me with that part please?
Thank you. Best regards.
Hi there,
Navigating to your image within Media, you will once you open that image from media library see the URL path something like this …wp-admin/upload.php?item=4528 so the last numbers are the ID. However if you are using a page builder and custom portfolio type you will be able to build and upload the images with help of the page builder. Also check if you have enabled portfolio Custom Post type in WPBakery > RoleManager > Post types
We do hope this helped and if you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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