461 comments found.
Hello,
I can’t login to your support,, some problem happends when push the login botton: “Warning: Illegal string offset ‘user_login’ in /home/customer/www/support.nicdark.com/public_html/wp-includes/user.php on line 29
Warning: Illegal string offset ‘user_password’ in /home/customer/www/support.nicdark.com/public_html/wp-includes/user.php on line 31
Warning: Illegal string offset ‘remember’ in /home/customer/www/support.nicdark.com/public_html/wp-includes/user.php on line 39
Warning: Cannot assign an empty string to a string offset in /home/customer/www/support.nicdark.com/public_html/wp-includes/user.php on line 39
Warning: Illegal string offset ‘user_login’ in /home/customer/www/support.nicdark.com/public_html/wp-includes/user.php on line 54
Fatal error: Uncaught Error: Cannot create references to/from string offsets in /home/customer/www/support.nicdark.com/public_html/wp-includes/user.php:54 Stack trace: #0 /home/customer/www/support.nicdark.com/public_html/wp-login.php(775): wp_signon(‘a’, ’’) #1 {main} thrown in /home/customer/www/support.nicdark.com/public_html/wp-includes/user.php on line 54”
We need to open a support ticket, but we can’t login. What can we do?
thank you
today it works, so is fixed
Hi, I still have no answer for my problem after several days so i post here, i hope it will help. I’m not able to translate some word in your template. The words are: Donate now+, Read more, Goal, Raised, Donation, Donate now, etc. You asked for the credentials, still nothing…. Best regards
Hi,
We guarantee our response in 24/48 hours of opening ticket ( we calculated the average waiting time is 15-17 hours ).
For example if you open a ticket on Friday our team will respond on Monday ( response within 24 hours ) or Tuesday ( response within 48 hours ). Keep in mind the time you send the ticket, our working time is 9:00 to 18:00 so do not expect answers in the night. ( Our working time is UTC + 0 ).
Please send me the link of your ticket? in this way I can see the response time of my team. Simply log in to our support forum with the data you chose during registration, once logged in click on the button at the top right “My profile” and then click on the “Topic Started” link to see all open tickets.
Have a good day Bye
Hello! I’m making a website for a charity organization. I have 2 questions before buying:
1. How does the fundraising function (donations) work in this theme? PayPal and Stripe do not work in my country. Can I connect Woocomerce payment systems? I mean Woocomerce is for fundraising, donations (not for buying goods, items!).
2. For example, I create a project and write that I need to raise $100. Part of this money people will pay through the site, but part will be collected in other ways (direct transfers to the card, cash payments, and so on). But I also want to display this money on the site. Can I, as a site administrator, change the amount (how much money has already been collected)? Or is this amount set only automatically after the user’s payment?
I’m looking forward to your reply. Thanks. Sincerely, Irina.
Hi Irina,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hi, possible to add cryptocurrency payments system? thanks
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Is the theme compatible with polylang and wp-rocket plugins? Thanks in advance
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hi,
I’m facing a problem while importing the demo, it gave me this error “It seems to be a problem with your server permissions that denies access to the import.xml file, contact your hosting provider to solve it.”
my WordPress details is
Current version: 5.9.1
I have followed your article and also changed the code, but it didn’t work for me.
Also I am facing a problem while installing the “Donations” plugin. It gives me error “Something went wrong with the plugin API.”
If I want to try to install it with the help of wordpress plugin directory it asks me “Plugin not found.”
Please advise how I can install a demo and plugin on the local server or live server. Could you please help me with this?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
To whom this may concern, I’m getting these failed to imports while uploading the demo. Any reason why? Please help…
Failed to import “Plant a Tree”: Invalid post type give_forms Failed to import “Donation Form”: Invalid post type give_forms Failed to import “Child Support”: Invalid post type give_forms Failed to import “Education”: Invalid post type give_forms Failed to import “1”: Invalid post type give_payment Failed to import “2”: Invalid post type give_payment Failed to import “3”: Invalid post type give_payment Failed to import “4”: Invalid post type give_payment Failed to import “Open Canteens”: Invalid post type give_forms Failed to import “5”: Invalid post type give_payment Failed to import “Adoptions”: Invalid post type give_forms Failed to import “6”: Invalid post type give_payment Failed to import “7”: Invalid post type give_payment Failed to import “New Wells”: Invalid post type give_forms Failed to import “Free Water”: Invalid post type give_forms Failed to import “12”: Invalid post type give_payment Failed to import “16”: Invalid post type give_payment Failed to import “17”: Invalid post type give_payment Failed to import “18”: Invalid post type give_payment Failed to import “19”: Invalid post type give_payment Failed to import “20”: Invalid post type give_payment Failed to import “Headquarters”: Invalid post type locations Failed to import “8”: Invalid post type give_payment Failed to import “9”: Invalid post type give_payment Failed to import “10”: Invalid post type give_payment Failed to import “11”: Invalid post type give_payment Failed to import “13”: Invalid post type give_payment Failed to import “14”: Invalid post type give_payment Failed to import “15”: Invalid post type give_payment Failed to import “Project Details”: Invalid post type nd_donations_docs Failed to import “Volunteers List”: Invalid post type nd_donations_docs
Hi, I have some questions before buying the plugin:
Can users who are subscribed to the site create crowdfunding causes for themselves?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Where is an up to date theme changelog? Your own website (http://documentations.nicdark.com/charity-foundation/theme-changelog/) only lists up to 1.7 version, while the download is already up to 2.4. Please advise.
Hi,
Remember that you can also contact us through this form for any technical informations : https://support.nicdark.com/support-contact/
Have a good day Bye
i am waiting from two days for my reply , wp bakery is not working while saving , These theme have a lot of issues
Hi,
This is very strange ! Please can you please send me the link of your ticket? in this way I can see the response time of my team.
Simply log in to our support forum with the data you chose during registration, once logged in click on the button at the top right “My profile” and then click on the “Topic Started” link to see all open tickets.
Have a good day Bye
hi my friends this theme is compatible with elementor? thanku
Hi,
yes sure, however to ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hi, I registered in your site to open a ticket. However, it is not accepting my license number and won’t let me proceed with my inquire
Thank you,
HI,
this is very strange, If you still have problems please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/
We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day
Bye 
I sent the form, anyhow, I tried again and I was able to send the ticket. Thank you!!
Hello, When i try to upload the theme it’s showing link is expired. then i have upload the theme direct on cpanel folder. Then i try to active it and try to install plugin. then it’s showing – “Something went wrong with the plugin API.”
what should I do now ? Thanks
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
My support period is expired. so I can’t open ticket. Let me know here how can I upload the theme. And how can I active plugin. I have purchased it on March-21 but I have use the theme yet.
Hi,
unfortunately for understand the problem that you have on your project means entering on your site with some wp-admin credentials to access and investigate the problem. This thing can be done by your developer or with our expert supporters through the support platform.
Try to check this article for understand how to renew your support service : https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-SupportHave a good day Bye
Hi, I need to know – 1. Can users create campaign as their own and the campaign will display the front end after admin approve. this is possible on the theme ? 2. Can I add PAYPAL and PAYTM payment getaway on the theme ?
Thanks and regards.
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hello, I just installed the theme and as I try to install the plugins I get this error for Visual Composer “Unpacking the package…
The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”
Please can I get some help
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi there, sorry. Problem resolved. Thanks
Hello. I am getting a 404 Error when I am importing the content.
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi,
I purchased and installed the theme, and after following the instructions in the documentation video, the import did not have the wanted effects. The website is not properly formatted, the header has errors, and overall looks very different from the demos I saw online before buying. I repeated it and the problems were still there.
I tried to open an account in your support forum, but I haven’t received any reply email to confirm password (I’ve checked SPAM folder), so I’m writing here.
I would appreciate an answer so we can get in touch and solve the problems of the theme.
Thank you,
Rui Silva
I finally got the password and will submit the ticket. Thank you very much.
Hi, I liked this theme. Which is the latest version?
Hi there, I have contacted you through your Submit Ticket system but no response? I am having issues with your top bar Navigation not showing correctly as per your Demo content (Home 5).
I have had to do a work-around. However, the Nav Bar remained Transparent with White writing. According to your Demo Content, this same Nav Bar should be a Black Strip. Only Homepage should be transparent.
Hi,
We guarantee our response in 24/48 hours of opening ticket ( we calculated the average waiting time is 15-17 hours ).
For example if you open a ticket on Friday our team will respond on Monday ( response within 24 hours ) or Tuesday ( response within 48 hours ). Keep in mind the time you send the ticket, our working time is 9:00 to 18:00 so do not expect answers in the night. ( Our working time is UTC + 0 ).
Have a good day Bye