23243 comments found.
Hi, i want to change the “login/register” link in Arabic Version of the website, because now it takes me to the “theme page”! how i can change it?
https://alarabiclub.storeHello, @enzozid,
Like you changed the link in English version of the site, you have to edit the header builder in Arabic version and change the link in Arabic version as well as per your requirements, Otherwise please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hi, I noticed that the porto blocks do not work in the faq, I am sure that until a few months ago they worked … Can you verify? it is like this in all the sites that I have with porto. Thanks.
Hello, @Thompson1977,
I have just tested it at my end and it is working perfectly fine for me, we have to check and debug it on your site, please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
I opened a ticket and your support replied that a bug, and that I have to wait for your update.
Hello, @Thompson1977,
Ok, Then please be patience and wait for the new update. Thanks for your understanding…
Regards, P-THEMES.
Just thought to share this video regarding the thread – https://bit.ly/3CUbLzt
Through this video, I tried to explain the issue, as much as I can.
And this video may help you to identify the issue that appeared exactly at what moment with what could be the Root Cause.
Video link –
https://bit.ly/3qjR3p0
PS: This is just as a reference for you and your team. So that they can look into it and can get some idea to look into the issue thoroughly and can do some deep testing. Thereby help us to resolve it permanently
Cache plugin already Deactivated completely. And I have already created the Ticket, as per your suggestion.
And please don’t worry, I will wait for the team to respond and resolve.
This might be helpful:
As can be seen from the End part of this Video, at Width of about 520 px or lesser, things started breaking or overlapping.
Probably CSS might needs some attention and correction from this point onwards, for being Responsiveness overall or some related one.
Regards
Hello, @ShwetaHAG,
Please try with the below-given CSS code, Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.page-top ul.breadcrumb>li {
line-height: 15px !important;
}
Regards, P-THEMES.
However, as I showed in Video there are other places too, for which I haven’t received the solution.
1. For reference, please check Case 3 from that prev Video here-
https://bit.ly/3bQZobj
and the Subscribe button (coming from Footer Top widget, created through Template builder, installed through Demo content).
https://bit.ly/3GZrI9L
2. Most importantly, should not the Theme be completely responsive and work as intended. Rather than adding Custom CSS for every element or page to have it worked.
What is the point of being responsive, if it is not working at variable width and other devices properly. And kept breaking here and there, the moment CSS changes at different widths.
2.b. One will not prefer to keep adding Custom CSS atleast for this reason, in order to have things worked, whereby these should already work, by default.
3. Can you please clear all such issues within the Theme and its Design part itself, including it being completely responsive, at different widths. So as to avoid unnecessary and Extra custom CSS codes
We have added custom CSS as suggested by you, to get the same height of Video thumbnail as it is of images on the product page.
But that CSS makes Video thumbnail of Fixed height, across All-width and devices.
On testing with other widths (for responsiveness), the video thumbnail did not matches with image thumbnails again, as it is not getting auto-adjusted.
Only, the thumbnails of the images adjust correctly with variable width and are responsive. But, the thumbnails of the Video are Not.
Video link-
https://bit.ly/300RXvI
Regards
Hello, @ShwetaHAG,
1. Please try with the below-given CSS code, Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
span.wpcf7-spinner {
display: none !important;
}
.home-slider .list li {
line-height: 25px !important;
}
4. I am sorry but as I already told you many times, that now requires extra Customization, you can only add/set the thumbnail height static using Custom CSS.
Regards, P-THEMES.
Hi dears, how can I increase search icon in mobile? I know my support has expired and I will renew it. Thanks.
Hello, @unoserver,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the mobile browser cache.
#header .searchform-popup .search-toggle {
font-size: 30px !important;
}
Regards, P-THEMES.
It didn´t work for mobile… this code is for mobile too?
Hello, @unoserver,
If you only want for the mobile version then remove the previous one and add the below listed one.
@media(max-width: 767px){
#header .searchform-popup .search-toggle {
font-size: 30px !important;
}
}
Regards, P-THEMES.
I have like 3 licenses for this and on one of them out of no where after I updated my site the green HOT button appeared. I followed the directions appearance, theme options, single product.. i do NOT have any option there to disable HOT / Featured. How can I do this?
Hello, @dlovin,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.product-image .labels .onhot {
display: none !important;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 17/06/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello,
I wanted to Delete Multiple Menus at a time. From Appearance > Menus page, when I click “Bulk select”, it is not doing anything. I mean, not enabling or showing the checkboxes (besides each Menu item), so that I can select Multiple Menus at a time, and Delete all of those, at once.
Short Video link – https://bit.ly/3COFFoB
Am I missing something. Does it require something else to enable the feature.
Please suggest
Regards
Hello, @ShwetaHAG,
Sorry to say that but that Bulk Select option does not work with our theme, you have to try with any third-party plugin which better meets your requirements.
Regards, P-THEMES.
Hi, after your last update the search form in my header does not align correctly in mobile. I have opened a ticket, but the response received at the moment does not solve the problem.
I’ve tried disabling all plugins, but the problem remains the same.
An example :
https://ibb.co/NyDzTbnHello, @Thompson1977,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
@media (max-width: 767px){
.page-wrapper {
overflow: inherit !important;
}
}
Regards, P-THEMES.
Thanks, solved 
You’re Most Welcome!!
Hi, I would like to know if there is a way to correctly display background images within a row.
Example: I insert my image inside the line, setting it as strech. The image is large for example 1920px x 300px.
Now if I view my site on a monitor for example 4k, the image comes out of view and is not seen well.
Is it possible to define a limit for which the image must be stretch? or is there another solution to avoid this?
Thanks.
Hello, @Thompson1977,
I am sorry but that image has been set using page builder element, and it has already pre defined classes and code, if you will check that page builder with the default WP Theme, you will find same behavior and which clears that this is not our theme issue, so the only possible way is media queries, you have to use media queries, assign Custom Classes to those rows/elements and set it with Custom CSS as per your requirements.
Regards, P-THEMES.
ok, thanks
Sorry, but it is not possible to block the ratio for the whole site? For example :
@media screen and (min-width: 3840px) { // For 4K Displays (Ultra HD) .container { width: 3810px; } }
That is, I have seen that some sites after 2k become boxed, that is, they no longer try to adapt. This could be a solution.
Thanks.
Hello, @Thompson1977,
Yeah that could be the solution that some sites do not adapt 4k… In that case that could only be possible using Customization.
Regards, P-THEMES.
Do your theme has feature to show available colours below the image of the product on home page and shop page.
refer t the screenshot: i.is.cc/1Mv92HC9.jpg
Hello, @sajeevan89,
First of all, thanks for showing your interest in Porto WordPress
Yes, you can show the color swatches on Shop/Category pages and on the home page as well, please check it on my test site here: https://hubdatasolutions.com/pearl/porto/shop1/
Regards, P-THEMES.
How to activate it?
Hello, @sajeevan89,
You can activate it from Theme Options easily, please watch this video: https://jmp.sh/Fd7K6ti
Regards, P-THEMES.
Hi, I could not find the swatches on product page when I add product. How can I enable it? What are the plugins should I use for https://www.portotheme.com/wordpress/porto/shop7/ ?
Hi, 1) Which plugins should I install for your shop7 ?? Refer my screenshot: https://pasteboard.co/SA5VwQQhrNIw.jpg
2) I could not find the Switcher Tab on WooCommerce Product. Refer to the screenshot : https://pasteboard.co/XctDpjh1hpLk.jpg
Hello, @sajeevan89,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for the Porto WordPress theme.
Regards, P-THEMES.
Are you sure your color Switcher is working perfectly?
Yes, I am sure, our color swatches are working perfectly fine.
Hey there Sorry, but I forgot to deactivate my license on a trial page. Now unfortunately I can not activate the license key. Can you help me somehow? Many greetings, Andy
Hello, @andreaso_de,
You can reset your purchase code by yourself.
Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-
Reset link: https://www.portotheme.com/support/reset-sites/
Regards, P-THEMES.
Hello PT-Support2, Tthanks a lot for the quick reply. Of course I have already seen the new Zendesk page from p-theme and tried to reset my purchase-code yesterday – w/o success. However, I then get the message: “No registered sites” (on the left side in blue font). But I can’t register either. Then I get the error message that the code is already in use. My mistake was to delete a WordPress installation WITHOUT having “unregistered” the Envato code before. I guess there is no other way than to reset the code manually. Greetings, Andy
Hello, @andreaso_de,
Ok, Please contact us via our support system: http://portotheme.com/support with your theme purchase code which you want to remove so that our experts will check and reset it for you.
Regards, P-THEMES.
Hello P-Themes Support2 Thx a lot for your very fast help and support. It worx. Best regards, Andy
You’re Most Welcome!!
From which Theme options, the links on Header Top are coming from.
https://i2.paste.pics/EUCEW.png
How to configure these link, and Enable or disable each of these.
From where to remove Sitemap text showing on Header Top.
Regards
Hello, @ShwetaHAG,
Those are the Top Navigations, you have to go to Appearance >> Menu and edit the “Top Navigation” Menu and modify it as per your requirements.
Regards, P-THEMES.
Hello,
Oh.. Great !!
Got it
I was trying to look at Theme options > Header and Top Header sections as well as Theme options > Menu section, to locate it.
But surprisingly, it is coming from the Appearance > Menu area.
Thanks for clarifying
Regards
You’re Most Welcome!!
The quick brown …How can I get this in more lines for example:
The quick brown fox jumps over the lazy dog
Hello, @Rembrandt_Lights,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
ul.products li.product-col .woocommerce-loop-product__title {
white-space: normal !important;
}
ul.product_list_widget li .product-details a, .widget ul.product_list_widget li .product-details a{
white-space: normal !important;
}
Regards, P-THEMES.
Yes !! It works. Thanks
You’re Most Welcome!!
Hello, the custom menu order is not working with your theme. Please advice.
Hello, @chavansoft,
Can you please explain your issue more clearly, if possible with some screenshots so that I’ll check and help you out further.
Regards, P-THEMES.
Hello, does your theme have catalog mode?
We want to upload products for review, not for sale.
Hello, @stkersln,
First of all, thanks for showing your interest in Porto WordPress
Yes, our theme has Catalog Mode, Yes, with Catalog Mode you can show/hide the add to cart button, price, review, etc of the products as per your requirements.
Regards, P-THEMES.
Hello! My shop sidebar is too wide on mobile devices. Is there a way to reduce shop sidebar on mobile? Its now like full width and i would like to make it like boxed. Site is jettools.fi and see screenshot taken from mobile: https://ibb.co/2k9gGM7
Hello, @Jettools,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and it will set that sidebar to 80% of the mobile screens.
@media (max-width: 991px){
html.sidebar-opened .mobile-sidebar {
width: 80% !important;
}
}
Regards, P-THEMES.
Thanks a lot!
You’re Most Welcome!!
My question is, If I use One License in a main Domain, say aaa.com, can I use the same License Key for its sub-domains?
aaa.com subdomain1.aaa.com subdomain2.aaa.com subdomain3.aaa.com
Hello, @shivaji,
No, Sorry to say that but this is not possible, 1 single license is for 1 single URL only, Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-
Reset link: https://www.portotheme.com/support/reset-sites/
Regards, P-THEMES.
From where to configure, so as, Not to display the Newsletter section (shown through Footer Top Widget Area), just in the Cart and the Checkout page alone.
We do Not want to show the Newsletter area in the Cart and Checkout page. Shown in Red color in below screenshot
https://i2.paste.pics/ETM6T.png
2. Similarly, from where to configure, so as, Not to display the whole Footer Area (shown through Footers Widget 1-4), just in the Cart and the Checkout page alone.
Shown in Green color in below screenshot
https://i2.paste.pics/ETM6T.png
Are settings available from within the Theme options. If so, from where can we hide (as per above 2 points) specifically on these pages.
If not, then, how to hide these sections (some other way), on specific pages like Cart and Checkout alone.
Please suggest
Regards
Hello, @ShwetaHAG,
1. Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.woocommerce-cart .footer-top {
display: none !important;
}
.woocommerce-checkout .footer-top {
display: none !important;
}
2. Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.woocommerce-cart .footer-wrapper {
display: none !important;
}
.woocommerce-checkout .footer-wrapper {
display: none !important;
}
Regards, P-THEMES.
There is an issue in the Design part. The Title of Product, Post, in Mobile View Overlaps whole Breadcrumb area, totally, if the name is longer.
Please check below screenshot
https://i2.paste.pics/ETLQP.png
URL – https://bit.ly/3BHlFCR
This does not looks good at all, and is ruining the visibility and customer experience.
Please resolve this
Regards
Hello, @ShwetaHAG,
This is because of the cache, your site complete CSS is coming from the cache: https://postimg.cc/RN8z9bL1 you have to remove the server cache and then deactivate it and then remove the site cache and deactivate the cache plugins and finally check back your site after removing the browser cache, it will solve your issue.
Regards, P-THEMES.
Hello,
Thank you for your response.
1. First of all, I tried steps you suggested, (Clearing Cache, and then Deactivate it as well as Plugin and Clearing Browser cache too). I even tried in Incognito window, later-on. And in other browser too
Unfortunately, that did Not resolved the issue at all.
I even tried to replicate the same on test URL, where there is NO Litespeed Cache installed too. But that issue shows up there also. That means there is Nothing to do with the Litespeed Cache plugin.
Please check below Sshots, where I showed, that I Clear caches and then Set it to OFF (Disabled it)
a. https://i2.paste.pics/EUA4V.png
b. https://i2.paste.pics/EU9VX.png
If that had been related to LSCache plugin, then the Title would have overlapped earlier also. (as shown in 3rd Screenshot also).
c. https://i2.paste.pics/EUA6Q.png
See above, it is working, till this much of width. And title wraps down properly.
3. Similarly, few other things also not working in Mobile like View (or small width of window in laptop), Like Form (Contact form 7 Advance, from demo content). in Ajax pop-up only, not working.
See below –
e. https://i2.paste.pics/EU9YL.png
This shows, that possibly it might be breaking only in the Mobile like view (or starts appearing breaking from some particular width). Below, the same Advance form working, till reasonable width-
https://i2.paste.pics/EU9Y3.png
PS: I have disabled Categories link from Breadcrumbs.
https://i2.paste.pics/EUAKW.png
Please check and resolve
4. However, if you still think that LSCache might be causing the issue, then can you please suggest, what settings or CSS do we need to enter in the “EXCLUDES” section (as below SShot), in order to resolve this issue
https://i2.paste.pics/EUARF.png
Regards
Hello, @ShwetaHAG,
Ok Got it, Then it requires Complete tested CSS to work with media queries, Can you please contact us via our support system with your site WP-Admin Login details so that our experts will check it for you and help you out, and please do not tell that you will not get any help there, this is not the platform for multiple issues and debugging, you have to contact us via our support system, Thanks for your understanding.
Regards, P-THEMES.
Hello,
Thank you for your response. No worries, I understand.
I created the Ticket with Support system. I only asked for queries, that can actually be answered here. Rest, OK
Actually, I sometimes felt, that your responses are bit quicker, with details and have some clarifications too
That is why, I preferred
Yes, I can understand, that is why I created Case for this issue with the Support team.
Just for Info – Please look at the Contact-us page of site also (in mobile view). Where the Text and form fields are overlapping too. Including the Subscribe button (coming from Footer Top widget).
URL – https://www.vasangini.com/contact-us/
PS: We had already Deactivated the LSCache Plugin too.(before writing our own previous comment, here on TF).
I think, that you might have already checked that.
We are using updated Wordpress, Woo, Theme and Plugins. And have Only Default Plugins Activated (and limited ones). No such Custom CSS (very few ones, and only those, that are provided by you).
Regards
Hello, @ShwetaHAG,
Please copy and paste the below-given CSS code to the particular page Custom CSS section and check back your site after removing the browser cache.
@media(max-width: 767px){
.wpcf7-form label {
line-height: 20px !important;
}
p {
line-height: 15px !important;
}
}
Regards, P-THEMES.
Hello, I have the following code in my Custom JS Code before </head> by default, I don’t remember putting it there. Tell me, is this something important, or can it just be deleted? Safari also displays the following error in the console: “TypeError: $ is not a function. (In ’$ (’. Header-row ‘)’, ’$’ is undefined)”, nothing critical, the site is working, just interesting.
Code://document.getElementsByClassName('header-row')[38].style= "min-heigh: 50px";
$('.header-row').css('min-heigh','0px');
$('.container').css('min-heigh','0px');
Hello, @max_z1,
That code is for the header row, if you do not set it for your site header row then you can simply delete it…
Regards, P-THEMES.
Hi Porto,
How to know the exact dimensions of the image (to do with same dimensions and insert it). In the slider the left big image is not showing good for movile devices and not to much good for PC also. (Im working with bakery pagebuilder with a predefined layout).
Also why in the previsualization in movile devices looks good and when i check in my movile the image looks desconfigured.
https://www.candleart.es/fr/thanks Porto
Hello, @Joaquim_,
I have just checked your provided URL and it is working fine for me, on mobile and on desktop as well, can you please share the screenshot of the image you want to know the dimension? so that I’ll check and help you out accordingly.
Regards, P-THEMES.
Hi Porto, I mean, in the slider the left image is big, is correctly in PC but in movile the half bottom part of this image is completely in grey with the button and should cover all the image.
I would like to know the exactly dimensions, to be showed good in movile.
thanks
Hello, @Joaquim_,
Can you please share the screenshot of the image and URL of the page on which it is and you want to know the dimension? so that I’ll check and help you out accordingly.
Regards, P-THEMES.
Hello Porto,
The picture of the candles should cover all red square nor just the top middle. Please provide the exact dimensions for the image. To be showed good in movile.
https://www.candleart.es/movile.jpgthanks,
Hello, @Joaquim_,
Please contact us via our support system with your site WP-Admin Login details so that our experts will check it for you on your site and help you out.
Regards, P-THEMES.
