1960 comments found.
Hi there, please add more product layout options like having the text not be center and other customize settings. Also I think your theme needs some work on its breakpoints, I had to disable Wishlist because the button has weird breakpoints where it loads on a new line in some screen sizes.
Hello,
Thank you for the feedback. At this time, you can change the text alignment of the product page with the typography options in Customize > Typography > Product.
Please open a ticket on the support site and share your website address. Our supporters will help you check remain issues.
https://uix.ticksy.com/BTW, we’re working on a new updates for this theme and trying to add more options that help people control the product page layout easier.
Thank you
Je souhaite un remboursement. Votre thème est une arnaque. Je l’ai acheté pour avoir un slider et au final pour avoir ce célèbre slider, il faut acheter une extension supplémentaire ! Etant donnée que mon achat ne correponds pas du tout a votre présentation je veux mon remboursment. Merci
Hello,
Thank you for your feedback. You can always open a ticket on our support site.
https://uix.ticksy.com/If there is nothing we can help, you can open a refund request to ThemeForest.
Thank you
Hi! I just update the latest version of the sober theme and plugin in found something rare on the related product slider on the detail product page. When i choose a variation (ex: shirt size S and color Yellow) all the related product images change to the same image of the variation… here is an screenshot.
https://www.dropbox.com/s/98l8476bnibotix/Captura%20de%20Pantalla%202021-10-19%20a%20la%28s%29%2012.46.58%20p.%20m..png?dl=0Once i refresh the page, the related products looks good. the url is frutocuatro.com
Hello,
Thank you for your feedback. We checked this issue on your website but it didn’t happen. It seems to be a problem from the variation swatches plugin and you have fixed it. Please let us know if you need further help.
Thank you
Hello, it seems that there is some problem in the download of plugins. https://ibb.co/z4rR7jN
Hello,
Thank you for your feedback. We’ve checked it again and were able to install it. Please try again.
Thank you
Hi, I have tried again but it gives the same error.
Please mail us your website address and the admin login credentials. We will help you check this issue.
https://themeforest.net/user/uixthemes#contactThank you
I need an email to register the user. Thank you
Actually, you can use any fake email to create users, then set the password manually. However, if you are not able to set the password, you can use this email: uixstore@gmail.com
Thank you
Hello. I have sent you the information through the form that you indicate to me. Thanks!
Hi,
We’ve replied your mail. Please check it.
Thank you
Hi please how can I addd a back top top button on home screen ?
Hello,
You can enable the “back to top” button in Appearance > Customize > Footer > Footer Content
Please open a ticket on the support site if you need more assistance.
https://uix.ticksy.com/Thank you
I can’t download the demo data, this message appears relative to the remote SOBER server.
Import completed!
Generated image ID 7 successfully (0 images left)
Starting generate 1 images
Finish setting up front page and blog page.
cURL error 60: SSL certificate problem: certificate has expired
Downloading sliders file
cURL error 60: SSL certificate problem: certificate has expired
Downloading widgets file
cURL error 60: SSL certificate problem: certificate has expired
Downloading customizer file
cURL error 60: SSL certificate problem: certificate has expired
Downloading content file
Hello,
It seems your SSL certification was expired. If you are using a shared hosting, you can renew it in the hosting control panel, or you can contact your hosting provider and ask them help you renew it.
Thank you
My hosting provider says that is for your ssl certificate that’s expired (same problem by dpresa > below)
Thank you for your information. We’ve checked the SSL certification on our server and tried the demo importer. It worked properly. Could you please try it again?
Thank you
Is not working… same message: Import completed!
Generated image ID 7 successfully (0 images left)
Starting generate 1 images
Finish setting up front page and blog page.
cURL error 60: SSL certificate problem: certificate has expired
Downloading sliders file
cURL error 60: SSL certificate problem: certificate has expired
Downloading widgets file
cURL error 60: SSL certificate problem: certificate has expired
Downloading customizer file
cURL error 60: SSL certificate problem: certificate has expired
Downloading content file
Please mail us your website address with the admin login credentials via the form on this page:
https://themeforest.net/user/uixthemes#contactWe will help you check this issue.
Thank you
ok thanks
Hi… how to make the blog page in the grid layout and without sidebar, like this link: https://demo.uix.store/sober/blog/?blog_layout=grid&layout_default=no-sidebar .....this is my link: http://www.ecommercepratico.com.br/florest_blog/
Hello,
You can change the layout of the blog page in Appearance > Customize. Please open a ticket on the support site, our supporters will help you check it.
https://uix.ticksy.com/Thank you
is there a dark theme option?
Hello,
Unfortunately, this theme doesn’t support dark version. There is the light version only.
Hello,
I have a problem in my cart page. Indeed, when I delete an item from my cart the page turns but never refreshes. Could you please help me? Also, a year ago I asked if it was possible to have a sticky add to cart button on the product pages. You answered that you would work on it. Have you found a solution since?
Sincerely,
Dylan
Hello,
Thank you for your feedback. It could be a conflict between the theme and one of installed plugins on your website. Please share your website address, so we can check it and assist you better.
With the sticky add to cart, we have found a solution for it. We will try to update it asap.
Thank you
Hello,
Thank you for your answer. My website is https://www.finca-home.fr/
Please inform me as soon as you find the solution because I have been waiting for it for too long.
Sincerely
Hello,
It seems your web-server blocked all ajax requests: https://prnt.sc/1w39c0u
Please contact the supporter of the hosting provider and ask them checking this issue.
Thank you
Hello,
Thank you for your answer, my hosting provider is ovh and they don’t block Ajax request. They can’t help me with this problem.
Sincerely
Actually, it could be a problem with the file permission, or the firewall of web-server. Sometimes, it could be the disk space is full. The best way is check the error log file from the web-server to see the problem.
You can also test this issue by changing the theme. So we can find out if this issue come from the theme.
Thank you
Hello after update my size variations on product show different and also customers can not choose different size (for example T shirt we have S and M size and M can not be choosen). What is this wrong? Thank you
Hello,
Thank you for your feedback. It looks like a problem of the variation swatches plugin. At this time, our theme has just supported a new swatches plugin. Please try it instead of the old one.
https://wordpress.org/plugins/wcboost-variation-swatches/We have tested this plugin and it is fully compatible with the theme.
Thank you
Hi Guys, Do you have an example where you can add an instagram feed on the footer? Cant seem to find one in your previews? Thanks 
Hello,
Yes, you can check the Instagram feed on the demo v12:
https://demo.uix.store/sober-furniture/home-v12/?header_layout=v2&header_wrapper=wrapped&footer_widgets_layout=2-columns&footer_content_enable=1&footer_instagram=1Kind regards
Hello again, I observed 2 issues after update: Related products appeared, even if they are switched off from the Customize/Shop/Product and I don’t want them. So I’ve Switched them off with code in the custom CSS: .related.products { display: none; }
Hello,
Thank you for your feedback. Actually, there is no option to disable the related products in this theme. We can confirm your CSS is correct. It seems a plugin on your website cause this issue. You can try this PHP code to remove it.
add_filter('woocommerce_product_related_posts_query', '__return_empty_array', 100);
Please open a ticket on the support site if you need more assistance.
Thank you
Hello, In product category page, when the option to show thumbnails on slider is selected (eg:https://demo.uix.store/sober/products/?products_item_style=slider), the design breaks when the second thumbnail is in different size/ratio that the first one. eg: https://prnt.sc/1volumw
Hello,
Thank you for your feedback. It seems the product thumbnails are not generated completely. Please share your website address, so we can check it and assist you better.
Thank you
Thank you for the reply. Can you please share an email address so i can send the website address?
You can use the contact form on this page: https://themeforest.net/user/uixthemes#contact
Thank you
Hi, it’s possible to show Instagram Feed only in Home page, I want to hide it in others pages…
Hi,
Yes, you can try this CSS to show it on the homepage only.
.footer-instagram {
display: none;
}
.home .footer-instagram {
display: block;
}
Thank you
Hi, thank you for your reply, the solution, however, does not eliminate the loading of images from Instagram because the element remains in the DOM (even if it is hidden), my request concerns the possibility of choosing where to show the instagram-footer because the loading of the same penalizes the performance of the site.
Hello,
It requires to use custom PHP code. You need to use a child theme and put this code to the file functions.php:
add_action( 'after_setup_theme', function() {
remove_action( 'sober_footer', 'sober_footer_instagram', 7 );
if ( is_home() ) {
add_action( 'sober_footer', 'sober_footer_instagram', 7 );
}
}, 20 );
Please open a ticket on the support site if you need more assistance.
Thank you
Hello,
How can I make Add to cart button always visible on mobile? All options are only on hover.
Thank you!
Hello,
The theme has an option to display it on mobile devices. You can find it in the theme options section. Please open a ticket on the support site if you need more assistance.
Thank you
Hi there, currently when I hover on price it is goes up and I can see “add to cart” only. I want to disable this function. Can you please let me know how to do this?
Hello,
Do you want to disable the “hover” effect? Please open a ticket on the support site and share your website address. Our supporters will check it and give the CSS code to disable it.
https://uix.ticksy.com/Thank you
Hi guys,
I’ve been using Sober for quite some years now. It’s all great. Except for the obsolete checkout page design.
Are you guys going to upgrade it into a 2 column layout or a multistep checkout flow anytime soon? Thank you!
Hello,
Thank you for your feedback. Yes, we’re having a plan to add more option for the checkout page with 2 columns layout. We will try to add it in a near update.
Thank you
Hello, After updating the theme and plugins, my swatches changed. Obviously there is some change in the plugin for the color swatches, but I cannot make them to look the same way – they were horizonraly aligned, now they are verticaly. Please advice!
Hello,
Thank you for your feedback. Could you please share an example URL to your product page? So we can check it and assist you better.
Thank you
Hello, this is the link, where you could see my swatches now: https://pinjewelry.shop/product/sanded-ring/
They used to be bigger and fixed in one row – now the 4th came to new raw. I tried with the new variables provided and this is the best I could achieve with them, but it is not as I want it. I don’t want them on a second raw.
As we checked, this plugin has just updated and added more CSS for pupular themes, includes this Sober theme. We think you should change to the plugin that we recommended. All data will be mapped to the new plugin automatically, so you don’t need to do anything.
Hello again, Now I saw that on the shopping page add to cart and wish list circles are almost entirely hidden after this update. I can’t find the reason for this, too. Please assist!
This plugin added a new swatches to the shop page and it caused this issue. At this time, please try this CSS to fix it:
.woocommerce ul.products li.product .buttons .variations_form {
display: none;
}
In the next update, we will try to support this update if it is possible.
Thank you
Hello, Thank you for the quick response! The code you’ve provided helped for fixing the shopping page. I didn’t get exactly what you are suggesting for the swatches thought? Which is the plugin that you are recommending? Isn’t this the one that comes with the theme. I don’t remember as I made the site a year ago. If not which is the one you suggest and does it provide pictures of colors swatches options? I will try it and if it doesn’t work I will go back to the previous version. Thank you again!
The plugin you are using was recommended by the theme. But it haven’t been updated for a year, until recently. So we had to find another plugin that could work properly with the theme.
Here is it: https://wordpress.org/plugins/wcboost-variation-swatches/
At this time, we are trying to support both, but this plugin seem to have the best compatible. You will have more options to customize swatches in every single product. You will have options in Customizer > WooCommerce too.
Hello,
Short update: I changed the plugin, but that didn’t help for my problem. I can’t find setting options for the new plugin, too.
But I found where the problem comes from – flexwrap set to wrap.
and I've added this code and it fixes both alignment and size issue. tooltips were hidden and now they are showing again..woocommerce .tawcvs-swatches { flex-wrap: nowrap; }
I would just ask to tell me where exactly the options are, as I don’t find them in the customizer.
Thank you!
I found the options as you mentioned. So all issues resolved. Thank you!
You’re welcome
Hi there.
Something is wrong with the Sober addons plugin, I cannot edit any page of my website, I can only edit when I disable this plugin.
I have already updated the template, the plugin and everything within my site but none of this works, I have also deactivated all the plugins I have and the problem is only solved when I deactivate Sober Addons.
What should I do?
Thanks.
Hello,
Thank you for your feedback. We’ve checked this issue on our side, this plugin worked well. Firstly, please try to delete this plugin and reinstall it. If the problem still remain, please open a ticket on the support site and provide the admin login credentials. We need to check it from the backend to find the issue.
Thank you
Greetings, I am having issues with the image thumbnails for the products always being blurry. We have tried changing the ratio, changing it to 1:1, and the 3rd option to upload the thumbnail at its original size. None of these options are taking away the blurriness of the thumbnails on the product page. Please let us know how this can be resolved. Thanks!
Hello,
By default, WordPress always reduce the image quality by 20%. You can check this topic for more information and follow it to disable this images compression.
https://wordpress.org/support/topic/image-compression-15/Please open a ticket on the support site and provide the admin login credentials too. Our supporters will check your website and give you move ideas to solve this problem.
Thank you
