120 comments found.
Hi, I bought this theme for may customer for her room booking. But can’t find where to set different prices ? Prices are set for nights, weekend or weeks, and different according to seasons. ex : 1 night 140€ weekend (friday to saturday 2 nights) : 250€ week (7 nights) : 900€ and higher when it’s in season.
how can I configure that ? thanks
Hello,
Thank you for choosing our theme!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Mikado Portfolio part of
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Hi, I have pbm with augustine core and woocommerce… when I validate my checkout page, it’s not working with bank transfer or payment at delivery, error 500 erreur ajax checkout. When I deactivate augustine core plugin, it’s working… can you help ? I tried to send a message on the ticket platform but error too on my account submit request. you can test here : https://lesgrainsdeprovence.com/produit/a-la-decouverte-du-tarot-de-marseille/
Hi there,
Once we check, our help center is working perfectly fine so please check if you have entered the correct Profile, Theme, and purchase code.
If you by any chance still have issues please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
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thanks I delete theme and leave only elementor and it’s working better 
my profile and purchase is checked, I just have a new adress email so why i couldn’t change it I create a new profil with it and my purchase (same email themeforest) but can’t send support.
Hi there,
Please send a mail to this address and include your purchase code, the issue, and a ticket will automatically be created for you.
Support
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Hi, I have a question before buy the theme: This Augustine theme includes WP Bakery Page Builder?
Thanks, Susi.
Hello,
Thank you for taking interest in our theme!
Unfortunately there is no demo content version built with WPBakery. Theme uses Elementor as page builder and the demo content is built using this plugin.
The theme is compatible with WPBakery, and all of the theme’s shortcodes are also available with this page builder, so you can use it to build your content. However, this plugin is not included with the theme and if you wish to use it you need to purchase it separately.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
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Oppss, It’s a shame but OK, no problema. Thank you so much for the quick answer!
Susi.
You’re welcome.
You can check some of our thematically similar themes which use WPBakery as page builder in this link.
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Hello, this is a pre-sale question. Does booking function in this theme support ical sync so it can be integrated with Booking.com reservation system?
Hi there,
Thank you for taking interest in our theme!
Such an option, unfortunately, does not exist within the theme. The Augustine booking system is our own where the reservation form is integrated within the theme and the process of purchasing goes through WooCommerce where we do use their functionality for this purpose.
However if you want to organize the booking or a request differently then you will need to edit our theme files, as there is no option to make a reservation request other then through our booking form.
Do let us know if you have any additional questions.
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It is possible to set the price of the room:price per night for 1 person 79 € I need to set the room price for 2 persons 89 € / night and so on
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will take a closer look.
Support
Mikado Portfolio part of
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Hi, I purchased this theme and I didnt find the way it was shown in demo. No starter templates, the demo content that I imported in incomplete. Kindly do the needful for refund.
Hi there,
We located your ticket at our Help Center and as we can see the ticket is updated with an answer. Please check the ticket status now and continue the conversation at Help Center.
Thank you.
Support
Mikado Portfolio part of
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Hi,
I have purchased this theme and using this at www.themerchantgallefort.com I first installed this and registered the theme and installed the demo as well, then I faced an issue with the hosting and reinstalled to the same domain but now when I try to install the demo, while registering I get an error saying installed to other domain error. Please help.
Hi there,
Thank you for reaching us!
We have deregistered the purchase code for you. You should be able to register the theme now.
Please note that it’s necessary to deregister purchase code before resetting your database or reinstalling your WordPress.
Support
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How I disable the “Book Your Stay” circle button?
Hi there,
This is a button widget on our homepage so you can simply remove it once you edit your page with Elementor.
If you need any further assistance, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
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I purchased this theme on March 2021 and I didn’t had the chance to work on it as my customer was slow with the content. Now that I start working on the project, when I go to edit the widgets, I’m getting fatal errors, although I just did a clean install of the wordpress and the theme as well. Is there any chance to assist me on this please?
Hi there,
Thank you for reaching us!
In case that you are running latest WordPress version, please note that we haven’t tested our theme with WP 5.8 yet, however you can try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our help center and our support team will be happy to help.
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Mikado Portfolio part of
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We have acquired the theme, and after installing the “Augustine” theme, we received an email informing us that the site is damaged and that WordPress encountered an error with the plugin, Augustine Core. We asked the author for assistance, he replied and we followed the instructions but the plug-in AUGUSTINE CORE, that disturbs wordpress and generates the error is necessary for the functioning of the theme. We are unable to use the theme correctly. How can we ask for a refund of the amount spent?
Hello,
Thank you for reaching us!
Please submit a ticket to our Help Center and include your website URL and one of our support agents will investigate this further.
Support
Mikado Portfolio part of
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1-hello does the theme has its own booking system? does it uses a plugin for bookings? which one?
2-i want to use this theme it for a hotel that also wants to build an eshop for its boutique store where it sells physical products and wants to give website visitors the option to bundle bookings for rooms with physical products from its boutique store like candles, creams etc so that customers receive special prices. how can i do this? so in the page that they book the room and select the dates i also want for clients to see recommendations from the hotel’s boutique stores like candles and creams that if the purchase together with the room they get a better price.
Hello,
Thank you for taking an interest!
1. The Augustine booking system is our own where the reservation form is integrated within the theme and the process of purchasing goes through WooCommerce where we do use their functionality for this purpose.
2. While the theme is compatible with the WooCommerce plugin, and you can sell products as well, the option to bundle products and rooms unfortunately doesn’t exist within the theme.
If you have additional questions, let us know.
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thank uu
Hi there,
You’re welcome.
If you have additional questions, let us know.
Support
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Hello, how can I change the SVG icons in the amenities
Hello,
Thank you for reaching us!
To change or add custom icont to Amenities, go to Augustine Room > Room Amenities > open the amenity for editing and change the icon, or add custom icon SVG code here.
If you have additional questions, please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
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Hi, I am interested in this theme. May I know, Can I connect this theme with my PMS software? Means, we are selling our rooms from many online sites, our website and also offline. so there should not be over booking. I need to confirm if I can connect this theme with my pms software.
Hi there,
Thank you for taking interest in our theme.
The Augustine booking system is our own where the reservation form is integrated within the theme and the process of purchasing goes through WooCommerce where we do use their functionality for this purpose.
However if you want to organize the booking or a request differently then you will need to edit our theme files, as there is no option to make a reservation request other then through our booking form.
If you have any additional questions please let us know.
Support
Mikado Portfolio part of
Qode Interactive
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sync through iCal to synchronize listings through different sites such as Airbnb??
Hi there,
Thank you for reaching us!
Unfortunately that is not a feature of the theme. You can try achieving this with some 3rd party plugin, however we cannot give you an exact recommendation as we haven’t tested such plugins with the Augustine theme and we cannot guarantee it’s 100% functionality.
If you have any additional questions please let us know.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, unfortunately some changes and configurations are not applied. For example, after confirming several times, the logo is not adopted as desired. We have re-imported the theme twice and find that we cannot customize content. We urgently need individual support.
Hi there,
Thank you for reaching us!
This could be if the page has a different logo set in the local page options. Local page options will override global theme options and we recommend checking this article where this is explained in more detail – The Global And Local Settings Info And Troubleshooting.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our help center and our support team will be happy to help.
Support
Mikado Portfolio part of
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Urgent question; how to hide reservation forms in rooms, we will not use prices and room reservation
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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how to give another link to reservation button on top? can you please give shortcode or html? this is not working
Hi again,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Hey there, I am trying to get to your support page for the Augustine Thene as I have trouble uploading demo content and custom fonts but the link helpcenter.qodeeinteractive.com/ doesn’t work – please let me know where to get in touch with support! Thanks!
Hi there,
See here how you can submit a ticket: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Hi . i open a ticket because demo import luxury have a bug in Header homepage. please reply me asap
Hi there,
Once we check we do see that your request has been answered to so if you need any further assistance please continue the conversation with our support team.
Thank you for your patience.
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ticket is 130376 and nothing reply me !
Something have problem with demo import Luxury-Hotel, in my case header in laptop see bad. If something have resolve this issue contact me
Hi there,
Once we check we do see that your request has been responded to so for any additional assistance please continue the conversation with our support team as they can help.
Thanks.
Support
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no tnx i still ask refound
Hi there,
We are sorry to hear this, though you can always read more about refund policy here.
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We have a property with many rooms. Apart from renting out each room, we would like to have a provision of booking the entire property. For this functionality, using your theme/plugin, would it be possible for us to show dates on which all rooms are available? Also, if a user books the entire property, would the software mark all rooms as booked?
Hi there,
Unfortunately, this is not possible with our theme. You can make reservations for separate rooms, but there is no option to book the whole property at once and make all rooms unavailable automatically.
Let us know if you have any additional questions.
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Hello! I am interested in buying your theme, I like the design.
I understand that the site is developed in days by the calendar. However, I would like to know if the booking can be handled for hours?
Hello,
Thank you for taking interest in our theme!
The option to enable booking by dates unfortunately doesn’t exist within theme options.
You can read more about how to set up room booking in this article.
Please let us know if you have more questions
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Hi there. i cant find the demo ’’one click importer’’. can you help me?
Hi there,
Thanks for writing in! Please check this article that can help you. If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help. Thanks.
Support
Mikado Portfolio part of
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