5230 comments found.
HI! can you help me with the ID for ticket as I am not able to create the ticket in the support login. Thanks
Hi,
whats your forum accout name ?
Kind Regards UT
Hi there, I have purchased this theme and would like to know how to do the following please:
1. How do I instal a page from an different demo (I have demo 49 installed and would like a couple of pages from demo 23)
2. How do I change the copyright test at the bottom of the site? (e.g. powered by united themes)
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
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Renew Premium Support
Register here
Find your Purchase Key
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We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Hi, I have a question with regards to demo #44. Is it possible for the slider demo to showcase images to my other pages/blog posts, instead of portfolio?
I like the slider displays of#43 and #44, hence I bought the theme. Now I’m concerned that I’m limited by it if it only allows portfolio displays.
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Missing pages when installing #18 demo. How can i correct it?
Hello, I’m ready to purchase this theme and I need to make sure that it will work absolutely fine on my Wordpress.com hosted site (Business Plan).
I understand that in the past (years ago…) this was not possible… but nowadays you purchase a Wordpress.com Business Plan for exactly that reason… To upload any theme and plugin you want.
Therefore, can you please confirm that everything will work fine? Thank you!
Hi,
yes it works – you can upload custom themes – you just have to make sure that during the website installation process (demo import) the site has to be public otherwise the installer cannot load the demo files.
Best UT
Ok thank you, I’ve proceeded without any major problems. However, apart from the theme and initial demo installation…. does this mean that I have to turn the website into Public even when I load other single demo modules from the Page Builder?
Hi,
no thats not the case here, templates can be loaded on the fly. Just the initial demo installation process needs to be done when the site is public – you can turn it private again afterwards.
Best UT
That’s great. Thanks!
The theme feels & looks awesome btw!
Please reset our code… We cannot get to the forum to reset anymore
Hi,
what do you mean by “reset”? Your forum account?
Hello, I want to share a bug in your theme. Whenever I change header or navigation typography, the header gets disappeared from the front. Then I always have to change settings in Header -> color -> Always Show Header And Navigation. Also I cannot change the header navigation color, if I change it header layout changes to default and vice versa. Please fix these errors because it is from the beginning. Thank you
Hi,
please follow the screen instructions in this case, means check Brooklyn > Server Health and make sure all entries are green. In your specfic case, the max input vars.
This will solve the issue.
Best UT
OK, thank you
I renewed the support but my profile on your support website is still expired and i can’t post my questions, on your site, my username is websy
Hi,
your status should have changed in the meantime. Please check back with the forum.
Best UT
Oh please don’t purchase this theme, I have worked with more than 50+ projects. But this theme seems to be worse till date, looks like all the rating and sales are bought or bots those are, worse support and theme doesn’t function as desired at all. Please don’t fall for it
Hi,
its not possible to buy review or use bots for it. All the review are customer reviews. If you have issue, our support can help you out. But depending on workload, this can take longer than usual.
Best UT
I installed the theme and everything. But it is so slow! Now my website takes 20-30s to load. 
how can we fix that?
Hi,
please have a look here: https://knowledgebase.unitedthemes.com/docs/improve-loading-speed/
Best UT
Hey, I purchased this theme yesterday. There are quite a few issues on this theme, what I see on preview unable to view when I update it.
Your support UI is so horrible, I don’t even know where my ticket disappeared. Can someone help me to fix my issue please?
Mind responding for my tickets?
Hi,
if you are already registered, please use the following link to open a thread: https://helpdesk.unitedthemes.com/index.php/ThreadAdd/2/?s=fb7fee145ca0e3eaf3bedce8a78cdbf45bfd90de
Best UT
Good evening, I would like to know if it is the possibility of creating multilingual site. Is this possible for free?
Hi,
you can use Polylang here for example. But WPML works best.
Kind Regards UT
Hello
I would like to know how to change the text that appears under the domain of the page when I share the link … where it says “a creative agency located in Brooklyn, New York, ......”
Thanks!!!
Hello
I would like to know how to change the text that appears under the domain of the page when I share the link … where it says “a creative agency located in Brooklyn, New York, ......”
Thanks!!!
Hi,
that text is generated by the hero content. For full control you should go with a SEO plugin such as Yoast: https://yoast.com/wordpress/plugins/seo/
Under the get premium button there is a link to a free version which should cover all your needs.
Best UT
Thanks!
Hello, I have a pre-sale question. I really like Demo 45 but I want to ask, is it possible to have the tiles linking to pages other than the portfolio or to not link anywhere at all?
Thank you!
Hi,
the click can be disabled with CSS here, it has been discussed on the forums, as well as the linking to pages instead of portfolio pages.
Best UT
Thank you for the fast response. If I purchase the template, will I get assistance with this matter? I would greatly appreciate it.
Thanks again.
Hi,
yes of course.
Best UT
Thank you so much… I purchased the theme now and I would like some help only with keeping the tiles on the homepage but link them to custom pages that I will create (demo 45). Of course, removing the portfolio sorting from the top too… How can I get in touch? Many thanks
Hi,
please raise a thread here: https://helpdesk.unitedthemes.com/
We will come back to you as soon as possible.
Best UT
Hi, I would really appreciate some help with this matter. I made a thread on Thursday and it’s blocking with the deliverable at the moment.
https://helpdesk.unitedthemes.com/index.php/Thread/26085-HELP-Portolio-tiles-linking-to-custom-pages/Many thanks!
Hi,
check back with the forum 
Thank you for the reply… I left my comments on the forum. Appreciate the help.
Hi, I’m about to buy your theme. Where can I buy those video backgrounds you use (similar ones, I know you can’t buy Microsoft ads 
must be from videohive, but what keywords did you use?
Their is a name Amanda H top right on images on the site in installed how do I change this please. Scroll down to My projects, http://imajenarts.com/
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
bought support for 12 months. I can’t go in to ask a question. writes: Access denied! You have not purchased any products from us. Access to our support forum is only possible with a valid purchase.
Hi,
did you use the envato login button and granted the access needed to access the forum?
Best UT
Good afternoon. Yes, I did everything, but my question has not been answered for many days
https://helpdesk.unitedthemes.com/index.php/Thread/26034-Theme-20-media-didn-t-load/I paid for support for 12 months. Why don’t I receive a response within the time guaranteed by you? I have to wait more than a week
How do I change the hero of a demo? I want to use the hero of another demo in the current demo
Why cant I access helpdesk? It keeps denying me access
Hi,
please use the envato login button after clicking on register / login. The grant the permission requested and you should be logged in automatically.
Best UT
How do I change the colour of the font on my Basket page to white please
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Hi, I want to install only theme page content(without theme options). How can I load other pages without affecting the theme settings? Beacuse I want to use multiple homepage instances on my webpage. It overwrites my theme settings every time.
Hi,
you can use the template loader as drscribed on this page: https://knowledgebase.unitedthemes.com/docs/how-to-change-your-site-to-another-demo-style/
Kind Regards UT
Awesome. Thank you. So I want to use Hero Connecting Dots in another page. Can i do this?
Hi,
Heros are not available inside the template loader, but each demo can of course display the hero of another demo. In your case its an overlay setting of the hero itself. When editing the page, sroll down below the editor and inside the hero tab of brooklyn metapanel you can find all related hero setting. Connecting dots itself is available for image hero – hero video.
