7265 comments found.
Hi, please be so kind to contact us via our contact form at themeforest.net/user/codexthemes and provide your purchase code, thank you
PSD for GemCoin are purchaseable or included?
Hi, please be so kind to contact us via our contact form at themeforest.net/user/codexthemes , thank you
Its ok
Hi, there is a license violation on your side: you use TheGem on multiple website under the same license. Please contact us via our contact form at https://themeforest.net/user/codexthemes in order to resolve this license violation issue. Thank you
Hey There,
We just purchased the theme and we want to develop the website on Cloudways Temp Domain. How to use license on that and then use it on real domain?
Thanks
Hi, thank you for your purchase. Please check https://codex-themes.com/thegem/documentation/#license-terms
Thanks for the info but Cloudways are missing in Development Mode.
How to request and use it on final when we complete in Cloudways?
Thanks
Hi, just feel free to contact us via our support at codexthemes.ticksy.com and our support colleagues will organize everything.
Hello. I have a question: on my website I have a video portofolio. In order for the videos to be responsive and to look like real formats (1:1,9:16) I have to sacrifice how videos are displayed on pc( 9:16 formats are very big on page on pc). Do you have a solution for this?
Almost 24 hours and I did not receive an answer to a simple question … That with active support, I do not want to imagine how long it will take you to answer after the support expires. It’s good that I didn’t review this theme the other day, I was about to do it.
Hi, sorry for any delays, did you submit a ticket at codexthemes.ticksy.com? If not, please be so kind to resubmit this there as in this way all support requests are being processed much faster. Thank you.
Will do that, but please put this in the description. I’ve lost 24 hours to find out that I need a ticket although I saw that for other questions it is not necessary a ticket…
Sure, please provide a ticket number after submitting
Ticket #2919385 thx
My website is down after installing theme and clicking the active button!
There has been a critical error on this website. Please check your site admin email inbox for instructions.
Hi, please contact us via our contact form at https://themeforest.net/user/codexthemes and provide your URL, we will check
Hi guys,
I have a problem with portfolio item settings. I don’t want to have hover icons at all. Apparently, I can’t disable that option in portfolio item settings. I did find this piece of code:
I’ve tried to delete this part ” class=”icon and it did work in not having a hover icon, but, when I tested it to see if my link works, it didn’t go to the cases page. It was as if I didn’t have a link to a case study page.
Any idea what I can add to disable that class icon?
Thank you
How would I disable Portfolio links, so that the grid is still displayed, but nothing in any grid is clickable?
Hi, replied per mail
Hello, Presale question; On the diffèrent blog layouts, can the space between colums be adjusted ? Many thanks in advance.
Hi, thank you for your request.
Yes, sure, blog grids are very flexible in settings: you can add any spacings, variate it depending on device (desktop, tablet, mobile), define number of columns, use flexible paddings/margins etc.
More facts:
1. TheGem includes 400+ fully pre-built multi-page and one-page websites and page templates in total (for different purposes), which can be easily imported in your own WordPress installation and could be a perfect starting point for your own website (check here https://codex-themes.com/thegem/meta-splash/). Of course, you can easily combine different demos, mix & match them and edit in an easy way. For example, you can choose to import some ready-to-use website and after that add some more pages / templates from other pre-made websites to this imported website. It is very flexible. Please check this video: https://codex-themes.com/thegem/wp-content/uploads/2019/09/new3.mp4
2. TheGem comes with powerful and easy-to-use visual page editors – Elementor & WPBakery Page Builder. This drag’n’drop visual editors allow you to create and edit your pages in front end, immediately seeing the visual result. Elementor check here: http://elementor.com/ , WPBakery here: https://youtu.be/U5N9e5FFbxc
3. TheGem includes all features, tools and functions which are needed to make an awesome looking and performant website without any coding knowledge. It is very easy to use and intuitive in setting up and building.
4. TheGem comes with an ultimate tool for building webpages in a speed of light: TheGem Blocks . Blocks is a huge collection of pre-designed page sections like hero, contact, about, portfolio, blog, pricing tables which you can insert in your page with one click. Learn more about it here: https://codex-themes.com/thegem/blocks-landing/
5. TheGem is a performant WordPress theme with an excellent onpage SEO, so you can be sure your website will be very good anticipated by Google with very good search rankings
6. The price for TheGem’s license includes everything you see on our demo website and all needed features. Plus, it included premium plugins like WP Rocket, WPBakery Page Builder, Revolution Slider and LayerSlider. So you do not need to purchase or install any other additional plugins or tools for this. And you don’t need to purchase annual subscription of Elementor Pro, as TheGem extends the free version of Elementor with all needed cool features.
7. For this price you will also get a premium 5-stars support by the team of our professionals. So in any case of any questions and requests you can always count on a high professional support
8. TheGem is rated with 5 stars and trusted by 60K customers. So you can be sure you buy a very solid high quality product.
I need someone to solve my issue. I see that you answer to other people’s situation. Will you solve my license issue or do i have to buy another theme??
Hi, already replied, please check
Hi,
1 Is this theme FULLY compatible with Elementor?
2 Can we import demo with one click?
3 Will demos look 100% like on your page? Not just homepage, but all pages. 100% replica (with menu, submenu and pages). Everything.
4 Where can i see theme documentation?
Thank you Nice job w/ theme.
Hi, thank you for your request.
1. yes, 100% compatible and extends Elementor with additional features
2. yes, please check video https://codex-themes.com/thegem/features/features-one-click-demo-import/
3. yes, all pages will be 1:1 identical with the previews
4. please check here https://codex-themes.com/thegem/documentation/
More facts:
- TheGem includes 400+ fully pre-built multi-page and one-page websites and page templates in total (for different purposes), which can be easily imported in your own WordPress installation and could be a perfect starting point for your own website (check here https://codex-themes.com/thegem/meta-splash/). Of course, you can easily combine different demos, mix & match them and edit in an easy way. For example, you can choose to import some ready-to-use website and after that add some more pages / templates from other pre-made websites to this imported website. It is very flexible. Please check this video: https://codex-themes.com/thegem/wp-content/uploads/2019/09/new3.mp4
- TheGem comes with powerful and easy-to-use visual page editors – Elementor & WPBakery Page Builder. This drag’n’drop visual editors allow you to create and edit your pages in front end, immediately seeing the visual result. Elementor check here: http://elementor.com/ , WPBakery here: https://youtu.be/U5N9e5FFbxc
- TheGem includes all features, tools and functions which are needed to make an awesome looking and performant website without any coding knowledge. It is very easy to use and intuitive in setting up and building.
- TheGem comes with an ultimate tool for building webpages in a speed of light: TheGem Blocks . Blocks is a huge collection of pre-designed page sections like hero, contact, about, portfolio, blog, pricing tables which you can insert in your page with one click. Learn more about it here: https://codex-themes.com/thegem/blocks-landing/
- TheGem is a performant WordPress theme with an excellent onpage SEO, so you can be sure your website will be very good anticipated by Google with very good search rankings
- The price for TheGem’s license includes everything you see on our demo website and all needed features. Plus, it included premium plugins like WP Rocket, WPBakery Page Builder, Revolution Slider and LayerSlider. So you do not need to purchase or install any other additional plugins or tools for this. And you don’t need to purchase annual subscription of Elementor Pro, as TheGem extends the free version of Elementor with all needed cool features.
- For this price you will also get a premium 5-stars support by the team of our professionals. So in any case of any questions and requests you can always count on a high professional support
- TheGem is rated with 5 stars and trusted by 60K customers. So you can be sure you buy a very solid high quality product.
Please do not hesitate to contact us in case of any further questions.
Thank you
You are very welcome
Are there currently any Issues with Elementor Pro? As soon as I make the Update to 5.2.0 and Have Elementor Pro active, the site produces an error on certain pages. (... some do work.)
Hmm, while trying around a lot, I stumbled across this error message:
Uncaught Error: Call to undefined function is_product() in wp-content/themes/thegem-elementor/inc/woocommerce.php:2129 Stack trace: #0 wp-includes/class-wp-hook.php(303): thegem_elementor_templates_product_before_do_single() #1 wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters() #2 wp-includes/plugin.php(470): WP_Hook->do_action() #3 wp-content/plugins/elementor-pro/modules/theme-builder/classes/locations-manager.php(272): do_action() #4 wp-content/plugins/elementor-pro/modules/theme-builder/classes/locations-manager.php(184): ElementorPro\Modules\ThemeBuilder\Classes\Locations_Manager->do_location() #5 [internal function]:
Does this help to figure out what’s goung on? It has definitely to do with the new TheGem version and Elementor Pro.
Hi, would you be so kind to contact us via our contact form at https://themeforest.net/user/codexthemes and provide your URL so we can check? Thank you
Thanks, I wrote a support ticket…
Hi, Why Autoptimize is integrated in the theme, while WP Rocket allows to minify files ? (My host refuses to install Autoptimize for security reasons.)
Hi, we have made optimal default settings for TheGem. Sure, you can skip Autoptimize and use WP Rocket only. If you need any assistance, please contact us via codexthemes.ticksy.com
Thanks for your return!
I have a problem with a license that won’t work with a site that i had to reset and lost the registration. Tried to create a ticket but i cant because i requieres that i purchase another license. I have no other way to communicate this issue and solve the problem with the license.
Hi, please send us a message via our contact form at https://themeforest.net/user/codexthemes and provide your URL.
Sir, I am facing some issues when i install this theme, i also open a ticket for this issue, and now the message appears that you exceed the activation limit for purchase key. even this is not useful for me only the single time, so kindly tell me what is the benefit for me to purchasing this theme for six months??
kindly resolve my issue asap
Hi, we have replied in your ticket
Hi, I want to use this theme on my https://harajukuclothing.net/ website! Please give me Discount, Thanks
Hi, thank you for your interest. At the moment there are no sales campaigns running and there are no discounts. Please contact us via our contact form at https://themeforest.net/user/codexthemes for further details. Thank you
This theme become more powerful with new plugin for optimization wp-rocket. Awesome work, and keep it like that. And it would be nice to add some translate plugin like polylang.
Hi, thank you so much for your words, it is a great motivation for us! Please share more details on your suggestions via our contact form at https://themeforest.net/user/codexthemes . And please do not hesitate to rate us here on themeforest, it would be much appreciated!
Здравствуйте! У меня предпродажный вопрос. Мне очень нравится ваша тема и я хочу ее купить, но в шаблонах я не нашла ни одного варианта, связанного с арендой. Мы занимаемся арендой оборудования и возможно, что после приобретения вашей темы мы не сможем подобрать плагин по аренде для вашей темы. Что вы можете посоветовать. Заранее спасибо
Добрый день Елена, спасибо за Ваш запрос. Будьте добры связаться с нами через нашу контактную форму https://themeforest.net/user/codexthemes и мы детально обсудим Ваши требования и подберем наилучший вариант.
Hey guys, my website doesn´t look very well in Edge Explorer, it seems like its just a huge picture instead of a website, is it a new update that i am missing? it was working perfectly the last few months
Hi, please use our contact form at https://themeforest.net/user/codexthemes and provide your URL, we will check
Hello , i’d like to ask about my purchase for thegem theme, it seems my activation not working , it said exceeded the limit of activation. but when i check at the registration manager only 1 active license used, can you give me the solution for my problem?
Hi, please use our contact form at https://themeforest.net/user/codexthemes and provide your URL, we will check
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