13768 comments found.
I have a license certificate but there is no License key to activate. Where is the license key?
Hi,
Thanks for contacting us!
Please refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token 
Regards, Yigit
Hi there,
Today I’ve purchased a new version of the Enfold theme (version 4.8.7.1) from the Envato Market website. (because I wasn’t able to update from Enfold version 4.5 to the latest version, despite the Update Now button in the older 4.5. version).
After downloading, installing and activating the newer Enfold theme today I have a problem making changes on the homepage itself on my website. The homepage is continiously trying to load the info on the homepage without showing any information. (e.g. I use the ‘classic editor’ plugin).
If I deactivate the classic editor plugin the site comes up with a message “there is a critical fault on this site”. It doesn’t make any differe nce when I deactivate all plugins. Very enoying so far and now being busy for days in a row trying to solve this issue.
Therefore I was hoping that all update and homepage problems should be solved by purchasing the latest Enfold theme version. Unfortunally it doesn’t seem to work that way.
I have retrieved a valid Envato Market token for future updates. (using the envato market plugin) and upload the envato market zip file.
Further more: I use PHP version 7.4.25 form my hosting provider.
Maybe you can help me with any good information to solve this Enfold theme problem I have. Looking forward to your reply.
Best regards, Frits Stel – Netherlands
Hi,
Thanks for contacting us!
Could you please start a thread on our support forum – https://kriesi.at/support and attach FTP and WP admin logins in private content field so we can look into it? 
Regards, Yigit
I would like to install Import demo but error when accessing the file for download : cURL error 28: Connection timed out after 10001 milliseconds
Hi,
Thanks for contacting us!
We have imported the demo for you. If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support 
Regards, Yigit
fond and colors and not updating in frontend after saving in Avia template builder, v5,8.2 and v4.8.7.1 using.
Hi,
Thanks for contacting us!
If you are using a cache plugin, please make sure to clear cache after making changes. If that does not help, there might be an error in your custom CSS. You can check for CSS errors using this website – http://csslint.net/ 
Regards, Yigit
i am using cloudflare and this is happening even after disable cloudflare and purging all cache. there is no any custom CSS i have. it is working fine with older version but not with 4.8.7.1. This is something else i think.
I’m having the issue with the menu on mobile. When I click the Menu on Mobile it’s not opening. I purchased theme one year ago. It looks like it is updated. Can you please, take a look? https://zotorganic.com/ Thank you so much in advance!
Hi,
Thanks for contacting us!
You are currently using Enfold 4.8.1. Please firstly try updating Enfold to the latest version 4.8.7.1 – https://kriesi.at/documentation/enfold/theme-update/ and let us know if that does not help so we can look into it 
Regards, Yigit
Thank you ! I just updated on development website and the issue didn’t resolve yet. This is the URL https://zotdev.wpengine.com/
Hi,
Could you please try de-activating all active plugins and check if that helps? It seems like a plugin conflict.
Regards, Yigit
How can I change mobile menu font ? Using side bar menu on desktop.
Hi,
Thanks for contacting us!
Please go to Enfold theme options > Advanced Styling and edit “Menu Links in overlay/slide out”. If that is not what you meant, please elaborate on the changes you would like to make. If you have screenshots, you can upload them on imgur.com and share the link here 
Regards, Yigit
Hi there, Can you please provide me a solution for updating my Enfold 4.5.7 version (2019) to a 4.8.7.1 version (2021). In the Wordpress back-end there is an update available, but when pressing the Update Now button I receive this message:
Errors occured checking on 2021/11/16 17:23: Download Package URL: Errorcode 404 returned by Envato: Not Found: - description: The purchase you have requested is not downloadable at this time.: - Possible cause: your download limit might be exceeded – please try again later. Download Package URL: A problem occured accessing your download link. Unable to perform update. Following Envato package errors occured: Enfold – Request for Download URL failed.
Looking forward to your reply,
Frits
Hi Frits,
Thanks for contacting us!
Please refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and generate a new Personal Token and try updating the theme with that. Please try using – https://www.envato.com/lp/market-plugin/ as well.
If that does not work, please contact Envato support as you might have reached your download limit as the error message says.
Regards, Yigit
Hi Enfold, loving the updates. We are getting this error on the menu in lighthouse test:
are not contained by their required parent element
Some ARIA child roles must be contained by specific parent roles to properly perform their intended accessibility functions.
missing bit is a shortcode with “role”
Hi,
Thanks for contacting us!
We have fixed that issue and working on other accessibility improvements. We are going to try to include them in upcoming version but if we cannot, we will surely include them in the one after the upcoming 
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support 
Regards, Yigit
Perfect ,thank you Yigit.
Hi!
I am interested in purchasing this theme for another of our clients. More specifically, the Enfold version build but first I would need to make sure:
this version of the theme is also woocommerce compatible? Is the Events Calendar Pro plugin included? It is not very clear to me
I am awaiting your response
Regards
Hi,
Thanks for contacting us!
Enfold is fully compatible with WooCommerce and Events Calendar Pro however plugins are not included in the theme. Only plugin included in Enfold is LayerSlider plugin 
Let us know if you have any other questions and enjoy the rest of your day!
Regards, Yigit
ok! Thanks
Hi, I have a little problem. Long time ago i added a video to “Color Section elements” and it works. But yesterday i looked page (client page) and in this section is only note: “Video not available”. I have tryed different youtube links but result is same.
Hi,
Thanks for contacting us!
Which version of Enfold and WordPress are you using? Please make sure that you are using Enfold 4.8.7.1 and WordPress 5.8.2. If that does not help, please check the permission on the video and make sure that it is public.
Regards, Yigit
An odd problem that’s JUST started…
Site in perfect! No problems, except with the LayerSlider. On a mobile device, it ONLY appears once you touch the screen or scroll. Then it loads. Otherwise, the screen will sit there with a big white space where the Layer Slider is supposed to be.
This isn’t happening on the desktop…that’s fine. I don’t know about Apple. But on Android (we’ve tried three phones), this problem is happening.
Now, the weird part: if I’m logged in as admin, this issue doesn’t occur.
I’ve disabled lazy-loading, cleared the cache, etc.
Help?
Hi,
Thanks for contacting us!
That sounds like it is related to your cache plugin. Could you please try disabling mobile caching and check if that helps? Also, if you are using compression of JS files in both plugin settings and Enfold theme options > Performance settings, please disable it in Enfold theme options.
Regards, Yigit
After updating to the latest Enfold theme, I have missing images on my site. Especially in a Grid Row -> Edit Cell 1/2 column>Background. I’ve noticed someone else in the Support Forum complaining about the same thing too about missing images. Please fix and provide a new Enfold Update asap. Thanks.
Also formatting of titles has changed and won’t follow the H1 rule even after redoing and re-saving. Font has shrunk.
Hi,
How can i modify this
...aria-hidden=”false” data-av_icon=”” data-av_iconfont=”entypo-fontello” title=”Facebook” rel=”noopener” role=”link”>Facebook
To this
aria-hidden=”false” data-av_icon=”” data-av_iconfont=”entypo-fontello” title=”Facebook Page” rel=”noopener” role=”link”>Facebook
Change the Title attribute in social links.
Thank you
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Hi! I add WooCommerce to my website but I can’t use your layout builder to build my product. Could you explain me why and how I can use the Avia layout builder? Thnaks a lot. Gaëlle
“GYM Demo” cannot be imported, it gives an error. I tried the Default Demo, it is being imported.
Can you build a vertical menu for the WooCommerce category on your template? Example → https://demo.xpeedstudio.com/marketo/ ?