4042 comments found.
Is this theme on sale on Black Friday? What is the discounted price?
Hi,
Thank you for being interested in our theme.
Please send us an email via our contact form and we will give you more detail about this.
Best Regards,
PenciDesign
Hello.
I´m looking for a theme magazine that support the primary category to be displayed int he the thumbail image, even if multiple categories have been selected.
I use elementor pro.
Is your theme works this way? Thanks.
Hi,
Thank you for being interested in our theme.
Yes, this theme already supports showing only the primary category you’ve selected via Yoast SEO or Rank Math. You can select to showing only primary categories or showing all categories – with one click.
Best Regards,
PenciDesign
Thank you.
Just to make sure. We talk about the primary category into the thumbail like the image you will find in the link below.
https://e.pcloud.link/publink/show?code=XZqSeJZD37mx4ppbXumyBJq09XfbpOH8umVIn advance thanks for this clarification (because i don´t see any in your demo)
Hi,
Ahh, if you want to put it inside the thumbnail, at this moment the theme doesn’t support it. We display the categories below or above the featured image. Not on the image.
Best Regards,
PenciDesign
Thank you.
Hi.do price discount black friday?
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Hello, When you add the possibility that the main image of the post, in a video post, is taken from the same video, and that you don’t have to look for an image to put?
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Hi, since the newest update it appears the theme is not working well with Elementor. All my blog posts and 99% of all pages are returning an error since last night. Please, can you fix this ASAP?
Hi,
Strange, we didn’t see any problem between our theme & Elementor on the latest version of Soledad, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Hello, Is there any possibility to sell premium content with subscription or paywall?
Hi,
Thank you for being interested in our theme.
If you want to do that, you need to use this theme + an extra subscription plugin.
Best Regards,
PenciDesign
Hi, I am struggling to find a way to customize the author detail page.
Following is the link of the author page in the demo: https://soledad.pencidesign.net/soledad-coding-blog/author/admin/I want to customize this page, e-g change sidebar instead of the default one.
P.S. I am able to change sidebar for other pages but unable to change it for author page.
Thank You.
Having same issue with search results page.
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Hello, thank you very much for answering all the tickets, incredibly efficient technical support! Thank you
Thank you so much for purchasing our theme and your great words.
We’re really happy when hear it 
Cheers,
PenciDesign
Hi, After reinstalling the database, the theme cannot be activated
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
We urgently send this message + ticket because we have found a critical security problem after installing the theme with suspicious file. More details were sent to the ticket.
Hi,
We’ve replied to your tickets. Please check it. No need to put a notification here if you created a new ticket. Because we reply all the tickets every day.
Best Regards,
PenciDesign
If a critical security problem is detected, we will do everything possible to resolve it immediately. It is not pleasant to buy something and have something bad inside. That is, the security problems should be zero and more if they already know it.
Hi,
It’s not a security problem. The security plugin understands wrong about how we use that functions and auto flag it’s not security. We’ve said about this in the documentation. Also, you can get an answer faster by putting a ticket on the forum because our support team works there.
Best Regards,
PenciDesign
You have to do that with the Wordference company, because they detected the matter and it is clearly determined as a security problem, we only inform you, beyond that they have to do with the companies that detect them with suspicious files, clearly that can go down a website. business closed.
On this subject, in our hosting there is not the option that its documentation indicates, now we will have to look for an expert developer to solve what apparently is not a critical problem, but if it must be solved then it is a critical problem.!!!
You can ask on the forum as I said. Since I’m not a developer. Our developer will let you know why this appears. Please understand that we don’t use comment here as a support forum since we don’t have any developers working here 
And your problems should be talking with our developers.
Best Regards,
PenciDesign
You. they must solve the matter! You. created the theme! Then make an effort indicating here that your developers will solve this problem, it is the minimum, thank you.
Hi,
It seems you don’t know how our company works. I don’t create this theme, I’m a member of our team who stays here just answers for pre-sale questions. I’m a webmaster – not a web developer. My company has many members, each member does a purpose. My CEO knows everything, but he doesn’t have time to stay here and answer the comment. It’s my task and I will redirect customers to the right place to ask any problem. I don’t think it’s hard to understand
Best Regards,
PenciDesign
I do not need to know how your company works and I am not interested either, as a customer a minimum of respect for buying a product here, if the product comes with a problem I will report it.
Hi,
Our developers already replied to your private ticket about this problem – 30 mins ago: https://pencidesign.ticksy.com/ticket/2918456 Please check it first.
Best Regards,
PenciDesign
Hi, hope you are doing well. i have an issue with the latest version of the Soledad 8.0.4. The header and footer don’t work when I edit the page using elementor. could you please check and fix it.
Thank you
Hi,
Please use purchased account and create a new ticket on our support forum or send us an email via our contact form and our support team will have a look at this to help you. I don’t see your Envato account buy any theme from us.
Best Regards,
PenciDesign
Good day! Do you have a discount price for the purchase of 2 licenses?
Hi,
Thank you for interested in our theme.
Unfortunately, Envato Market doesn’t provide any coupon code – as you can see on Cart & Check Out page, there is no field to fill the coupon code. So, we can’t give the discount for this. Hope you can understand it.
Best Regards,
PenciDesign
Hi, I want to use this theme on my https://instaupapp.com/ website! Please give me Discount, Thanks
Hi,
Thank you for loving our theme.
Unfortunately, at this moment, no discount is available and Envato Market doesn’t provide discount coupons ( as you can see on Cart or Check Out pages, there is no field to fill the discount code ). Hope you can understand it.
Best Regards,
PenciDesign
I tried to uninstall a demo and install another demo but when I try to uninstall the current one, it says the uninstallation of the current demo failed. What should I do?
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Instagram widget doesn’t work again. Are you aware of this issue?
Hi,
Yeah, we know about this issue and it will be fixed in the next updated version of Soledad. The next version of Soledad will release in the next 1-2 days and comes with many new great features also.
Best Regards,
PenciDesign
Good. Look forward to)
In single post (style 10), if i check right sidebar, this go bottom right, not see good.
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Hi,
Thank you for purchased our theme and your great words.
We’ve said about this in the documentation for Soledad theme here – please have a look at this.
And If you have another question, please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
hi, thanks for the quick reply! I had already installed the PROFILE PRESS plugin but it doesn’t work. I solved with G.https://wordpress.org/plugins/one-user-avatar/ Thank you!
My topbar menu is showing like that on mobile: https://scontent.fias1-1.fna.fbcdn.net/v/t1.15752-9/256042830_971536580108960_1393722394752034783_n.png?_nc_cat=103&ccb=1-5&_nc_sid=ae9488&_nc_ohc=5nREZSTxq5sAX-tfRD1&_nc_ht=scontent.fias1-1.fna&oh=245b6e46e4c69cf4efd1f5ab3a2ce377&oe=61B1ACE9
Why you didnt make responsive?
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so if you have any question, please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
When I first bought the license of Soledad, I activated the license for a subdomain for testing. Currently I want to transfer the copyright to the main domain. Can you help me change? Subdomains for testing: http://box5600.temp.domains/~vijkqxmy/ The main domain I want to use http://vij.kqx.mybluehost.me
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Hello, how can I create a table of contents for my articles?
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
