547 comments found.
Hello,
I’m working on the site for a client and it seems the latest PayPal plugin from WooCommerce (WooCommerce PayPal Payments) gives this error message when someone tries to check out:
Error processing checkout. Please try again.
I’ve had to revert to the old PayPal plugin (WooCommerce PayPal Checkout Gateway) but it’s no longer supported by WooCommerce as of Sept 2021. Do you have an idea when your theme will be compatible with the latest PayPal plugin?
Hi there,
Thank you for reaching us!
Please note that we haven’t tested WooCommerce PayPal Payments plugin with the theme. We would appreciate if you could please submit a ticket to our Help Center and include your website URL and one of our support agents will check this and assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Hello. Can you please detail how users can fully test out theme updates on Biagiotti when full theme functionality is not available on staging domains? How does one validate their license on a staging domain during dev? The theme is incurring many breaks updating form v 2.5.2 to 2.7 on WP 5.8, which must be fixed on a staging domain first before moving to production, of course. Please advise. Thank you.
Hi there,
Thank you for reaching us!
Please contact us through this email, include url of your live domain, url of your staging domain and your purchase code in the email, and one of our support agents will assist you to set this up.
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Thank you. I just now emailed as advised.
Hi,
We’ve checked and we see that your email has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
Support
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if i go to the cart from an iPhone, i can’t change the quantities inside.
Hi there,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
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Hello,
i have updated to last version to bagiotti, and see in dashboards this title.
“Your copy of the theme has not been activated. Please navigate to Biagiotti Dashboard where you can input your purchase code and activate your copy of the theme so you can have access to all the theme features, elements & options.”
I have deactivate and active again my licence and i see still this title.
How to solve?
Thank you
Hello,
Thank you for reaching us!
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
This error usually occurs if you missed updating the Core plugin.
Hope this helps.
Support
Mikado Portfolio part of
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Does the template support Arabic?
Hello,
Thank you for reaching us!
Biagiotti theme, unfortunately, doesn’t support RTL, for more info take a look at this article.
If there’s anything else, feel free to ask!
Support
Mikado Portfolio part of
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hello, may I ask why your updates always causes some new bugs? Now with your update from today my whole mobile version is broken, and I recently need to install a backup, that our customers can use the shop again! It’s really annoying!
Hello,
We have tested the latest version of the theme in local installation, and the mobile version is displaying fine (see this screenshot).
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
Issues can occur if you missed updating the Core plugin, and you can also try navigating to Biagiotti Options > General and saving options to generate dynamic.css file.
If you need furtther help with this, please submit a ticket to our Help Center and include your website URL and one of our support agents will investigate further.
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Hello, is there a problem with the latest version of WooCommerce 5.8? Following the update, it is impossible to access the Widget in the WordPress back office.
Here is the message:
Fatal error: Uncaught Error: Call to a member function is_empty() on null in
/WEBSITENAME/wp-content/themes/biagiotti/framework/modules/woocommerce/widgets/woocommerce-dropdown-cart/templates/content.php:4 Stack trace: #0
WEBSITENAME/wp-content/themes/biagiotti/framework/lib/mkdf.functions.php(842): include() #1
/WEBSITENAME/wp-content/themes/biagiotti/framework/lib/mkdf.functions.php(863): biagiotti_mikado_get_template_part(‘framework/modul…’, ’’, Array, false) #2
/WEBSITENAME/wp-content/themes/biagiotti/framework/modules/woocommerce/widgets/woocommerce-dropdown-cart/woocommerce-dropdown-cart.php(35): biagiotti_mikado_get_module_template_part(‘widgets/woocomm…’, ‘woocommerce’) #3
/WEBSITENAME/wp-includes/class-wp-widget.php(393): BiagiottiMikadoClassWoocommerceDropdownCart->widget(Array, Ar in /WEBSITENAME/wp-content/themes/biagiotti/framework/modules/woocommerce/widgets/woocommerce-dropdown-cart/templates/content.php on line 4
Fatal error: Uncaught Error: Call to a member function is_empty() on null in /WEBSITENAME/wp-content/themes/biagiotti/framework/modules/woocommerce/widgets/woocommerce-dropdown-cart/templates/content.php:4 Stack trace: #0
Hi there,
Please note that we didn’t include compatibility for WordPress 5.8 yet and we are working hard on adding it.
You can try using Classic Widgets plugin as a temporary solution if you are having some issues on the latest WordPress version.
Support
Mikado Portfolio part of
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Thank you!
Hi there,
You’re welcome.
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We get an error with the widgets: The “mkdf_woocommerce_dropdown_cart” block is affected by errors and may not work properly. Please check the development tools for more details.
I noticed another mistake: the side padding of the menu area does not work. If I change the value there, the side padding of the top bar changes. please fix it quickly!
Hi there,
You’re probably using the latest version of WordPress. Please note that we didn’t include compatibility for WordPress 5.8 yet and we are working hard on adding it.
You can try using Classic Widgets plugin as a temporary solution if you are having some issues on the latest WordPress version.
Also, we would appreciate if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
Support
Mikado Portfolio part of
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the classic widget plugin helped me and solved the problems! Thanks alot!!!
Hi,
You’re welcome.
Support
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Hello,
Thank you for reaching us!
The easiest way to change labels is by translation, and you can take a look at this helpful article about that subject.
If you have additional questions, or you need further help, please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
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Hi there guys! We have installed your theme using elementor option and we are having an issue. We cannot cancel the flip option on the shop page. Please check it out here.
https://pancarta.ro/shop/Awayting for a solution. The Shop page cannot be edited with elementor but I guess you allready know that. There is no option to cancel the white shade anywhere. We lost 4 hours today trying to figure it out. Please help!
Hello,
Thank you for reaching us!
Please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
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Ok. Did that! Thanks!
Hi there,
You’re welcome! Please note that the usual response time on Help Center is around 24 hours.
Support
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Hi, How can I edit Subscribe popup? want to connect to our system. I’m using Elementor ver now. Thanks.
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
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Hi, just wondering when to expect update to be compatible with Wordpress 5.8.1? I’m getting fatal errors when trying to access the widgets.
Hello,
Thank you for reaching us!
Regarding the issues you have with widgets, please understand that we didn’t include compatibility with the latest version of WordPress just yet and we are working on adding compatibility for that version as well. By then install and activate Classic Widgets plugin.
Support
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Hello, when i installed the theme and activated it i see several errors like this one: Warning: The magic method BiagiottiInstagramApi::__wakeup() must have public visibility in /home/clients/b4be73014e75a9250e9f83725012bf91/web/wp-content/plugins/biagiotti-instagram-feed/lib/biagiotti-instagram-api.php on line 71
Any idea please? thanks
Hi there,
Thank you for reaching us!
As we do not have enough information in order to help you, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
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thanks, i submitted a ticket right now.
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Hi, I am looking for a woocommerce theme that has a filter that filters by stock. I am currently using a theme from woodmart: https://www.babyceremony.sk/product-category/chlapec-2/ Which has a filter that does not filter by stock: As you can see in the video I filtered the shirt size “92” I marked it in stock but the filtered product was no longer in stock size 92
https://jmp.sh/thxylLZI also bought a filter: https://woocommerce.com/products/woocommerce-product-search/ But which is not compatible with the theme and causes problems.
Does your template work well? does it have a fast filter that filters by stock?
Thank you.
Hello there,
Thank you for taking interest in our theme.
This filter option, unfortunately, does not exist within the theme.
There are a lot of plugins available and it is not possible to test our theme with all of them. Our main focus is to help with built-in theme functionalities and supported plugins. We cannot give you an exact recommendation as we haven’t tested such plugins with the Biagiotti theme and we cannot guarantee it’s 100% functionality.
Do let us know if you have any additional questions.
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Hello, Will WooCommerce 5.6 support come soon?
Hello there,
Thank you for reaching us!
Our dev team is working hard on updating all our themes at the moment. We don’t have any ETA when this update will come out, however, we can say that the theme is compatible with the latest version of WooCommerce.
If you have any additional questions please let us know.
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Hello, Breadcrumbs are not showing up in any page. Do I need to change any settings? Thanks
Hi there,
Thank you for reaching us!
You can enable breadcrumbs in Biagiotti Options > Title by setting “Title Area Type” to “Breadcrumbs” or “Standard with Breadcrumbs” (please see screenshot).
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center and include your website URL and one of our support agents will gladly assist you with any theme related question.
Support
Mikado Portfolio part of
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Thank you. It worked. How can I enable the cart icon in header. It shows only search icon now.
Hi,
Please submit a ticket at our Help Center, include url of your sire, and one of our support agents will check this and gladly help you.
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hello, please help me, i have purchased the theme, but i cannot import demo content for Elementor. i tried all the methods but it did not work. can you help me please?
Hello there,
Thank you for reaching us!
Usually demo import issues are related to weak resources and you can see our recommendations regarding those in this article Recommended PHP Versions And Resources And How To Set Them. Also, in case that you are using cache plugin, please deactivate it. It’s recommended that cache plugin stays deactivated while the demo is importing and while the site is in the development stage.
For demo import please follow instructions from this article How To Import Demo Content Using The One-Click Demo Import Feature. On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
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I’m working on a website with Elementor demo ver. However, I’m struggling to edit widgets. For example, on the main homepage, I’d like to edit the boxes below the slides with images.(When hovering, it shows texts and links) As for the slides, I ended up editing with Slider Revolution and it worked. But How can I edit this boxed area(widgets). Should I reset demo and re-install WPbakery ver?
Hi there,
Thank you for reaching us!
As we do not have enough information in order to help you, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
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After the update of the theme and wordpress, I am receiving errors on the widgets backend page.
Hello there,
Thank you for reaching us!
We haven’t tested our theme with WP 5.8 yet. It would be best to wait until we release an official update, but you can also try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our help center and our support team will be happy to help.
Support
Mikado Portfolio part of
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Hi, I’ve installed this theme and already sorted out php error parts. but when I try to click Appearance > Widget, there’s a warning message. Please see the below. What should I do from now on? I’ve got to edit Slide bars from widget ASAP.
Fatal error: Uncaught Error: Call to a member function is_empty() on null in /home4/wammwc4lpj0f/public_html/wp-content/themes/biagiotti/framework/modules/woocommerce/widgets/woocommerce-dropdown-cart/templates/content.php:4 Stack trace: #0 /home4/wammwc4lpj0f/public_html/wp-content/themes/biagiotti/framework/lib/mkdf.functions.php(842): include() #1 /home4/wammwc4lpj0f/public_html/wp-content/themes/biagiotti/framework/lib/mkdf.functions.php(863): biagiotti_mikado_get_template_part(‘framework/modul…’, ’’, Array, false) #2 /home4/wammwc4lpj0f/public_html/wp-content/themes/biagiotti/framework/modules/woocommerce/widgets/woocommerce-dropdown-cart/woocommerce-dropdown-cart.php(35): biagiotti_mikado_get_module_template_part(‘widgets/woocomm…’, ‘woocommerce’) #3 /home4/wammwc4lpj0f/public_html/wp-includes/class-wp-widget.php(393): BiagiottiMikadoClassWoocommerceDropdownCart->widget(Array, Array) #4 /home4/wammwc4lpj0f/public_html/wp-includes/widgets.php(1977): WP_Widget->display_callback(Array, Array) #5 /home4/wammwc4lpj0f in /home4/wammwc4lpj0f/public_html/wp-content/themes/biagiotti/framework/modules/woocommerce/widgets/woocommerce-dropdown-cart/templates/content.php on line 4 There has been a critical error on this website. Please check your site admin email inbox for instructions.
Hello there,
Thank you for reaching us!
In case you’ve updated WordPress please note that we haven’t tested our theme with WP 5.8 yet. It would be best to wait until we release an official update, but you can also try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our help center and our support team will be happy to help.
Support
Mikado Portfolio part of
Qode Interactive
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