7265 comments found.
Hi if I switch to your theme from another one, will my Woocommerce products remain the same? I don’t want to have to add them all again. Thanks
Hi, thank you for your request. Yes, sure, all your products will stay and remain the same, you would not need to add them again.
Aw I missed the cyber Monday sale ):
Hi, yes, very sorry, but the sales campaign has been finished.
Clean install, demo import stuck at 66.8% Ive never seen a demo import take this long to load. CPU: 4 vCore RAM: 8192 MB Storage: 160 GB SSD OS CentOS 7 64x
This install should take 30 seconds max.
php.ini settings are all in the green in regards to theme requirements.
Please advise.
Hi, would you be so kind to resubmit this at codexthemes.ticksy.com? Thank you
I’m trying to add in a new font, and have read previous comments accordingly. However, I do not have Fonts Manager listed under Appearance…so that’s a problem. Please advise on how to activate Fonts Manager as per your previous answers to comments.
https://pasteboard.co/y41U6Q6YLKqV.jpgHi, self-hosted fonts can be found here https://prnt.sc/20xuqzs
hi,
I bought your theme today. however the slider revolution and the layer slider wp plugins are not only updating themselves but also not allowing me to install any addons or use any template. also they need to be registered to become premium. where can I find these register codes?
thank you
Hi, thank you for your purchase. Concerning WP Rocket please check https://codex-themes.com/thegem/documentation/performance-optimizations/ . Concerning Revo Slider and LayerSlider: both plugins come as bundled. This means, that you do not need to register this plugins, they are already fully functional. All updates are going via our theme. Please check https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins . For further questions please do not hesitate to contact us via codexthemes.ticksy.com
Hello, I have already three licensed and would like to buy another one.
my question is, there is Premium Wp Rocket Plugin with the new licence but is it available for my old licence?
I could not find the WP Rocket in my old Licence and even theme is up-to-date.
Hi, if you have updated your theme and plugins to the latest version, you should get a new feature “one-click optimization” in theme options, just follow the instructions here https://codex-themes.com/thegem/documentation/performance-optimizations/
Kindly work on the PRIVATE TICKET #2924171, it is urgent
I Want to add YOUR OFFER pop up button next to ADD TO CART button on SINGLE PRODUCT PAGE ( which should be to applied to all existing & new products).
I tried many plugins like elementor pro, woocommerce make an offer but I am not able to create this because of the theme incompatibility with those plugins. So, I request you to please let me know how to edit this Single product page/recommend a compatible plugin or services so I can create it
Thanks
Hi, TheGem is compatible with this plugins. Please contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code so we can check it for you.
Please use our contact form https://themeforest.net/user/codexthemes , please do not post any sensitive information here in public comments
Hello, I am very interested in your theme, however before I buy it I would like to ask a few questions. 1. unfortunately i didn’t find an audio player is it included? 2. i would like to use your theme for a podcast site with a blog, as i have seen you don’t have a demo site for it. Is it possible to create this with your theme? I am a beginner in website building. 3. is your theme built like a modular system?
Thanks for the help, greetings from Berlin
Hi, thank you for your interest.
1. yes, it is included. 2. please check this demos https://codex-themes.com/thegem/sites/trip-blog/podcast/ , https://codex-themes.com/thegem/sites/trip-blog-light/podcast/ , https://codex-themes.com/thegem/sites/technology-blog/podcast/ you can insert / add any podcats in blog grids with flexible settings 3. yes, all elements of TheGem are modules which can be added, adjusted, mixed & matched according to your needs.
More facts:
- TheGem includes 400+ fully pre-built multi-page and one-page websites and page templates in total (for different purposes), which can be easily imported in your own WordPress installation and could be a perfect starting point for your own website (check here https://codex-themes.com/thegem/meta-splash/). Of course, you can easily combine different demos, mix & match them and edit in an easy way. For example, you can choose to import some ready-to-use website and after that add some more pages / templates from other pre-made websites to this imported website. It is very flexible. Please check this video: https://codex-themes.com/thegem/wp-content/uploads/2019/09/new3.mp4
- TheGem comes with powerful and easy-to-use visual page editors – Elementor & WPBakery Page Builder. This drag’n’drop visual editors allow you to create and edit your pages in front end, immediately seeing the visual result. Elementor check here: http://elementor.com/ , WPBakery here: https://youtu.be/U5N9e5FFbxc
- TheGem includes all features, tools and functions which are needed to make an awesome looking and performant website without any coding knowledge. It is very easy to use and intuitive in setting up and building.
- TheGem comes with an ultimate tool for building webpages in a speed of light: TheGem Blocks . Blocks is a huge collection of pre-designed page sections like hero, contact, about, portfolio, blog, pricing tables which you can insert in your page with one click. Learn more about it here: https://codex-themes.com/thegem/blocks-landing/
- TheGem is a performant WordPress theme with an excellent onpage SEO, so you can be sure your website will be very good anticipated by Google with very good search rankings
- The price for TheGem’s license includes everything you see on our demo website and all needed features. Plus, it included premium plugins like WP Rocket, WPBakery Page Builder, Revolution Slider and LayerSlider. So you do not need to purchase or install any other additional plugins or tools for this. And you don’t need to purchase annual subscription of Elementor Pro, as TheGem extends the free version of Elementor with all needed cool features.
- For this price you will also get a premium 5-stars support by the team of our professionals. So in any case of any questions and requests you can always count on a high professional support
- TheGem is rated with 5 stars and trusted by 60K customers. So you can be sure you buy a very solid high quality product.
Please do not hesitate to contact us in case of any further questions.
Thank you very much for the quick answer. Is it also possible to insert our stream address http://stream.laut.fm/889fmkultur into the audioplayer and open it in a new window when clicking on it?
Hi, by default it is not supported. However our support team will be glad to assist you in achieving this as individual support
Hi team, Please help to remove or fix the white space between the banner and the menu. https://visionactionteam.com/ . Thanks
Hi, please contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code
I cant find my license
Hi, please contact us via our contact form at https://themeforest.net/user/codexthemes and provide your URL
The sky and cloud animation layers are broken in this template https://codex-themes.com/thegem/media-one-pager/ after importing. How to fix?
By broken I mean the continuous edge repeat side scrolling animation for those layers in Slider Revolution are not working after import for that template.
Hi, would you be so kind to resubmit this at codexthemes.ticksy.com and our support team will check it? Thank you
Hi there!
I am using “Rank Math’ with “The Gem” theme. The problem is whenever I activate “The Gem” theme I am getting a white screen on “Rank Math” generated sitemap URL. But everything’s okay if I activate the default theme like twenty twenty-one or other premium themes such as Bridge, Astra, etc. I contacted “Rank Math” and they did inspect everything but the result was zero! I have bypassed sitemap XML from Cloudflare too and then contacted my hosting provider. They have done everything according to the rule. They did flush server cache for WordPress. But still, I am getting a white screen from “https://vikawoman.com/stg/sitemap_index.xml”. I am getting “General HTTP error” from ”/page-sitemap.xml”, ”/podcast-sitemap.xml”, ”/post-sitemap.xml” on search console. Could you please give me a solution for this? Please see the attachment.
Note: this is what I am getting on Mozilla firefox.
<script type=”text/javascript”>(function() {window.addEventListener(“load”,function(){var elem = document.getElementById(“thegem-preloader-inline-css”);setTimeout(function() { if (elem!==null && elem.parentNode!==null) elem.parentNode.removeChild(elem) }, 300); });})();</script>
**My support subscription just expired, that’s why I am here.
Kind Regards.
Hi, please be so kind to resubmit this via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code, thanx
Sure. Thank you for your prompt reply.
Hi! Is it possible to use the sidebar shop filter be sticky? So when the user scrolls, it stays?
Hi, generally yes, however normally the sidebar with shop filters are really long so it cannot stay sticky on smaller screen sizes like notebook. Do you have some example to check what exactly do you mean / imagine?
Thanks for the quick reply – Noted that if the sidebar is too long, it won’t stay. Assuming that the sidebar is short, is it possible to stick? So for example – https://codex-themes.com/thegem/shop/
There’s an option to have the sidebar stick as long as the sidebar is small enough correct?
Hi, yes, this option is available
Hi, can I purchase one product and then build many websites.
Hi, one license is for one development and one final live website.
Hello,
With what license key to activate revolution slider
Hello, Just a pre-sale question. Does this theme comes with premium version of WP-Rocket plugin? If yes, do I have to pay monthly fees to maintain it? Thank you.
Hi, thank you for your request. Yes, WP Rocket is bundled as premium plugin, you do not need to pay any monthly fees for this.
Hello, I bought the theme but couldn’t find the WP-Rocket plugin as bundle in the theme or didn’t find any license to activate the WP-Rocket plugin. It should be in there. What am I missing? Thank you.
Hi, wp rocket is not bundled with TheGem. TheGem comes with its own one-click optimization feature, kindly check https://codex-themes.com/thegem/documentation/performance-optimizations/ . For more details kindly contact us via our contact form at https://themeforest.net/user/codexthemes
May I kindly inquire as to why you had confirmed that the premium version of the WP Rocket plugin would be included with the theme in response to my pre-sale question, which was as follows:
I asked: “Hello, Just a pre-sale question. Does this theme comes with premium version of WP-Rocket plugin? If yes, do I have to pay monthly fees to maintain it? Thank you.”
You said: “Yes, WP Rocket is bundled as premium plugin, you do not need to pay any monthly fees for this.” ?
One of the biggest reasons why I had purchased the theme was due to the promised inclusion of the WP Rocket Premium version. As such, I would appreciate it if you could fulfill your promise and provide me with the missing plugin and license as soon as possible. Thank you.
Hi, please contact us via our contact form at themeforest.net/user/codexthemes and provide your purchase code. Thank you.
Hello, I contacted with my purchase code. hope to get it resolved soon. Thank you.
I am still waiting for a response from you. I contacted you via themeforest.net/user/codexthemes haven’t heard back. Thank you.
Hi. By mistake I deactivated my template and now I want to re-activate my purchase code and I get an error: “This installation has been unregistered and cannot be re-registered with this purchase code. Please purchase an additional copy of the theme to get a new valid activation key for this installation. In case of any doubt, please” How is it possible that because of this error, I have to buy another license? Help! Please
Hi, please contact us via our contact form at https://themeforest.net/user/codexthemes and provide your URL and purchase code.
After migrating the website to a local server for updates, it doesn’t appear to migrate page title backgrounds and settings.
Hi, please be so kind to resubmit this at codexthemes.ticksy.com and explain in more details how did you migrate – our support team will be happy to assist you
Hi: Are you planning Black Friday or Cyber monday discount?
Hello contact form 7 don’t work. If we renew the support can you fix it? Best regards
Hi, yes, please be so kind to resubmit this at codexthemes.ticksy.com and provide your URL
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