6627 comments found.
Is it possible to remove the add to cart item option and when someone clicks on “Buy Now” it redirects to some other site for purchase?
Hello,
Here is an example of an external product – https://xstore.8theme.com/product/bae-top/ Read more – https://woocommerce.com/document/managing-products/#adding-an-external-affiliate-product XStore supports all the default WooCommerce product types: simple, variable, external, and grouped.
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Thank you. Is it possible to disable the shopping cart in this theme so that the small shopping cart icon at the right hand corner disappears from the main page?
Hello,
Yes, go to Theme Options > Header builder > delete/add elements depending on your needs. Multiple headers functionality allows using different headers for different pages – https://youtu.be/BpeXfzNwkOc
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Thank you!! Is it possible to disable the shopping cart functionality altogether?
Hello,
This functionality comes from WooCommerce plugin. If you do not want to disable this plugin, remove the cart from the header, and enable Just catalog mode via Theme Options.
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Thank you!! what i want is to disable the shopping cart all together and use only the affiliate products where when the user clicks on the button it redirects to other website. Is it possible?
Hello,
Yes.
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Is there a way to place Ads on the main webpage?
Hello,
Our theme does not have a special tool for this. So, you need to use third-party plugins https://colibriwp.com/blog/how-to-add-ads-to-wordpress/
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My website became to slow after last update
Hello,
Submit support request here https://www.8theme.com/forums/xstore-wordpress-support-forum/ please.
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I also have problem with Critical Error after latest update AND I CANT EVENT USE FORUM!!!!!!
Hello,
Take our apologies if you faced any issues with that. Could you, please, contact us using the author contact form here https://themeforest.net/user/8theme ? Provide us with video of the posting issue. We’ll do our best to help you.
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We are unable to log into the website for support. We have an urgent matter please.
Hello,
Take our apologies if you faced any issues with that. Could you, please, contact us using the author contact form here https://themeforest.net/user/8theme ? Provide us with video of the posting issue. We’ll do our best to help you.
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I have updated the theme to the latest version and running WordPress 5.8.2 and now I have this error with one of my websites: Parse error: syntax error, unexpected ‘)’ in /home/finethrd/public_html/wp-content/plugins/et-core-plugin/app/models/widgets/product-status-filter.php on line 192
I use this on the three websites and planned on getting it again for another but now I am very concerned.
Please help. I have disabled all plugins and every time I delete the WooCommerce plugin the error goes away, when I try to install and activate it with a new install, the error reappears. Please help!!
Hello,
Could you, please, submit topic to our support here https://www.8theme.com/forums/xstore-wordpress-support-forum/ and provide us with WP Dashboard and FTP access to your site?
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Everytime I try to post to the forum its not posting..I post from yesterday..at least so I thought but it didn’t post and tried again and it not posting.
Hello,
Take our apologies if you faced any issues with that. Could you, please, contact us using the author contact form here https://themeforest.net/user/8theme ? Provide us with video of the posting issue. We’ll do our best to help you.
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I have moved on to another theme for that website….I can’t have the website down that long.. However I have 2 other websites that use your theme.. it there an issue with the latest update. Please let me know, as I am simply avoiding updating this theme right now.
Hello,
You may face issues with the update only if you use PHP version lower than 7.3 because WP requires a greater version of PHP https://wordpress.org/about/requirements/ . Anyway, we would recommend you to create staging sites (copies of the production sites) and test updates there to avoid any issues.
Besides, contact us using author contact form to solve the issue with posting on the support forum, please. We need to find out what causes the problem for you.
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I still have a lot of frustration regarding the massive addon plugin problem, I have been complaining about this problem for about 1 month, despite all the interventions it still does not work.
Hello,
Please, reply back to our email because you did not answer https://prnt.sc/20w00iu
If you still have the issue then reply with the server error logs. It would guide what causes the mentioned error.
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Hello. I purchased the theme but WooZone is not active. It says I need to buy license for it separately. Please clarify
Hello,
Contact us using TF contact form or contact form – https://themeforest.net/user/8theme on our official site and we’ll send you activation code for the WooZone plugin.
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Why can’t the theme installed? It says “The package could not be installed. The theme is missing the style.css stylesheet.”
Hello,
Read this, please https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
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It has been installed but now i faceing the new problem. When I imported demo, it says “Before using theme, first of all, make certain that your server and WordPress meet theme’s requirements. You can change them by yourself, or contact your hosting provider with a request to increase the following minimums.”
I have contacted the hosting provider and they fixed the problem. But it happened again and then it fixed again and then it happened again. It happened three times after it fixed 2 times. What should I do with this? Thank you.
Hello,
Could you, please, contact our support here https://www.8theme.com/forums/xstore-wordpress-support-forum/ ? We’ll help you with theme installation and demo content import.
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Hi I have contacted the support team but still no answer. Could you please answer it? Thank you
Hello,
Thank you. Our support is waiting for the reply from you.
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Hello I replied you many times but still no response. Please do something about my complaint
Hello,
Take our apologies for the delay. We had a lot of requests. But we do our best to answer ASAP.
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Hello I have created color attribute and I have inserted the colors I would like to know if it is possible to insert images together with the colors, for example I have to insert the rainbow color how can I do?
Hello,
Unfortunately, there is no option to mix swatches types within one attribute. If you want to add rainbow color then we would recommend you to enable Image type for the attribute and use images with the solid color and with the rainbow for the attribute terms.
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i need to change my header color >>> when i changed it “not change” still in orange color ” help plz i need this for ergent
i cant login in xstore support site i dont know why “it just still loading” >>> so answer me here.
Hello,
1/ Theme Options > Header Builder > Top header and Main header > WCAG Background Color. If you can’t see changes on the frontend, clear all cache.
2/ Contact us via form on this page – https://themeforest.net/user/8theme , provide a video of the problem with the login. Also your username and pass, so we can check it.
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One last question before i buy.
Will it be possible to make the logo in the off-canvas menu stick while scrolling? Example if i have many categories in the off-canvas menu, i will like the logo to be sticky while i scroll down the categories.
Watch here what i mean https://www.awesomescreenshot.com/video/6088603?key=169fdcfbc434f095b32a681382dd76d6
Hello,
Do you mean sticky mobile header? Yes, it’s possible. You’ll be able to enable sticky header for the mobile header.
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hi, for Dokan multi vendor theme, only this theme? tq
https://xstore.8theme.com/demos/2/organic01/Hello,
Thank you for your interest in our theme.
You can use Dokan plugin with any demo that XStore has. We just used Organic01 for the example but you can install Dokan for any demo.
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hi, i click on https://xstore.8theme.com/studio/ those section links to same page? can we see the individual picture? coz the pics in the page is too small
Hello,
Sorry for this inconvenience. Fixed. Check now, please.
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Hello,
Contact us via form on this page – https://themeforest.net/user/8theme , provide URL and temporary wp-admin access, so we can take a closer look.
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I’ve sent the ticket via form, please have a look.
Hello,
Yes, we saw that. We have a lot of requests. Thank you for your patience.
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Images are nog displaying on shop-page (snoepdiscount.nl)
Hello,
We checked your site and don’t see problem with the product images https://prnt.sc/1zzw6dj
Could you, please, explain in more detail?
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So you removed one of your themes from Themeforest that I already paid for an now want to charge 99$/year to continue to use it.
How long will it take before you pull this theme and charge 99$/year?
No reason to buy this if you are going to charge your customers extra fees and since you’ll be able to pull the theme without notice people won’t know it until they receive an email about the surcharge.
Hello,
We removed Legenda, Royal, WooPress, Classico, Mango HTML from TF because we started to sell them on 8theme.com https://www.8theme.com/#price-section
But if you bought these themes on ThemeForest you still have access to themes and plugins from the Downloads area of your 8theme account https://www.8theme.com/downloads without any additional fee. If you did not create an account go to https://www.8theme.com/, register account, register your purchase code in the My Account area and then go to Downloads page to download theme and bundled plugins.
We still plan regular updates for these themes. If you need support for the mentioned themes or plan new projects and looking for themes without activation limit take a look at our subscription plans https://www.8theme.com/#price-section.
Feel free to ask if you have any other questions.
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hi , is it must to use google map api key to let shipping by zone or distance work correctly if yes how to do it pls
Hello,
Google map key is to use Google map element on the page, it’s not for shipping. Shipping is default WooCommerce option, it’s not related to theme. So, follow the WooCommerce docs to set it up https://woocommerce.com/document/setting-up-shipping-zones/ or contact WooCommerce support to get detailed information about that https://wordpress.org/support/plugin/woocommerce/
We are able to help you only with XStore theme settings.
Please, submit request here https://www.8theme.com/forums/xstore-wordpress-support-forum/ if you have more questions about theme settings.
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hi , tried to submit new topic in support forum but it stuck and not able to send because issue in topic title i don’t know what’s wrong pls check https://prnt.sc/1zvek68 pls help me
Hello,
Thanks for using our theme and for contacting us. You just need to enter a longer topic title, at least 40 symbols. Please try one more time
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where can i edit the products slider from the demo minimalist > the best sellers the images are in different sizes how can i chose one size to all of them be the same size???
I know i have support but here is faster for me, i need this fix ASAP
Hello,
Thanks for using our theme.
Please read this article – https://xstore.helpscoutdocs.com/article/89-product-images If this is not what you are looking for, contact us via the forum, describe your request in more detail with screenshots. Use Lightshot screenshot or Gyazo tool to share links to screenshots.
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Sorry but another question the my account texts did not translated! where can i change that? the buttons and the text: Welcome to your account page Hi username, today is a great day to check your account page. You can check also:
RECENT ORDERS ADDRESSES ACCOUNT DETAILS
Hello,
Sync translation of the theme – https://xstore.helpscoutdocs.com/article/103-translation-files-update , then try to find the mentioned strings.
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Hello!
i used this https://xstore.helpscoutdocs.com/article/89-product-images is working fine in the catalog and shop page. But homepage with the XSTORE widget is still in different sizes
Hi,
1) Is it possible to import a single page from one of your demos without having to install the whole demo content package?
2) In order to avoid potentially damaging our live version of the website is there a way to install a local copy on our PC without having to buy an additional license?
Many thanks.
Hello,
Thanks for using our theme.
1/ If you need to get elements/pages from different demos there are 2 ways:
– XStore studio allows import sections from different demos, when you are using Elementor plugin. Just edit page using Elementor > click here – https://prnt.sc/udpfle and import the desired block.
– If you are using WPBakery Page Builder – https://youtu.be/wkIKN2IyEZI
If you can’t get the desired page using the Studio, contact us https://www.8theme.com/forums/xstore-wordpress-support-forum/ or via form on this page – https://themeforest.net/user/8theme , and we will help you.
2/ Yes, according to the ThemeForest license policy, you can use 1 license for 1 project (dev site, production site, localhost but the same project) – https://themeforest.net/licenses/terms/regular
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Hi there. If we create a DEV site on a server just to load a pure XSTORE theme that we can do dev work on then how do we activate that licence please? The licence could have a day or week time limit….
Many thanks,
Hello,
Contact us using the author contact form https://themeforest.net/user/8theme once you finish your dev process on the dev site and decide to move to production. We’ll help you with theme activation. Sorry for these limits and some inconvenience.
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