23207 comments found.
Hi My purchase code not work anymore can i reset my code or what i need to do to get back my code work …? thanks for your help
Hello, @rswx,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi, I suggested your theme to my friend but Colour Switcher is not working on your theme. He mainly purchase the theme because of this feature but he is very disappointed and your support is not enough.
Hello, @sajeevan89,
You can ask your friend to contact us via our support system with his theme purchased Envato account so that our experts will check it on his site and help him out.
Regards, P-THEMES.
Hi, I need to reset my purchase code, i was activated my theme to one of my domain.. the domain and hosting is expired. now i am not able deactivate it for that domain, please help me by reset my purchase code. Thanks.
Hello, @wpshaon,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi I can’t edit the header or footer with WP bakerry? It’s only showing me raw code. Please advice
Hello, @didobss,
Can you please share your Live site URL with me here, so that I’ll check and help you out further.
Regards, P-THEMES.
Hello Porto, Im looking for a way to hide for example Skin Options on the product pages for specific user roles. Im using Vendor from YITH, and need to restrict some sections. Is this possible with Porto?
Hello, @themedutch,
No, Sorry to say that but this is not possible with theme options as there is no such option in our theme for it, you can not restrict specific users for using those Skin Options, so this requires Customization.
Regards, P-THEMES.
Hello,
How do i format the side menu font size and padding to fit like jumia.com.ng.
Thanks
Hello, @sweatinphish,
You have to use Custom CSS for setting its padding and font size like the site you mentioned.
Regards, P-THEMES.
Can you provide the targeted class. All i need is reduce the padding on the main menu and submenu items
Hello, @sweatinphish,
Here are the targeted classes:
.toggle-menu-wrap .sidebar-menu > li.menu-item > a {
font-size: 20px !important;
padding: 2px !important;
}
.side-nav-wrap .sidebar-menu .wide li.menu-item li.menu-item > a {
font-size: 18px !important;
padding: 2px !important;
}
Regards, P-THEMES.
Thanks
You’re Most Welcome!!
reset my purchase code
how to remove purchase code from any domain i am not using any domain but now i want to be remove purchase code what i do now ?
Hello, @mobichaudhry,
Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-
Reset link: https://www.portotheme.com/support/reset-sites/
Regards, P-THEMES.
Hi, I saw that you have added the possibility to use shape dividers. Where are they? how can i insert them between one row and another?
Thanks.
https://www.portotheme.com/wordpress/porto/shortcodes/shape-divider/Hello, @Thompson1977,
That element is basically the Elementor page builder element named as “divider” and you can modify it as per your requirements: https://postimg.cc/qt29xnf4
You can read about element options here: https://postimg.cc/c6xVfrFG
Regards, P-THEMES.
Sorry but I’m using wpbakery, and your example shows wpbakery … not available on your main page builder?
Hello, @Thompson1977,
For the WP Bakery, you can use, (Seperator, zigzag Seperator, Seperator with Text) element and set those on your site as per your requirements: https://postimg.cc/87Xcpfv3
Regards, P-THEMES.
Sin is really a limit. I hope for your future update.
Thanks for your understanding.
no problem, but i expect you will upgrade. Don’t forget wpbakery please. Thanks.
Hello, @Thompson1977,
I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Regards, P-THEMES.
Sorry, but I saw that the widget already exists, it’s called section, and inside there are divider shapes.
Sound’s Good!!
Hola estoy utilizando el visual composer y no funciona Porto carousel, a alguien mas le ha pasado con la ultima actualización. Se desconfigura todo
Hello, @lumbligo,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
Hi,
I have been using Porto Product Categories for the home page https://compactinstruments.co.uk/ and they look nice and neat, however, when I follow through to a category, the layout reverts to the woo commerce categories, how would I update the shop / product archives to display the categories to use the Porto Product Categories?
Cheers.
Hello, @Compact_Instruments,
Porto Product Categories is the element and on default shop/product archive pages those elements designs will not possible to set, for shop/archive pages you can set the design from Porto >> Theme Options >> WooCommerce >> Product Archives as per your requirements: https://postimg.cc/v1M66bZX otherwise, you have to try with Custom CSS or it requires Customization.
Regards, P-THEMES.
Gutenburg + Porto Product Categories – Only showing first 100 categories to select from which means I am unable to select my desired categories to display on front end, is there a solution so I am able to select category not shown in the category list please?
Hello, @furnituresuppliesuk,
Yes, that is the default functionality of that element, and you have to go with it, and use any other element, so this is not possible to choose more then 100 for now and requires Customization, although, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Regards, P-THEMES.
This explains. And yes our site has over 500 categories so we are not able to select the 3 categories we require to display on a single page. Am looking at alternatives once again. Thanks
Hello, @furnituresuppliesuk,
We have to check it on your site, can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
How is it possible to disable the popup
I’ve disabled it from the template builder but it is still showing
Hello, @amindana,
Please make sure that you have permenently removed that newsletter block from “Trash” as well.
Regards, P-THEMES.
For now I need to disable it, I do not want to permanently remove it, what is the solution please?
Hello, @amindana,
Then you have to remove the condition by editing that particular popup, if you have set it under Porto >> Template Builder >> Pop up, otherwise please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hi, If we purchase this theme will it be used on one domain or can we use it on more than one domain? The purchase code of this website will be used on the same website or we may use it on more than one website. Thank you !
Hello, @craftsmanship247,
First of all, thanks for showing your interest in Porto WordPress
Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-
Reset link: https://www.portotheme.com/support/reset-sites/
Regards, P-THEMES.
Hi. The live search displays products out of stock too. Due to the increasing number of products this has become very bad. Is there a way to make the live search not display results with out of stock products?. Thank you
Hello, @shumo,
No, Sorry to say that but this is not possible as there is no such option in our theme for it, so this requires Customization.
Regards, P-THEMES.
Hello!
I just updated the Porto Theme – Functionality plugin and now my website gives me error when trying to acces /wp-admin page. It only happens if I go on /wp-admin, if I go directly to themes from the upper menu, it works. So only the Control Panel – First Page is blocked. How can I solve this?
Thanks!
Hello, @AndreiP23,
Please turn ON the debug mode of your site and you will be able to see the error and path of the issue on your screen and then contact us via our support system with your site WP Admin and Cpanel Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hello! I have sent the email some days ago and the problem isn’t solved yet. Do you have any news? Also, I have a second question: I have translated the website in english, but isn’t all translated. Is this a bug from WordPress or from Porto? Thanks!
Hello, @AndreiP23,
You haven’t contacted us ever for any kind of help: https://postimg.cc/5HXt3VFD you have to contact us via our support system here: http://portotheme.com/support with your site WP Admin and CPanel Login details so that our experts will check it for you on your site and help you out.
Regards, P-THEMES.
Before purchasing the theme, I was wondering, whenever purchasing a product, is it possible to add additional field(s) (apart from selecting color, seize)? We are selling shirt where customers can have own customized printed names. When selecting this additional feature, the total price will increase with an “X” amount. Cheers
Hello, @norbertantosik,
First of all, thanks for showing your interest in Porto WordPress
No, sorry to say that but by default, WooCommerce does not provide that functionality, so you have to check with any third-party plugin which better meets your requirements, at your own risk.
Regards, P-THEMES.
Support ticket #15722. Can’t activate theme.
Hello, @Knopsik,
I have just confirmed from the support department and they said that they already replied to your support ticket #15722, so please check back your support ticket reply now and reply to it accordingly.
Regards, P-THEMES.
One of my Mac users keep crashing the theme with the error below
Error Details
An error of type E_ERROR was caused in line 178 of the file /home/muddev/public_html/onlyrealty/wp-content/themes/porto/inc/admin/rtlcss/Sabberworm/CSS/Parsing/ParserState.php. Error message: Uncaught Error: Call to undefined function Sabberworm\CSS\Parsing\iconv() in /home/muddev/public_html/onlyrealty/wp-content/themes/porto/inc/admin/rtlcss/Sabberworm/CSS/Parsing/ParserState.php:178 Stack trace: #0 /home/muddev/public_html/onlyrealty/wp-content/themes/porto/inc/admin/rtlcss/Sabberworm/CSS/Value/CSSString.php(40): Sabberworm\CSS\Parsing\ParserState->parseCharacter(false) #1 /home/muddev/public_html/onlyrealty/wp-content/themes/porto/inc/admin/rtlcss/Sabberworm/CSS/Value/Value.php(144): Sabberworm\CSS\Value\CSSString::parse(Object(Sabberworm\CSS\Parsing\ParserState)) #2 /home/muddev/public_html/onlyrealty/wp-content/themes/porto/inc/admin/rtlcss/Sabberworm/CSS/Value/Value.php(60): Sabberworm\CSS\Value\Value::parsePrimitiveValue(Object(Sabberworm\CSS\Parsing\ParserState)) #3 /home/muddev/public_html/onlyrealty/wp-content/themes/porto/inc/admin/rtlcss/Sabberworm/CSS/Rule/Rule.php(89): Sabberworm\CSS\Value\Value::parseValue(Object(Sabberworm\CSS\Parsing\ParserState), Array) #4 /home/muddev/public_ht
Hello, @MacrocosmGroup,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Done. Your request (15732) has been received and is being reviewed by our support staff.
Hello, @MacrocosmGroup,
Now, please be patience, once your support ticket will be resolved, you will get the reply to your support ticket accordingly.
Regards, P-THEMES.
Hola! He actualizado y ahora no funciona ninguno de los porto carrousel que ya estaban diseñados y funcionando. Creo nuevos y tampoco funcionan. A alguien mas les esta pasando. Ayer funcionaban
Hello, @lumbligo,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for the Porto WordPress theme.
Regards, P-THEMES.
