3846 comments found.
Hello – I have come across a problem in the tourmaster system. When I add custom extra booking information fields, it does not appear in the transaction order information.
I tried to add these instead to custom customer detail fields section, but then after they book, it does not send any confirmation email to the customer.
Hi,
Could you send an email to me: support.loc@goodlayers.com with your license, your problem, and some screenshots so I can understand it better and wp-login so I can check it?
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Fantastic theme, but the biggest drawback is that the guest cannot book multiple tours at once.
For example, I’m using this theme for tours, and if my guest wants to book two different tours, they have to rebook it again; I don’t find it user-friendly. Second, there is no way to change the names to something else;
For example, Adult, Child, Student, Infant, I would like to change it to Single-Seater, Double-Seater, etc., but there is no option. There should be an option to change this separately in each tour.
I hope you can help me with this, thank you.
Hi,
1. For the book multiple tours at once: I’m sorry but we don’t have a plan at this moment.
2. Unfortunately, I can guide you to change the names to something else for all the tours, we can’t change it in specific tour as you wish.
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Thank you for getting back; I would appreciate it if you could let me know how I can change the names, and also if I can add a few more options there besides, Adult, Child, Student, Infant.
For example, I change the Adult > SIngle-Seater, Child > Two-Seater, Student > Three-Seater, Infant > Four-Seater, but I need to add a few more options. After that, I can display the appropriate options at the front-end because not all tours offer the same seating options.
Thank you.
Hi,
You can change EN to EN by following my video: https://www.youtube.com/watch?v=iMNTjTUEzcc&t=487s.
For the loco plugin, we’re using the translate method to apply the new EN text to override the default EN text in the pot file, so as long as the translated file is available, it still works for you even the plugin deactivate/delete.
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Thank you for your reply, please have a look at this: https://www.awesomescreenshot.com/image/19604801?key=f243007556e1620f548a38b70b97ba6e
Looking forward, thank you.
Hi,
If you want to add more fields, it will be a lot of work to do because this means you add a new option in the tour system.
You can try to take a look in:
- wp-content/plugins/tourmaster/include/tour-option.php
- wp-content/plugins/tourmaster/include/tour-util.php
- wp-content/plugins/tourmaster/include/payment-util.php
Please note: we don’t provide support for customizing, so you need to do it by yourself.
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Okiedokie
Hello!
Thanks for the great theme. We are loving it. However I have a question. How can I remove the “Billing Details” from checkout page? I have made a “custom contact details” field on one of our tours. The custom fields I have created are automatically duplicated in “Billing Details” on the checkout page and the customer must enter everything again. We do not use the theme for payment gateway so this is not necessary. Is there a way to do this from editing the theme code?
Or another way around this would be if you could please tell me how to receive the custom Booking Form fields on the admin confirmation email. The reason I edited the custom contact details on the proceed booking page is because the custom additional booking details field do not save on the backend of the transaction, neither is any of that information sent to admin.
Thank you So much for your help!
Sincerely,
Your customer 
Hi,
Thank you so much for your kindly words
You can remove it out in: wp-content/plugins/tourmaster/include/payment-util.php file around line 831 to line 855 and around line 903 to line 914.
Please note you need to do it again after update our theme/plugin to the newer version in the future.
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Wow super! I really appreciate it Happy New Years also.
One thing – I use WooCommerce for payment but I wonder one thing: when I use a woocommerce widget on one of my pages, the widget does not appear. Is this because woocomerce is not compatible with the theme?
Hi,
Could you specific the widget name from the woocommerce so I can try to check it on my own demo?
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Hello,
Thanks for your quick reply. The widget name is WooCommerce and inside the widget is “Products by Category.”
I also tried to set a “product page” under WooCommerce settings by choosing a blank page i created. It’s also having major function issues on that page too.
I think it must be due to the incompatibility but I hope not as I enjoy this theme alot and wish to continue it
Hi,
Could you send an email to: support.loc@goodlayers.com with your license code and wp-login so I can check it?
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Hi, the menu is missing under appearance on the wordpress dashboard. And the front page customisation is also not working properly. How to fix it?
Hi,
1. About the missing menu, can you try to switch the theme to another and see if the problem fixed? This shouldn’t be the theme issue.
2. For the front page customization, Can you make sure that you update theme to latest version? To update the theme : https://goodlayers.ticksy.com/article/1893/ (Please make sure to update GoodLayers’ plugins as well.)
Hi, Thanks for replying. The theme is up to date, still I downloaded the theme from Envato again and replaced the current one. It’s still the same. ALso the Goodlayers menu is missing (which usually is between the dashboard and post button on wordpress).
Hi,
Could you send an email to me with a staging site so we can check on it?
My email: support.loc@goodlayers.com , please include the purchase code and your detail again so I can remember about you.
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Hello I will use this theme for a travel agency, does this theme support “Tailor Made” Tour? I mean that the tourist will login to the website and Tailor the tour he likes.
Hi,
First of all, thank you for your interest
We don’t have “Tailor Made” but you can use enquiry form to get the request from your customers.
Example: https://demo.goodlayers.com/traveltour/tour/italy-6-days-in-rome-venice-milan/ .
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Is Square available in the payment method?
Really sorry, our theme support only Paypal, Authorised.net and Stripe. 
To integrate other payment options, you have to hire a coder to do this. It’s pretty big work.
OMG a i have a whole site programmed to be with Square!!!! you are behind years of commerce. sorry this template will go to the trash sadly
Sorry about that but as we show in the item description. We clearly state which payment methods that available in this theme.
Hello I have some presale questions. 1. Works paypal in Georgia or not? I do not want to be like Turkey. 2. Can you provide me with a working demo version of the site? I would like to see the booking and payment procedure in details. 3. When booking a tour, can I remove an unwanted country from the countries list (Algeria, Angola, etc.)? Or block it? I don’t want bookings from that country. 4. I have 61$ on my balance at Envato Market. How do I buy your theme that costs 69$? Will you make a 8$ discount if I pay 61+8 separately? Should I add 8$ to Envato’s account? How is the addition made?
These are the questions at this point. Thanks in advance.
Hi,
First of all, thank you for your interest
1. For the PayPal service, could you ask them directly? We don’t sure about it too, sorry.
2. You can check it like a customer in the live demo: https://demo.goodlayers.com/traveltour/test-the-system/ .
3. You can remove it out if you don’t want those countries.
4. I’m sorry but we don’t have a discount at this moment, you need to purchase it at the right price. For the purchase process, if you have a doubt, please contact Envato directly, they’re happy to help you with it. https://help.market.envato.com/hc/en-us/articles/202821620-Contact-Us
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Hi ;
The Credit Card Payment Gateway : Stripe paymill and auothorize none of this works for Turkey and paypal is forbidden in Turkey since 2016 so any recommendation please ? Cant we get a credit card payment screen so we can charge with mail order ?
Hi,
If you need other payment gateways, please check the docs below.
- https://docs.goodlayers.com/other-payment-gateways/
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Any useful ways to change category, destination (category) into tourmaster using the features of a page of traveltour theme? Thank you so much!
Hi,
I don’t understand your question, could you provide more details about it?
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Sorry, I mean that any methods to change category and destination (category in tourmaster) into pages with the features as other pages of traveltour theme, so that I can customize posts, tours easily. Thank you!
Hi,
If you want customize the archive page, I’m sorry but it’s not possible.
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Hi
How do i migrate some tours to another website which also uses your theme.
Looking forward to your answer, thanks
Hi,
Really sorry but I have no idea about exporting only some specific tours. What I know is that you can do this : https://take.ms/iYIDb but it will export all tours.
Or you may try to seek for the plugins that allow you to import/export specific posts.
Cheers!
Great theme and great support!
Thank you!
8 files css (that is a lot) when using the theme and tourmaster.
If choosing to inline css for a few CSS files, which files do you recommend to do inline that do not crash the website? Thank you!
wp-content/plugins/goodlayers-core/plugins/fontawesome/font-awesome.css
wp-content/plugins/goodlayers-core/plugins/elegant/elegant-font.css
wp-content/plugins/goodlayers-core/plugins/style.css
wp-content/plugins/goodlayers-core/include/css/page-builder.css
/wp-content/plugins/tourmaster/tourmaster.css
/wp-content/uploads/tourmaster-style-custom.css
/wp-content/themes/traveltour/css/style-core.css
/wp-content/uploads/traveltour-style-custom.css
Thank you!
Hi,
I recommended to inline:
wp-content/plugins/goodlayers-core/plugins/fontawesome/font-awesome.css
wp-content/plugins/goodlayers-core/plugins/elegant/elegant-font.css
wp-content/plugins/goodlayers-core/plugins/style.css
wp-content/plugins/goodlayers-core/include/css/page-builder.css
/wp-content/plugins/tourmaster/tourmaster.css
/wp-content/themes/traveltour/css/style-core.css
If something goes wrong, you can try to disable the inline for that file and check the others.
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I have a serious and urgent problem with the Strip payment method. I linked it, It does not work. I put the public key and the secret key in live mode : don’t work I put the public key and the secret key in demo mode : don’t work
I try it with account, I try with guest : don’t work.
when I click on “Stripe Payment button” , I have a Blank screen/
The same public and Secret stripe Keys work normally in my others website. but dont work in your plugin.
I try to contact support, i see my support access s expired. I don t even know if you will be ok if the renew. please help me
Hi,
Please send the purchase code with your detail to my email: loc.support@goodlayers.com , after verify your purchase, we will take a look on it.
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I send the purchase code with detail to your email
Hi,
My bad, it’s support.loc@goodlayers.com , could you resend it? I’m so sorry about that.
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Ok, I resend it
I sended all others details, I think you are working on it…
did you find the error? can it be resolve?? please , please, please
definitely, you do nothing , you say nothing
Do you propose that I reinstall the theme? if yes, Will I lose all data??
I have updated all plugins, and I deactivated all plugins (Except Goodlayers plugins) and the problem has not resolved. i don t know what to do else
Everything is OK now, I reinstall the theme and now, The stripe payment work normally
Hi,
I’m so sorry, I have a fever these days and I can’t work until today, so sorry for this inconvenience.
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How do I return this theme to you guys?
Hi,
I’ve replied to your ticket, please check it.
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Please Refund this Theme
Hi there, One question pre-sale.
Is it possible with this theme, that when a visitor/customer makes a booking/payment, an email is automatically sent to a second pre-set email adres other than my own? The pre-set second email adres would be different with every product
Consequently, I will receive the notification email, but also my business-partner that provides the service that I’ve sold.
Otherwise every sell needs manually copy/past/sending to the right company to inform them about the sell.
Thank you for your time,.
Kind regards, Lenn
Hi,
Unfortunately, we don’t have that option.
Thank you for your interest by the way .
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hi, sir how to add button book now in https://demo.goodlayers.com/traveltour/main4/tour-classic-with-custom-excerpt-3-columns/ on bottom. thanks in advance
and also how to add new payment gateway especially from this https://stripe.com/docs/payments/fpx
Hi,
1. For the button book now, I’m sorry but we don’t provide support for customizing, if you want to add it, please consider hiring a freelancer to do it for you.
2. Unfortunately, the payment is a big work, so if you want to add a new one, you need to hire a freelancer to do it for you. You can check the payment type details in the item details.
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hello is possible to make my template with elementor and use your plugin?
Hi,
It’s possible, but the style may different in some where.
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is that alright (it means no problems) when I turn off Font Awesome at Tourmaster—>miscalleneous -> Plugins -> Font Awesome when I just use Arial and Helvetica font? Thank you so much!
Hi,
If it doesn’t break your website,it’s fine.
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hello i have a question. can i use woocommerce to the booking system? to have payments methods there?
Hi,
Unfortunately, it’s not possible.
Thanks for your interest by the way
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ok that i need is to setup a greek card (viva,mastercard etc) or vivawallet. Can i do that in your booking system? thank you
Hi,
We’re support for: PayPal – Stripe – Paymill – Authorize.net, other than that is not available in our booking system, sorry.
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Hi team! Love your theme, but have one question: I imported one of the demos, reduced sized of images, installed caching plugin, hosted on a highly reputable hosting provider, but website still loads much slower than your demo version. What could be a reason for that? Other hosting? Special caching plugin? anything else
Hi,
Well sometime this kind of issue is out of our control as mostly, it depends on the server and user location.
However, you can check this article out. I hope it can help improving your site: https://goodlayers.ticksy.com/article/15781/
