6627 comments found.
Hi, How do I change the backend wordpress logo(mysite.com/wp-admin) as on login and do further customization like use background image, do I need to use seperate plugin for the same or possible within theme
Anur
Hello,
Thanks for using XStore.
Contact WordPress support first, is any assistance will be needed from our side, use form on this page – https://themeforest.net/user/8theme
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i can’t change my log in and sing up popup…this popup my customer can’t sing up, just show login option…..please help as soon as possible ….
Hello,
To enable registration, navigate to Settings > General > Membership and mark Anyone can register, then go to Woocommerce > Settings > Accounts > Customer registration > Enable customer registration on the “My account” page.
Read more about settings – https://docs.woocommerce.com/document/configuring-woocommerce-settings/#accounts-and-privacy-settings
FaceBook and Google login – https://xstore.helpscoutdocs.com/article/87-facebook-login
Here is our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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Good day, I newly purchased this theme but anytime I make editting on the theme is not taking effect on the pages
Hello,
Thanks for using XStore.
Here is our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Do you mean changes in the Header? Likely custom header is used on Home page, go to Theme options > Header builder > Multiple headers > edit header for the Front page. Here is a video about Multiple headers – https://youtu.be/BpeXfzNwkOc
Enable Elementor for static blocks – https://xstore.helpscoutdocs.com/article/47-static-blocks , then go to Static blocks in Dashboard and edit Footer using Elementor.
Further assistance you can get via the forum.
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Thanks so much for your prompt response in solving one of my fixes. I have another issue, which is I am seeing something different in the mobile version of my website…..........My website came up very beautifully on the web, but the mobile version is somehting else. Kindly assist in this regard
Hello,
Is XStore AMP plugin disabled?
Please submit a topic on our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/ Provide URL of your site and describe the problem in more detail. You will get assistance via the forum.
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How do I edit footer using elementor ?
Hello,
Enable Elementor for static blocks – https://xstore.helpscoutdocs.com/article/47-static-blocks , then edit the content of Footer static block.
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hello i have this problem Uncaught ReferenceError: Swiper is not defined. Please help me
Hello,
Thanks for using our theme. Please try solution from this topic – https://www.8theme.com/topic/images-swap-change-issue-in-product-page-and-similar-products-section/
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Hello,
Thanks for the notice. This was passed to our dev team.
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Hello,
Fixed on the demo, you can clear cache and check. If you have any other questions, use form on this page – https://themeforest.net/user/8theme to contact our team. Thanks in advance.
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I have menu problem. it suddenly unavailable. it gives this error:Uncaught SyntaxError: Unexpected end of JSON input at JSON.parse (<anonymous>) at n (etheme-scripts.min.js?ver=8.0.10:1) at HTMLLIElement.<anonymous> (etheme-scripts.min.js?ver=8.0.10:1) at Function.each (jquery.min.js?ver=3.6.0:2) at HTMLBodyElement.<anonymous> (etheme-scripts.min.js?ver=8.0.10:1) at HTMLBodyElement.dispatch (jquery.min.js?ver=3.6.0:2) at HTMLBodyElement.v.handle (jquery.min.js?ver=3.6.0:2) but when i check scripts, they are okay. i dont understand what is problem. website is: https://najpiekniejszy.com/
Hello,
Issue caused by CloudFlare CDN option https://prnt.sc/21013dt It removes comments that were required for our script. We’ll improve theme code in next theme update to avoid that issue. Please, disable that option till we release the new update.
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Hello good afternoon. I deactivated my license from a site that I no longer use, but when I put it on the other site it tells me that it is being used on the other site. could you help me with this problem? the termination license is 4825
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Contact us using author contact form https://themeforest.net/user/8theme Provide us with your purchase code. We’ll check and help you.
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Hello, I have just recently bought this theme…. it is installed on the link https://kanataknits.com/newsite/ now the issue is I am not able to save any changes,,, like I started with header and wanted to change the text in top black bar. For that I go to customise > header builder.. now after changing the text it is not showing on website… not only this text but any change in header. I am clicking publish again and again at backend it is also showing saved but not reflecting on website. Please help
Hello,
Go to Theme Options > Header builder > Multiple headers > remove home page header https://youtu.be/BpeXfzNwkOc
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Hi. I’m trying a demo template from the link – https://xstore.8theme.com/home/, adding the quantity of goods in the mini cart does not work on a mobile phone. How to fix it?
Hello,
Thank you for your request.
Clear mobile browser cache and check now, please.
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it worked, what was the problem?
what changes need to be made to the site code?
Hello,
We have enabled q-ty for the cart for the mobile devices in theme options. Before that it was enabled for the desktop only and caused the mentioned issue.
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Hi, how can I now which websites are activated under my license? I am pretty sure I use the theme on just one website https://ielastika.gr but I am not able to activate it there?
Am I missing something? Is there a section on your website https://www.8theme.com/account/ where can I see if my license is activated on any other site.
It is possible that I might had activated it many years ago, only for test reasons on some other domain. But probably it was not the best fit for that project and I switched to some other theme.
Hello,
Contact us via form on this page – https://themeforest.net/user/8theme , provide your purchase code to get a list of activations.
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Hi ,
I’d like to deactive the purchase code but I have no idea which website is on the issue, where souhld I find the connection?
Hello,
Contact us using author contact form and provide purchase code that you want to check. We’ll help you.
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Hi, may i know why the website on the backend account loading very slow? but in the front end loading ok? Any plugin can speed up the backend loading speed?
Hello,
Our theme does not affect backend loading time. Maybe you use some third-party plugin for the additional backend features that could be the reason of the issue. Does it load fast when the default WP theme is activated?
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the theme is compatible with php 7.2?
Hello,
Use PHP 7.3 or higher to avoid compatibility issues. Besides WordPress itself requires PHP version 7.4 or greater https://wordpress.org/about/requirements/
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Hi. Massive Addons plugin https://codecanyon.net/item/massive-addons-for-visual-composer/14429839# appears to be no longer available/supported by developer (MPC). What will happen when the plugin inevitably stops working due to future WP or X-store updates?
Hello,
We’ll try to fix compatibility issues. In case it’s not possible then plugin will be excluded, unfortunately.
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Hello, I have the latest version of XStore. I used one of the demos to get a feel for some of the capabilities that I would like in the design of the front page. The search button does not seem to search based on category, but it searches all products. Is there a fix for the issue of filtering? Also I am using WCFM for my marketplace if that makes any difference.
Hello,
Thank you for using XStore theme! Please, submit support request here https://www.8theme.com/forums/xstore-wordpress-support-forum/ And provide link to your WP Dashboard access in the topic private content area.
Our support staff will check and help you.
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Hi, i would like to ask you a question. i do not have support but i would appreciate an answer. how can i have a sub menu in 2 collumn? if i have 1 column, the menu items are hidden from the visible page height. https://prnt.sc/220mp38
Hello,
We don’t have such option for the submenu. But you could reduce the space between menu items. Provide us with link to your site, please.
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Hello,
Add the “custom-columns” class for the PINBALL MACHINES NEW menu item https://prnt.sc/2253u89 . After that add the below code to Theme Options > Custom CSS
.custom-columns .nav-sublist ul{
width: 670px !important;
display: -webkit-box;
display: -ms-flexbox;
display: flex !important;
-ms-flex-wrap: wrap;
flex-wrap: wrap;
-webkit-box-align: stretch;
-ms-flex-align: stretch;
align-items: stretch;
}
.et_b_header-menu .secondary-menu-wrapper .menu .custom-columns li {
width: 33%;
}
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You rock guys. Now it is correct. https://prnt.sc/2255zo8 Thank you!!!
Hello,
You are welcome! We would be grateful for your rating if you like our theme.
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Static blocks are not updating. No cloudflare cache and static block cache in settings is turned off. Using cache cleaner as well. Where is section to change an image on the static block for shop page banner?
Footer static block is all over the place. Links and all run together. Changes made their too but nothing is updated when static block is updated.
Hello,
Contact us using author contact form https://themeforest.net/user/8theme, please. Provide us with WP Dashboard and FTP access to your site. We’ll check the problem.
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Hello, I want to link brand name with the categories, the products in the categories should be displayed only when the particular brand is selected and when second brand is selected then the other set of categories should be reflected can we do that
Hello,
Product categories WooCommerce widget displays only full list of the categories. If you want to get filter by categories that will display only categories of the products that you have on the brand page you need to develop such categories filter widget because WooCommerce plugin does not have it by default. Or look for the third-party plugin that have product categories filter widget.
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why paypal not working for the new install ? With the new plugin WooCommerce Payments is not working with the theme Plz help
Hello,
Thanks for using our theme.
Do you have the same situation when a default theme, like Storefront, is activated on your site?
Have you tried to contact the plugin support?
Submit a topic on our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/ , describe the problem in more detail, provide URL of your site and temporary wp-admin access, via the Private Content area, so our support team can assist you.
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