23207 comments found.
Hi, i have a PROBLEM with your theme… If i scan for exemple your demo classic-original with google speedinsight, i have 93% on desktop, BUT on mobile you have a score of 35% !!! And now Google scan first the score of mobile performance for the seo result ! How can you optimize that ? It IMPACT A LOT SEO of all my website i have made with your theme, and i’m so disapointed actually. Also using plugin to minimify css etc doesn’t change nothing about that. Can you tell us an possible update about this problem ???
Hello, @alexissatok,
We are sorry that you faced some problems working with our theme. But our theme is one of the most optimized on the market. In general, our theme is already optimized and doesn’t have too many resources to make your website slow. Most likely, your website performance suffers from the content you have added to your website. It may happen in case of too many plugins, large not optimized images, or other resources. So we suggest you to remove unnecessary plugins, install some kind of JS & CSS optimizing plugins like Better WordPress Minify and a caching plugin like WP Super Cache or use WP Rocket for both tasks. Also, you can use the GTmetrix tool to see what makes your website slow and optimize these parts of your website.
First of all, we would like to tell you that Google very often scores with 20-40 points mobile performance for 99% of websites built with WordPress. To get more points you need to have a really light page. For example remove all sliders, carousels and leave a few banners and products only. Then you will get a high result. But usually, our theme works very fast on mobile devices and doesn’t have any problems with performance. We suggest you test it on a few mobile devices and you will see that there are no real performance problems. Google PageSpeed gives you recommendations on how to improve the performance of your website, but it does not actually measure the speed (aka loading time) of your website. If your site loads fast, you can safely ignore PageSpeed’s recommendations.
The traffic depends on a lot of different factors and not our theme only. The only argument from you was your website’s low score on Google Pagespeed. But it can’t be because of that if your real website speed is quite fast. We suggest you read an article from the WP Rocket team – one of the most experienced companies in terms of WordPress optimization.
https://docs.wp-rocket.me/article/85-google-page-speed-grade-does-not-improve
Porto has optimized HTML, combined JS scripts, minified CSS, has style.css generator, conforms to all the coding standards from WordPress (and it is checked and confirmed by Envato reviewers while uploading our theme to the market). We are always working on improving our theme’s speed and listen to all our customers’ reports. We release updates every 3-5 weeks so if any performance problems are reported they will be fixed asap.
Regards, P-THEMES.
Thx for your answer, but i know that if i test my website on mobile is fast, also your demo… But your demo and also my website is slow on speedtest Google, and the resut is not to be speed in real life, but in the test of Google, Why ?? Because google crawl the whole internet to index website, and if he have a lot of time to crawl each website, 0,0001ms multiplicate by million of website it increase his system… It’s why he give some advice to optimize the speed of our website. I understand that for user it doesn’t change nothing, but in thta case it’s to have a website in the google standar in order to index well SEO…
Hello, @alexissatok,
Actually, Our theme is most optimized on themeforest, all of the demos of our theme are well managed with coding standard and the content too. Once you changed the content of our demo with yours, if your content is not optimized then you have to optimized it. Google will rank the site that load’s under 3 seconds. So if your site load time score is under 3 then it will rank based on your keywords and SEO techniques. I hope you understand.
Regards, P-THEMES.
You didn’t understand, i have test your demo too… And i have also test my website without seo optimization and the score is slow like your demo too… It’s jquery first paint visualisation and jquery/jquery.min.js (www.portotheme.com) the principal problem
30,5 KiB
150 ms …js/rbtools.min.js(www.portotheme.com)
46,1 KiB
450 ms …js/rs6.min.js(www.portotheme.com)
Anyway we don’t find a solution… Maybe you can in a next update, ad something like minimize also fontawesome and only load icon we choose instead of loading all ??
Hello, @alexissatok,
Ok I’ll forward this to our development department for considering this with the upcoming updates of the theme.
And for now, please check Porto >> Speed Optimization Options as well, It has FontAwesome and JS and JQuery minifications as well.
Regards, P-THEMES.
hi,
After your advise on reactivating the theme i still get the error of plugin installation failed, “ajax error”. Something wrong here. Can you kindly advise?
I understand for seeking support we need to purchase support. I believe this is a technical snag and need technical advise only.
Regards Shahid
Hello, @shahidkhan1746,
Ok, Then please contact us via our support system with your site WP Admin Login details so that we will check and solve it for you on your site.
Regards, P-THEMES.
hello, how do I make the buttons to subscribe to the newsletter work? I don’t understand how to configure it, is there a tutorial? I have tried to configure it but I am confused with MailPoet, Contac Form 7, how do I integrate them? Is it necessary to do it? I don’t know which is the best option, what u recommend me?
Hello, @Zafit0,
Please check this video https://streamable.com/l6538c and go to contacts in your wordpress dashboard and edit newsletter popup form and configure it as explain in this article https://contactform7.com/setting-up-mail/ and use that newsletter subscription button.
Regards, P-THEMES.
Hi,
I’m using header builder and it seems whatever I put on the middle column always get shifted to the left on smaller desktop screen (720p screen, for example). It works fine on 1080p screen, but not in 720p. I’m planning to put a central logo with left side menu and right side cart.
Nevermind, found it. It’s on the custom CSS when I imported the demo.
Hello, @bataranarada,
Sound’s Good!!! that you have found it and solved it by yourself 
You are the best.
Thanks for contacting us.
Have a nice day.
Regards, P-THEMES.
Hello, I got this message on my admin dashboard:
Porto notice: Your access is temporarily blocked because of connection limit to API server. Please contact us from Porto support to unblock it.
103.217.111.200
Hello, @10ten92,
Please share your site WP-Admin URL and Admin Login details in the below-listed format on which you are facing the issue via our support system here: http://portotheme.com/support so that we’ll check and help you out in solving your issue.
WP Admin URL:WP Admin Username:WP Admin Password:Regards, P-THEMES.
Hello Porto,
Can you tell me if in this prebuild banner of Porto the size photo is: 1920×800 or which size I should place? In such case I can do a 1920×800 / 2 = 960×400 for a better fast optimization?
I have used in: https://www.candleart.es/
thanks Joaquín
Hello, @Joaquim_,
Which banner you are talking about? Can you please share that Banner screenshot from our Demo and also you can check the Porto Speed Optimization functionality as well.
Regards, P-THEMES.
Hi porto is the banner shop num 23 in banner sliders of Porto. In my web side I have inserted it at the top on website. Please tell me if is enough with this information. I’m not in office right now to share with image Thanks
Hello, @Joaquim_,
The actual size of the banner image on Shop Demo 23 is 1200px * 575px, so you have to go with the same dimmension images on your site and it work for you fine.
Regards, P-THEMES.
Hi Porto, Sorry the correct one is shop 34. I inserted with dimensions: Dimensiones: 1920 × 700 and is not visualizing good for movile devide. Maybe is a bug? Please any help ?
https://www.candleart.es/ here at the top of the pagethanks
Hello, @Joaquim_,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hi everyone! I have a nulled Porto theme installed in my domain. I want to buy the licence, but i have no idea how update my version without lose the information!
I’m in the version 5.5.0!
Is it possible validate my licence and update the version of my site? Would you help me in this process?
Thanks!!
Hello, @adrianogolob,
Please note that, the nulled version might miss some core code of the theme which might create issue on your site, you have to purchase the theme license from here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399 and then you have to follow the instructions written in this article: https://ptheme.zendesk.com/hc/en-us/articles/360020667197--24-Update-Porto-Theme-Manually-without-Loosing-any-Data-
Regards, P-THEMES.
Hi!! Thks for help!
You’re Most Welcome!!
your demo site doesn’t work with templates
Hello, @flynero,
First of all, thanks for showing your interest in Porto WordPress
Our demo site is working perfectly fine: https://www.portotheme.com/wordpress/porto_landing/
Regards, P-THEMES.
I have installed YITH WooCommerce Ajax Product Filter Premium to show checkboxes with Filters options (Brands and Others). When we click on the checkbox the filter is not working but clicking on Brand Name its works. Is there any theme option needs to disable/enable?
Screenshot: https://prnt.sc/22a5fbv
Hello, @lmiuae,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
Hello how i activate the Newsletter popup like the demo ?
Hello, @Zafit0,
The pop up came with the demo import and if you have not found it with the Demo import then you have to reimport it or you have to create it by yourself, please read about it in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/home-newsletter-pop-up-modal-box-background-image-and-text-changing-or-removing-the-pop-up-modal-box-using-wpbakery-page-builder/
Regards, P-THEMES.
Hi Porto,
When I insert a banner sliders (Porto), where is the option to modify the size of the arrows ”< >” to go from one slider to other ?
thanks
Hello, @Joaquim_,
Please edit your home page and copy and paste the below-given CSS code to the page Custom CSS option and check back your site after removing the browser cache.
.home-slider .owl-carousel.nav-pos-inside .owl-nav .owl-prev, .home-slider .owl-carousel.nav-pos-inside .owl-nav .owl-next {
font-size: 50px !important;
}
Regards, P-THEMES.
I’m sorry for the BBpress buddypress demo!
Hello, @dackdish,
You can check all our pre-built demos here: https://www.portotheme.com/wordpress/porto_landing/
Regards, P-THEMES.
Hi, Is it possible for me to use Search Form Field instead of Search Button for my header? I’m currently using Header Builder in Customizer.
Nevermind, found it. Thanks
Sorry another question, Is it possible for me to display search form in mobile view? Thanks
Hello, @bataranarada,
No, sorry to say that but this is not possible to set the search form to appear in the mobile version, In the mobile version, it always shows the search icon and you have to click on it to show the search form in popup, this is the default functionality and if you want to change it then this requires Customization.
Regards, P-THEMES.
Hello, A query, we bought a Porto license and registered with the initial domain that never worked, now we have changed domain. Can we change the license to the new domain? Thanks for your reply.
Hello, @UnicornLuxury,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello there,
I am just making use of your theme since I purchased, please I need a little help urgently.
I don’t want the Social Media Icons on Mobile View header and I want the Mobile Logo bigger and centralize. Please see this image for what I meant https://prnt.sc/2204s9w
Thank you.
Hello, @whitesoftx,
I am sorry I am unable to check your provided screenshot, please share your screenshot via this platform: https://postimages.org/ and also please share your live site URL as well, so that I’ll check and help you out in solving your issue.
Regards, P-THEMES.
Thank you for your swift response, here is the screenshot image https://postimg.cc/21w2X9c9
I put the site as under construction, you might need to Admin login to be able too view, I’m sure you will be able to get it via the screenshot, if not. I will be glad to share logins in DM.
Thanks
Hello, @whitesoftx,
It’s better to disable the under construction mode for a while so that I’ll check your site and help you out, otherwise, you can share this comment URL and your site WP-Admin Login details via my email aizazawan55@gmail.com
Regards, P-THEMES.
Hi Support, Can you tell me if this pluggin PREMMERCE PERMALINK MANAGER FOR WOOCOMMERCE FEATURES has been tested with your theme ?
thanks,
Hello, @Joaquim_,
No, Sorry to say that but we have not tested the particular plugin with our theme officially till now, so we are unable to suggest you on it, if you want to use it, you can try it with our theme but at your own risk…
Regards, P-THEMES.
Hi Porto,
I have inserted the banner in the top of my page. https://www.candleart.es/pt-pt/
With dimensions of pictures same as the recommended 1200×575. But is not getting displayed perfectly as you can see, there is a margin showing. - How can avoid it? - And how I can do bigger the arrows ” < > ” to display the different sliders ?
thanks Joaquín
Hello, @Joaquim_,
Your site has restrictions to inspect the page and I am not able to inspect and check the code of your site, so please remove it for a while so that I’ll inspect it and help you with the Custom CSS to fix your issues.
Regards, P-THEMES.
Hi Porto, Can you tell me how I disable this?
thanks,
ok is done, please Porto can you check ?
Is the banner slider – shop Nº 23 (page builder from Porto). Also seems is not responsibe for movile and also the letters in the tittle I have added (same font as default) are not getting displayed good for movile (very big).
thanks,
Hello, @Joaquim_,
1. Please edit your home page and copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.vc_row.wpb_row.row.home-slider .wpb_wrapper.vc_column-inner {
padding-top: 0 !important;
padding-left: 0 !important;
padding-right: 0 !important;
}
2. Please edit your home page and copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.home-slider .owl-carousel.nav-pos-inside .owl-nav .owl-prev, .home-slider .owl-carousel.nav-pos-inside .owl-nav .owl-next {
font-size: 50px !important;
}
3. For your mobile version issue and reset of the issues, please contact us via our support system with your site WP Admin Login details so that our experts will check it for you on your site and help you out.
Regards, P-THEMES.
Hello Porto,
How I can delete the cache of the theme? I have some error in search console and I want to test deleting the cache. Any suggestion more please?
“Is indexing allowed? error No: The tag · “noindex” was detected in the meta tag “robots”
Is the banner slider – shop Nº 23 (page builder from Porto)
Hello, @Joaquim_,
For removing the cache, please read and follow the instructions written in this article: https://ptheme.zendesk.com/hc/en-us/articles/360020799098--35-Unable-to-change-color-settings-or-Setting-from-Theme-Options-Cache-Problem
Otherwise, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Is it possible to remove the add to cart item option and when someone clicks on “Buy Now” it redirects to some other site for purchase?
Meaning is it possible to disable the add to cart and checkout functionality and use only affiliate products?
Hello, @chrisgoodwill,
First of all, thanks for showing your interest in Porto WordPress
You have to use affiliate products for it, this is the default functionality of the WooCommerce and using it, you can simply achieve, what you needs.
Regards, P-THEMES.
Hello. A simple question: I have to use 6 products Custom Tabs and I NEED TO PRE-ASSIGN A NAME to each tab. How can I do that? Best regards
Hello, @fasterbit.
You have to edit each product seperately and then assign/set seperate name for each product custom tab as per your requirements, you can not automatically set it globally for Custom Product Tab.
Regards, P-THEMES.
