127 comments found.
Hello,
I can’t find “One Page Demo” under demo content drop down. How do I import this demo?
Thanks.
Hello,
One Page Demo is available in WPBakery version only. So just go to Admin > Anomica Options > Layout Settings and install any header layout demo data which header you want on your site. After installing that demo data you can see that page in Admin > Pages list.
Thanks, Mark
Thank you for your reply.
When I try to import Classic (WPBakery ) it says : ERROR 500
What could be the problem?
Hello,
Please contact us via our official support system at https://support.preyantechnosys.com/ and send us your site URL with login details in support ticket so our team will help you on this asap.
Thanks, Mark
Hi. My support license has expired but I’m sad that I’m still getting the Error 500 message. I have several themes from you and have reported this several times. Today came an update but the error was still not fixed. Please fix as soon as possible
Hello,
Sorry for the inconvenience. Can you please contact us via our official support system at https://support.preyantechnosys.com/ and send us your site URL with login details in support ticket so our team will help you on this asap.
Thank You, Maria
I can’t do that because the support has expired and I certainly won’t buy a new license
its ok, you can create new ticket we are ready to help you. our technical team will be reply on this.
Hi there. How can I make changes to the text on the header by using Elementor instead of using code. For example, I want to change the address, the email address and the phone number. Thank you!
Hello,
Can you please contact us via our official support system at https://support.preyantechnosys.com/ so our team will help you on this.
Thanks, Mark
Hi there, I have sent you a ticket about my problems. Please check it. Thanks!
Hello,
Yes, We received your support ticket and our team already replied for it. So please check it and reply in the support ticket if any query.
Thanks, Mark
I have replied in a new ticket. Pls check and answer asap. Thank you!
Hello,
Yes, We received your support ticket and our team already replied for it. Please check it and reply in support ticket if any query.
Thanks, Mark
Network Cabling Services (NCS) technology-driven company, single-source solution provider for all their client’s audio visual, cabling infrastructure, design-consulting, and networking and security needs.
Hello,
Sorry but we are not sure what you need. Can you please contact us via our official support system at https://support.preyantechnosys.com/ and send us your query with more details in the support ticket so our team will help you on this.
Thanks, Mark
hello, i have bought your theme for a while now . whenever i try to save my work it keeps showing me 403 forbidden . including the homepage , whenever i want to save my work on homepage i keep seeing 403 forbidden . please help .
Hello,
Sorry for the inconvenience. Can you please contact us via our official support system at https://support.preyantechnosys.com/ and send us your site url with login details in support ticket so our team will help you on this asap.
Thanks, Mark
Hi,
I uploaded the theme in localhost. Also installed the plugins and activated. When I clicked the demo content button . it is showing me error 500.can you please let us know. how to fix it?
Hello,
We received your support ticket and our team already replied for your support ticket so please check it and reply in support ticket if any query.
Thanks, Mark
Hello, I’m trying to switch to elementor but don’t want to work, I did everything as it was written in the manual, could you help me?
Hello,
sorry for the inconvenience. Can you please contact us via our support https://support.themetechmount.com/ and send us your site url with admin credentials details in support ticket so our team will help you on this asap.
Thanks,
Can you tell me how much time I have to wait for a response from support two days have passed and no one answers, I didn’t buy it so that it wouldn’t work
Sorry but can you please send us your ticket number.
Problem Resolve
Ok. Feel free to contact us via our official support system at https://support.themetechmount.com/ if any query.
Hi, I have a question from which platform you added photos to the home page slider thanks
Hello,
We are using images from https://www.shutterstock.com/ & http://www.istockphoto.com site for our demo site. If you need link then please contact us via our official support system at https://support.themetechmount.com/ You can also find good free image from https://www.freepik.com/
Thanks, Mark
Hi there, Can I use Elementor and plugin Translate? Thanks
Hello,
Yes, You can use the Elementor page builder plugin with our theme. Our theme supports this plugin. Also you can check our theme demos which are created using this page builder. For translation we recommended to use Loco Translate plugin on your site.
Thanks, Mark
Hi there,
I want to know if is possible to make Sub-Services (IT Service > Format PC)
Thank you
Hello,
Sorry it is not possible to set Parent child post in Services. but we are ready to help you on this so please contact us via our official support system at https://support.themetechmount.com/ so our team will guide you on this with detailed screenshots.
Thanks, Mark
Great theme, but I can’t edit any of the Techmount boxes (such as header/subheader). Circle just spins forever without loading anything.
Hello,
Sorry for the inconvenience. Can you please contact us via our official support system at https://support.themetechmount.com/ and send us your site url with login details in support ticket so our team will help you on this.
Thanks, Mark
Hi I’m having an issue with this theme when I try to save the. home page is not saving at all.
WPML is installed and if I try to translate any other pages works fine, but when I try to save the homepage which is a page assignated from Settings->Read.
Any clue, thanks in advance
Hello,
Please contact us via our official support system at https://support.themetechmount.com/ and send us your site url with login details in support ticket so our team will help you on this asap.
Thanks, Mark
Dear Author, We have created 3 tickets , one week before but still not received any support reply. Please
Hello,
Sorry for the inconvenience. I have checked your all old tickets and our team already reply for all that ticket’s. Your last 3 tickets which you send us on saturday is not received reply as weekend. But our team is working it on now so you get reply asap.
Thanks, Mark
Hello , I imported my demo but all the slider image are carrying watermark . Is there a way i can remove the watermark photos and replace them with another ? Also how can i change photos in my homepage slider ?
Hello,
We are using paid images on our live site so we cannot distribute them with our demo content. So we are using watermark images replacing all paid images. But you can easily change these images. Just edit your slide and change the background image as described in the doc link below. Change Slider Bg https://www.sliderrevolution.com/manual/changing-template-background-colors-and-images/ https://www.sliderrevolution.com/documentation/slide-background/
Thanks, Mark
Elementor titles are not the right color or right font can you fix that please ?
Hello,
Just follow the steps as described in doc link below. http://anomica.themetechmount.net/documentation/elementor.htmlThanks, Mark
Steps followed completely, still titles in elementor not correct font and color how to change them in all the website ?
Hello,
Please contact us via our official support system at https://support.themetechmount.com/ and send us your site url with login details in support ticket so our team will help you on this.
Thanks, Mark
How do I change the style of the social icons?
Hello,
Please contact us via our official support system at https://support.themetechmount.com/ so our team will help you on this.
Thanks, Mark
Dear Author, Your theme looks nice. We are planning to purchase your theme, before we have few questions, please support.
1. We need good SEO friendly , what about this theme SEO performance? 2. We have checked this theme with GT Metrix, this is under Rank F and performance also 22%. Please clarify, is this good result? please give some result about your theme loading speed 3. Any premium plugin required to get the site like your demo? 4. Which Page Builder comes wth this Theme?
Hello,
We are following all SEO rules so the code is quite clear and filtered. Also our main theme demo site is slow shown in some measurements. That is because we are using high quality graphics which are required for our theme view. So some images are bigger than the 100kb limit and this makes our site slow. But we like to present high quality images so we are not very strong on this. There are few steps to follow to make website load faster please contact us via our official support system at https://support.themetechmount.com/ so our team will help you on this.
We are providing free demo content with our theme so just follow the steps as described in our doc link below so it will make your site look the same as our demo site. http://anomica.themetechmount.net/documentation/democontent.html
Yes WPBakery & Slider Revolution plugin comes with theme you do not need to purchase it.
Thanks, Mark
Does the theme purchase includes all Demos? Does the theme purchase includes all Images?
Hello,
Thanks for taking interest in our theme. We are providing free demo content setup with our theme. So just setup demo content in your site and your site will look same as our demo website (we will replace images with free images). The demo content is same as our live site excluding the images. We are using paid images on our live site so we cannot destribute them with our demo content. So we are using free images replacing all paid images. Also the text content (heading, title, desription etc) are same as our live site. So all the content is same.
Thanks, Mark
Theme Support Is Not Working
Hello,
Sorry for the inconvenience. Yes our support site is not under maintenance. So please send us your query directly on our support@themetechmount.com email
Thanks, Mark
Dear Author, Your theme looks nice. We are planning to purchase your theme, before we have few questions, please support.
1. We need good SEO friendly , what about this theme SEO performance? 2. We have checked this theme with GT Metrix, this is under Rank F and performance also 22%. Please clarify, is this good result? please give some result about your theme loading speed 3. Any premium plugin required to get the site like your demo?
Hello,
We are following all SEO rules so the code is quite clear and filtered. Also our main theme demo site is slow shown in some measurements. That is because we are using high quality graphics which are required for our theme view. So some images are bigger than the 100kb limit and this makes our site slow. But we like to present high quality images so we are not very strong on this. There are few steps to follow to make website load faster please contact us via our official support system at https://support.themetechmount.com/ so our team will help you on this.
We are providing free demo content with our theme so just follow the steps as described in our doc link below so it will make your site look the same as our demo site. http://anomica.themetechmount.net/documentation/democontent.html
Thanks, Mark
Hey, We bought this theme for our company’s website by a digital marketing agency a while ago, I asked them for the purchase code and they sent it to me, every time I try to add the purchase code to the support portal it gives me this error:
Error – 401 – api-down Missing or malformed API token: You need to provide an API token to access the API. The token must be a 32 character long alphanumeric string. See https://build.envato.com/api/#token.
I was wondering If there is another way to contact you, like an email.
Thanks.
Hello,
If you are getting issue with product ticket than use I have a general enquiry. while create a new ticket as described in screenshot below.
https://prnt.sc/1g03h88Thanks, Mark
