756 comments found.
I think I need to ask the same question again. I want to have the embeded video in the cover area but I am not able to add “enablejsapi=1” to video URL. Can you please help?
Hello,
We suggest to keep the correspondence through email – it will be easier to keep track of all your questions. We have your email address on record and our support team will assist you as soon as possible. Thanks!
Cheers, Meks Team
Hello, can you please let me know how to make a button (mks_button size=”large”) full-width in the widget/box placed in the sidebar? The red button here: https://yosuf.tv/autor/ with “Przejdź na kanał” label. Thank you.
Hello,
Go to Appearance > Customize > Additional CSS and paste this code:
.vlog-sidebar .mks_button_large { width: 100%; }
Cheers, Meks Team
Thank you very much! 
It would be nice to have a sticky widget left and right beside content area when boxed layout is chosen. It would be perfect for advertising.
Hello,
Thank you for your suggestion, we will take it into consideration.
Cheers, Meks Team
Hi there,
I’m considering buying your template but I have an important question :
Is it possible to play videos directly in their box instead of opening a post page containing the video ?
For example in the “featured playlists” here : https://preview.themeforest.net/item/vlog-video-blog-magazine-wordpress-theme/full_screen_preview/15968884?_ga=2.210150801.504675694.1648111802-1795188941.1647884341&__cf_chl_tk=CRtOuzh.9S_Jq48QoFTWkYV1hTrjeDTMX3mrvH0mb7g-1648123403-0-gaNycGzNDH0
Also, is it possible to change the language of the template ?
Thanks !
Hello,
1. I’m afraid not – clicking the video thumbnail opens the post where the video can be played 2. We have a built in translation system, but there is an option to disable that and use any translation plugin as well. You can see an example of a Portuguese website in our Showcase: https://lisavideira.com/
Cheers, Meks Team
Hello. I just bought your theme. I can’t figure out where to put the links to external videos like YouTube when I am creating a post. Can you please help?
Hi,
You can use Videos block and theme will put the videos inside featured area box.
I hope that this helps
Hello, I am still waiting for you to answer support request for demo install not completely installing. I’ve given you login twice. Please support as I need to get our site customized quickly.
Hi
Our developers are looking at your ticket, you should get prompt response, soon.
Thank you for your patience
Hi. WordPress repository says that the Series plugin “hasn’t been tested with the latest 3 major releases of WordPress. It may no longer be maintained or supported and may have compatibility issues when used with more recent versions of WordPress.” Do you know if there will be an update or if there is an alternate plugin that can be used?
Hello,
Thank you for pointing this out. We can’t tell when there will be an update since it’s not one of our plugins, but we didn’t have any issues reported so far. We will look into finding a replacement plugin.
Cheers, Meks Team
I’ ve use the wizard setup to import demo content, but all home pages imported don’t have any content inside even if all Post, and Pages seems to have been correctly imported.
Hello,
We’ve answered your support ticket, so I suggest we continue the conversation there 
Cheers, Meks Team
It would be great to move moduls between sections. At the moment we have to create a module from scratch in a new section, if we want to change something in the module mode.
Hi
Right now it is only possible to use theme this way. I will add this note to our developers to see if we can do something about this.
Thanks for your feedback
Hi, somehow the ad widget stopped showing up in the website. I updated all modules but nothing. Also, I can’t modify the items in the ad widget; when I click on “Add New” nothing happens.
Hello,
Could you send us an email through https://mekshq.com/contact/#support and our support team will look into it.
Cheers, Meks Team
Any idea why the Cover area disappears when on mobile screen , all except for Video formats. I see the height is going to auto… Funny thing is that at the preview here it is working fine. Did you solved this issue with your last update? I have previous version.
Hello,
Could you please send us an email through https://mekshq.com/contact/#support and our support team will look into this issue.
Cheers, Meks Team
No need. It is that if you select to Always display cover video in “play mode” then that will set the height: auto for the .vlog-cover-bg even if the post is not a video. I think you should add a code to avoid doing this when it is not a video post format. Thanks!
.vlog-featured-2.inplay-mode-acitve .vlog-featured-item, .vlog-featured-2.inplay-mode-acitve .vlog-featured-item .vlog-cover-bg { height: auto;} this is the problem
Thank you,
We will forward your message to our developers.
Cheers, Meks Team
Hi, I keep sending emails for support, but no is answering
Hi
You should get your response ASAP – thanks and sorry for small delay
Hello, Can you do the installation for me and import some demo data if I purchase the item?
Hello,
We don’t offer installation and setup service I’m afraid, but the process is quite straightforward and we have an extensive documentation available. Of course, our support team is always at your service if you need assistance with using the theme.
Cheers, Meks Team
I have two pre-purchase questions: 1. Do you have a standalone version of the video plugin with the same or some of the features as in the theme? 2. Can the plugin (that comes with this theme) work with other themes? Even in a limited capacity?
Hi,
If you are referring to our Video importer plugin, yes, there is a free version of plugin, here: https://wordpress.org/plugins/meks-video-importer/
Please let me know if you have any further questions.
Thanks for the reply. Yes I know about the free plugin. What I’m asking is if the plugin would display a video with features like on this page: https://preview.themeforest.net/item/vlog-video-blog-magazine-wordpress-theme/full_screen_preview/15968884 if used with a different theme.
Hi,
That video view is part of the theme itself, it’s not done through any plugin.
Hope this helps!
Yes it helps. Thanks.
Pre-sales question: I have a vlog and podcast. Can the two be combined into one site? In other words, have both the computer icon/functions and the headphones icon/functions in the header and also have the vlog be the main site and then have like mysite.com/podcast be the other (podcast) sub-theme apply? I hope this makes sense to you.
Hi,
Regarding your question about icons, yes you can have both of themat the same time in the theme header. Monitor icon is used for video articles while the headphones icon is used for audio article.
I’m sorry but I’m not sure if I understand the second question. What are you referring to by saying “sub-theme”. Is that a completely separate WordPress installation?
Best regards, Meks team
Hi. I like using your theme but something is not working anymore. It is the ad part. I wanted to delete an ad, but it will not be deleted. After saving the settings, the former code is still there.
Hello,
if you are using Firefox please switch to Google Chrome and try again. There is a known issue with options not being saved in Firefox. Our team is investigating as we speak.
Cheers, Meks Team
great, it works.
Hello,
You can also update the theme since we have fixed the save problem.
You are welcome
Can we upload others videos from youtube? and doing that will google adsense give approval for monetization?
Hi
Yes, I think that you can do this without any problems.
Hope that this helps
Depuis quelques mois, il est impossible de changer les paramètres du thème dans le panel, le bouton “save” n’a plus aucun effet, et on ne peut plus changer les paramètres même en désactivant tous les plugins du site. Ma date de support est dépassée, aucun forum, rien dans la FAQ alors que c’est un bug de fonctionnement, et pas une aide au paramétrage.
Hello,
We are sorry you are having difficulties with your website.
Could you please send us a ticket through the support form and we will look into it promptly: https://mekshq.com/contact/#support
Best regards, Meks team
My support for this item has expired, so i can’t. I will buy another one because it’s not the first bug i see with this theme
Hello,
You can easily extend your support license from your Theme Forest dashboard and then get in touch with our support team.
Cheers, Meks Team
Hello,
I don’t think it’s right to have to pay for extended support for a malfunction like this, sorry…
best regards
Hi
It is not malfunction – if there are some problems with our theme we will fix this and publish an update ASAP.
Thank you for your understanding
This theme is supposed to do one thing well, play videos. Well, guess what, there are video playback issues. LOL! The video playback is too small. I’d like my money back please.
Here’s a screenshot:
Hi,
First, thank you for purchasing our theme and for contacting us. We appreciate it.
Sorry to hear that you have issues with our theme. I have checked your website on various resolutions and browsers, and everything is working fine on my side.
Can you please tell me where you experienced this issue (browser, device)? We can give you refund but let’s try and make this work together
Cheers
Hello, we’ve received your email and one of our developers is looking into your issue.
Thank you for fixing my issue. I appreciate your good customer service.
You are welcome! If you need any further help, just let us know.
Bonjour,
Nous avons un problème sur notre site https://www.instant-theatre.fr/ avec le thème VLOG. Sur mobile il faut descendre systématiquement un peu pour voir apparaitre la vidéo en haut.
Nous avons des internaute, qui du coup, cherchent la vidéo en arrivant sur les pages.
Y a-t-il moyen de l’afficher systématiquement la vidéo ? ( bout de code par ex )
Cordialement.
Hi,
We already answer you on your ticket, it’s probably related to some plugin.
Best regards, Meks team.
Hello, in the WP Rocket plugin the “Mobile cache” function was activated. Once deactivated the problem disappears.Best regards.
Hello again,
I also had another question. How to launch (only on mobile because it works well on PC) the video when you click on the play button. Currently, I have to click on play for the first time and then on the player’s play button a second time. For information, I use Vimeo. See here: https://www.instant-theatre.fr/lembarras-du-choix/
Thanks.
Hello,
Can you please send us a new ticket through the support form and we will try to investigate closer your site: https://mekshq.com/contact/#support
Best regards, Meks team
ok. thanks
Hello, You’re welcome!
