Hi. Please check your browser for ad-blocking extensions. Chances are that extensions like AdBlock identify this as a general advertisement on a page. Just disable it temporarily, clear the browser cache and it will show up on the list.

also please try to use our help center to ask for support

Thank you so much!

you are welcome

Hi. Please follow up on your ticket. We have fixed the problem and responded to you.

Well Done, Our Problem Is Solve Now So I am Happy so this solution.

you are welcome

Regards

Hi. As far as we know there is no report from our users about this. But I cannot promise this since we have not tested that by ourselves

Hi. Get the embed code of your video from Youtube then in the product edit page, switch the content editor from Visual to Text and paste your code. Your video will show up in the product page.

Thank you, then I will try to fix it

Hi. The first problem is coming from a custom style that is probably set in your Customizer panel. Also for the second question, it can be done via a small custom style.

Please contact us at our help center. Our support agents will help you with both.

I promis I never set any “NoiseStorm Font Duo” since it is just a new site from imported demo. but anyway, how to remove that? I can not see from the documentation.

Please try to submit a ticket in our help center we can help you there better

Hi. There is an option for turning off the wishlist button in the Customizer panel. But if you need to change its position for your plugin, probably you need some custom styles. For that please submit a ticket and we will assist you.

Thank you so much, I have removed it from Customizing panel

you are welcome please use our help center for you next queastion

Hi. Your support license has nothing to do with the demo importer or any other of the theme functionalities. The problem must be something else. Please submit a ticket at our free forum and we will assist you to take care of the problem.

Hi. There are no options for that but we can check to see if that can be done with some custom style. Please submit a ticket at the Phlox Free forum. Our support agents will get back to you.

Hi. We have answered your ticket.

If you need anything else, please feel free to contact us again there.

HI. We are in contact with you on your tickets at our help center. Please follow-up.

Hi. We are investigating that but I don`t think it`s a general problem because we did not get any reports for this and our new users are using it. Also I can see that you have already registered at our help center. We have sent an email for you to take care of the problem. Please follow up.

Hi, I think we already replied but you may also have a look at the following link as well https://docs.phlox.pro/article/174-transfer-license

Hi. We have responded to your ticket. Please check.

HI. There are options in the Customizer panel to set the width for the blog page and the single blog post page separately but as you mentioned there is no 1100px option. We will pass this to our design team to consider for future changes if they see this is what our clients want.

Thank you for your feedback.

Hi. We are reviewing the new changes and soon the new version will be available. Please note that we have to investigate this completely before releasing the update because we have to make sure everything is compatible.

By the way we try our best to make it avaiable in a few days

It is now April and there is still no update for the Element Pack Pro plugin. Version 6.0.7 is the newest version while we are still on Version 5.15.1

Hi, the plugins are updated, please have a look and we are working on our nes Phlox update which will be released in less than 2 weeks

Hi. First of all I am happy to hear you like Phlox. Unfortunately that`s not possible. You have to purchase one license for each individual domain. That being said, one license can be used on any number of subdomains and subfolders of one main domain.

Hi. We have double-checked the compatibility of the Elementor Pro and the Phlox and based on the data there is no problem so far. Chances are that something else is causing this issue. Our support agents can investigate that. Please submit a ticket at our help center.

Regards

Weird that even there there are no dates but it’s too late now anyways. Bought another theme during the Black Friday sale.

Hi again, about keeping Phlox up to date, I would like to say we do care about Phlox and we will always work on that, adding new features, fixing bugs, making improvments, adding new website templates, and much more. So I can say there is nothing to worry about it.

Yeah Black friday is a good chance and I am happy you used that , maybe in future you give Phlox a try as well.

Kind Regards

Averta

Hi there, Thanks for your feedback but please note that right now we have some improvments for mobile shop sections in progress.

We always try to make Phlox better and better