6930 comments found.
Poorest support ever, my support expired before even helping me, so disappointed
More then 20 tickets created https://jmp.sh/rJ9mcxR and team has responded and gave you their best and you still thinks that you didn’t get support? Really? Please follow the ticket and instructions provided. Thank you.
Showing this error message after updating theme. please guide me how to resolve this issue….”There has been a critical error on this website. Please check your site admin email inbox for instructions.”
Hello, Please create a ticket on our support forum so that the team can resolve your issues. Here’s the link: https://scriptsbundle.ticksy.com
Why is it taking too long to open a simple page?
Hello, The team has replied to this query over your ticket. Kindly check and let them know if the issue continues. Regards!
Hey thank you
You are welcome!
Something wrong with 5.0.1 takes 1min to open page and app wont even open ads.
Please after the last Update, The “ad-post” page is not loading even after I followed your documentation, yet when I click of the “Post Ad button” it will continue to load endlessly (A loop)
I installed Classified RTL Demo correctly but its Looks like an Arabic Blog which I don’t like even to see it. then I tried LTR Demo too but still same. I requested support to install demo then I got a reply requesting login for Wp & cPanel.. I replied with all the detailed. still I am waiting 2 days now but I didn’t get reply or no progress. i am still with Arabic blog which I don’t like. I can wait as I am flexible and I am not in hurry but please reply me just to update. please
Hi
Team looking into your ticket and get back to you in a while.
NOTE: Our support timings are 09 AM to 06 PM GMT+5. You can expect a response within 12-24 hours Monday to Friday. We’ll respond to questions outside of these times & weekends occasionally, but please don’t expect a response outside our stated hours.
Hi
Replied on your ticket!
I am really sorry, if bother you..no problem and I can wait for help. I installed the theme & plugin as a fresh WordPress but there is a critical error notice too. I have requested support… Thank you
Hello, Your issues have been resolved. Regards!
where can I submit a ticket without support popping up. Cannot validate purchase code. I have no support left.
You can submit in general category
Hello, Why your purchase code is not longer valid? Please fix this issue. Support system is also not working because of expiring (Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.)
Hello, Please create a ticket in general category as it will not ask you for the purchase code https://jmp.sh/idC07D9 Please share your details with the team so that they can check and fix your issues. Regards!
Hi, I bought your theme over a year ago and never used it because of a few features missing. Can you tell me if the new version 5.0 has the following added?
1, GDPR features, cookie banner, account deletion etc
2, I wanted to not allow sellers to post ads to parent category. Has this been added?
3, can users post to more than one category?
If not, this is disappointing, but will stick with classima theme.
Hi,
1. Yes, we have GDPR, cookies and account deletion.
2. Yes, we have such option.
3. No, user can post in one category.
Thanks
Hi there, have installed Adforest … now I have deleted it again … reinstalled under the same domain … now it no longer accepts the Puchasecode …
Do you have an explanation? 
Thank you!
Hello, Please communicate with our support team at https://scriptsbundle.ticksy.com/. The support team will look into your issues with the purchase code. Regards!
Hello, I have no more support .. that’s why I can’t open a ticket ..
Here is my message:
Hello, my purchase code will not be activated .. Please clarify … Thanks and regards, Klaus!
Can now send a ticket via the Genaral option …
You can create a ticket in General category!
I tried to upload the latest update of your WordPress theme and I encountered an Error that necessitated me taking down the whole website and starting afresh. After the fresh install, I entered my purchase code, it returned an “Invalid code ” error. I also wish to express my displeasure at the fact that your theme does not update through Envato market plugin anymore. Please look into these two issues. Thanks
Hello, Please make sure that the same purchased is not being used by any other domain. If you continue to face the problem, then please create a ticket at our support desk so that the team can look into it. You may create your ticket here: https://scriptsbundle.ticksy.com/
This has been resolved. Seems it is an error from your licence verification system.
Thanks for the update.
Purchase code is not work. I activated with the received code but the theme remains inactive. Please help!
I think it was a temporary problem. I also installed the child theme and the activation also worked. I thought it was good to tell you. Thanks!
Thank you. Please communicate with support team if you have any query. Regards
I have able to upgrade to the 5.0. but not no one is able to login or register on my website because that they unable click on the agree bottoms when they were unable to click on the bottom.
Please send details to our support team at https://scriptsbundle.ticksy.com they will guide you. Regards
Have upgrade, buy now user can no longer login or register on my site because they can not click on the agree bottom on their mobile or tablet
Its working fine at our end please communicate with support team they will look into this and guide you. Regards
You are not helping at all, we come here to talk about issues we having, but you most common reply is that it is working on your end.. does that mean that once it is working on you ends, it has to works on every other person ends… For day now, no one have been able to login using mobile or table, online using a laptop or desktop.. You here to listen to our issue and figure a way to help us through it.
As I said we have tested and working fine so that is why send us more details like screenshot or small video abut the issue so that we can look into this. How can we resolve the issue that we are unable to replace. If you do not send details o our support team about the issue then we will not be able to resolve it or guide you. Please communicate with support team send them details and they will be happy to assist you. I hope you understand. Regards
I wanted to deactivate the code from another site I used and use it here, gave an invalid purchase code
We need to look into this first to check what is the issue please communicate with support team they will check and guide you. Regards
Hello, You can create ticket in general category like this https://jmp.sh/idC07D9 Regards
Hello, Congratulations on the regular updates of this theme. I have a concern,
I saw the new “Classy Demo” you posted. I am curious to test it. However, I installed your theme this morning, and found that the “Classy Demo”, is not available for import. 1- I would like to know if my file on ENVATO MARKET is not up to date, or this demo is not yet operational. How to keep the file up to date.
Hi
It’s just a home page; please import a regular classified demo; you can find the page with it.
Hello, Please a little mistake. Please I’m talking about “Classy Demo”. I do not see this demo to import, and that I even import a regular classufied demo, but I dont see it.
Classy Demo is not a separate demo that needs to be import separately. if you have imported Classified demo then that page will be included in your demo import and you just need to select it from pages. For more information please communicate with support team they will guide you in detail. Regards
Hi, When the customer go to page checkout he will find nothing to click to go back to profile page or home.
can i set automatic redirect to profile page after check out.
Thank you
Menu, logo and profile in header are there user can click on it to navigate. Regards
My New user email verification no longer working after i updated my theme to 5.0, Please i need to get it fixed back. i have raised ticket on it but scriptsbundle are demanding my support payment. These issues came due to the update, and i think it should be wise for you guys to return my email to working terms as it was please, Buying support not in this situation.
please ad second dropdown box for sub categories all classifieds have that.
Thank you so much for the suggestions
1 year ago i asked the same thing on here. I dont think you guys take anything we say on here serious. How hard can it be to ad another dropdown for child categories? Whats the point if your design lookes good but the funtionality is like an old designed classifieds.
Do not know about that but as suggestions are not mandatory we can just send it to development team and they can decide about it. Regards
Hello! Hope you guys are doing great.
I have updated my website with your latest version 5.0. The site is working but there are lots of bugs and mistakes I have found in this update. I am mentioning here some with screenshots for your reference so that your team will rectify these earliest possible.
1. Search Page Alerts Text shows (Job Alerts) https://prnt.sc/22tz4cg 2. Pagination Problem on Sellers/Buyers Page https://prnt.sc/22vfvcn Default Pagination https://prnt.sc/22vopnr 3. Footer Links not in Separate lines https://prnt.sc/22voai7 4. ReCaptcha Error on Seller Profile Page https://prnt.sc/22vpdx9 https://prnt.sc/22wgrsz5. Header section is not fully configurable.
6. Colors (Styles at many pages places is taking the default yellow color of the theme.
There are more bugs I have noticed that i will notify you further.
I read lots of your buyers are complaining in comments section. You have to think like a user too. Most of us are running live websites and such bugs and mistakes can be disasters for whole website. So kindly ask your team to check any major updates multiple times before releasing for your buyers.
Awaiting your sincere reply.
Thanks & Regards Sunny
Color tings and text things are small fixes that can be done in a few minutes. Please share these details with support at https://scriptsbundle.ticksy.com so that they can providing these fixes to you in coming update. Thanks
