Hi there,

Thank you for taking interest in our theme. Please note that we didn’t include compatibility for the latest WordPress and WooCommerce versions yet and we are working hard on adding them. It would be best to wait until we release an official update which we hope so will be available soon. Thank you for your patience and understanding.

You can try using Classic Widgets plugin as a temporary solution if you are having some issues on the latest WordPress version.

If you have any issues, you can always submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.

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Hi there,

You can add that dropdown cart to the widget area under Appearance > Widgets > Right from mobile logo widget area. If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hi there,

Thank you very much. Please note that WooCommerce pages are predefined pages so they have limited customization. You can create your own page where you can use product list and choose categorie or specifics products that you wish to display.

If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hello,

We are glad that you’ve managed to resolve this in the meantime.

In case you need further assistance with the theme please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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Hi there,

The theme works perfectly fine even though it has been a bit of time since the last update. Please note that our developers are constantly working on updates for all our themes. At the moment we don’t have any ETA when the new update will come out but we hope it will be released soon.

Do let us know if you have any additional questions.

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I tried to deregister it from qodeinteractive. But tell me that: Please navigate to your WordPress Admin area and deregister the theme manually. I don’t have access anymore because i have transfare domain.

Hi there,

Please try to follow the steps from the article in order to deregister the license. Deregister Qode Interactive themes via the Help Center

If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center, or contact us through this emailand include your purchase code and one of our support agents will assist you.

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Hello,

We have deregistered the purchase code for you. You should be able to register the theme now.

You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article – Deregister Qode Interactive themes via the Help Center. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message correct url will be written.

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Hi there,

Thanks for notifying us about this.

Unfortunately, the Parallax effect is usually disabled by default on mobile devices. The reason for this is that the Parallax effect does not work consistently on all mobile devices. You can read more about this here: What Are Parallax Effects And How To Use Them On Your Site.

This has been somehow mistakenly left out from our demo but you can always head over to Edge Options > Elements > Parallax.

Also if you still encounter issues you can try to add this code to Appearance > Customize > Additional CSS

@media only screen and (max-width: 480px){
    .edgtf-section.edgtf-parallax-section-holder {
        -webkit-background-attachment: scroll !important;
        background-position: center center !important;
        background-attachment: scroll;
    }
}

We hope this helped and if you need any further assistance please we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks.

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hi there, thanks for the quick answer. The provided code works fine. We do not really need parallax on mobile, but at least a working background Image. Now it is ok.

Regards, Flip

Hi there Filip,

Happy to help! As we already mentioned you are more than welcome to turn to our support team for any further theme related help.

Thanks

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If you have a HTML Templates same as like this template I will buy it. I really like this template. So I was happy and hurry but now I’m sad…. because it is WP version.

Hi there.

Unfortunately no, we don’t have HTML versions of our themes. We are focused on creating WordPress themes that offer you easy management of dynamic content, which is why we are not creating static HTML files.

Since our themes are sold exclusively on ThemeForest, refunds are handled on Envato Market directly as explained in this article here, and we do follow official Envato Market refund policy which you can check in this link.

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Hi there,

Thanks for taking an interest! Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL.

If you refer to a membership plugin where users can login and register you should know that this is not included within the theme and you can achieve this with a third party plugin perhaps.

Do note that this has not been tested with our theme nor can we guaranty theme compatibility.

Do let us know if you have any additional questions.

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Hi there,

I know Html, Css. Will changing the styles by Css solve the RTL problem?

Hi there,

As we already mentioned shortcodes without dynamic shortcodes should be working well on RTL, but we cannot guaranty it will work correctly with the dynamic shortcodes, even after you add custom CSS. Since our theme is not listed for compatiblity with RTL.

Thanks for understanding.

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Hi there,

Thank you for reaching us! Our team is working hard on updating all our themes at the moment, we do not have any ETA however you will for sure be notified once a theme update is out.

We haven’t tested our theme with WP 5.8 yet. You can try using this plugin as a temporary solution: https://wordpress.org/plugins/classic-widgets/ until we release an official update.

If you need assistance with this and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks.

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Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you and check this on your end.

Thanks.

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Hi there,

Thank you for reaching us!

Such an option, unfortunately, does not exist within the theme. You can try to achieve this with some 3rd party plugin, however, we cannot give you an exact recommendation as we haven’t tested such plugins with the Barista theme and we cannot guarantee it’s 100% functionality.

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Hi,

Thank you for reaching us!

We are experiencing some technical difficulties with theme’s documentation and this should be resolved soon.

You can contact us through this email and we will send you theme’s documentation.

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Hi there,

Thank you for reaching us!

You can now easily deregister your purchase code via our Help Center by following instructions from this article – Deregister Qode Interactive themes via the Help Center.
If you are unsure about the domain, you can enter any url (like google.com), and in the error message correct url will be written.

In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.

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Hi there,

Thank you for reaching us!

This is hidden due to the limited space on mobile, however you can display it by adding custom css below to Appearance -> Customize -> Additional CSS:

@media only screen and (max-width: 600px) {
    .edgtf-woocommerce-page thead .product-thumbnail {
        display: table-cell;
    }
    .edgtf-woocommerce-page thead .product-thumbnail h3 {
        font-size: 13px !important;
    }
    .edgtf-woocommerce-page .product-remove {
        display: table-cell;
        width: 0% !important;
        padding: 0px !important;
    }
}

In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.

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Thank you. There was a product removal on the cart page. but everything is so complicated. The texts are intertwined. In the mobile view, the cart page looks really big and untidy. It’s like everything’s mixed up.

Hi,

As we do not have enough information in order to help you, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.

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Hi there,

Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.

So in your case now we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.

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sent you an email.

Hi there,

Thanks, we do see that your request has been answered!

Thank you for your patience.

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Hi there,

You can try to do this by adding this code to Appearance > Customize > Additional CSS

.edgtf-blog-holder article .edgtf-post-info {
    display: none;
}

We hope this helped and if you have any additional questions we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks.

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Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks.

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I appreciate the response but I also hate to go off and register for yet another site when there is a notification here that I paid for the theme. Is it possible to just support the question here or do I HAVE to go to your site and register?

Hi there,

The best practice would be really to turn to our support team so that they can access your site and check if there are any issues and help you.

Thanks for understanding.

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Also… I get this one the widgets page:

There has been a critical error on this website. Please check your site admin email inbox for instructions.

Learn more about troubleshooting WordPress.

Wordpress just says Barista for the error.

Hi there,

Thank you for reaching us!

Usually demo import issues are related to weak resources and you can see our recommendations regarding those in this article Recommended PHP Versions And Resources And How To Set Them. Also, in case that you are using cache plugin, please deactivate it. It’s recommended that cache plugin stays deactivated during demo import and while the site is still in the development stage.

For demo import please follow instructions from this article How To Import Demo Content Using The One-Click Demo Import Feature. On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.

If you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.

In case that you are running latest WordPress version, please note that we haven’t tested our theme with WP 5.8 yet, however you can try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version.

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