917 comments found.
Editing Header 2 but it is stuck on loading. No additional plugins than what is required are activated. I can edit pages, but none of the headers. I have rolled the version back however that did not work. Any suggestions?
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello ThemeForest, How do I get the license key? Because I am working on the post page and using Unlock All Features but they want a license key.
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello, I have bought your template.Don’t you provide .psd files for home page slides ? I need to customize those
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello, I downloaded a template from ‘envato’ and tried to upload it to the WordPress homepage, but the following error occurred.
{ “error”: { “context”: “uploadTemplateKitZipFile”, “code”: “zip_failure”, “message”: “Please upload a valid Template Kit zip file”, “data”: [] } }
Can you please solve this problem?
Below is the template what I downloaded. https://elements.envato.com/seodo-agriculture-farming-foundation-wordpress-t-HA2AHAMHi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I am unable to import the theme successfully.
I get 4 errors as below
‘{success error 7: Failed to connect to 59.93.105.63 port 80: Connection refused”}
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi, I have created a one-page with different sections. The main menu links to the section via #contact urls. however, all the menu items are underlined. Is there a easy way to just highlight the selected menu item?
https://i.imgur.com/ZzaKRIk.pngHi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello,
I use your template. Everything worked.
The elementor for editing the OT portfolio has not worked for me for the last few days. Do you know about a similar error?
When I try to publish changes it reports error 500 Internal server error. Hosting has confirmed PHP memory limit 256. I also tried to install an older version of Elementor where there was no problem. The page is filled but the content is not published. On the homepage this problem is not, for example, only in the OT portfolios.
Thank you, Iveta
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi
I’ve been using this theme to create a new site and notice that when the pre-loader is disabled you can see the header rendering for a few seconds, which doesn’t look great.
Is there anyway to avoid this behaviour without using the pre-loader?
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello,
I’m currently having an issue with the header logo while resizing my browser (reducing the size).
When resizing (smaller), the logo is displayed until it changes into text with a file icon. When resizing (bigger), the text with a file icon changes back to the logo.
Same behavior with the default “engitech” logo. Is there a setting that needs to be changed somewhere?
Thanks, Quentin
I’ve found the issue. Once resizing the browser (smaller), the desktop changes its resolution and therefore switching to another header (mobile). The logo was simply not uploaded on the mobile one header.
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi,
I would like to build a unique website for web hosting, domain registrar, vps and cloud server provider.
1. Is your theme suitable for my purposes?
2. Does it support multi-lingual plugin like Polylang or WPML? -do I need to by either of them separately?
3. Does it have WHMCS integration for domain registration, web hosing and server provision management? -do I need to buy WHMCS separately?
4. Does your theme has built-in page builder like Elementor, Beaver Builder, etc. or I need to buy one?
5. Do you have demo so that I could see what they look like?
Please tell me more about how I can use your theme to build such a website?
Thanks
Hi,
1, Sorry, I’m not sure.
Check homepage demo for hosting here: http://wpdemo.archiwp.com/engitech/home-11/
2, Our theme is compatible with the Polylang plugin, at this time our theme does not support WPML Plugin. But we’ll update the theme compatible with the WPML plugin as soon as possible.
Polylang plugin: https://wordpress.org/plugins/polylang/
3, Not support
4, Our theme use the Elementor plugin free to build pages: https://wordpress.org/plugins/elementor/
5, You can check all our demo pages here:http://wpdemo.archiwp.com/engitech/home-11/
Thank you!
Pre-Purchase question: Does this theme support WPML Plugin. Preferred languages are English, French and Arabic (RTL)
Hi,
Our theme is compatible with the Polylang plugin, at this time our theme does not support WPML Plugin. But we’ll update the theme compatible with the WPML plugin as soon as possible.
Polylang plugin: https://wordpress.org/plugins/polylang/
Thank you!
Hi Team,
Can you please help me my website http://www.itdatasource.com this theme and design of pages all good but i stuck mobile version its menu navigation problem please check and let me know
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello How do I update to the new release from yesterday?
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello I have bought and installed your theme but demo content installation does not work.
Additionally the top menu does not look like your online demos. The logo is all the way to the left of the screen.
Please help asap.
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi, we bought your template fe98348b-88a2-4076-86f9-78da96d416a2 – 22 Nov 2021 REG We have a question about this template. We can’t find the blue bar below the menu. I think it’s the header bar with the title of the page include in white. We’d like to remove it from the template and use our own. Can you help me to delete it? thank you very much Eric
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Dear Support,
We already bought the HTML5 version, however there were no images. Our company does not have a web designer, therefore I would like to know in case we will buy a wordpress version, do we need to have a web designer in order to put pictures to the wordpress theme, or pictures are already included in the package?
Thank you! Best regads
Hi,
In the WordPress theme version, pictures are already included in the package and used for demo purposes. You’ll need to buy the license for each image used on the website.
Thank you for your interest in our theme!
How to add my mail id to engitech contact form in WordPress. any reference, please
Hello,
Is it possible to import demo data without overwriting page settings ? I accidently removed not used pages and I want import more blocks. But I afraid to overwrite my page.
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello I like your theme and I want to buy but I need some information: 1. Can users create an account and use credentials to login next time they want to purchase from my store? 2. Does your theme support Paystack payment gateway – Nigeria? 3. Does your theme support different types of products that has some features like size, colour, weight, etc?
Hi,
All your questions related to the WooCommerce plugin.
1, WooCommerce supported this feature.
2, It’s a free plugin on https://wordpress.org/: https://wordpress.org/plugins/woo-paystack/
3, Our theme does not support this feature, but you can find some free plugins for this feature on https://wordpress.org/, for example, https://wordpress.org/plugins/woo-variation-swatches/
Thank you for your interest in our theme!
Hi,
Please let us know how to enable RTL support for the engitech wordpress theme we have purchased
Hi,
When you choose language arabic languages or hebrew language, WordPress is auto enale RTL for your website.
Go to Settings -> General -> Site Language – and select your language.
Thank you!