60 comments found.
Hello, I verify disappointed with your support. I left tickets but I am not getting a response on them. I mean this is not serious. Installed the team and followed all the instructions at installation but it came with many issues and I have opened tickets yet you do not value urgency. If not for my client I would I should be asking for a refund. This is not serious!
Hi
Sorry we were offline that time I have replied to your ticket would you please check that and let me know.
Thank you, SmartDataSoft Team
Hi
And for your information we are online from 9am to 6pm according to GMT +6 timezone. And our maximum reply time is 24 hours but in weekend the time extends.
Thank you, SmartDataSoft Team
I have had so many errors in the installation. I opened a ticket they have not responded to me. I do not know what to do.
Please wait our team I’m vacation due to our biggest festival, they will answer you within 1-2 days Thank you
but this is the second day already, no one has responded
Hi there, I moved my website from one domain to another, however I didn’t realize we had to de-activate the license on the old domain before migrating it (nor did it notify me, it still showed active on the new domain). I just need to de-active the license so that I can re-activate it on the new domain but my support has expired so I cannot submit a ticket. Please advise thanks.
Hi
We have deleted the license from your old site.
Now you can activate the license in your new site.
Thank you, SmartDataSoft Team
Hi everyone, how can i buy this item directly without using paypal or skrill? i don’t have paypal account
Secondly someone should tell me his/her experience on this theme before i make a purchase. Thanks
Hello, The demo content is not installing. I have opened a support ticket for this with login link, please help fix as this is needed urgently. Ticket Track ID : TB00EC583-001-ZI3
Hi, sorry for the inconvenience, Thanks for open support ticket, we are working on your site to solve the issue.
Just purchased and installed theme. Per the installing demo data instructions – https://smartdatasoft.com/docs/import-demo-data/ – neither option is available/working. Please advise…thanks!
Please activate the theme first and then install all plugin demo importer and core plugin then this option will comes Thank you
Thanks. I did that…and activated using purchase code. Still not exposed (see video): https://vimeo.com/673307581/72e266679a
Hello, in the top right corner you will find live care menu to import demo. Follow the second option https://smartdatasoft.com/docs/lovecare-wordpress-theme/getting-started/import-demo-data/
Top right corner where?
Hello? Need Support to be able to install or will need to ask for a refund…thanks!
Hello, did you open ticket in support system , https://support.smartdatasoft.com Without open ticket how can we help you to resolve your issue. We never face report from other about importer.
Open ticket our team will check.thank you
I got this message when i try to install plugin ” The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature ” please some could you help me? I couldn’t install “Lovecare Core” and “Lovecare Demo Installer”. I already try to register with license
Hi,
Please follow this link for the issue you are facing while updating.
I have removed the old licence from testing site. Now you can active the license to your new site.
Thank you, Asif Mahmud, SmartDataSoft Support Team
Thank you brother Asif I got it
Glad to know your issue solved. Do not forget to rate us 5 start for our fast support and nice theme 
when I try to import demo i got this “
[ERROR] Failed to import “contact-1-map-bg” (Media) [ERROR] Failed to import “contact-info-bg-1” (Media) [ERROR] Failed to import “event-bg-map-1” (Media) [ERROR] Failed to import “event-shape-1-1” (Media) [ERROR] Failed to import “faq-bg-1-1” (Media) [ERROR] Failed to import “footer-scratch-2-1” (Media) [ERROR] Failed to import “footer-scratch-2-1-new” (Media) [ERROR] Failed to import “header-scratch-1-1” (Media) [ERROR] Failed to import “home-5-header-curv-1” (Media) [ERROR] Failed to import “home-5-logo-curv” (Media) [ERROR] Failed to import “living-option-3-curv-1” (Media) [ERROR] Failed to import “logo-curv-1-1” (Media) [ERROR] Failed to import “page-header-curv-1-1” (Media) [ERROR] Failed to import “page-header-curv-dark-1-1” (Media) [ERROR] Failed to import “scratch-2-1” (Media) [ERROR] Failed to import “service-bg-curv-1-1” (Media) [ERROR] Failed to import “service-shape-1-1” (Media) [ERROR] Failed to import “slider-3-shape1-1” (Media) [ERROR] Failed to import “slider-content-logo-1-1” (Media) [ERROR] Failed to import “team-curv-1-1” (Media) [ERROR] Failed to import “testi-2-curv” (Media) [ERROR] Failed to import “testi-curv-1-1” (Media) [ERROR] Failed to import “testi-curv-2-1” (Media) [ERROR] Failed to import “testi-map-1-1” (Media) [ERROR] Failed to import “about-1-image-shape-2” (Media) [ERROR] Failed to import “about-two__image-content-bg-1” (Media) ” how do i solve this? thank for you help
Hi,
Please open a ticket and give me your site wp-admin login access. I will look into your site for you.
Thank you, Asif Mahmud, SmartDataSoft Support Team
how do i open a ticket?
Hi,
Please create a support ticket using the link below, we will assist and guide you in details.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, Asif Mahmud, SmartDataSoft Support Team
I did.
I also have the same issue by import the demo. There are many files that are not imported. I checked my php settings but everything looks great and green. I have already open a support ticket. Please help
Hi
I just checked your demo data and found out that for some reason the images in the demo data got altered. That’s it. There is no images missing all the images are imported.
If you would give some time I can check the reason of that for you
Thank you, SmartDataSoft Team
Please check it.
My Demo import looks not the same as your demo. The header and the footer looks different. Please fix this. Thank you
Hi Christian
I have set your demo.
Please check your site and notify us.
Thank You
SmartDataSoft Team
Hello guys, I want to buy this theme, but I need to be sure I can have sky-blue theme color since its not available amongst the theme options.
Just purchased and tried downloading demo content. I got these errors…[ERROR] Failed to import “event-bg-map-1” (Media) [ERROR] Failed to import “event-shape-1-1” (Media) [ERROR] Failed to import “faq-bg-1-1” (Media) [ERROR] Failed to import “footer-scratch-2-1” (Media) [ERROR] Failed to import “footer-scratch-2-1-new” (Media) [ERROR] Failed to import “header-scratch-1-1” (Media) [ERROR] Failed to import “home-5-header-curv-1” (Media) [ERROR] Failed to import “home-5-logo-curv” (Media) [ERROR] Failed to import “living-option-3-curv-1” (Media) [ERROR] Failed to import “logo-curv-1-1” (Media) [ERROR] Failed to import “page-header-curv-1-1” (Media) [ERROR] Failed to import “page-header-curv-dark-1-1” (Media) [ERROR] Failed to import “scratch-2-1” (Media) [ERROR] Failed to import “service-bg-curv-1-1” (Media) [ERROR] Failed to import “service-shape-1-1” (Media) [ERROR] Failed to import “slider-3-shape1-1” (Media) [ERROR] Failed to import “slider-content-logo-1-1” (Media) [ERROR] Failed to import “team-curv-1-1” (Media) [ERROR] Failed to import “testi-2-curv” (Media) [ERROR] Failed to import “testi-curv-1-1” (Media) [ERROR] Failed to import “testi-curv-2-1” (Media) [ERROR] Failed to import “testi-map-1-1” (Media) [ERROR] Failed to import “about-1-image-shape-2” (Media) [ERROR] Failed to import “about-two__image-content-bg-1” (Media) [ERROR] Failed to import “contact-1-map-bg” (Media)
The demo import has finished, but there were some import errors. More details about the errors can be found in this log file
Hi, It seems the upload folder doesn’t have enough permissions to upload the images to your site.
So please follow this link How to Fix Image Upload Issue in WordPress (Step by Step)
After that reset your site How to Restart a WordPress Site – Reset WordPress (The Fast Way)
And import again hope this time you will be able to see the images in the site.
For the further help & support please open a ticket on support.smartdatasoft.com
Thank You
SmartDataSoft Team
There’s no link in your message Sir
Hi, Sorry, Below are the links I mentioned before,
How to Fix Image Upload Issue in WordPress (Step by Step)
How to Restart a WordPress Site – Reset WordPress (The Fast Way)
Thank you, SmartDataSoft Team
Well, never had such an issue in the past with any theme since I use a robust personal vps. Your recommendation did not fix the problem so I have opened a ticket as advised. Anticipating soonest response. Thanks for your help
Hello guys, I want to buy this theme, but I need to be sure I can have sky-blue theme color since its not available amongst the theme options.
I like this amazing Senior care WordPress theme. I want to use this theme for my Adult Family Homes Kirkland project that hosted on WordPress.
If your WordPress account support custom theme upload plan then you can do
Thank you
Hi Im trying to activate my license for the theme but there is an error that its active in another site, initially I had created a subdomain with dck.lynamediaconcepts.co.ke in order to setup the website later upload it to http://www.dckcareltd.co.uk could you please assist
Hi, Now the license is available for the new site, thank you, smatdatasoft team
Does this template support multi- language?
Yesd it support multi language. You need to use WPML Thank you
Could the colour of buttons and section backgrounds change to specific colours?
Hi, our theme only have these options for the color https://i.imgur.com/IcxhrVf.png we don’t have any other extra options if you need to use other items to be changed the color then you have to use custom css for that. Thank you, SmartDataSoft Team
Hello I have bought the thema I would like you to install the theme so that it looks like it!
https://preview.themeforest.net/item/lovecare-senior-care-wordpress-theme/full_screen_preview/27270331I have installed it and it looks differently.
and I get these errors when importing
[ERROR] Could not import “event-bg-map-1” (Media) [ERROR] Could not import “event-shape-1-1” (Media) [ERROR] Error importing “faq-bg-1-1” (Media) [ERROR] Could not import “footer-scratch-2-1” (Media) [ERROR] Could not import “footer-scratch-2-1-new” (Media) [ERROR] Could not import “header-scratch-1-1” (Media) [ERROR] Could not import “home-5-header-curv-1” (Media) [ERROR] Could not import “home-5-logo-curv” (Media) [ERROR] Could not import “living-option-3-curv-1” (Media) [ERROR] Could not import “logo-curv-1-1” (Media) [ERROR] Could not import “page-header-curv-1-1” (Media) [ERROR] Could not import “page-header-curv-dark-1-1” (Media) [ERROR] Could not import “scratch-2-1” (Media) [ERROR] Could not import “service-bg-curv-1-1” (Media) [ERROR] Could not import “service-shape-1-1” (Media) [ERROR] Could not import “slider-3-shape1-1” (Media) [ERROR] Could not import “slider-content-logo-1-1” (Media) [ERROR] Could not import “team-curv-1-1” (Media) [ERROR] Could not import “testi-2-curv” (Media) [ERROR] Could not import “testi-curv-1-1” (Media) [ERROR] Could not import “testi-curv-2-1” (Media) [ERROR] Could not import “testi-map-1-1” (Media) [ERROR] Could not import “about-1-image-shape-2” (Media) [ERROR] Error importing “about-two__image-content-bg-1” (Media) [ERROR] Could not import “contact-1-map-bg” (Media)
Please check your server compatibility from theme admin status tab. All required value is ok for import. Secondly, your upload folder is writable or not. This kind of error occure due sever folder permission issue
If you open ticket in our support system our technical team will investigate the issues https://support.smartdatasoft.com Thank youHello and open a ticket and they do not give me an answer. apart I want you to put it in your demo https://preview.themeforest.net/item/lovecare-senior-care-wordpress-theme/full_screen_preview/27270331 as it is please I need help I just bought and I want to know if they will help me!
Hello, thank you for open ticket. When you open ticket our support was offline. Our weekend. Start. Our support team will answer you in regular working days Sunday.
Today I will try to take care your issue personally . Thank you
Hi guys is an option for mega menu ?
Sorry right now not.We will add future. If more client need Thank you
thx guys
can we use woocommerce ?
hello team , please advice me the link for updated ( service icon change in home page) option
Hi, The update of the plugin should be available on your site if you can’t find them then please provide us your admin access in the ticket we will update the plugin for you. Thank you, SmartDataSoft Team
which plugin you talk about ?
hope you know the issue ( i am not able to change home page service icon ( stethescope) please clear which plugin i need to update?
Please open ticket in our support system https://support.smartdatasoft.com Thank you
already open the ticket Ticket #38214 on last friday
home page service icon ( stethescope) still cannot change, header style still cannot change waiting for long time for support . where is the promised plugin update? still plugin cannot update and getting error message
Hi, We have got the site access you provided us. We have started working on your issue. Even though the fixes are available right now in the latest update we will let you know about it by today. Thank you, SmartDataSoft Team
A pre-sales question: my client would like to have some links and also the history of their organization. Is there some kind of pre-formated link page and timeline page?
Can you show us some example. Then we can guide you how to do Thank you
Not really show an example, but my client want a page with 6 links on it and I would like to display those links a bit more playfully with maybe a short description. Otherwise that page will look boring and empty. I could possible use the layout of this page https://preview.themeforest.net/item/lovecare-senior-care-wordpress-theme/full_screen_preview/27270331?_ga=2.261660813.1223817941.1602692773-628650313.1583358134 to show their history much better than a bunch of paragraphs. Thanks!
Also, can we change the teal/green colour to something else?
Still waiting for an answer. Could you please get back to me??
Hi. Hope you can help me on this please.
My client has asked that when you click the social media link icons can it open an additional browser instead of the current. For example when you click YouTube icon – and can the icons be changed to actual colours (makes it more vibrant)
I’ve coded the links to open in new tabs but they still open in the current tab and I can’t see how to change colors either.
Hope to hear from you soon.
Open ticket in our support system our technical team will help you. Our office is closed due to our vacation till Monday
Thank you
Hey! Ive not had a response to this query that I raised nearly 2 weeks ago. Could someone please assist me on this? Thank you
Hello , where you open ticket? Can you give me the the ticket number. We regularly answer all ticket via support system Thank you
There was no ticket number by the looks of it as I received the following message:
Open ticket in our support system our technical team will help you. Our office is closed due to our vacation till Monday Thank you
So where is my fault. I have told you to open ticket.if you open ticket you will got answer on time. It is quite impossible for us to recheck ,who open ticket in no after message. We have Handel hundred of clients
Thank you
I have no said that it is your fault anywhere in the communications. I do feel that your automated message needs to be clearer and worded better for your customers to understand this. I am assuming that you would have received the email and not followed up on this as the expectancy would be for your clients to then open a ticket. So, going back to my original enquiry on this, are you able to assist me please today on this? Your help would be much appreciated. Thanks
It is late night, I have send your message to my team member to answer . He will reply soon.
Thank you for your co-operation
That’s great and thank you for your help on this today
Hi, there is an opened ticket in our support where I have replied to you with the solution. I can’t give them here because themeforest comment doesn’t support codes here in the comment so please follow your ticket https://support.smartdatasoft.com/support/ticket/31986 and you will get your solution there. Thank you, SmartDataSoft Team
Hello,
I have a problem with the logo of the navbar it does not display my logo I put the logo in “Customize → Site Identity” but it does not work. Best regards
Hello, you need to find from the page edit bottom meta area. Second header logo comes from page meta Thank you
Thanks You ! I have an another problem how can i edit the icons on the second section (Services section) on this template page :
https://preview.themeforest.net/item/lovecare-senior-care-wordpress-theme/full_screen_preview/27270331?_ga=2.129132303.28632338.1614520831-1639219887.1606473823Best regards
Open ticket in our support system our Technical team will help you Thank you
after setting up theme, i run import Demo data but unforatunatley it did’t work, my site is not look like yours. need your assistance.
Please check your server configuration match according to our documentation. If face issue open ticket our support system our technical team will answer you our support time
Thank you
