Hello, @AndreiP23,

Please completely read and follow the instructions written in this article: https://ptheme.zendesk.com/hc/en-us/articles/4402459936785--61-How-to-Translate-Porto-WordPress-using-Loco-Translate-Plugin- I am sure you will not finds this issue anymore and if yes then please contact us via our support system with your site WP Admin Login details so that our experts will check and help you out.

Regards, P-THEMES.

Hello, @santirubio,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Thanks but I don’t see anything on that page that relates to my query.

Please confirm which action I should replace in below to remove category tags from products in Porto.

I see others have also asked this question before.

woocommerce_single_product_summary’, ‘woocommerce_template_single_meta’, 40 );

Thanks

After digging through the theme files it seems this is the correct action so I dont know why you are telling me to view the hooks and actions page, however simply adding this to child theme doesn’t work ? As a paying customer please can you ask someone that actually knows about this. Thanks

Hello, @furnituresuppliesuk,

Please contact us via our support system with your site WP Admin Login details so that our experts will check it for you on your site.

Regards, P-THEMES.

Hello, @turjumant98,

I am sorry but I did not get any email and if you have any issue, then please contact us via our support system here: http://portotheme.com/support so that we will help you out in solving your issues.

Regards, P-THEMES.

Hello, @chavansoft,

Please watch and follow the instructions showing in this video I have created for you: https://streamable.com/d2d91u

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 28/02/2021. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @Ajitcreador,

Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the mobile browser cache.

@media(max-width: 991px){
#side-nav-panel .menu-wrap ul#menu-top-navigation {
    display: none !important;
}
}

Regards, P-THEMES.

Hello, @edwinhuish,

I can see you have the opened support ticket #17309, for the same query, so please contact at single place and reply to your support ticket for avoiding any inconviniance. Thanks for your understanding.

Regards, P-THEMES.

Hello, @ivanmrchk,

This is not our Theme but some restrictions issue from your server end, please contact your hosting provider and ask to do the following listed below, and then check back after removing the server, site, and browser cache, I am sure it will solve your issue.

It turns out the issue is that trying to save changes in the Porto Theme Settings is triggering ModSec rule 300015 for some reason, which is an SQL injection protection rule, so you have to disable this rule server-wide until you are in the development process, as the ModSec rule that was getting triggered is one of the standard WHM/cPanel rules as of one of the newer versions, so more and more servers are going to have this rule enabled by default.

OR

That might be the permission issue from your server end and DB end, so in that case you have to contact the hosting provider as well and ask to check and solve the permission issue.

And if you need more help then please ask your client to contact with his Envato username and purchase code with us via our support system.

Regards, P-THEMES.

Hello, @Joaquim_,

You can find the ”<meta name=”robots” content=”noindex, follow” />” in the porto\inc\functions\layout.php file at line number “2934” see the image for a better reference: i.is.cc/2MF8tQVx.png You can set this as you need to solve your issue. I hope you understand.

Regards, P-THEMES.

thanks, I see in row 2958, but why is showing noindex? What is blocking exactly? What is the purpose to show noindex in Porto template? And if I modify noindex by index in the updates of the template will be affected?

echo ’<meta name=”robots” content=”noindex,nofollow” />’;

thanks

Hello, @Joaquim_,

We have added this for the SEO purpose in our theme and you have to modify and Customize it in Child Theme and this requires Cutomization.

Regards, P-THEMES.

Hello, @yildiz86,

Yes, You can set the product to appears as a slider mode in the widget settings see image: i.is.cc/2LqZVLvR.png once you select the slider the slider options tab will appear in this tab you can set the slide timings and autoplay as well see image: i.is.cc/2Lr4phKG.png I hope you understand.

Regards, P-THEMES.

When I select the “Grid” option, I want to see the products in a single column horizontally. I want it to change manually with the arrow sign on the right and left. how can I do that?

Hello, @yildiz86,

You have to select the type of products as a slider because the arrows will appears only in the slider. Once you choose slider then set the columns as per you need like in the image I set only 1 column: i.is.cc/1mXJ8Xx.png then in the slider settings turn off the autoplay option and choose the nav to arrow like in the image: i.is.cc/1n6zBht.png by doing this only one column will appear with arrows. I hope you understand.

Regards, P-THEMES.

Hello, @alexerne,

Please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.

Regards, P-THEMES.

Hello, @renostack,

Please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 29/05/2020. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Will do, thank you

You’re Welcome!!

Hello, @parisalex,

You have to go to Porto >> Theme Options >> Portfolio and “Enable” the Portfolio Custom Post Type from there and then you will find the Portfolio option in WP Dashboard Sidebar, you have to go to Portfolio and create multiple Portfolios from there as per your requirements and set the featured images for those portfolios as well.

Now finally you have to use the Porto Portfolio element on your site any page and set the element as slider as per your requiremets.

Regards, P-THEMES.

Hello, @AnnaBccc,

First of all, thanks for showing your interest in Porto WordPress

Sorry to say that but this is not possible with the default functionality of the WooCommerce, so you have to try with any third party plugin for it, which better meets your requirements.

Regards, P-THEMES.

Hello, @instantsolution,

I have reset your purchase code, now you can use the same purchase code for the registration of your theme.

And for the future: Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-

Reset link: https://www.portotheme.com/support/reset-sites/

Regards, P-THEMES.

Plz help its urgent…......My Live site down

when i go to Item support : https://www.portotheme.com/support/?envato_item_id=9207399 It says code already used…I am installing on same domain.

Hello, @myadminteam,

I have reset your purchase code, now you can use the same purchase code for the registration of your theme.

And for the future: Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-

Reset link: https://www.portotheme.com/support/reset-sites/

Regards, P-THEMES.

Hello, @felixlu,

I have reset your purchase code, now you can use the same purchase code for the registration of your theme.

And for the future: Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-

Reset link: https://www.portotheme.com/support/reset-sites/

Regards, P-THEMES.

Hello, @Anneke1800,

I have reset your purchase code, now you can use the same purchase code for the registration of your theme.

And for the future: Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-

Reset link: https://www.portotheme.com/support/reset-sites/

Regards, P-THEMES.

Sorry, did not see this announcement. Thanks for the reset. regards, An

You’re Most Welcome!!

Hello, @annnoorit,

I have reset your purchase code, now you can use the same purchase code for the registration of your theme.

And for the future: Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-

Reset link: https://www.portotheme.com/support/reset-sites/

Regards, P-THEMES.

Thank you so much.

You’re Most Welcome!!