39377 comments found.
Dear support team. I have renewed support from you for 6 months, but unfortunately, it has not shown on my account, when I’m trying to submit a support ticket. How much time is needed to be refreshed the data for it?
Hello @faragol11
I can confirm that your support account is valid and is working as expected, can you please try and create a support ticket again once?
Thanks
-Ammar
Thank You Ammar!
You’re most welcome 
I would like to add blur drop shadow in the flip box heading color frontside. What do I need to do?
Hello @IAMFORHUMANITY
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
How do i place the content below the header? i’m making a transparent header and i see no option to place an image below it.
Hello @javierrz
If you are making your header transparent the content will not go below it, the content will go behind it as its supposed to work with the transparent header, more about this can be read here => https://bit.ly/3e3n3X3
If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
I’m sorry, i messed the word. The header is not going over the image but on top and i have a white header (because of the white background) instead of a transparent header with an image below.
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you regarding this.
Click Here To Get Avada Support
Thank you. – Abbas
Hello, I have a problem with the license, the dashboard shows the following message “The purchase code is already being used on another domain” but I don’t have another website with that purchase code. please can you help me?
Hello @hypepixel
You will need to reset your purchase code in this case from your support account, with our new system on each registration your domain is actually binded with the Purchase code, however if for some reason you want to unbind the domain or in scenarios where you need to test by installing Avada multiple times on the domain, or you want to check different demos after resetting the theme, this may cause such notification to come up, the solution to this is by simply going to our company site here => https://theme-fusion.com/ and then moving to Support > My Account Submenu > Register Purchase code and removing the domain from there => https://share.getcloudapp.com/JruxewJO also click on “Unregister” button on your theme dashboard if the purchase code is still being used, more about this can be read here => https://bit.ly/3IVf4JT
If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hi
I have a pre-sale question, does a purchased license supports multiple domains? how many?
Hello @telsamedia
Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here → http://themeforest.net/licenses/terms/regular
Thanks
-Ammar
I just noticed that the search results page on the frontend is quite messed up, looks like CSS isn’t loading at all (white page, times new roman, everything just stacked and out of place). Has anyone else experienced this?
My support has expired so I can’t submit a ticket without paying more, but this seems like a defect? I’m fully updated to latest versions of Avada and plugins.
Hello @griddable
We have no such issues with our search layout, this sounds like something related to cache so can you please try to clear your browser cache as well as any other cache plugin that you are using, if the issue however persists this will require you to open a support ticket with us further.
Click Here to Get Avada Support
Thanks
-Ammar
How to enable accelerated page for mobile AMP?
Hello @taggartmenezes
You can use any good AMP plugin in this case, here is a very good guide that you can check on our site for this further => https://bit.ly/3ywFGw8
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
Hi, After the theme update section takes spacing automatically. When we refresh pages any section on a page takes space top-bottom and add min-height to section automatically. Can you please help me? Thank you
Hello @anandtimothy
Doing an update should not be adding any content related changes to your design, can you please check your global values once and try to reset your Avada cache, however in order to check this in details we will need you to please open a support ticket with our team further.
Click Here to Get Avada Support
Thanks
-Ammar
Hello, I have installed the “Photography” demo. The first container of the homepage (the one with the landscape) appears on desktop version but its hidden on mobile version. Why is this and how can I change it? Thank you
Hi,
Please see that the mobile visibility and conditional logic tabs in Container settings are not set to hide it.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi, I would like to ask you some questions. I have a store (e-commerce) and a personal blog. I bought an Avada license about 4 years ago and I remember that at the time I was able to use the Avada theme in my two domains, the store and the blog… but now I can’t. A message appeared in my store saying that Avada was already in use on my blog. Do I have to buy a license for each domain to be able to use Avada on the blog and in the store?
Hi,
One license is required for each live/production website that you use Avada on. So e.g. if you need to use Avada on second website/installation than an additional license is required. There are some scenarios where you can run a second copy on a subdomain though.
For clarification on that, please see the “Do I need to buy a new license if I use Avada on a sub-domain” section on below page as that is relevant to this query:
https://theme-fusion.com/documentation/avada/support/avada-registration-and-licensing-faq/
If you still see issues, you can reach us via the form on this page: http://bit.ly/2NJoU51
Thank you. – Abbas
Greetings,
I opened a ticket earlier today (424994) regarding the Avada Form builder. It it appears that the ticket has been closed, but I did not receive a reply.
Can it be reopened again? A solution via mail instead would also work.
Cheers,
René.
Hello Rene
I believe there is some misunderstanding here, we have definitely responded to your ticket 1 hour ago already as can be seen here => https://share.getcloudapp.com/xQuzPODK
Can you please double check your email SPAM folder too? I am resending the email again for you.
Thanks
-Ammar
Thanks for the quick reply. I am seeing the response now (and a solution).
You’re most welcome
Hi, I wonder where to manage the size of image hotspot – especially the hotspot. I have so much content, and want to change the width because it’s so thin actually, that you have to scroll to read all. The other problem – going hand in hand – is it possible to fix the hotspot, because the moment, when I scroll the site, the hotspot closes… Thanks for answering, Franziska
Hello @FranzG
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Hi. I’d like to edit the Woo Checkout Shipping Element so I can add a *required phone number to the different shipping address. I’d also like to edit the Order Notes (optional) section to say “Message for a gift card, or dietary requirements”. Can anyone help? Thank you
Hello @aclemo
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Thanks Ammar, I’ve just submitted a ticket.
Hello @aclemo
Our team will get back to you very soon
Thanks
-Ammar
Hello, I need help on my website. I have Support Renewed, but when I log into my support account it is asking to me renew.
Having issues with website now whereas mobile is showcasing the site with all errors, and certain browsers are not showing the home page slider, which is a mp4 video.
Let me know how I can move forward to fix the issue. Thank you
Hi,
Please log out of our support area and then log back in and you should be able to create a ticket.
If there are still issues creating a ticking, please reach us via the form on this page so we can check this for you.: http://bit.ly/2NJoU51
Thank you. – Abbas
Hi, I bought your theme over 6 years ago. I tried a few times in the localhost environment but didn’t use it ‘till today. I exactly remember there were no speed issues back then. A few days ago, i installed XAMPP 3.3.0 on Windows 7 and wanted to test it again on localhost to see what’s new on Avada but the page was loaded with a delay of almost 10 seconds. Every page takes 10 seconds to load after i clicked a link, how’s that possible? How did famous of speed Avada become such a slow site? Is there something i didn’t know or missed? Any help would be much appreciated. Thanks in advance.
P.S. Feel free the ignore that message if this is requires paid support plan. Like i’ve said before, i didn’t use your theme ‘till today so i don’t have a paid support plan currently.
Hi,
Avada is optimized to work great on pretty much all famous hosting plans and shouldn’t be slow. Please use a good cache plugin like Super Cache or WP Rocket and see if that helps.
As this is not a support form and we’ll need to login and check – if you still see issues, you can reach us via the form on this page so we can check further: http://bit.ly/2NJoU51
Thank you. – Abbas
Thank you for your answer but how can i trust that and start making a site if i see 10 seconds waiting on localhost every URL i’ve clicked? I can’t even see other pages without waiting 10 seconds each. I’m talking about an Avada copy on XAMPP of Windows 7 on localhost, not on any hosting type.
Hi there
Well, something is interfering or not set up correctly on your localhost. This is a video just taken of my localhost MAMP set up of one of the prebuilt sites I am modifying > https://d.pr/v/ZTifc4 – and there is not a 10 second delay at all.
Thank you, MB
Thanks MB, instead of XAMPP that I am familiar with, this time I will try with MAMP which I have never tried before. I hope this time things goes smooth like did before with The Avada that i used to know. Best wishes…
We’re glad to assist.
Thank you. – Abbas
Hi, nice to meet you! I have a pre sale question.
I checked your website and I loved some items so I want to know if your demos have that elements. For example, I need to know how I can use this or the name of the function or element: https://prnt.sc/22w4nzd I found it on this link: https://avada.theme-fusion.com/for-professionals/
The theme have this kind of function?
Thank you so much!
Hi
That particular section is from our marketing consultant demo, https://avada.theme-fusion.com/marketing-consultant/
You can install the Avada theme and import any demo page to see how it was made and what elements did it use. Please do refer the link here
We look forward for you to be a part of the fastest growing theme community
Thank you, Shaminder
Hi, thanks for your answer. I searched the function on the link you send me but I can’t find it. I want to know If I can use the function of the image change on click. Thank you so much!
Hello @jmflores
I am not sure which specific image function you are looking for in this case but you should actually be able to create everything that you see in our demos
Thanks
-Ammar
when upload your photos its very clear resolutions. but when i install pictures all are appearing blur pictures. is any setting available for this ?
Hello @shiyanthan
This could happen if you are not selecting the right size of images from the attachment settings, we have a very detailed article which explains this whole process here => https://bit.ly/3pOeBAI
This should help you out, if you need further assistance with this please open a support ticket and our team will gladly assist you.
Click Here to Get Avada Support
Thanks
-Ammar
Hello!
I have a few questions in regards to the blog page.
1. Is there a way to display the feature image and the date of the recent posts on the sidebar? Now it’s only the title. 2. I am trying to change the size and styling of the blog posts and I don’t have any option. I tried to over right the CSS code without any luck.
Thank you!
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
I need help with the woocomerce avada extension but when I go to support it says Your support period has expired, to reactivate it please extend/renew your Envato item support as explained here
Hi
I can confirm at my end that you do have a valid support account. In case you are having issues in creating a new ticket you can reach us on our email id here and explain the issue
We look forward to helping you!
Thank you, Shaminder
Hello the one page anchor links do not work on mobile? I tested on multiple live demos: https://avada.theme-fusion.com/resume/ AND https://avada.theme-fusion.com/technology
Hello @timmcguire
I have checked both the demos on my personal mobile phone and both of them are working all fine and good for me without any issues, so this could be related to the device you are checking this on, can you please check this on some other device and if the issue persists, please do open a support ticket with our team further.
Click Here to Get Avada Support
Thanks
-Ammar
