Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

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Flatsome is a great theme, we have been using it on our website https://www.almiriatechstore.co.ke/ since 2018 and we are more than happy. Congratulation the Flatsome Developer Team

I have our website https://www.dataworld.co.ke/ using flatsome theme and we dont regret. We can fully recommend it to anyone wishing to start a website

Hi,

Thank you :)

Does Flatsome work with Quill Forms? I would like it to be integrated with a demo template

Hi,

You can submit your pre-sale questions here.

Our support team will be happy to assist.

Even with 15.1 version I’m still getting “Serve images that are appropriately-sized to save cellular data and improve load time.” message on Google PageSpeed insights… it is to do with the size of the thumbnails on the product info page. https://pagespeed.web.dev/report?url=https%3A%2F%2Fwww.forestsuperfoods.com.au%2Fproduct%2Faustralian-coffee-australian-lions-mane-2%2F

After the latest updates lightboxes and mobile meny are not working.

Hi,

Can you submit a support ticket here?

Your latest update has changed the colour of my sticky header from solid white to transparent and I cannot see any way of changing it back to solid white. Is this a known issue?

Hi,

Can you submit a support ticket here?

Hello, after the latest updates my lightboxes and lightbox buttons are not working. I have tested and I can’t seem to fix at my end. Is this a known issue?

Hi,

Can you submit a support ticket here?

I have a problem with the update. Unable to click to connect. I have an error in the console: GEThttps://www.ed-tec.fr/wp-content/themes/flatsome/assets/js/chunk.vendors~popups.js [HTTP/1.1 404 Not Found 1166ms]

Échec du chargement pour l’élément <script> dont la source est « https://www.ed-tec.fr/wp-content/themes/flatsome/assets/js/chunk.vendors~popups.js ». www.ed-tec.fr:1:1 Uncaught (in promise) ChunkLoadError: Loading chunk 4 failed. (error: https://www.ed-tec.fr/wp-content/themes/flatsome/assets/js/chunk.vendors~popups.js) e https://www.ed-tec.fr/wp-content/themes/flatsome/assets/js/flatsome.js?ver=02bdc65512b7f8609c8262a9655a28a5:1 i https://www.ed-tec.fr/wp-content/themes/flatsome/assets/js/flatsome.js?ver=02bdc65512b7f8609c8262a9655a28a5:1 t https://www.ed-tec.fr/wp-content/themes/flatsome/assets/js/flatsome.js?ver=02bdc65512b7f8609c8262a9655a28a5:1 f https://c0.wp.com/c/5.8.2/wp-includes/js/dist/vendor/regenerator-runtime.min.js:1 _invoke https://c0.wp.com/c/5.8.2/wp-includes/js/dist/vendor/regenerator-runtime.min.js:1 x https://c0.wp.com/c/5.8.2/wp-includes/js/dist/vendor/regenerator-runtime.min.js:1 n https://www.ed-tec.fr/wp-content/themes/flatsome/assets/js/flatsome.js?ver=02bdc65512b7f8609c8262a9655a28a5:1 s https://www.ed-tec.fr/wp-content/themes/flatsome/assets/js/flatsome.js?ver=02bdc65512b7f8609c8262a9655a28a5:1 exports https://www.ed-tec.fr/wp-content/themes/flatsome/assets/js/flatsome.js?ver=02bdc65512b7f8609c8262a9655a28a5:1 exports https://www.ed-tec.fr/wp-content/themes/flatsome/assets/js/flatsome.js?ver=02bdc65512b7f8609c8262a9655a28a5:1 attach https://www.ed-tec.fr/wp-content/themes/flatsome/assets/js/flatsome.js?ver=02bdc65512b7f8609c8262a9655a28a5:1 jQuery 2

Menus on mobile also no longer work

Hi,

Can you submit a support ticket here?

The new update fixed my issues. Many thanks

I try to update to newest version. I get this:

An error occurred while updating Flatsome: The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions. error_log, inc/error_log, inc/extensions/error_log, inc/integrations/error_log

Any idea, what is going on? I never had this to happen. Thank you.

Hi,

The error message says there is something wrong with the file permissions. Please contact your hosting provider.

the problem of the logo not appearing is still remaining. even after the theme updated today. thanks

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

after the latest update.. the slider isn’t working It gives the following error in console Uncaught (in promise) TypeError: Cannot read properties of undefined (reading ‘slides’) at HTMLDivElement.<anonymous> (flatsome.js?ver=02bdc65512b7f8609c8262a9655a28a5:1) at HTMLDivElement.dispatch (jquery.min.js:2) at HTMLDivElement.v.handle (jquery.min.js:2) at Object.trigger (jquery.min.js:2) at HTMLDivElement.<anonymous> (jquery.min.js:2) at Function.each (jquery.min.js:2) at S.fn.init.each (jquery.min.js:2) at S.fn.init.trigger (jquery.min.js:2) at p.f.dispatchEvent (chunk.vendorsslider.js:1) at p.dispatchScrollEvent (chunk.vendorsslider.js:1)

Any idea how to fix this? Thanks

Hi,

Can you submit a support ticket here?

I did. Thanks

Dear, After latest update the logo is shown any more … If I chekc source the image is like this:

Afdekproducten.nl

Any idea how this is possible and how to fix this?

Thanks!

Hi,

We have fixed it in v3.15.1. Please update your theme.

Dear, thank you for your reply. I’m sorry, but the problem remains. Updated to 3.15.1 but still the logo isn’t shown and has this src=”4840” Cache is deleted, but problem remains. Please see yourself. afdekproducten.nl Hopefully you have a solution.

Can you submit a support ticket here?

After the Update: Code [lightbox auto_open=”true” auto_show=”always” ... ] not working anymore; the lightbox doesn’t show up automatically; the same code works with version 3.14.3; tested in safari, chrome.

Hi,

Please purge all cache (web server, plugin, browser, CDN, etc) and try again.

of course; all cache has been deleted; tested on different devices and with browserstack; sorry it’s not working anymore…

Thank you for the report. We have fixed it in v3.15.1 and will release it shortly.

Hello Our client who uses your topic has a problem with the e-shop. Namely, he has made posts under the portfolio that he displays on the page. However, the URL double name the categories in the portfolio. https://prnt.sc/23f82u2

Because the page has many different languages, translating with wpml does not change the name of one category in the url. https://prnt.sc/23f8725

How can we solve this problem? If necessary, we provide customer data and purchase code and access to the admin panel

Hi,

Please submit a support ticket here from the account where you purchased Flatsome.

Hey guys, where can I find more info/examples of new 3.15 elements, like:

NEW: Sidebar top content option. NEW: Sidebar tabs option. NEW: Sidebar tabs text option. NEW: Builder: Open tabs on hover option. NEW: Builder: Shape divider color. NEW: Builder: Shape divider height & width. NEW: Builder: Shape divider flip option. NEW: Builder: Shape divider to-front option.

Can’t find it in docs or demo.

Regards

Hi,

Please join our official Facebook Community to get more information about the latest features and how to videos of Seb. Don’t forget to accept the group rules of the Facebook Community if you decide to join.

Hi, after the new update, The banner responsive breakpoints doesn’t work anymore !!

Hi,

We get too many reports about this problem. Our developers are working on it.

Thanks for your patience and understanding.

Same problem as others, banners don’t display in the right size on mobile. Also problems with the logo, had to roll-back the previous version to correct the errors.

Hi,

We get too many reports about this problem. Our developers are working on it.

Thanks for your patience and understanding.

Banner height problems on our store, on mobile version only. Please update the theme. 16:9 doesn’t work in mobile view. Please do a new update and fix the problem…

Hi,

We get too many reports about this problem. Our developers are working on it.

Thanks for your patience and understanding.

Hi – quick question. Is there any way of making the quick view permanent rather then just on hover?

Hi,

Unfortunately, you need to custom code the change you request.

Banner height problems on our store, on mobile version only. Please update the theme!! this is our business.

Its added css to all banners: banner-220960921 { padding-top: 500px; background-color: #08b2cc; }

after the last update! Please make a new update asap to fix that!! Website for example: plush-toys.co.il access from mobile to see the banners height problem

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

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