3043 comments found.
hi, please respond my tickets.
Hi Stratur,
I’ve responded to your support ticket.
Best regards
Hi, I liked the theme. Please clarify few things,
1. I need this theme for event hall. Is these booking forms are customizable??
2. Is this theme made with elementor? and will it support customize site with it.
3. Did u provide installation support if failed to install from my side?
Please let me know.
Hi Kanzuae,
Thanks for your interest.
1.) Yes some fields are customizable, but some are not. If you provide more details of what you want to do I’ll let you know if it’s possible
2.) No, the theme uses WP Bakery Page Builder
3.) Yes
Best regards
Hi. I too submitted ticket.
Hi Stratur,
I’ve responded to your support ticket.
Best regards
Hi, I have submitted ticket
Hi alfredbpht,
I’ve responded to your support tickets.
Best regards
Hello!
I have a question. If I buy your product and release a maintenance ticket, everything I write here liek a request can be changed? I’m glad there is a new version, but the old one was easier for the end user and administrator.
Here are some of the things I saw with a colleague using version 4.0.4 and my questions are:
Provided that we have a hotel with 10 rooms and each room is rented only once for the period.
When viewing the room and selecting dates for reservations, is it possible not to show the other available rooms, but only the selected one? And the default option to stay only if you check dates via reservation button in the right top corner, but when you enter in specific room, only show in the result this room.
Can step 2 be removed when you make reservations? I know that the options can be removed, but the step of booking is visualized. 1 2 3 4. Can step 2 not be displayed?
There is no option in the translation to translate the letter from which the first word “To” comes from the booking plugin, it is missing in the pot file.
I am aware that there is an option for two emails, from the booking plugin and from woocommerce. I know that the email can be removed from the woocommerce, but when we have a deposit and we have given the customer the opportunity to book only by paying a deposit, and the remaining amount on arrival, if we stop the the woocommerce email, the email to the customer receives from the booking plugin is only for the full amount. There the client does not see how much the deposit is to demand that it be paid.
Both emails confuse customers. Believe that
It would be great if the email from the booking plugin also visualizes the deposit.
When buying the product, can these things be changed? They will definitely benefit everyone.
Thanks in advance!
Hi DevKernel,
Thanks for your interest.
1.) Is it possible not to show the other available rooms, but only the selected one? No, the booking system will display the room with a message above it saying it’s unavailable for the selected dates
2.) But when you enter in specific room, only show in the result this room: Sorry no that’s not possible
3.) Can step 2 be removed when you make reservations? Sorry no that’s not possible
4.) There is no option in the translation to translate the letter from which the first word “To” comes from the booking plugin, it is missing in the pot file: All text strings are translatable, if you’re having problems please open a support ticket and I’ll be happy to assist
5.) There the client does not see how much the deposit is to demand that it be paid: If the customer has already recieved the email then it’s too late to pay the deposit anyway, since this can only be paid while booking, not after
6.) When buying the product, can these things be changed? Sorry but no I don’t plan to make the above changes to the theme
Best regards
4.) There is no option in the translation to translate the letter from which the first word “To” comes from the booking plugin, it is missing in the pot file: All text strings are translatable, if you’re having problems please open a support ticket and I’ll be happy to assist. You are wrong. We check your code. Just check what I write. Okay don’t fix ti untill you waiting for some ticket from who u want, okay, but STRING “To” Doesn’t go to the mail string cuz for the reservation cuz is not a string anyway it’s not the big problem but next time check before write.
1.) Is it possible not to show the other available rooms, but only the selected one? No, the booking system will display the room with a message above it saying it’s unavailable for the selected dates – We remove it from the code…so it’s possible, we just ask you for option in back end…okay u don’t wanna,
3.) Can step 2 be removed when you make reservations? Sorry no that’s not possible – Yes it is, we removed it.
okay maybe U don’t uderstand my questions, specially this one:
5.) There the client does not see how much the deposit is to demand that it be paid: If the customer has already recieved the email then it’s too late to pay the deposit anyway, since this can only be paid while booking, not after
Let me explain you exatlcy this situation.
You have 1 room, client booked it, The only set method to make a reservation is a Cash on delivery set by admin from WooCommerce. And we set Deposit 30%. And the rules that owner of the hotel set and admin is to pay this 30% Deposit – To be paid not through the system of WooCommerce, clients recieved email with bank account ifo, so they must pay this deposit otuside the webside and woo.
They only must be informed, how much is total and the deposit. They have 4 days to pay, till this time the dates are booked, if client don’t pay, admin manual remove the reservation.
So clients start to get confused with this two emails, even if its writen what is about in the mails.
About 10 sites work with your old Soho Hotel, when client gets only 1 mail.
I know what u tell to me and other – yes woocommerce mail can be stoped and client will recieved only the mail with total, but withn no info how much is 30% of the total.
Like I say, peope use your work in different ways, and not everyone wanna use woocommerce functions and payment options.
And if we check booking com airnbng and other themes from themeforest, you are the 1st one to set 2 emails with info, and mess is just start on client side.
SO
“If the customer has already recieved the email then it’s too late to pay the deposit anyway, since this can only be paid while booking, not after”
NO cuz the soho booking system and woocommerce is used just to inform how much money they need to pay – the deposit, and what is the total – in the site is okay, but with emails is mess. The owner give 4 5 days to the client to pay the deposit in several options, bank transfer, western union and etc.
One more thing – when making a reservation, why is it necessary to show all the rooms in the admin panel, and not only the reserved one?
Unnecessary and confusing for associates who have no idea of code.
From a good working system and simple to manage it successfully begins to become complex and will not be preferred.
We will change what we can in the code.
We wanted it to be built-in as an option, but obviously it won’t happen.
Respect for work.
shb-core-functions.php line 2447 – $to_name = ‘To {recipient_name},’; – To isn’t string, Yes it is in po file but u must change here to get it from different languages. Also dd/mm/yyyy in booking widget isn’t string also… Like I say with the reservation mails…it can be one but with all info…not like now…Little things will make it perfect booking plugin and template…
Hi DevKernel,
1.) There is no option in the translation to translate the letter from which the first word “To”: There is, if you’re already using the theme and require support, please open a ticket
2.) We remove it from the code…so it’s possible: I mean there isn’t an option to do that, of course if you start editing the code then anything is possible, but please understand that custom coding work falls outside the scope of the support I provide
3.) Yes it is, we removed it: See above
4.) Regarding your other questions: Please open a ticket: https://quitenicestuff.ticksy.com/
Best regards
Hi
Good Day
Its a pre-sales query I have decided to purchase your theme
Are these 4 plugin compatible with your booking engine ?
if not please suggest something which is compatible
1. SEO https://codecanyon.net/item/premium-seo-pack-wordpress-plugin/6109437 2. Loyalty Rewards https://codecanyon.net/item/sumo-reward-points-woocommerce-reward-system/7791451 3. Whatsapp-ChatBot https://codecanyon.net/item/waziper-whatsapp-marketing-tool-for-wordpress/35355016 4. SMS Gateway https://wp-sms-pro.com/gateway/bulksms/Regards
Hi smtrnb,
Thanks for your interest.
If the above plugins are compatible with WordPress and WooCommerce, then yes you can use them with Soho Hotel.
Best regards
Hello, I just renewed my support to write you a ticket, since I have updated my version to 4.0 and the web has been unconfigured. I needed your help. I have accessed the support area and I have written you a ticket, but it tells me that my support has expired, even though I just did a 6-month renewal. You can help? Thank you.
Hi betisimo76,
There’s a small delay between when you update support and when the Envato API for the support forum updates, if you wait a few minutes and then try again it will work.
Best regards
When a new booking is received through an OTA via the ical sync does soho send its own notification email?
Hi ksealey,
Nope, the notification email should be sent from the point of booking, so for example if you’re syncing with booking.com or Aribnb, they will send you the notification email for bookings on their website. Soho Hotel doesn’t need to duplicate this.
Best regards
Hi Nick I am trying to block dates for rooms but I can’t find which way this can be done, could let me know? thanks
Hi foxyr,
Please open a support ticket and I’ll be happy to help: http://quitenicestuff.ticksy.com
Best regards
Dear DevTeam & Community, How can I remove the “from” from the “from xxx / night” ?
Thank you for the help in advance!
Hi keglo,
Please open a support ticket and I’ll be happy to help: http://quitenicestuff.ticksy.com/
Best regards
I would be happy if I could but the support just expired in the 2 months ago…
Dear @quitenicestuff, can you help with this without this? Thank you!
Hi keglo,
If you need to extend support beyond the free 6 month period included, you can click “Renew support now” on your Themeforest downloads page.
Best regards
Can i use Woocommerce Payment gateway at the checkout, that is paying for the multiple selected rooms , like Flutterwave or Paystack Payement gateway
Hi elsophiaworld,
Thanks for your interest.
Yes the theme supports WooCommerce, and you can use any WooCommerce payment gateway.
Best regards
Thanks for replying, i want to be sure.. woocommerce gateway to simply checkout after selecting rooms, i am not using it for any other purpose that the hotel
Yes you can checkout in WooCommerce after selecting the rooms. There’s a demo website available which shows this, you can click on “Preview item” in the item description to see it.
Best regards
Hi I tried integrating with Woocommerce. However when I try to follow your documentation I could not find the Reservation item in the product section. is this something I need to add manually? if so are there specific attributes I need to add? thanks.
Hi putrasukardi,
Please open a support ticket and I’ll be happy to help: http://quitenicestuff.ticksy.com/
Best regards
HI.. I understand you added Woo Commerce integration with your latest release. I tried following the steps in your documentation however, I am not able to find Reservation in the product section. is that something I have to add manually?
Hi putrasukardi,
Please open a support ticket and I’ll be happy to help: http://quitenicestuff.ticksy.com/
Best regards
We have a license to Soho Hotel Booking. A recent upgrade from 3.2.2 to 4.0 broke a lot of stuff. I don’t know where to start. Where do I find my purchase code and registration info so that I may open a ticket?
1. Also, is there an easy downgrade to 3.2.2 if that is necessary? 2. The upgrade wiped out my confirmation emails, is there an easy replacement? 3. I am willing to repurchase your product if necessary.
Hi kolinahr,
You can find your purchase code by going to your Themeforest downloads page, click the green “Download” button and select “License certificate & purchase code”.
1.) Yes, contact your web host and ask them to roll back from an automated update
2.) Yes, import the demo website
3.) Not necessary if you have access to your purchase code and your support period is still valid
Best regards
hi, I have a few questions. 1. I would like to know whether we can use any payment gateway that is supported with the WooCommerce? 2. Can we change the text of the buttons? 3. Can we change the calendar view that it will only show a one month instead of two? 4. Is the booking system is included in the theme or we have to separately pay for it? Hope to have a prompt reply. Thank you.
Hi pathum83,
Thanks for your interest.
1.) I would like to know whether we can use any payment gateway that is supported with the WooCommerce? Yes
2.) Can we change the text of the buttons? Yes
3.) Can we change the calendar view that it will only show a one month instead of two? No sorry that’s not possible
4.) Is the booking system is included in the theme or we have to separately pay for it? The booking system is included with the theme, you do not need to purchase anything else
Best regards
When You give next offer price for this theme like cyber sale $24 ??? I want to buy your theme recently. When you give offer like cyber Sale please inform me.
Hi eparibar,
Sorry but no plans to offer a sale price any time again soon.
Best regards
Hello, I bought the theme recently. I don’t get a frontend editor for the add/edit accommodation. I only get it in VC shortcodes.. how do I get a frontend editor page to easily add/edit accommodation please? I sent a support ticket
Hi jocre,
You just need to enable the page builder for accommodation, I’ve responded to your support ticket with instructions of how to do this.
Best regards
Hi, Please help, I’m from Ukraine, the site requires that the date of arrival and date of departure be in the format (дд / мм / рррр) – it’s in Ukrainian. At the moment there is a format (dd / mm / yyyy). I can not change, tell me how to do it?
Also at the booking stage is it possible to change the date from (Dec 21, 2021 – Dec 23, 2021) to the date in this format (12.21.2021 – 12.23.2021)?
It is not suitable for the client that the dates were in English, it is necessary that everything was in Ukrainian. I am writing to you because I tried all the options and nothing helped .. Thank you for your help! The theme is very beautiful =)
Hi Sadov_it,
I’ve just responded to your support ticket.
Best regards
This is a pre sales question. I have a client with a Vila with 4 Rooms. He is expecting to rent the Whole villa as well as individual rooms. Can this accommodate this requirement. Ex: Once a room is booked, The “whole villa” should be blocked automatically. But should be able to book other rooms individually. And if some one book the whole villa for particular date range, all other individual rooms should be automatically blocked. Is this requirement supported by your booking system? or do we have any possibility of write a customize function to do this? or do you have any paid services to get this done?
Hi onlinepin,
Thanks for your interest.
Yes you can do this by creating different “rates” for the same “accommodation” item.
You can see an example on the demo website booking page here: http://themes.quitenicestuff2.com/sohohotel/demo1/bookings/
There is a “Deluxe Queen Room” which has “Full Board $400” and “Half Board $300”.
You can change this to “Villa Name” which has “Entire Villa $400”, “Room A $100”, “Room B $150”, “Room C $170”, “Room D $90”.
Of course you can change names and prices to whatever you want, and have as many “rates” for an “accommodation” item as you want.
If any of the rooms or entire villa are booked, it will blocked the entire villa.
Best regards
Thanks for the reply. This will cover my main requirement. But once a person book a individual room others should be able book other 3 rooms but not the full villa. Can this also achieve? Also if I do like this how can I integrate iCal for this scenario.
Ok you could use iCal to set this up and make it automated, but it would be a bit more complicated.
You would need to:
1.) Create a separate “accommodation” item for each room and the villa (5 in total)
2.) Export the “villa” accommodation item to all rooms, so if it’s booked the rooms become unavailable
3.) Export all 4 of the “room” accommodation items to the “villa”, so if any of them get booked, the villa comes unavailable
Best regards
How can I achieve this scenario with your first scenario. “Once a person book an individual room, other people should be able book other 3 rooms but not the full villa.”
It’s not possible using the first method mentioned, since “rates” don’t have their own iCal feed, only “accommodation”.
Best regards
Thank you very much. ZOHO hotel fill all my requirements other than this. Please let me know is there way to do some customization to achieve this so I can get it done through a developer.
Sure you can hire a developer to customize whatever you want, although please bear in mind you’d need to do this independently since I don’t do customization work myself.
Best regards
Thank you very much for your help. I’ll looking to this.
Hello,
I just purchased your Soho theme. And I cannot use it because one of the required plugins [Soho Hotel Booking plugin] is faulty/buggy. When I install it, it crashes my site. When I delete the plugin, The site is fine.
I need a fix or a full refund ASAP.
I have already opened a support ticket which is yet to get a response
Hi atokd,
I’ve responded to your support ticket, the cause of the problem is that you’ve not activated all the required plugins.
Best regards
