1731 comments found.
Hi there, after a long time from the purchase, I decided to use this theme. So I’m trying to import the demo 52_forty-four, but it is not contained into the “import“ folder nor I’m able to download it directly from Native > Theme Options > Demo Importer (it seems not to respond to the request command). So, how can I install the 52_forty-four demo (Cryptocurrency, just to be clear)? Thank you very much.
Hello Awi70!
Please get in touch with us via Envato contact form https://themeforest.net/user/dfdevelopment#contact we’ll provide you with the requested demo.
Best regards,
DFD Support Team
Hi,
I built a page without importing any demo. can i enable the one page scroll options to it?
Hello Sajutp!
Please check https://nativewptheme.net/support/post-types/single-page-creation > Page attributes > Template.
Best regards,
DFD Support Team
At header 3 if the word in the left menu is long. then the logo is displaced from their center.
Hello David123456!
Could you please, submit a ticket here? Please clarify the link to the site and WP access details for checking.
Best regards,
DFD Support Team
Hi there. Just purchased the Native theme and added a Child Theme for it. Wondering how to upload the dummy data from the demos so we can work with them. Thank you!
Hello Armiaa3!
Please check the following article https://nativewptheme.net/support/first-steps/demo-content.
In case you need any help or information needed, please, get in touch with us via < a href=”https://nativewptheme.net/support/support-ticket”>ticket.
Best regards,
DFD Support Team
Good day,
I would like to buy your them for second time.
But on your web you promo price 39 dolars but on envato there is 49.
Please could you send me some coupon or something?
Thank you.
Hello JanckaP!
Thank you so much for your attention to our theme and for contacting us! There was a discount campaign previously, at the moment there is no sale planned. Please clarify where have you found the 39 dollars price.
Themeforest doesn’t allow any coupons and being an exclusive author we cannot sell it out of the market.
Best regards,
DFD Support Team
Hello, it is not very that you declare on web this price and when I m interested in it is not possible give me this price.. I have screenshot but there is no options to put it. You could make exception because you make false information of customer.
You can clarify the link to the page you are referring to as on the promo page https://nativewptheme.net/ we have $49 as well as on ThemeForest page. You can also email us the screenshot as an addition to one of your tickets, we’ll recheck it.
Best regards,
DFD Support Team
hello, I have purchased the license and can’t find forty_three(abadon business tool) in the download package, and this theme is what we really need. My email address is 2008wangtao@gmail.com, please send me this theme
Hello 2008wangtao!
Please get in touch with our team via https://nativewptheme.net/support/support-ticket.
Best regards,
DFD Support Team
Latest DFD extensions plugin will not install. I am running latest PHP version. Tried numerous times still fails, has caused site to look and absolute mess!
This is the error I am getting after clicking on the update from 1.5.2 to 1.5.8
Downloading update from http://dfd.name/check-native/plugins.php?plugin=dfd-extensions&code=…
Unpacking the update…
Installing the latest version…
The package could not be installed. The package contains no files.
Plugin update failed.
Plugin not activated. A higher version of DFD Extensions is needed for this theme. Please update the plugin.
Have tried numerous times it will not download and install the DFD extensions to enable the theme to work properly. I have tried removing the 1.5.2 version and installing, but it will not install.
Fixed. For some reason the theme had lost my purchase code. I added it back and it downloaded the latest plugin. So if you are having the same issue double check your purchase code. Make sure its there.
Hello Naturalbodz!
The theme version had no purchase code activation, it was added into version 1.5.6. So you needed to activate the theme to update the plugins.
Best regards,
DFD Support Team
Hi, I’m trying to import a demo of the template, but when I hit import on one of the demos it does nothing and doesn’t import it, do you know what the problem is?
Thank you very much!
Hello Gimawari!
Please make sure the server configurations are as high as required. We can also recommend you to try to import with the help if the Wordpress Importer. Please check this article.
In case you need our assistance or more details, please, submit a ticket here.
Best regards,
DFD Support Team
Hi, the template importer was not working, but I was able to fix it by following the instructions in the link you gave me.
Thank you very much 
Thank you for the feedback.
Best regards,
DFD Support Team
Hi, Is it possible to install all demos and elements with Elementor ?
Hello Dr_Quality!
We are currently working on it. We have added the compatibility and working on creating demos with Elementor.
Best regards,
DFD Support Team
Hi, I updated today to v1.5.7 and post this update mobile header is broken down. I have 4 logos showing in mobile view. Appreciate your urgent feedback my website is live and cannot take it to maintenance mode
Hello B-kreative!
We have no usch issue at our end. Please submit a ticket here? Please clarify the link to the site and WP, FTP access details for checking.
Best regards,
DFD Support Team
ticket submitted thanks
We have got your request.
Best regards,
DFD Support Team
Hi! i wirte you a month ago, i just updated the new version 1.5.7 and the entire site goes crazy, widgets and everything are missing, and does not let me activate ti! i also update to the last version of wordrpess! but nothing seems to work! please this is really urgent! i open a ticket with the ftp details, if you need anything else please let me know!
Hello Dlascasasb!
We have got your ticket and get back to you as soon as possible.
Best regards, DFD Support Team
Good morning, I had some issues to set up the site. Its possible the you to sets up the site for me? Why is the price? Thanks in advice
Hello Dadelon!
Please check the article https://nativewptheme.net/support/first-steps/free-installation.
Best regards,
DFD Support Team
Happy New Year, i want to intall the theme topicaly for experimental changes to my site. But once my site is live cant activate to localhost…
Hello Gkouzp!
Could you please, submit a ticket here? We’ll check what can be done.
Best regards,
DFD Support Team
Hello, I have a regular license for a site which has an Italian version (domain.it) and an English version (domain.eu). Should I buy two licenses for the two versions of the same site?
Thank you. Regards
Hello Tommaso1970!
With your domain names .it and .eu are 2 different domains and one license per domain. However, it’s better to clarify with the Envato team as it’s the same project.
Best regards,
DFD Support Team
Hello How to activate template Native – Stylish (By DFDevelopment) if I want to do it in the development version and then in the production version?
my development domain is: http://dev.zozdt.ibe.pl/ and the production one is: http://zozdt.pl/Thanks
Hello Yellow1972!
Could you please, submit a ticket here? Please clarify the link to the site and WP access details and purchase code for activating the dev site.
Best regards,
DFD Support Team
Hello Item Purchase Code: 6706cab5-a231-4836-9180-3f48c8b25386 Do I have to by a ticket additionally? Do you need access data to wp control panel? I need only information how to activate template on production domain after I check development version, thats all. Best regards
The ticket is just the email sent via the form. Yes, we need the access to wp control panel.
To activate the subdomain with such a structure you need to contact us and we’ll activate it for you.
Best regards,
DFD Support Team
Hello OK, but it is a public chanel so if I send you here access to wp control panel all people can see it. How I could send you this data in a safe way? Best regards
As we mentioned, please, submit a ticket https://jumpshare.com/v/MJRDQy6TqDGWm3xOjT2Q
Best regards,
DFD Support Team
Hello I have two issues I would like you to solve for me, the first one is the menu on mobile I want when I click on a page that the menu closes automatically, The second one is I think back to top option is not working on the mobile version.
Hello Belmekki!
Could you please, submit a ticket here? Please clarify the link to the site and WP access details for checking.
Best regards,
DFD Support Team
i already submited a ticket but it seems that option is not yet in your theme can you help me do it with script code or somthing
Item support does not include services to modify or extend the item beyond the original features. Unfortunately, we cannot provide you with the custom code.
Best regards,
DFD Support Team
Hello, i have purchased theme with another account. my question is why “add to Wishlist” function not working overall website. note i installed plugin but when click on button it just reload page again and not adding product to Wishlist.
Also i checked your demo and found also this button not working and load page without adding any products to Wishlist. Please tell me the solution ???
Hello Adham_taha!
Could you please, submit a ticket here? Please clarify the link to the site and WP, FTP access details for checking.
Best regards,
DFD Support Team
Hello, Before submitting a ticket, i see already your shop demo has the same error in Wishlist button not working and load page without adding any products to Wishlist?? so show me first your demo that working fine first please… https://nativewptheme.net/shop-one/
Hello Adham_taha!
You can wait till the theme update is released or submit a ticket as requested and we will provide you with the solution.
Best regards,
DFD Support Team
Hi, i need to update a website that use your theme but it’s too old (wordpress 4.8.5); i tried to update it but i’ve a problem because i can’t update your theme/visual composer because i don’t have licences (the website was built in 2017 not by me). How can i update wordpress and all plugin include your theme? Where can i purchase support for update? Thanks
Hello Calabresebenedetto94!
You need to have the license to update the theme. You need either got the key from the site’s creator or purchase your own copy (it will include the support).
Check more details how to update the theme here, you will need to activate the theme with the purchase code as described here.
Best regards,
DFD Support Team
Hi, ok thanks. So i need to buy theme license here: https://themeforest.net/item/native-powerful-startup-development-tool/19200310?gclid=Cj0KCQiAnuGNBhCPARIsACbnLzr3Hnz-FzDANURvqRDH9cNOu2oyDinTJk_SLUZUK4FJO6viXor6L58aAq2WEALw_wcB and than follow instruction for import/export preferences and than update theme and plugin with the instruction at your link. If I have any problems after the update, can I contact you from my envato account?
You are right. Sure you can contact our team for assistance. You can contact our team via https://nativewptheme.net/support/support-ticket/
Best regards,
DFD Support Team
Hi ok thanks, i purchase the license and update all. In case of problem, i’ll contact you. Thanks a lot
Glad to help!
Best regards,
DFD Support Team
Hi! i just updated the new version 1.5.7 and the entire site goes crazy, widgets and everything are missing, and does not let me activate ti! i also update to the last version of wordrpess! but nothing seems to work! HELP!
Hello Dlascasasb!
Please make sure you have activated the theme with the purchase code and updated the included plugins up to the latest version.
Please, submit a ticket here? Please clarify the link to the site and WP access details for checking.
Best regards,
DFD Support Team
halo, why can’t I put a link here? in the “simple advertising settings” plugin
Hello Apikomunika!
We cannot see any issues with the link added at our end. Please make sure you have the latest theme and plugins versions.
Best regards,
DFD Support Team
Hello DPD Support Team I have installed the latest themes and plugins.
In case you still have the issue at your end (with the latest WordPress, theme, and plugins) contact our support team via ticket.
Please do not forget to extend the support, check https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Best regards,
DFD Support Team
