Hi,

Theme fetches the npm package of polyfill CSS compatibility for IE11. It has existed for two years. With the latest theme release, it’s started to lazy load.

Hi,

The Stacked Layout is a similar feature. But it doesn’t support grid image layout for now.

You planned to add this features or not.. one more question can I remove quantity Plus minus button from product page.. I tried to add css and Remove successful but when I select any size under variation it’s showing again (quantity box)

I’ll forward your request to our UX Design Team. About the quantity field buttons, you can use the CSS below or remove the entire field by enabling the option “Sold individually” in Inventory tab of the product editor if you plan to sell one product per order.

body.woocommerce.single-product .quantity.buttons_added > .minus,
body.woocommerce.single-product .quantity.buttons_added > .plus {
    display: none !important;
}

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Hi,

Yes, you can use your license without active support. Can you submit a support ticket here?

Hi,

Please submit a support ticket here from the account where you purchased Flatsome.

Hi,

You can switch off Quick View buttons under the Box options of the Products element. Unfortunately, it’s not possible to switch to image slider in grid mode.

Hi,

If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.

Hi,

Auto-updates are controlled by WordPress, not by themes or plugins. You need to make a full backup before updating anything. Please contact your hosting provider. They may have an up-to-date backup of your web server.

Hi,

Thank you

Hi,

If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.

Thanks for suggestion. I have tried before and they have always been closed due to expired support. We have contributed alot of suggestions as well in the Canny forum. Anyway, please notify this bug to developer urgently. It is of tremendous importance because many Flatsome stores will start looking different due to it. The bug > Slider Banner on Mobile, Tablet with 99.99% responsiveness. It appears alright in the UX builder, however on the front end it does not reflect similarly and instead is taking full page responsiveness.

does this plugin needed or not? WPBakery Page Builder??? thank you, looks like you have solved the updating issues but for this WPbakery page builder plugin, does your theme defaulted and include this plugin features?

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

server people said your theme version issues: issue is with the external theme server’s cURL version, In order for our server’s SSL to be indexed the curl needs to be at least 7.64.1 version, please update your version soon, so we can update the theme to your newest version easily…...

Stylesheet is missing.

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Hi,

Can you submit a support ticket here?

Hi,

Please take a look at this doc. You can get more information from AWS support.

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

False alarm, it turns out it was not the recent theme update to blame at all. The recent addition of a suppress_filters true to post queries was resulting in an issue with ACF which the custom post type is built using. I think the suppression of filter in the post query is stopping ACF from adding the autop filter so I’ll need to exclude ACF queries from the suppression. Oh fun days…..

Hi,

Thanks for letting us know you’ve found the solution

Hi,

Please join our official Facebook Community and get the opinions of our users (+30K) about that. Please don’t forget to accept the group rules of the Facebook Community if you decide to join.

I turned off all plugins without any luck…

I changed the logo to a new PNG file, without any luck…

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Hi,

Can you submit a support ticket here?

Hi,

As of v3.15, WooCommerce v4.3.x is no longer supported. Please downgrade Flatsome to v3.14.3. If you are not able to access that version, please submit a support ticket here. Our support engineers will share a download link with you.