28306 comments found.
Quick question, when i click on backup options the last backup date is not changing?
Hi,
Can you submit a support ticket here?
Thanks resolved. Actually decided to install fresh files and all good.
Hello, I upgrade Flatsome theme to 3.15.2. Just now the UX-Builder does not work
Please give me a link to download a version of the theme with a working UX Builder. UX Builder does not work In the version I downloaded on December 22. https://drive.google.com/file/d/10L1w6DGsYi4AVKpA5ZPYmRhExsk8-AYI/view?usp=sharing
Hi,
Can you submit a support ticket here?
Do I understand correctly that you are offering me to buy technical support? I don’t want to do that. I bought your theme only because it contains UX Builder. UX Builder stopped working after the next theme update through no fault of mine. Just give a link to the version of the theme I already bought with a working UX Builder
FYI. If set column max-width, column margins do not take effect.
Hi,
If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.
Hello ! after the upgrade Flatsome theme to 3.15.1 on my sidebar menu after click sub menus not show -expand please fix it asp !
Hi,
We’ll release a new version later today. Please update the theme after the new version is released.
hi i am your flatsome user , i have token and i need help to transfer token to my other domain , because i deleted my old domain , can you help me . thank you
Hi,
You can manage your purchase codes and registered domains on https://account.uxthemes.com .
hi i checked , my code is not linked to any domain ? but I can’t confirm my key for the current domain. my old domains have been deleted
Header logo disappears when STICKY version is active. If adding a unique logo specifically to the STICKY header, the logo shows up twice.
Additionally, trying to modify the logo section of FLATSOME / CUSTOMIZE, constantly results in an error that reads “Looks like somethings gone wrong. Wait a couple seconds then try again” (https://www.screencast.com/t/yw3yI69r)
Hi,
Can you submit a support ticket here?
Header logo missing while customizing child theme. But if i switch back to parent theme it shows up. Any ideas how to solve this?
Hi,
Please check the child theme folder if there is any template file overrides the parent theme header logo file.
Hi, when choosing another variation, this happens: 1. the current image disappears -> 2. The product page shortens -> 3. chosen variation image apears. I want to disable step 2. Is this possible?
Hi,
Can you submit a support ticket here?
Hi, I upgrade Flatsome theme and now I have a problem with the mobile version. It is not possible to click on the product to get on the product page. Please help me asap because most of our users buy with the mobile phone! THANKS!!!
Hi,
We’ll release a new version later today. Please update the theme after the new version is released.
Hi, I have an issue with the flatsome theme, when I’ve tried to modify some pages with UX Builder, it only shows the left side menu with a black screen where it must be the web page to modify, waht could be happening?
Hi,
Can you submit a support ticket here?
Hello, I upgrade Flatsome theme to 3.15.1. Just now the UX-Builder does not load /work. I cheked the compatiblity of Wordpress and woocomerce it is ok. But it does not work an I have now not the old version to downgrade it. please need help. thanks!
Hi,
Please clear all cache (web server, plugin, CDN, browser, etc.) and check the issue again.
I update also the ne 3.15.2 Unfortunataly it does not work, if I want create new site Ux Biulder does load but you cannot doe anything. The widgets are not work. I downgrade it to the 3.14.3 it work, but this version has another problems.
Hello, I have no answer. I can not edit my website. I need a version where the ux-biulder works. Your customer “ivanov-vs” hast the same problem. I need a.s.a.p working version of flatsome.
Hi, we need subcategories to be deployed by default under parent categories in the left sidebar menu of shop page, we received this advanced CSS code below but it´s not working, we are not getting a support via email, can you please help us right here? Thanks.
<script type=”text/javascript”>
jQuery( document ).ready(function() { jQuery(”.product-categories .cat-parent”).addClass( “active”); }); </script>
Hi,
Please copy the script below and paste it into Flatsome>Advanced>Global Settings>Footer Scripts.
<script type="text/javascript">
jQuery(function($) {
$('.product-categories .cat-parent').addClass( "active");
});
</script>
Now we managed to solved it with email support, super, thank you very much!
Hello Author!
1. I like your theme and I observed that adding item to cart does not work. Why is this so?
2. Does your theme have sending of email to user on purchase of item or am I going figure that out?
3. Can I carry a design from one demo for example classic shop to Corporate demo for example?
4. Can user create an account and login. Is this feature ready?
5. Does the theme have revolution Slider?
6. Why are you not using Elelmentor?
7. Does you theme support Paystack payment gateway?
8. Does your theme support pay on delivery, cash transfer and check?
9. How can I make customer to create an account at check out
Kindly respond ASAP to enable me make a decision.
I submitted the queries as directed but the ticket was closed because I am not a paid customer. I thought it suppose to be a presales ticket. Did you give me a wrong email or contact?
Hi guys, we have made this website a while ago – https://www.redefine.ie/
After updating theme to 3.15 the vertical menu dropdowns no longer trigger.
Any ideas?
Actually, it looks like in overall, when a menu with submenus is added to sidebar widget – toggle does not work.
Tried on other website as well – https://www.hwl.ie/about-us/ – see right sidebar at bottom menu.
I assume It makes it quite urgent need for a fix, with thousands of website around the world using Flatsome 
Hi,
We’re going to release a new version later today. Please update your theme after it’s released.
Great theme, but it’s annoying when you visit a direct link to a tab, it jumps too far down the page, eg. https://madsenbrekke.no/rts-soeker/#tab_servicetekniker
Hi,
If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.
Hello, how can I add WooCommerce categories to the new Vertical Menu? I tried creating a new menu but dont see any options to add WooCommerce categories. Thank you
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Thumbnails are broken after upgrading to 3.15.1 on product pages… https://www.forestsuperfoods.com.au/product/divine-woman-super-food-mix/
Hi,
It seems like a js minification issue. Can you contact the support of your CDN provider?
Any harm in rolling back to 15 from 15.1 because since updating my product pages scroll to footer every time I choose a variation in the drop downs and my support ran out.
Follow up to my previous: It’s actually a conflict between 3.15.1 and the digital wallet feature in the Square for Woocommerce plugin. Issue not exhibited in 3.15.0 at all. Not exhibited with 3.15.1 when I disabled just that one aspect of the plugin, not even the whole Square plugin. I believe a javascript conflict is happening that fires when a product variation is selected.
Hi,
If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.
Done
How do I limit the title of Products, So that all text will be the same and the rest will be hidden
Hi,
Can you submit a support ticket here?
Hello, I’ve sent a message before deciding to buy or not the Flatsome theme but as I am not a buyer yet, you don’t answer questions so I ask it here.
I just would like to know if with Flatsome we can have the title of a product on a white hover (that covers all the photo, not just a strip, and only the title, no other information like price etc) please? Thank you,
(if I don’t get answer I will not take the risk to buy the theme just to see)
Hi,
Your ticket #146560 will be answered shortly.
Thanks for your patience and understanding.
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