23207 comments found.
hello i just paid for your porto theme, and im ready to install it in my wordpress panel, and i already download them, but it got 2 files, one (all file and documentation) , one (installable wordpress file only)
im using wordpress to create my web, which file i should use? pls let me know, im waiting and rush for it, thank you
Best regards
Hello, @carrepairtool,
Yes you can Install the (installable WordPress file only) from Appearance >> Themes.
OR
You can follow this video: https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Regards, P-THEMES.
Hello good morning, I have the site built with WPBakery Page Builder, can I install elementor as well and work with both on the same site? Thank you
Hello, @dcmweb,
Actually, Installing and using more then 1 page builder plugins will cause unexpected issues on the site. So it is not good if you want to use both at a time you can use it at your own risk.
Regards, P-THEMES.
Hi,
I have a webshop running for 14 months now. Recently, when I add a new product, the images don’t show correctly. You can see this via the following link: https://mybeautyproducts.be/product/jane-iredale-smooth-affair-illuminating-glow-face-primer/
I tried other image formats, creating new products from scratch, copying existing products, the result is always the same.
My “older” products remain ok but I am unable to add new ones because of this issue.
I really hope you can help me figure out what is causing this.
Thanks in advance,
An
Hello, @Anneke1800,
Please read and follow all the debugging processes listed below one by one, I am sure it will help you in finding the cause of the issue.
I. Make sure you have everything up to date (Theme, Plugins, Translations files)
II. Remember to reset ALL cache etc after a plugin or theme update.
III. Disable all plugins except WooCommerce and recheck if the issue persists
IV. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing it
VI. If you have setup the Porto Speed Optimization Wizard, then please reset it and set all the options to default, uncheck all the options and save changes/compile and check back your site after removing the cache of the browser.
VII. Can you please check once by activating the WP default Theme Twenty Twenty, If the issue will still presist with default WP Theme then it will make clear that the issue is not from Porto WordPress Theme and then you have to contact the WP and WooCommerce support for fixing it with the default WP Theme and once it will fix with the default WP Theme, It will automatically work with Porto WordPress Theme as well.And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 14/02/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, issue is solved and was not theme related. Sorry for the trouble. Of course, if I ever need custom support, I will renew. Thanks a lot for the reaction.
Sound’s Good!!! 
Hello! sir, why this messages is shown?? ex- https://prnt.sc/24if532
Best Regards
Hello, @kashfulecommerce,
Please enable curl extension form server this will fix your issue. This extension is required for the registration process.
Regards, P-THEMES.
I’m using Porto theme on AWS, after importing the demo the theme option saving button works without problem .. after 6hr of style editing I’m getting the msg below when i try to save the theme option: “There was a problem with your action. Please try again or reload the page.” .. I didn’t install any additional plug or change WP/Server setting
Hello, @asubaie,
This is your server end issue, please share the below listed info with your hosting provider and ask to solve it for you on your site and it will solve your issue.
It turns out the issue is that trying to save changes in the Porto Theme Settings is triggering ModSec rule 300015 for some reason, which is an SQL injection protection rule, so you have to disable this rule server-wide until you are in the development process, as the ModSec rule that was getting triggered is one of the standard WHM/cPanel rules as of one of the newer versions, so more and more servers are going to have this rule enabled by default.
Regards, P-THEMES.
ModSec is already disable: “SecFilterEngine Off” still having same issue
SecFilterEngine Off
Here my system status: System Status Uploads folder writable WP File System ZipArchive PHP Memory Limit: (4 GB) PHP max_execution_time (600) PHP max_input_vars (3000)
Hello, @asubaie,
Can you please contact us via our support system with your site WP Admin Login details so that our experts will look into it for you on your site and help you out.
Regards, P-THEMES.
Sorry, here my theme purchase account
“Hi, I’m using this theme with WPBakery, when I import any element from Porto Studio the the element or content imported twice inside the page (duplicated). Is there any way to prevent this?”
Hello, @asubaie,
Thanks for your contact, I am sorry but this is not hapenning at my end on my test site, can you please contact us via our support system with your site WP Admin Login details so that our experts will look into it for you and help you out.
Regards, P-THEMES.
Hi, I’m using this theme with WPBakery, when I import any element from Porto Studio the the element or content imported twice inside the page (duplicated). Is there any way to prevent this?
Hello, @asubaie99,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
I got an update to the wp buckery builder, how do I update it?
Hello, @jsolas5,
We have just uploaded the very latest version to our internal server, you can now update the plugin directly from your site >> Appearance >> Install Plugins.
Regards, P-THEMES.
There is no option wp buckery builder, nor do I see the option to update it
Hello, @jsolas5,
Please contact us via our support system with your site WP Admin Login details so that our experts will check it for you on your site and help you out.
Regards, P-THEMES.
Hello! Sir How to update “WPBakery Page Builder” and 2. is i want to make Round Button both (add to cart & counter) Ex- https://prnt.sc/245fmco
Best Regards
Hello, @kashfulecommerce,
We have just uploaded the very latest version to our internal server, you can now update the plugin directly from your site >> Appearance >> Install Plugins.
&
I am unable to see your provided screenshot, please share the screenshot via this site: https://postimages.org/ and also please share your Live site URL as well.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 20/02/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Sir I want make this round https://prnt.sc/24ahitg is it possible??
Best Regards!
Hello, @kashfulecommerce,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.product-summary-wrap .single_add_to_cart_button {
border-radius: 20px !important;
}
.product-layout-full_width .entry-summary .quantity {
border: solid 1px #e7e7e7 !important;
border-radius: 20px !important;
}
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 20/02/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thank you so much sir.
You’re Most Welcome!!
Hello, I have this theme and the Ultimate addon. I can upload my custom icons by icon manager and use them easily with WpBakery Ultimate VC Addons elements, but I want to use my Icons with Porto elements as well
Hello, @asubaie,
If you want to use Custom Icons then you have to use it with Custom HTML. You have to upload your Custom Icon under WP-Dashboard >> Media and then use Custom HTML on any page as per your requirements,
We have already removed the WpBakery Ultimate VC Addons from our theme package for the last 4+ years and we are no more providing support for it.
Regards, P-THEMES.
Hello, please reset the theme code for me, it is impossible to update. Thank you Item ID: 9207399
Hello, @Santella888,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello. I know my support has ran out. I was just wondering if you could help with me a quick code snippet. I’ve seen alot of problem with the newsletter button lining up with the newsletter input box. Could you please give me the right CSS code to put into custom CSS in theme options?
Hello, @carson2202,
Can you please share the screenshot of that button and also please share the Live URL of your site on which you are facing that issue so that I’ll check and provide you the Custom CSS fix for it.
Regards, P-THEMES.
Hi, I’ve got 4 licences but I’m not sure which ones are activated, how can I find out which ones are on which site?
Hello, @bennyuk,
Please contact us via our support system so that our experts will provide you the requested info.
Regards, P-THEMES.
Hi, how can I download the latest wpbakery update?
Hello, @soliddop,
We have just uploaded the very latest version to our internal server, you can now update the plugin directly from your site >> Appearance >> Install Plugins.
Regards, P-THEMES.
i have no wpbakery in the install plugins page…
Hello, @soliddop,
Can you please contact us via our support system with your site WP Admin Login details so that our experts will check it for you on your site and help you out.
Regards, P-THEMES.
Hello I want to buy this nice theme, but have few questions: 1- can I easily change the home page main background color to any other color ? 2- How can I add products but instead of checkout, to have a REQUEST QUOTATION button ? and is it easy to stop the checkout process and replace it with request quotation ? 3- does the theme use WP bakery or Elementor to easily add elements and remove boxes ???
Hello, @lordii,
First of all, thanks for showing your interest in Porto WordPress
1. Yes, you can easily change the background color of your home page.
2. You have to use Catalog Mode and hide Add to Cart Button simply.
3. This is not the default functionality of our theme so you have to check for any third-party plugin or it requires Customization.
4. Both plugins are pre-packaged with our theme and you can use anyone which better meets your requirements.
Regards, P-THEMES.
Thanks, just one more, is there an option to upload datasheet under each product so people can download them when they show the product ?
Hello, @lordii,
I am sorry but where you want to upload it? Can you please share some screenshot.
Regards, P-THEMES.
Hello, Upload datasheet pdf files, in product page for example: I have Product 1 (Laptop), I want to add a datasheet that people can download to look for deep specs. is that doable ?
Hello, @lordii,
No, Sorry to say that but this is not possible and requires extra Customization.
Regards, P-THEMES.
Hi, how can I insert a background image in the breadcrumps in the single faq? I saw that in the single faq there are no options below.
Thank you.
Hello, @Thompson1977,
Sorry to say that but those options are not for the FAQs, so this requires Customization.
Regards, P-THEMES.
Hey,
I have been struggling to change the colour of the add to cart and quick-view buttons. Also, please let me know how to customise the checkout, cart and single product page.
Thanks.
Hello, @Ajitcreador,
For Add to Cart button, please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
ul.products li.product-outimage .add-links .button {
background: #8d3038 !important;
color: #fff !important;
}
For Quick View button, please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
ul.products li.product-outimage:hover .add-links .quickview {
background-color: #8d3038 !important;
color: #fff !important;
}
You can check for possible options under Porto >> Theme Options >> Skin >> Shop: https://postimg.cc/jWVwwSTH
For the Checkout page: You can look under Appearance >> Customize >> WooCommerce >> Checkout, there are the possible options.
Furthermore, you have to Customize the Core files.
For Product Pages, Please read and follow the instructions written in the below-given articles:
https://ptheme.zendesk.com/hc/en-us/search?utf8=%E2%9C%93&query=Shop
Regards, P-THEMES.
Please update WP Bakery to 6.8.0 – It contains some important fixes
Hello, @jedi7777,
We have just uploaded the very latest version to our internal server, you can now update the plugin directly from your site >> Appearance >> Install Plugins.
Regards, P-THEMES.
Thanks
You’re Most Welcome!!
Hello, @gzelasco,
That discount text is Custom HTML and coming from Porto >> Theme Options >> General >> HTML Blocks so you have to modify or remove it from there as per your requirements.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 16/05/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, I have several concerns and I have just sent you my requests. Thank you
Hello, @CELINCO,
Please contact us via our support system: http://portotheme.com/support and explain your concerns there so that our support staff will look into it for you.
Regards, P-THEMES.
