9418 comments found.
Very bad customer service, support team replying after 5/6 days when asking for help. Such a bad customer service which is not expected
Hi,
Please email us directly at support[at]inspirythemes.com to get quick help, and our team will be happy to assist you.
I couldn’t find any of your tickets on our support platform.
Thanks & Regards
Good afternoon, I am getting an error on the top of the page from the mobile view due to the currency switcher, how can I stop that?
Hi,
Can you please share the URL of your website so I can have a look at it and assist you accordingly?
Regards
Where can you add the description of the property on the front-end ? I cannot see it
Hi,
Kindly ensure that you have configured the Dashboard and its pages properly. The Property Description field is right there in the front-end property add/submit page [ https://jumpshare.com/v/zzyF5kX66Op6hn9JS59g ].
Please let me know if you have any further questions or concerns.
Thanks & Regards
Same issue as @tarikbarraj – with newest update, when Elementor Add-on is activated, the site crashes. Only works when disabling, and then can’t display any properties as a result.
I have also contacted directly through support, but wanted to let others know I have this issue as well, so it’s a theme issue, not my install specifically.
Hi,
Thank you for contacting us, we are investigating this problem and will release a quick update for the plugin if necessary.
Thanks & Regards
Hi, I have fixed the issue myself – I had to update the PHP version from 7.2 to 7.4. This has resolved the issue, so anyone else having this issue please try this!
Hi,
I am glad that you did. The older version of PHP is now vulnerable, and we strongly recommend PHP 7.4 or 8.0 (if available).
Thanks & Regards
Good morning, I would like to know why the thousands are not separated.
Hi,
Thousands are separated adequately throughout the theme for all the number fields of prices. Could you please provide more details if there is any problem you are facing with the currency or price format?
You can apply your custom settings for the price in Price Format Settings, and further information can be found here – https://realhomes.io/documentation/price-format-settings/
Please let me know if you have any further questions or concerns.
Thanks & Regards
.
Hello, on the frontend property submission I don´t see an option to add the selling price of the property.
Hi,
The field is right there, and it is called Sale or Rent Price. Please check out this screenshot – https://jumpshare.com/v/V5ek941UaxQeB46F7DxM
Please let me know if you have any further questions or concerns.
Thanks & Regards
Dear Supportor i had update new version but the all dropdown list at property search not working anymore please advise
https://knnpattayaproperties.co.th/Best regards,
Sek
Hi,
Please consult this guide to fix this issue on your website.
For any further assistance or question, please create a support ticket using the link below and our support team will be happy to assist you.
Click Here to Sign Up for InspiryThemes Premium Support
We look forward to helping you.
Thanks & Regards
One question, we are based in Brazil. Here we have no support to Stripe as payments. Can we use Paypal and for example pagseguro or mercadopago as payment options through woocommerce ? Thanks!
Hi,
Yes, you can use PayPal along with pageseguro or mercadopago with WooCommerce.
Let me know if you have any further questions or concerns.
Thanks & Regards
hello, i have an error after upgrading to the last version
There has been a critical error on this website. Please check your site admin email inbox for instructions.
Learn more about troubleshooting WordPress.
the error disappear when i deactivate the (Elementor) plugin
what i can do to fix it?
حدث خطأ من نوع E_PARSE بسبب السطر 52 في الملف /home/water53/public_html/albarakeh.com/wp-content/plugins/realhomes-elementor-addon/elementor/widgets/inspiry-properties-slider.php. رسالة الخطأ: syntax error, unexpected ‘)’
Hi,
There are no such errors/issues that have been brought to our notice. So, please email us at support[at]inspirythemes.com and we will debug and fix any issues.
Thanks & Regards
Hi, I have a few pre-sales questions; 1. Is it possible to be seen some real estates only by registered users or agents? Logout people can not see these special real estates. 2. Do you have version for bakery site builder? 3. Is there search capability for rent price and sale price, separately? As you know, rent price range is smaller than sale price range. 4. Can I add some additional properties like number of rooms, to advanced search section, or delete some properties from advanced search section? Best Regards
Hi,
1. You can hide the property’s information, but if you want to hide the entire property for unregistered users, then you can use the password feature of WordPress or make the property private.
2. We don’t recommend WP Bakery Page Builder, because RealHomes has 35+ widgets for Elementor page builder. We will be adding more widgets for Elementor in the future.
3. Yes, you can search by rent and sale prices. The price field changes dynamically when you select the rent or sale statuses.
4. Yes, you can enable or disable any field in the advance search form.
Let me know if you have any further questions or concerns.
Thanks & Regards
Hi, Thanks for your reply. 1. Wordpress password feature does not seem useful for my need. I want to create a category like “private” , so only agents can see those real estates with private category. Do you suggest any solution for it? Best regards
Hi,
It may need a custom solution as this is a unique requirement.
Thanks & Regards
Thanks for your reply. Regards
Hi, how to change zoom value for the map here? realhomes/assets/modern/partials/property/single/map.php file.
Hi,
You can change the zoom level of the map the is located on the property details page in Customizer settings [ Dashboard → Real Homes → Customize Settings → Property Detail Page → Map ] as shown here – https://jmp.sh/WARx0so
For any further assistance or question, please create a support ticket using the link below, and our support team will be happy to assist you.
Click Here to Sign Up for InspiryThemes Premium Support
We look forward to helping you.
Thanks & Regards
thanks for reply but i mean the home page map where I see all properties with markers. You told me how to change zoom level for single property. Thanks for your help
Hi,
Are you using Elementor based home page, or is it the map in the Slider Area? Kindly confirm so I can guide you accordingly?
Thanks & Regards
map is in the slide area
Hi,
You can change the zoom value in one of the following files depending on the map service you are using. I am assuming you are using Modern design on your website.
Open Street Map: wp-content → themes → realhomes → assets → modern → scripts → js → properties-open-street-map.js
Google Map: wp-content → themes → realhomes → assets → modern → scripts → js → properties-google-map.js
For any further assistance or question, please create a support ticket using the link below, and our support team will be happy to assist you.
Click Here to Sign Up for InspiryThemes Premium Support
We look forward to helping you.
Thanks & Regards
hi, thanks for the reply. I changed the value to zoom at row nr. 32 var mapOptions = { dragging: mapDragging, center: mapCenter, zoom: 14, zoomControl: false, tap: false, layers: [tileLayer] };
but no result…
Hi,
It should work properly, please email us directly at support[at]inspirythemes.com and we will further assist you with this concern there.
Thanks & Regards
Hello, Im interested in this site. Does it support IDX Plugin.
Hi,
Yes, it is compatible with the iHomeFinder Optima Express IDX plugin.
Let me know if you have any further questions or concerns.
Thanks & Regards
Hi, is there any way to automatically add a water mark logo in a property image, when the user submit a property? (Each user should be able to choose a different image when he submit properties images) Thanks, Francisco
Hi,
Yes, you can consider using Easy Watermark Plugin to add a watermark to each image you upload to your website.
For any further assistance or question, please create a support ticket using the link below, and our support team will be happy to assist you.
Click Here to Sign Up for InspiryThemes Premium Support
We look forward to helping you.
Thanks & Regards
bad service experience
asking for help many times but no response from the service team
such a bad experience with this web theme
Hi,
I am sorry for any inconvenience you may have. I am going to find your ticket or issue and let you know.
Thanks & Regards
I’d like to use my purchase code for new website instead of old site. Could you please help me?
Hi,
You can use the purchase code on the new website and then remove the old website within 48 hours.
Thanks & Regards
Good morning, we are trying to make a page with a single “house kind” grid, for example, we created the “open house” kind, but if we put the tag open house in elementor grid widgets it “exists” if homes are present, so if temporarily there are no “open house” homes, it will disappear from elementor widget and when customer adds a new “open house”, it won’t appear cause the elementor widget hasn’t the tag anymore.
shouldn’t it work for example like woocommerce categories? if no product is in a category it will just show “no products present”, but it still exists.
i hope the problem we have is clear, as not being native english. thanks
Hi,
It should work exactly as you mentioned, please reach out to our support team and they will debug and assist you in this matter further.
Thanks & Regards
when I add a new property I get this red message.
“Failed to load plugin: wpgallery from url https://www.mydomain.com/wp-includes/js/tinymce/plugins/wpgallery/plugin.min.js"
How do I fix this? Thanks
Hi,
Please get yourself registered at our support platform and create a new ticket and we will assist you in this regard as we have to look into it thoroughly.
Thanks & Regards
Hello, I just find your theme. It’s really cool. I really like your admin dashboard with custom post type and specific field. There is a way to buy or create that dashboard that I can use as a Wordpress SAAS for my industry? Let me know thanks
Hi,
No, it is not available separately. We don’t allow it to be used as a separate WordPress SAAS project.
Thanks & Regards
Another small thing I need to add a button below the map in property detailed page for Google maps directions and have the same class layout of the submit property button how can I do it
Hi,
You can add the button functionality by changing the code in the file directly. The file you are looking for is located at wp-content → themes → realhomes → assets → modern → partials → property → single → map.php
For any further assistance or question, please create a support ticket using the link below, and our support team will be happy to assist you.
Click Here to Sign Up for InspiryThemes Premium Support
We look forward to helping you.
Thanks & Regards