39377 comments found.
Partly extremely slow backend element editing since 7.6 even if deactivating all additional plugins … browser message something like “Website slow … you can wait or reload” … tested in Chrome and Firefox on local and remote server …
Hi,
This will be specific to your installation. Do you see the same issue after installing a good cache plugin and disabling all 3rd party plugins / child theme temporarily?
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi, thanks for your reply; yes, as I already wrote: same issue after disabling all 3rd party plugins.
My support period has already expired. Maybe you are willing to answer a last question at this point?
Is it possible to deinstall your theme and reinstall it again without loosing all applied layouts? I´m thinking of these steps: 1. export Avada options 2. activate a different theme 3. deinstall Avada 4. reinstall Avada again 5. import Avada options
Thank you
Hello @Larry
It is definitely possible to do that, the layout, content and everything else is saved inside the database, however you can always create a complete backup of the site and then try to reinstall again 
Thanks
-Ammar
Thanks Ammar, I’ll give it a try and send a feedback …
You’re most welcome
Hi Support, I was able to reproduce the described error with a second (naked) Avada installation: as soon as the Yoast plugin is activated, the backend editing slows down immidiately … give it a try … only deactivating Yoast helps to get back to “normal” editing behaviour …
Hello this will support Elementor? Do you guys have videos in how to install or how it works to edit the templates samples you have? Thanks
Hello @ZIMACOM
We have not officially tested Elementor with our theme as we have our own page builder that is called “Avada Live Builder” and you can check it out here => https://bit.ly/3FhEdLQ
Secondly, yes we do have complete videos starting from how to install Avada and then how to install our prebuilt sites that you can find here => https://bit.ly/3r1KFkZ
If you need any further assistance, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
I just have a quick question. When are you going to do a demo theme/template for real estate? Something where I can list my properties for sale. Thank you.
Hi,
We do have such a demo on our todo list but do not have a timeframe to share yet. We do try to add new demos frequently depending on user demand so hopefully this is something we’ll add in the future.
Thank you. – Abbas
Hi guys, i’ve noticed a few comments on here from the last 2-3 years requesting the ability for mobile flyout menus to support sub-menus. Has there been any progress with this and is there likely to be?
Thanks
Hi
Currently this is still a WIP. We have added several features in the menu (including the custom header). You can use a menu element where you can use a flyout menu and mega menu to show a sub menu setup. (not advisable for mobile mode though). We have however pushed this further in the relevant developers item
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Pre-sale: can you create a pre-built site to load on multisite and/or create custom modules/templates that can be pushed down to a multisite network?
Hello @Teloomia
You can definitely use Avada on a multisite network, we have a very detailed article regarding this which you can read here => https://bit.ly/3HOLGUj, we will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
Hi, if I have a badge for being your customer for 10 years, can I get a discount for renewal of support? Thanks
Hi there
We appreciate your continued business and loyalty.
- In terms of bulk discounts, individual discounts, charitable discounts, and as much as we would love to be able to do that, the Envato marketplace does not give us the ability to discount individual purchases or provide coupons. To be alerted as to when we have our next sale event please do sign up for our newsletter -> http://eepurl.com/baszhX - The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU - You will also receive free theme updates for life - You will gain access to all of the Avada demos -> https://avada.theme-fusion.com - Avada Quick Start Guide -> https://theme-fusion.com/documentation/avada/knowledgebase/quick-start
Thank you. – Abbas
are there still plans to come out with a avada theme for buddypress? I read 5 years ago you where working on it any updates about that?
Hi,
I’ve passed on your feedback to our team internally about this. This is still on our list of things to improve but we do not have a timeframe to share yet. Basically we try to cater to the most popular feature requests with each major update but its not possible to get to every one of those in a timely fashion.
Thank you. – Abbas
Hi, i am a registered user with Avada, i have a purchase code, but i cannot registered the product, i have this : The purchase code is already being used on another domain, in red. What can i do ? i have only one domain with this theme. Avada V7.6 . Thx for help ( purchase date : 2015-10-30 14:55:39 UTC) Bruno
Hi there
You can manage your purchase code registrations inside of the support account Dashboard. Log in and then navigate to the “Purchase Code”, where you can manage your domain registrations.
Also, please see our registration Q and A help file for further detailed information > https://theme-fusion.com/documentation/avada/support/avada-registration-and-licensing-faq/
Thank you, MB
Thanks !
No worries!
I have been assigned to speed up the website performance of my client who has purchased the Avada Theme. I am currently playing with the Avada Performance wizard and getting the error message on step 7 (clearing cache)” Automated asset generation failed. Visit your homepage in the browser”. Also, I’m not able to create the Critical CSS as well. Despite getting the information, it got stuck for long hours in the middle. Please advice.
Hi there
We are not able to provide support via the comments area, and if you require some assistance, please submit a support ticket using the link below, and a member of our team will gladly assist you.
Click Here To Get Avada Support
Thank you, MB
He comprado este tema varias veces. Pero tengo un problema con la ultima instalación. Al modificar el dominio principal, me ha salido un error en la parte de producto de la tienda y no consigo sacar.
Me podeis ayudar porfavor, gracias.
Hello @Futerri
We do need some more details before checking this issue for you, can you please send us a support ticket via the link below and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hi For the first time we do not receive any notification on Avada update in the dashboard. Site is running on Version: 7.3 and it is now Version 7.6 – December 14th, 2021. Any idea ? Thank you.
Edit : I just followed the previous post where you advised a person who has the same problem to install the default Twenty Twenty One. It works.
Updates are reappearing as it used to work before. Why is that ? It should not happen and never did before.
Hi,
It seems to be a WP requirement now where its needed to have a WP template installed for any 3rd party theme to be able to show updates.
Thank you. – Abbas
I just purchased a new license with 6 full months of support. I am trying to open a support ticket and I am receiving this error:
Your support period has expired, to reactivate it please extend/renew your Envato item support as explained here.
Please reply and advise.
Hi
Please logout of your support account, clear cache and log back in. (the support should appear to work)
If you are still facing an issue, I would request you to please reach out to us on our email ID here. Please do add in your issue details and our team will help you check for any issues.
We look forward to helping you!
Thank you, Shaminder
This does not resolve the issue. I need someone to address this with me. I have a project on pause do to the inability to open support tickets. This is s screenshot verifying my active license . https://tinyurl.com/yxd5mopd. Please advise.
Hi,
The URL seems to be invalid. It doesn’t take us beyond the URL shortner’s website.
Your comment is flagged due to containing an external link. Please do find a screenshot of your comment here
For now, please reach us via the form on this page and we’ll get back to you shortly: http://bit.ly/2NJoU51
Thank you. – Abbas
Hola buen día, donde puedo ver el código de compra que me pide para registrar la web. Gracias.
Hi,
You can find the purchase code in the downloads tab of your themeforest account on this website.
To find your purchase code: a) Access the downloads section of your ThemeForest account, https://themeforest.net/downloads b) Access your license via the download tab in the of your Avada item download button, Screenshot here → https://tinyurl.com/yegnoscv c) Each single purchase of Avada will have its own respective purchase code. One purchase code can be used to register a single Avada install.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi
I have a problem with the purchase code. We are a web agency who have taken over a website with Avada as a theme. I wanted to update the theme but now it’s written that the token has expired. My client cannot find his purchase code and he does not have a themeforest or theme fusion account because he is not the one who created the site. Before the update there was a purchase code, but it has disappeared and the site is broken. How to find the initial purchase code? Should we buy the theme? If so, will the new purchase code work?
Regards
Hi,
We no longer use the old Token method with new versions. You’d need access to the themeforest account with which Avada was purchased to get that purchase code back. You can ask the customer to get in touch with whoever bought the theme so they can talk to themeforest support to retrieve their purchase info – we as theme support do not have access to this information I’m afraid.
Thank you. – Abbas
hi
thank you for your reply. But it will take a long time to unblock the situation and the site is no longer accessible.
If we take a new license (therefore buy the theme again) and put the purchase code on the site … will it work?
regards
Hello @datanaute
You can definitely purchase and transfer the theme to your own license in this case without any issues, the new license also comes up with 6 months of hands on support
We will be happy for you to be a part of this Amazing community!
Thanks
-Ammar
It’s done!
thank you very much
Thanks
You’re most welcome
I need support but when im trying to open a ticket there is a message Your support period has expired, to reactivate it please extend/renew your Envato item support as explained here. But I bought a new licence and I see there is still 5 months of support left ? 
Hi,
Please log out of our support area and then log back in and you should be able to create a ticket.
If there are still issues, you can reach us via the form on this page: http://bit.ly/2NJoU51
Thank you. – Abbas
Hello, my avada theme update notification is not coming. I am using the old version 7.1. How can I switch to the 7.6 version of the theme I purchased from you? Could you help
Hi,
Do install the default Twenty Twenty One theme (do not activate it) and see if the update shows for you.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
I can’t find the post cards page
Hello @StopsJeep
You can check all about how to work with postcards in our theme following the documentation here => https://bit.ly/333dMfm
However you have a valid support and if you need our assistance with anything at all, simply open a ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hi, I have a question before buying. Is it possible to have a simple column, or a portfolio container, where the image changes on hover and is replaced with a different one? or the same thing with a video? Thank you.
Hi,
We do have our Image Before/After and flip box elements that can basically show a different image upon hover. For regular columns, this’ll be possible with a bit of CSS that our support team can provide.
I do see you have active support, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Sorry, maybe I explained myself badly. Is it possible to add a featured image and when you move the mouse over the video starts?
Thank you.
Hi,
We don’t have an exact feature like that but you can create a slider with the bundled Slider Revolution that’ll let you play / pause video on hovering elements like that. That slider is bundled for free with Avada.
You can send us a ticket if you see issues with this.
Thank you. – Abbas
Hello! How can I set the menu to its original style?
Hi
It would depend on what exaclty do you mean by the original style. All demos have a different default style.
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the ThemeForest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hi can you whitelist my license please I have changed my domaine Thank you
Hi
We would request you to please send in details of your issue to our email here
We look forward to helping you!
Thank you, Shaminder
